We have been working with Marcus Schirr for a number of years through several vehicle purchases. He has always taken great care of us with very attentive service, honest and transparent pricing, and has always had our interests at heart. It never feels like a sales process, it feels more like a high touch customer experience that happens to facilitate car delivery. I refer Marcus continuously to any family/friend looks for an FCA product.
We were very impressed with the overall time to get price and purchase of our 2014 Jeep Patriot. Our salesman, Mike Bartniczak, was extremely knowledgeable and efficient. He was honest and he delivered exactly the terms and price he committed to. We didn't feel pressured at any time. And our 5 year old really enjoyed the play room!! Thanks for making this car purchase a great experience! --Mark & Lory Ratliff
Pete Rasho is the Greatest Guy! He Helped my father with a purchase of a Brand New 2019 Grand Cherokee. Easy going, super detailed, and QUICK! We appreciate his service at Golling and recommend him...top notch!
Alex was great. She got me into the exact car I wanted. I'll be back to see her when my sisters lease is up
I had an awesome experience working with Heath! He helped me get out of my high payment car lease and into a newer car for a lower price. He made the process super easy and comfortable. I would highly recommend coming here!
Best place around to get a great deal. If your looking for a great used car go see Dave in used sales. If you need a new car go see Donavan in new car sales. Both looked out for what was in my best interest. They also got me a great deal on my traid in. Thanks guys! I will be back!!
Went in for a test drive near closing time with the thought of buying a few days later but my sales consultant Dave Deza stayed late and was extremely helpful in the buying of my first car. Would highly recommend Golling to anyone especially my man Dave. Wouldn't be a new wrangler owner without him.
Traffic is a challenge going back to downtown Detroit
Pete Moreau was very helpful in walking me through my new Grand Cherokee. Great experience.
Great job with service. Kelly let me know everything my Jeeps needs. I really appreciate that since I'm leaving for a long road trip.
I bought a Used 2013 Journey SUV from the used 'certified' dealership in Waterford. I noticed after having the vehicle for almost 2 weeks that the brake light was coming on periodically. I had the salesman Rubin make an appointment for service in Bloomfield, HQ.
They diagnosed it as a 'Software Update' that needed to be done, and that would probably solve the issue..but at my cost?? I was not too happy with the sales manager refusing to cover this cost. I am not happy that this should have been done during 'certification' before selling...not to mention only having the vehicle for 2 weeks!!
I was more than upset, and Mr.David Denson, the service advisor gave me as much of a brake as he could at the cost of $50.00. I payed this in protest. And was concidering persueing this further...
After driving it off the lot, the first stop I made, and brake light comes on.
I snap a picture and call David, he asked me to come right back to dealer. He needed to keep the car to look at further till next day. They gave me a shuttle ride home.
The next day, David called me, they found the culprit...a bad brake sensor. David went the extra mile and told them they have to cover this cost. Thank you David!! And thank you for your courtesy, and kindness. If you had not handled this with class, it was going to be a different situation.
I am happy it is solved, thanks to David Denson.
I would also advise to review the manager of the Waterford location. When a customer has bought a 'certified' vehicle, and after 2 weeks has a problem, like 'software update needed', he should get it covered, and not tell me...
'YOU bought it as is'? Very ruid, and I very well know I have 30 days. I will never send anyone to that location to deal with a bad manager.
Instead, go to the Telegraph location.
Much better to deal with. And far better at customer care!! Thank you again, Mr.David Denson, you deserve a raise!!!
Paul Russo is the best! He works hard to get you exactly what you're looking for in a vehicle. My husband and I have worked with Paul for several years and not once have we been disappointed in his, or the dealerships, service.
The best service I have ever experienced. Mason was very professional and knowledgeable. I am definitely coming here for all my service needs.
If you expect perfection you will be disappointed. But if you expect a team that will go the distance to make things right for you and your car, you need look no further than the nice folks at Golling Chrysler.
Terrible service. Took my car in to be checked for making noises in the steering the guy comes back to tell me I need an oil change, (which was changed 2 days prior to taking it to dealer cause they always say that) said it need a tire rotation but shuman dodge JUST replaced all 4 brand new Pirelli tires on my vehicle, lol. Good try on the sale tho. They said my brakes are shot but my pads still have 1/2 of the pad left. Didn t fix my car. And it s all young kids working in the garage. Should be some experienced people in there when I m bringing my $75k vehicle in for repairs.
Love my new Pacifica! The buying process was pleasant and easy. Thanks Robert L!
Katie was great! Helped with my 5th Jeep - & made the process awesome. Thank you!
Mason Brennan was very helpful & professional while helping me address a recall and service needs. He helped to address as much as possible in a relatively tight timeline. I look forward to using his knowledge and assistance in the future. Thank you
Had a great experience with Cooper getting my Fiancee's new Jeep. She will be so happy! And I will certainly be sending everyone I know his way.
I didn't wake up Monday morning planning to buy a new vehicle that day. At best I figured the vehicle I'd spotted late Saturday afternoon wouldn't be available anymore or nobody would call me back since I was calling from WAY out of town at 9:08 in the morning.
I was lucky enough to have Mitchell answer and he promised to get more information on the vehicle I was inquiring about and call me back. Within a few minutes he let me know that it was indeed available and over the course of the afternoon we made plans for me to make the almost 4 hour drive to come see it, and hopefully make it mine.
The vehicle was washed and waiting up front when I arrived at the dealership for my test drive. The paperwork only took a few minutes and I paid cash for my new vehicle, right down to the penny, for the first time ever!
Every purchase should be as fun as this! All the folks at Golling were professional, courteous, and attentive to my needs. They know the meaning of customer service! And because of that I will recommend them to others in the market for a new vehicle, and I will definitely give Mitchell a call when it's time for another vehicle.
BEWARE!!! BEWARE!!! BEWARE!!!
Golling Service Center has a THIEF or THIEVES among their Lube Technicians!! My husband just took his Jeep Grand Cherokee for an oil change today, 4/29/2016 around 2PM-2:30PM, he's since left the dealership and when he looked into his center console, MOST of his change which consisted of mostly quarters, CASH MONEY, were stolen!!! The rear backseat and center console were rummaged through as well...
EXTREMELY DISSATISFIED AND DISGUSTED with this experience!!!! Even if the oil changes are FREE, is it really worth you leaving their Service Center with your personal things being rummaged through and STOLEN?!?!?!
I hope that their Service Manager finds the culprit(s) and that she realizes that their service department is the HEART of the dealership and if you employ DISHONEST people, you will definitely LOSE more customers than you will EVER gain!!
Markus,
Did a great job selling and delivering our 2018 Pacifica Limeted!
Megann Larsen was very helpful and knowledgeable . Everything went very smooth! Only dealership I will go to.
Received a "welcome to the neighborhood" offer by mail for a $9.95 Express Lane oil change. I made a special trip to redeem it on a Saturday aftnoon. Hours on the coupon were 8-3 for Saturday. I arrived at 2:30 and was told that they would be closed before they could get to my car. There were five ahead of me. As a side note, I called earlier in the morning and was told there were about 8 cars in line at that time. I don't want to know how long it would have taken had I actually just driven out then without calling.
My expectation of "Express" Service is 30 minutes or less. If you can't consistently meet that standard please qualify it on the mailer. Or do one better and just stop calling it "Express". I went to a local place closer to home afterwards and I was in and out in 10 minutes.
Too bad, I'm in the market in about a year. I'm probably the guy to whom you want to promote your business.
Golling Chrysler does business the way I like to do business upfront and honest
Andy Tavarez was very easy to work with and made our experience a positive one. He took the time to explain all of the features of our Grand Cherokee and made the buying process very simple and hassle free. When we discovered an issue with our car after we took it home he went out of his way to make things right and even drove the vehicle to us to avoid further inconvenience. I would highly recommend Andy to anyone looking to purchase an FCA vehicle.
Poor attitude towards a potential return commercial customer. I wish zero stars was an option. I won't ever come here again!
Bryan McClennen is a very trustworthy and helpful salesperson. I always go to him when looking for a reliable car. I highly recommend Golling and Bryan.
Had a great experience working with Francis Jannaman! He got us an awesome deal on our Jeep Cherokee, was super friendly, knowledgeable and efficient! Even when we ran into a small issue that caused a delay in our purchase, Francis was so patient and helpful. He made the whole process of leasing a new car easy. We will definitely be back to see him for our next lease. Thanks for everything Francis!!!
My initial review rating would have been 5 stars but has since changed due to issue with the payoff of my early lease term from GMC. I discussed the same with my sales person, TJ from the time I decided to move from GMC. I turned in my lease and picked up a 2019 Ram 1500 on 10/31/18 and was told that Golling would take care of the remaining payments.
I was later told that the truck I purchased was discounted too much for them to payoff my previous lease. Interesting, they don t want to pay less than $600 after locking me into a 24 month lease. Think I will go back to GMC after this is up...
Update...
I wish I could give ZERO stars! I left the general manager, Joe Ellsasser, a voice mail about the lease payoff and received a call back from the same sales manager, Scott Peters, who denied the payoff in the first place. Scott proceeded to tell me again that they would not payoff my lease because the deal was written without including the payoff of less than $600 because I apparently hadn t told my salesperson, TJ, about the remaining balancek. I will list my issues...
1- I did disclose that there were remaining payments, that this was an early lease termination. TJ even sent me a text that they should of paid it off and that he would take care of it.
2- I left a message for Joe, the GM, and Scott called me back. Don t hide behind your subordinate, Joe. I called YOU for a reason.
3- Whats $600 when your sales person (who also delivered the wrong vehicle to my nephew) obviously screwed up. Make your customer whole.
Next? I will have my attorney contact the dealership and, if necessary, corporate.
Stay away from Golling, I definitely will!!!
Not only did I get an accurate time estimate, I also got great and timely service. They also had some great food while you waited. I had a great experience and would definitely recommend this place.
I went in looking for a new car and left with a new car in less than or around an hour thanks to Mr. Marcell Hoods fantastic sale services. I strongly advise to go to him specifically if you want a great deal and service.
Golling does a terrific job all around, both the Sales and Service experience have been terrific so far.
George Johnson is a great, knowledgeable person that took care of me in leasing a new Compass. He has the patience of a saint and I would highly recommend him to everyone. He went above and beyond!
Thank you George!
Also note that I wasn t looking for a new car yet, but did drive home in one.
Bought a new 1500 Dodge Ram Big Horn today.
Couldn't of had a better experience than I had today. Danny Katzenstein is one of the best salesman I've ever dealt with. Friendly, honest, caring, helpful are only some of the words I could use to describe his service. He went above and beyond to get the deal done and for that I am forever thankful. I will be referring all my friends to Danny and I will be back.
Francis gentleman
Is the best . Always keep me updated on deals and programs could not ask for a better a salesperson.
Shannon Moore
2018 Dodge Durango
Brought my vehicle in for minor service, Bob the service gentleman that wrote my work order got me in and out in a very timely matter. Would recommend Golling for service.
I've been leasing vehicles from Golling for over 20 years. My sales person, Bryan McClennen goes out of his way to make sure that I am an extremely happy and satisfied customer. He gives sales people a good name and I highly recommend him! This isn't the closest dealership to my home, but I don't mind going out of my way because of the seamless sales experience.
Pete Rashid has been my salesman for over 15 years. He is a friendly and honest. I am grateful for his knowledge and willingness to go the extra mile. I always drive away with a smile on my face, knowing I received a great deal!
Was in for oil change and was told wait was going to be an hour. Lane was extremely busy and understood wait time. Kelly was super nice and explained other services needed. Wanted to let someone know she did a great job.
My family has purchased/leased almost 10 vehicles from Golling. Always a pleasure. Adam, in the service department is always there when we need him to help in any way that he can and always gets thing done very quickly. I will only give my business to Golling.
The first thing I noticed about this dealership was how clean and inviting it is! We had an appointment and were seen promptly which was another plus! Our salesman Danny had our selected vehicle ready and waiting for our test drive. We waited less than an hour for our new car to be cleaned and were out of the dealership in just over 3 hrs total!
I highly recommend this dealership to anyone looking for a new vehicle! You'll get a great vehicle and have a fantastic experience!
Ask for Danny K and you won't regret it!
Worst Customer Service! Sales Associates Don t Return phone calls. Finance Managers don t answer the phone or return voicemail.
Rubin Bell was a great salesman. He listened to my needs. And because I didn't find the right vehicle right away he kept in contact with me to let me know when he had something that I'd probably like to come and test drive. He was patient and kind.
It was a truly wonderful experience leasing our car from Golling! Randy Collick is the best!! From start to finish he made sure everything was perfect!! Five stars !! I will definitely want to lease from them again!
I had a fantastic experience at Golling buying my new to me Jeep Patriot. Vans was helpful, informative, and friendly every step of the way. I will definitely be referring my friends and family to Golling and Vans for their future car purchase.
Brad Smith was great to work with. He helped me find the perfect car!
Great service - very professional and efficient staff
Even with an appointment expect to wait a while. Nature of the beast I guess.
Robert Gallacher was great. He was friendly, community nicated very well. Was genuinely interested in getting us what we needed. He was punctual and quick.
Sales people were rude, felt like they didn t want me to get into any of their cars. Took 10 minutes for them to greet me while they were jacking off and not doing their job.
My salesman Robert Galllagher was very helpful with the process. He kept in constant communication with me about the status of my vehicle and he answered every question or concern I had promptly. It took less than an hour to walk in and walk out with my new vehicle!
I had originally talked with Pete regarding my lease turn in, and subsequent leasing of a new vehicle but decided on a whim to stop in at another dealership. Big mistake! After what was an extremely terrible experience, I came back to Golling and dealt with Pete and so glad that I did. Pete was very appreciative of my situation and did what he could to get me into a new vehicle that would suit my needs given my challenging situation financially. I was very happy with his customer service and the relationship he built with me, the buyer to the point where I felt extremely happy with the vehicle before I even drove it off the lot. When this lease comes due to be turned in I'll definitely come and see Pete at Golling!
My salesman Bryan McClennen has been working with me for about 10 years (4 cars). He has always been helpful in picking out the right car for me and answering all my questions. I will be going to him for all future car needs..
Thanks Marcell for getting me the car that I want in a low payment!
David Denson was very nice and courteous. I go to this dealership all the time for service because it's very pleasant and they get you out as quickly as possible.
My sales representative was George Johnson. He was a pleasure to work with! I had an unfavorable experience before coming to Golling Chrysler. George was very pleasant, calming, and worked hard to find the car we wanted, the color we wanted and worked with in our financial parameters! After we excepted his offer he was very thorough and a great communicator, which made us feel very comfortable and made the paperwork process very simple!
Stopped in today to inquire about getting out of our Jeep and into a new car. New car sales guy was about as disinterested as you can get about our situation and didn t even bother to get my info even to follow up even though I would not have expected that given his attitude.
Ryan helped make an anxious time easier.
I'm a caregiver, transport patient's and feel my car is well taken care of. Ryan handled and delivered on service
First time coming in for an oil change Kelly made me feel welcomed and explained the process to me. I also got to enjoy free lunch.
I had a great experience today at golling Chrysler. Mason was amazing in the service area he fixed all my jeep issues and it was fast and efficient. Thank you mason and thank you Mr. Golling for the best experience.
Thanks
Received 5 star service from Danny K. during my most recent purchase.
David in service was easy and pleasant to work with. David kept me informed making
the experience pleasant.
Great Experience with Randy Collick right from the beginning. He treated me with respect and actually listened to what I was looking for. I will definitely be back and only ask and will always refer Randy Collick. He has earned a lifetime customer with his awesome customer service.
Unfortunately there is no "0" star rating option.
Brought my 2019 Dodge Gran Caravan in with transmission issues (10k miles). Unpredictable shuddering during acceleration while shifting in lower gear, hard shifting, clunking noise, engine stall after shifting in gear. Conclusion after 4 month and 3 trials to fix the problem:
1. Shuddering "only" happens in ECO-mode
2. Clunking noise gone with engine mounts re-torqued
3. Engine stall is happening when car not at a full stop!?
Considering No.2 is solved No.1&3 are considered normal operation. However test drove it with specialist multiple times and service engineer reproduced the issues and both confirmed issues not normal operation. For No1 shutting off the ECO-mode is considered a fix, and No3 giving the advise to shift only when the car is at a full stop. Really!?
So if the car operate 95% normal and 5% of the time not is that considered normal operation? And if this 5% non-normal operation creates a safety concern for the driver, how would you feel handing over the keys to your family and just let them drive?
Involved parties:
1. Service advisor
2. Transmission technician
3. Technical specialist
4. Service Engineer
5. FCA Engineer
6. Service Director
I would like to thank the first 3 for their time and efforts try to get this problem solved. For the remaining parties I have no words left other than highly unprofessional!
This was my first time working with, Anthony, in service. Everything went exactly as he explained it would and I had my car back at the end of the day.
Bobby Chumbler provides thorough information and was a pleasure to work with. He was completely professional and pleasant even as I modified my requests. He responded promptly to my many phone calls, emails and texts. Upon delivery of my new car, he patiently explained all features and encouraged me to try them instead of just showing me. That is the sign of a good teacher! I highly recommend him.
Golling has been an absolute fantastic to deal with. My wife and I have purchased our last 6 cars there and have zero desire to go or look anywhere else. My service guy Mason, is fantastic
Express lane had a little bit of a wait but my advisor Kelly kept me updated. Job well done
Darryl Landon was absolutely awesome!!! Victoria was no help at all. She recommended I buy a used vehicle. Poor assumption and bad customer service. I want to say again, Darryl customer service was awesome. He communicated with me throughout the process and explained things in detail. He even empathize with me!
I had a wonderful experience with Billy Potts. He made me feel like more than just a customer and answered all of my questions and eased my anxiety. I will be recommending my friends and family to him when they are purchasing a car. Thank you again Billy.
Vinnie was a great help in getting us our first new van in years. Pacifica is great, nice large facility with a Cafe we will be back to see Vinnie in the future. Thank you.
Always quick service, and the man I spoke with (can't remember his name at the moment) was very informative and annswered all questions that I had.
I was impressed with the facility as well as the efficiency of my transaction. Paul Russo was a true professional while being warm and friendly too. I will go back here for my next vehicle and refer other people to Paul. Thanks!
I had a wonderful exsperience at the dealership Tyler Renner was fantastic exsperience he was helpful and. Answered all my questions and helped me pick out my car which is a perfect fit.
Robert was very patient and understanding to all my question I had. I would recommend him to anyone that is looking for a new car or truck.
Megann Larsen was such a pleasure to work with.
She anticipated our every question and had the answer and explanation immediately.
She made us feel very comfortable and like we were her only clients
Loved working with her. Will be recommending people to her and will use her again!!
Thank you Megann!
It was nothing short of outstanding thank you so much for the professional service
Can I leave 0 stars? I don't even know where to begin. We were lied to, our salesman openly talked badly about other employees, we spent about 8 hours total trying to lease a car only to find out they didn't even have it and we were being stalled for no reason. Horrible horrible experience. I've also dealt with their service department previously and I don't think there are enough characters on here to accurately describe what we went through.i will NEVER go back and will warn every single person about this place. I'm almost to the point of holding a sign out front warning people of how badly they treat people. As a Chrysler employee this saddens me to no end. Dealerships are our last bastian of hope as a company and you are doing Chrysler a disservice.
Very Helpful and freindly, Not pushy at all, good experince,Made buying a Jeep Fun
Zak is a great salesman easy to work with and talk to. Highly recommended. Not pushy like other dealerships.
Rated high because of the customer centric experience at Golling. The customer first approach rendered by the sales consultant Marcell Hood is another deciding factor to choose Golling again for our second car.
I highly recommend going through Randy Collick at Golling. Great service and great experience!!
Tj made the process easy and fast was in and out of the dealership less than a hour for sure recommending him to my friends!
Stopped in the other day to check out a new truck I was greeted by a very nice employee by the name of Randy Collick he answered all my questions as soon as im ready to buy i will defiently be back and ask for him.
Bryan is a nice person and easy to deal with. Not a pressure salesman
This is my 4th car from him
Golling Chrysler Dodge Jeep Ram is a leading dealership located near Bloomfield and Birmingham, MI. The company has been in the automotive industry for many years, providing top-notch services to its customers. Golling Chrysler Dodge Jeep Ram is known for its exceptional customer service, quality vehicles, and expert repairs.
The dealership offers a wide range of new and used cars from top brands such as Chrysler, Dodge, Jeep, and Ram. Customers can choose from an extensive inventory of cars that suit their needs and budget. The sales team at Golling Chrysler Dodge Jeep Ram is knowledgeable about the latest models available in the market and can help customers make informed decisions.
Apart from selling new and used cars, Golling Chrysler Dodge Jeep Ram also provides financing options to its customers. The company works with several lenders to offer competitive rates on car loans. Customers can apply for financing online or visit the dealership to discuss their options with a finance specialist.
Golling Chrysler Dodge Jeep Ram also has an expert service department that provides routine maintenance services such as oil changes, tire rotations, brake inspections, etc., as well as major repairs like engine overhauls or transmission replacements. The technicians at the service department are highly trained professionals who use state-of-the-art equipment to diagnose problems accurately.
The company's commitment to customer satisfaction is evident in every aspect of its operations. From sales to service departments - every employee at Golling Chrysler Dodge Jeep Ram strives hard to provide excellent customer service experience.
In addition to providing quality vehicles and services, Golling Chrysler Dodge Jeep Ram also gives back to the community through various charitable initiatives. The company believes in supporting local organizations that work towards making a positive impact on society.
Overall if you are looking for a reliable dealership near Bloomfield & Birmingham MI area then look no further than Golling Chrysler Dodge Jeep RAM!
gollingchryslerjeepdodge.com
