Robert Pelzer

Review of Government of the District of ...

I was helped two weeks ago but a young lady who wa...

I was helped two weeks ago but a young lady who was courteous and caring a well as professional. She put me on hold for a significant amount of time throughout the call and while she researched my problem. She was not only apologetic for the initial 45 min wait time but for the wait she had to put me on. She did the best she could that was within her ability and was empathetic to my situation. It s two weeks later and of course I m not happy that my situation has not yet been corrected, I still thank her for her attention to my needs. Thank you ma am and Mayor Bowser thumbs up to the young lady who works for the local government!