Jacob Savage

Review of Government of the District of ...

Applied for unemployment back in April, but was de...

Applied for unemployment back in April, but was denied and appeals were repeatedly ignored until August. Despite having direct deposit approved they deleted that information and put the entirety of the back payment on their Reliacard system, while providing the incorrect personal information and making it impossible for me to actually register the card. The two departments keep on sending me back and forth to each other, but DOES has extraordinary wait times that have somehow only gotten longer over the past few months and never seems to intend to actually address customer concerns. Ultimately, they seem to be under the belief that any issues that people have are caused by the people applying not being smart enough to look at an FAQ even though more often than not it appears to be human error on their part. Honestly incredibly unprofessional and frustrating.