Grand Mercure Maha Cipta Jakarta Kemayoran

Grand Mercure Maha Cipta Jakarta Kemayoran Reviews

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4.6
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Staying at this hotel provides a pleasant experien...

Staying at this hotel provides a pleasant experience. Starting from a comfortable hotel atmosphere. With unique room decor. Cute wall decorations like for example Japanese paper fans. The service from the receptionist and roomboy was also very friendly and pleasant. The most memorable thing about this hotel is the restaurant. The restaurant provides very diverse food from Chinese, Japanese, national, western, even Indian food.

Luxury

From the moment you step into this hotel you will ...

From the moment you step into this hotel you will feel at home. Warm and welcoming greetings are abundant amongst all staff members. Great facilities and appetisingly delicious buffet breakfast.

Great

It's a five-star hotel from Accor chained-hotel an...

It's a five-star hotel from Accor chained-hotel and that's why I chose it. Room is clean, dynamic looking, and I love their toiletries but their slipper got me down. Another point of unsatisfaction is the unpleasant smell in the corridor. Maybe it came from the air conditioner system. Last thing is I don't like staff whom served customers but still chatting with their coworkers.

The most frustrating thing is that the rules have ...

The most frustrating thing is that the rules have to use shoes at the fitness center. Not all guests come to plan to the fitness center but because of the need for training schedules so they need to take advantage of free facilities provided to guests. But unfortunately it is no longer free for those who don't wear shoes. As if this prohibition rule was used to launch shoe rentals there.

For the first to come here Parking must be confuse...

For the first to come here Parking must be confused. Now the basement parking is for the night club only. Automatic hotel guests can only park in the basement of MGK (far, bro)
Actually, vale is provided for free (he said) but the guards are not actively offering them so many don't know

Meeting room is very small.. lack of colokan.. no ...

Meeting room is very small.. lack of colokan.. no tissues in coffeebreak table.. no greeting from ALL EMPLOYEES.. bad service from Adit the receptionist.. will NEVER stay or book a meeting room in this place again..

If

Good

Great Hotel, the room is so spacious and clean, to...

Great Hotel, the room is so spacious and clean, too bad the service for my dinner experience at the restaurant is not so friendly and they need to practise to smile and learn the detail for the food and beverage.

Luxury

Cozy

Terrible customer service!

Terrible customer service!
At check-in yesterday, i had requested for a breakfast box because i needed to leave for an early meeting at 615am and was agreed by the check-in manager who said he will try and I confirmed that i could get it before i left. But only to be disappointed today when I went to the counter. Twice i was told of i ordered and told that there was none.
I thereafter went to the restaurant to give them my room number and told them i don't have time for breakfast but ask if they could give me a take away cup of tea and the reply, after checking with a restaurant staff was 'No'. Really? No take away tea or coffee for breakfast? Too early and tired to press my case, I left annoyed. This is truly the worst possible way to experience the grand mercure.
I dread going back here tonight.

Nice

Good

Grand Mercure Maha Cipta Jakarta Kemayoran

Grand Mercure Maha Cipta Jakarta Kemayoran

4.6