Government of the District of Columbia, Dept. of Employment Services Review

Been on the phone for three hours waiting for a representative to talk to

Employees are very condescending and rude. They re public servants so they basically work for us since taxpayer money is paying them but they always talk nasty to you.

The worst experience EVER I applied in April still have not received my unemployment payment.
During this Convid 19 pandemic why should we not get unemployment benefits.
I called and they have you on the phone for over 2 hours which is terrible.

I was helped two weeks ago but a young lady who was courteous and caring a well as professional. She put me on hold for a significant amount of time throughout the call and while she researched my problem. She was not only apologetic for the initial 45 min wait time but for the wait she had to put me on. She did the best she could that was within her ability and was empathetic to my situation. It s two weeks later and of course I m not happy that my situation has not yet been corrected, I still thank her for her attention to my needs. Thank you ma am and Mayor Bowser thumbs up to the young lady who works for the local government!

Representatives are hanging up the phone after having people on hold for hours!!! This is unacceptable

CUSTOMER SERVICE IS VERY POOR. WAITING FOR AN WHOLE HOUR TO GET NO HELP IS CERY DISTRACTING , AND UNSATISFYING. NO STARS WHATS SO EVER.

I don t really understand how they operate. They investigate your claims, approve the claims then say you owe them money. How can you say a person owes money when they CLAIM to investigate these claims. They and the unemployment judges are being paid off by employers. Sad

DOES deserves NO STARS!! This "place of business" is the worst of the worst, especially the phone system. I've been trying to get in contact with someone over the phone for two weeks today about unemployment benefits and people within that department refuse to speak with customers. And when the automated system states it's going to transfer you, hangs up EVERY TIME! Also, whoever in charge of the emails is unprofessional. I was told I had to watch a mandatory video and once I confirm it will send me a link...guess what? I confirmed still wasn't sent the damn link to access a supposedly MANDATORY video. And by some miracle, if someone does answer (of course, this can be achieved by pressing a prompt you don't need) there are no customer service skills present within the employees, all of them seem to have an attitude. Plus, again there is no direct number for anyone.

Applied for unemployment back in April, but was denied and appeals were repeatedly ignored until August. Despite having direct deposit approved they deleted that information and put the entirety of the back payment on their Reliacard system, while providing the incorrect personal information and making it impossible for me to actually register the card. The two departments keep on sending me back and forth to each other, but DOES has extraordinary wait times that have somehow only gotten longer over the past few months and never seems to intend to actually address customer concerns. Ultimately, they seem to be under the belief that any issues that people have are caused by the people applying not being smart enough to look at an FAQ even though more often than not it appears to be human error on their part. Honestly incredibly unprofessional and frustrating.

I ve called three times and out of the people I talked too . Danny or Dani was the sweetest one I m so glad I had the opportunity to speak to her . Such a kind lady who took care of things .