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Terrible customer service!

Terrible customer service!
At check-in yesterday, i had requested for a breakfast box because i needed to leave for an early meeting at 615am and was agreed by the check-in manager who said he will try and I confirmed that i could get it before i left. But only to be disappointed today when I went to the counter. Twice i was told of i ordered and told that there was none.
I thereafter went to the restaurant to give them my room number and told them i don't have time for breakfast but ask if they could give me a take away cup of tea and the reply, after checking with a restaurant staff was 'No'. Really? No take away tea or coffee for breakfast? Too early and tired to press my case, I left annoyed. This is truly the worst possible way to experience the grand mercure.
I dread going back here tonight.

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