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c
3 years ago

Attention very well cleaning something expensive f...

Attention very well cleaning something expensive for bad food and bad drinks did not give one of there is more comfortable rooms and excellent staff but it is already the third time I come and as I tell you the food without seasoning your drinks are not they are original pure flavorings and ice with little alcohol maybe it is my last time I visit it I know others in guayabitos with better buffet and open bar with much less price!

S
3 years ago

We stayed Feb 18-25-18 this year. We've stayed her...

We stayed Feb 18-25-18 this year. We've stayed here before, feel safe & comfortable. The rooms a clean, beds are comfortable, staff is friendly & speak English! Will be going back in the future. The only thing bad to say is, the "smoking area" near the beach & Tiki Bar, should have the huge umbrella secured better, when the wind picked up the umbrella blew off hitting me on the back of the head! I did report the incidence to the Concierge & he had the lifequard check me over. After the flight home, and sleeping for 48 hours, I went to the Dr to find I had a concussion & a hairline fracture in my clavicle!

J
3 years ago

I am just staying here, and I can say that on my s...

I am just staying here, and I can say that on my second day of stay we have a very bad concept of the hotel that is 5 stars! Starting with the bad attitude of some hotel employees, it seems that one is going to ask them for a gift .. Then for the food so bad and without any quality they offer us, to finish the air conditioning does not work in our room, we were left send a technician and so far nothing! I had a lot of time wanting to come to this hotel because in photos and videos everything shows luxury., When in fact it is the opposite ... Their prices are not low, as for this result that we take! I honestly would not return! There are 4 star hotels better than this one, in food, attention and quality. For example Royal Decameron! Our experience was. Very nice in that hotel!

D
3 years ago

Great for kids, decent food and friendly staff. M...

Great for kids, decent food and friendly staff. Most of the rooms have been updated but not top class. Great beach and pools are ton of fun for the whole family. Location is very convinient for taking side trips as its next door to the marina.

C
3 years ago

Undoubtedly a very good hotel, to go on vacation w...

Undoubtedly a very good hotel, to go on vacation with friends, family, boyfriend girlfriend, husband wife. Or if you simply want to lose your stress, this is a good place.
The food very rich, the staff always super friendly, the rooms very comfortable, clean.
(The only thing as if it would be nice if there was more variety in more food in the buffet restaurant) but from there on, the really super excellent place.

Z
3 years ago

The service is not what I expected.There are no ba...

The service is not what I expected.There are no bar employees offering you drinks or sanack food, the taste of the food leaves a lot to be desired, the only person who saves the business in the lady who is in the SPORT bar

R
3 years ago

Very good except for the quesadilla cook to some p...

Very good except for the quesadilla cook to some people if she gives them 4 or 5 quesadillas and she only gave me 2 with the excuse that there are only 2 per person
And lousy attitude

M
3 years ago

Excellent place there is no complaint delicious bu...

Excellent place there is no complaint delicious buffet and snaks ... Incredible attention ... Except for the maid assigned to my room was annoyed by my question of the schedule of the person who returned to stock my servibar because I had not passed my room in a very bad way he answered me ... Not the report because I really did not want to waste time in my stay that until that moment had been excellent and that I am a partner and had that deal with me ... Please let's rest not to battle with the people who are supposed to be treating us for luxury, because Mrs. was not attacked in any way

E
3 years ago

Quiet

D
3 years ago

The hotel is in good condition, good rooms, the st...

The hotel is in good condition, good rooms, the staff is attentive with the customers in the restaurant, they taste good the food they prepare, although it would be nice that the menus will vary a little more, but in general, people who want to have a good holiday and that are not a price as high as in other hotels that are of a higher cost can spend them here and enjoy them

J
3 years ago

The place is good, only that they lack things to i...

The place is good, only that they lack things to improve as the breakfasts are very insipid. (Only breakfasts) apart from missing more night show for the Golden bracelet and that the drinks are always available why not always had in essence .

i
3 years ago

The buffet fuel of the best ......... Assorted, va...

The buffet fuel of the best ......... Assorted, varied and in quantity, I go back to the family without any doubt! ...... Comfortable neat rooms, I liked very much the section that family rooms bring, what I did not like the noise of the buildings near there ..... excellent ....

t
3 years ago

=D

N
3 years ago

Very personable. When I arrived I was deathly ill...

Very personable. When I arrived I was deathly ill. One of the staff members (Aidan) came to my rescue, took my bags, sat me down and then checked me in while I was waiting. He was my knight in shining armour. He later followed up with me to make sure I was alright. I spent the next two weeks enjoying an amazingly friendly resort and got to know everyone on a first name basis. The maid (Rosa) was a sweetheart and kept my home away from home spotless. On occasion I needed assistance and the conscierge always got things sorted out. I met with the general manager as well, who was very helpful and was the definition of service with a smile . I will definitely go back and wouldn t hesitate to recommend this resort highly.