Shawn Jennings

Review of Greeley Subaru

Before purchasing a car from Greeley Subaru:

Before purchasing a car from Greeley Subaru:
1- Review and confirm final costs and taxes. I was told an out the door cost that "included all taxes". I'll chock this one up to an inexperienced salesman, but I was the one that had to eat the additional cost because apparently cash purchases only account for state taxes, so my actual cost was several hundred more than we agreed to. In retrospect, i should have walked away, but by that time I was ready to go home and just ate the surprise cost- they took no responsibility of the miscommunication and novice salesmanship.
2- They STILL owe me $60 for the diesel emissions test- required by law for them to pay.
3- DO NOT take their word for any repair inspections, or check engine light codes, that they've done. I was specifically told that the check engine light was ONLY for a bad gas cap. TAKE ANY AS-IS VEHICLE TO ANOTHER MECHANICAL REGARDLESS OF WHAT THEY SAY. I had no reason to believe they would blatantly lie. The actual codes will add up to over $500 in repairs that I again have to eat because i took their word (a word which I specifically asked them to confirm the CEL code for and was told twice it was only a gas cap- it was nothing even remotely related.
4- Management did nothing. I called multiple times with no return phone call. I emailed multiple managers with no return emails.
5- Please don't take their word for anything. If they tell you they're only making a certain amount on a sale, it's false. The salesman told me they were only making $75 dollars on the car. The finance person claimed they were losing money on the car. I can guarantee they made good money based on what i paid and what trade-in value is on the truck.

If you're buying a new car here, then probably all you need to worry about is the total price and after-sale service. I'd have little faith in after-sale service except that you're kind of covered by Subaru in that case, but I wonder if the dealership would go to bat for you if needed.

If you're buying a used car, dot your i's and cross your t's- for me they were less trustworthy and respectable than any private party selling a car that i've dealt with.