Germain Bmw Review

I needed a new battery in my 640i and Adrian Pena was my service rep. He was very efficient, kept me updated on the progress and advised me of the other items that were checked. The day prior to the service he provided a very accurate estimate. Additionally he was polite and courteous - enjoyable to work with!

Quite possibly the worst experience I could imagine. I haven't purchased a vehicle in 10 years and was very excited to get a BMW. When we first saw the car, it was nowhere near clean but not the end of the world. It also had a couple of scratches which we were promised would be taken care of where we wouldn't even notice them. We planned to come back 3 days later.

We had to call 4 separate times to find out if the car was truly ready for pickup, was told it would be done by noon. At 1pm the car showed up, not clean at all - wasn't vacuumed, wheels were covered in break dust, food still stuck to the cup holders, and neither of the scratches were removed. 1 wasn't touched, the other looked like they took a black permanent marker to try to cover it up.

Of course our original salesman Bruce wasn't on site when we came back (which he never told us until we got there), neither the previous manager when we first looked at the car. The manager on site said he couldn't do anything bc he doesn't know what we were told. Wow. Never once made an attempt to contact Bruce or the original manager, never offered to do anything about the scratches (but did offer to get the car clean, which was already supposed to be done). Instead he offered "you don't have to purchase the car if you don't want".

That was when we got up and walked out the door, and drove back to St Pete (after all the financing paperwork was prepped and just waiting for our signature). Drive time included, about 12 hours time completely wasted and I don't think BMW batted an eye about it.

Absolute terrible service and I would strongly recommend never going to this dealership. They made zero effort keeping us updated, zero effort making sure they were selling a clean car, and made zero effort keeping our business.

The ironic part about this is they told us how important it is to buy a "full circle vehicle" (prior owner purchased from them, serviced with them, then traded it in). If they aren't capable of cleaning a car, I question their capability of servicing one.

I had the pleasure of being assigned Chuck Griffith as my Service Advisor. He worked my need for a tire replacement into what was obviously an extremely busy day at Germain BMW. He kept me informed as to the progress and while they had the car saw that all fluids were checked, car washed and vacuumed. I was so very grateful for his efforts and those of the BMW staff needed to see my car successfully out the door in a little over an hours time.

Chuck left me feeling as though I could call him with any/all questions and issues moving forward which is most comforting. His customer service is to be applauded and appreciated.

Required replacement of a run flat on my X1, left a message for my SA, Jeremy Bongle, he checked stock prior to returning my call, and was able to have the tire replaced the same day. Thanks Jeremy!

Moises Marante (Service Advisor) & all the staff at Germain BMW Service Department continue to impress me with exceptional professionalism, outstanding quality & efficient service. Even though the dealership s service department is very busy -which is always a good sign since happy clients continue to return to this dealership to service their vehicles- the employees at Germain BMW service department continue to strive for the best quality of customer & technical service in all Florida s Southwest region. Thanks again for a pleasant and efficient experience!

Over the years I have had many BMW's bought at several different locations and I find George Donovan to be the the best of the best. He has been my representative for years and has always had my best interest in mind. Highly recommend George and Germain BMW.

Awesome service department, mechanics are the best.

Rhoel is fantastic in service along with all his colleges. The best service department in South Florida for BMW. Bill has an incredible team that takes tremendous care of customers and keeps them updated on progress for longer jobs.

Moving from the Fort Lauderdale area, Germain became our BMW dealer to handle all of our Bimmers needs. Rhoel Gray always handle our needs with Professionalism and a smile. Recently received a recall on our 2020 M340i and Rhoel ordered the needed parts before contacting me to save time. Thanks for taking care of our service needs.

We purchased our first BMW from Bramen @ West Palm Beach after being disappointed at old Germain on Davis Blvd. The dealership on Immokolee Road is "cut from a different cloth". Their service on our previous BMW brought us in for a new sales visit and Jason Durston, Neal and Francesca made that visit a pleasure and we're driving a new 5 Series. These folks are fun, professional, detail oriented and will make it happen for you and get you home in time to feed your new kitten!
Denmark of Naples

Jim McGinn and Chris Tuttle have done an excellent job in helping me select the 535i. Jim's superb knowledge and attention to detail sold me on why I should be dealing with Germain BMW and why I chose the 535i. I look forward to driving my new 535i and returning to Germain BMW for my future car needs.

Adrian Pena is our designated service agent and he takes excellent care of us while our X1 is in for service. He keeps us updated periodically on the status and time frame for completion. I've never had a better service experience.

I purchased my first BMW this week, a 2013 128I convertible. I am thrilled with the car and very satisfied with the purchasing experience I received at Germain BMW of Naples.
During our time at Germain BMW, my husband and I were assisted by Neal Collinsworth, Ahmad Suid and Ken Burkart. We were very pleased with the high level of service we received from all parties involved and would definitely recommend this company

I discovered Germain BMW of Naples five years ago when I leased my first BMW. I recently leased my third vehicle with Germain BMW and my leasing experience has become better with each new vehicle. I had the pleasure of working with Roberto Lopez during my most recent visit to Germain BMW.
Roberto is exceptionally knowledgeable about each BMW vehicle, as he is a former BMW GENIUS. It was a gem to have my Client Advisor, Roberto Lopez, save me the time of having to meet separately with a BMW GENIUS. Instead, Roberto was able to easily find me the perfect BMW to meet my needs, while at the same time teaching me all about the technology that my BMW is equipped with. I highly recommend that you request Roberto Lopez to be your Client Advisor during your next visit to Germain BMW.
Thank you, Roberto, for your service, your time, and your knowledge. It has been a pleasure meeting you and I wish you all of the best with your future at Germain BMW.

they take such good care of my car and are wonderful people to deal with

GREAT experience with Alex Soare! Highly recommend as he skillfully and knowledgably guided me through the process. Found me the perfect deal that absorbed my excess miles on my last lease and put me in a new car at way under competitors pricing! Alex is honest, straight forward and tells it like it is.

Max Zeurcher was the sales associate that handled my recent purchase of a 530i. He was very knowledgeable about the vehicle, was very courteous, and his follow-up was excellent. He took me through the purchase/leasing process faster than anyone with whom I have dealt. He made everything easy.

Jeremy Bongle is always extremely knowledgeable and professional about discussing the service needs for my 2006 BMW 330Ci, and I very much enjoy working with him. I would recommend Jeremy and Germain BMW without hesitation.

Fantastic experience. Our salesperson Kevin Higgins was an absolute pleasure. Professional, knowledgeable, responsive and considerate. If only we knew how to clone people. The process was very easy. It could not have gone more smoothly and we are extremely pleased with our new BMW and the excellent deal we received! Highly recommend.

This place is great!! Excellent service - really reputable, quality place. Definitely lives up to the BMW standard. Customer service was superb, service on my BMW was done quickly and reasonably priced. They drove me to my home - dropped my car off at my home. And they even washed my car - it looked new! Love this place. HIGHLY RECOMMEND!

Happy to say that we had an excellent service experience at Germain. Having just relocated to the Naples area this was our first visit and can guarantee it will not be the last. Every member of the staff was polite and professional and Moises Marante couldn't have been more helpful. Thank you all

Efficient service, on top of their game! See Moises for great customer care.

*WARNING* Do not buy or get your car serviced here. This dealership just cares about making a sale and not helping the customer experience.

My 86 year old father was taken advantage of at this dealership. He brought his 2017 BMW in for a routine maintenance check and they charged him over $6,000. They refused to help him with his warrenty. They actually told him he should just buy a new car since his 2017 had so many issues.

Once he told me that I brought the car to a BMW dealership in Ft Myers and got the car repaired for free. GERMAIN DEALERSHIPS ARE SUCH CROOKS! Why take advantage of an 86 year old man just to make a sale during these tough pandemic times. It's sad but i will make sure all my friends and family stay away from these dealerships!

I put a lot of miles on my car as a realtor. While my 5 series is usually pretty reliable, when it lets me down George Donovan is always to the rescue with a loaner car and recommendations to get my car back on the road and as good as new.

Great experience! Knowledgeable, not pushing, professional, friendly,.....what else do you need. I drove an Audi for 9 years, was never treated like that at an Audi dealership.

Charles Griffith is awesome! Always first class service with a smile. Couldn't be any happier with the client treatment.

My experience at Germain BMW of Naples was (and always is) outstanding. Jim McGinn has sold me two BMW's and I have been more than happy both times. If you are not driving a BMW and are thinking about it, I highly suggest doing it! Nothing drives like a BMW and when you are able to combine great service with a great product, you can't go wrong.

Frank Angielillo was my agent and very pleasant to work with. The team was helpful, efficient, and knowledgeable. They persuaded me to lease rather than buy which I hope is a good decision. I was unhappy with the trade in value of my used car, and somewhat leary of some bad reviews of the service department but we will wait to see as I just bought this X3. Frank has been more than helpful and he gets high marks as a salesman from me.

George Donovan has done a terrific job of helping me with various repairs to my 2012 128i convertible. He has provided very personal service, is always friendly and seems to want to make sure that whatever issues I have had with the car, they are handled as quickly and reasonably as possible.

Best and quickest car purchase ever. Kevin Browne in sales, and Franchesca in finance make an incredible team. I highly suggest Germain, and Kevin if you are in the market for a car.

I came here for an oil change and Christian was my service adviser. He was exceptional! I am always wary of going to the dealership because of all the horror stories I have heard. I have been here twice and this second time sealed the deal--all my services will be performed here. I used to take it around to other BMW specialists, but this dealership is far superior.

Thanks Christian!

Greg Schneff/Germain BMW are the best; classy but subtly so; competent, no " BS " and trying, always to find the right vehicle/deal for the customer.
James A. Johnson

Chuck Griffith has been my service advisor for many years. I am on my 4th BMW now, and he is always available, diligent and a pleasure to work with! Thank you, Chuck!

Second car I bought in from Germain and it's a very fair deal both times. Treated with respect and answers questions as opposed to avoiding. Great dealership highly recommend!

I have two BMW's which I get serviced at Germain BMW. Ron Arnold is my service advisor and he does an excellent job explaining what is needed and arranging for the job to get done on a convenient schedule for me. I'll be buying another BMW at Germain in large part because of the excellent service.

Very nice dealership. We might drive from SRQ to lease our next vehicle from this dealership.

Customer service was beyond excellent quick service and loved all the extras they did

Excellent customer service (sales professional: Greg Schneff) ... a first class operation.
the fourth vehicle I have purchased with Germain BMW of Naples; professional, educational and personable (sales, business office and service)

High quality service every time. I cant say enough about the integrity and professionalism of Rhoel Gray and his service team. He went out of his way to assist me even when i was outside of the area. Thank you Germain Naples.

After I experienced a concerning issue with my 750Li while running errands, I immediately called service at Germain BMW, Naples, FL., leaving message for my service manager. Charles Griffith immediately returned my call, however at this point I was already in route to the dealership. When I arrived, the service team had already been informed by Chuck (Charles Griffith) that I was in route and they were waiting when I did arrived. Within minutes of my arrival I was then greeted by Chuck whom I discussed my issues with. He explained the process thoroughly with me, then sent me off in a loaner vehicle. Throughout the time my car was in service, Chuck kept me informed on a regular basis, explaining every issue in a manner I could understand. I have dealt with Chuck in the past and he is always on point, considerate and willing to go out of his way to make sure his customer is satisfied in all aspects. I would highly recommend Germain BMW and its service department, giving them (Charles Griffith) the highest review possible. Thank you Charles (Chuck) Griffith.... you are the best!!

Kelley Jensen
Naples, Florida

I'm very impressed with BMW, they were by far best dealership that I've dealt with, there pricing and trade in numbers were fantastic. Peter Martin was great too

Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW

Two years ago I purchased my first BMW and I am very satisfied with Germain BMW. My service advisor Rhoel Gray has taken excellent care of my car, is always courteous and professional.

I had a great car shopping experience at Germain BMW. My salesman, Ahmad, was very friendly and knowledgable. He took me on test drives in a few different cars and answered all of my questions about them as well as comparable cars made by competitors. In the end I got the right car for me and was very happy with the entire process.

I brought my 2006 Z4 for an annual oil change and service. It was a pretty minor moment for any BMW dealership which routinely deals with BMW high end cars, some of which run over $100,000. Yet my service writer, Rhoel Gray, treated me like I was the most important customer he had seen that day. He showed real interest in the car and its condition. That was very cool. The service was prompt. We waited comfortably in the waiting room which provided free wi-fi. And the price of the service was quite reasonable. This is a brilliant dealership. And Rhoel Gray is a real asset to the firm. Can't recommend highly enough.

Good service ! Ask for Adrian Pena !! he very cool and know a lots of stuff for your service !!

Moises, is EXCELLENT. He is a great example of an employee who has both the customer and dealership best interest at all times.

Went in for my first service with BMW today and was very impressed by the attention to detail. My service advisor Moises got me in and out in a timely manner. The courtesy car was excellent. I highly recommend Germain BMW of Naples.

Ordered new 2014. Ordering process was great. Car came in slightly different than we expected due to confusion between us. They totally stood behind product and offered to get it the way we originally wanted it or allow us to keep it the way it was delivered. We decided to keep it as delivered and we couldn't be happier with it.

I have had my BMWs serviced at Germain BMW for many years. My service advisor, Ron Arnold is great. He always makes the process easy and efficient. He schedules my appointment, meets me at check in with a loaner and gives me text and phone updates on the status of my car. The work is done promptly and well. Customer service like that is why I drive past other BMW dealers to get my service done there.

George Donovan is the person at Germain BMW that handled my service call. He was excellent at setting up the appointment explaining the details and keeping me informed. My experience with George could not have been better. Tom Graham

Rhoel Grey has been my service advisor for a number of years. He has always been extremely professional, has always taken care of all of my service needs, and is a great representative of Germain BMW. This my fourth 7 series BMW, and one of the reasons I keep coming back to Germain is in large part the quality of the service that I get from Rhoel and the entire team.

I have taken my cars to Germain BMW of Naples for many years now and am always satisfied with their service. My service advisor is George Donovan who is very helpful and professional. He provides excellent customer service and whenever I have a question about my cars, I can always count on George to provide the right answer and advice.
I highly recommend Germain BMW of Naples to anyone.

I was trying to get a crossbar for my 98 M3 sunroof assembly. Other dealers told me it was discontinued. Somehow the parts dept was able to get it from Germany and ship it to me. Buying it from their online store also saved me some $$. Thank you to their internet parts guy for going above and beyond!

We were very fortunate to have Peter Martin as our BMW sales associate. His knowledge base of our BMW was exceptional! He was very helpful and professional throughout the entire process. Thank You Peter Martin and Germain BMW!

Charles Griffith is my service advisor at Germain BMW I highly recommend him. Always friendly and pleasant, as well as knowledgeable and helpful. Making it a pleasure do do business with this dealership.

Rhoel Gray always takes such great care of us and is so friendly. On this last visit, Rhoel recognized my husband's car pulling up in the parking lot after my service was complete. He had my car brought out without us having to ask or wait. People like Rhoel are why we continue to give our business to Germain BMW.

Reply to your response: my car is a two seater, no back seats and no back plates. Replacement of perfectly good plates at $800 is outrageous. And you obviously didn't read that another shop didn't even have to take anything apart, they just untwisted the seatbelt within two minutes! There was nothing wrong with anything inside requiring replacement. For your dealership to quote me a replacement without ever taking it apart and seeing whether replacement is even required is absurd. No taking apart was even required.

My original message:
Incompetent scam artists. I came in with two simple things, one seatbelt was twisted and wouldn't retract back in. And seatbelt holders/hooks seemed broken- split in center.

They just looked and said, are you sitting down?, $1,600!!!! $800 for each non issue. Of course I was gone.

Another shop just pushed the seatbelt in within two minutes of trying. Charged zero! And holders weren't broken at all, they always split in middle. Shouldn't the dealership know what their own seatbelt hooks look like? Were they going to install the same split in middle holders and charge me $800 for that? I'm blown away. They have to be reported somewhere.

As always, Germain BMW and the entire staff are easy to work with resulting in a pleasurable experience.

moises- called to explain needed repairs and deerd as promised the next day. He did everything as promised

My service consultant, Rhoel Gray, consistently does an outstanding job explaining the ins-and-outs of the service issue and the service performed. Bravo!

Thankfully, Chuck Griffith has been my service consultant ever since I purchased my X3 from Germain BMW. I have the utmost trust and confidence in him and can always count on him to recommend the most cost effective option for any needed service. He doesn t try to sell me things I don t need, and he always treats me like I am his most important customer!

I traveled all the way from Fort Myers to see Chris Tuttle and Jim McGinn at Germain BMW in Naples. I've worked with Chris at the BMW of Fort Myers when I bought my last BMW (he has since relocated to the Naples BMW Center) and read rave reviews about Jim on this and other websites. I came in late and Chris greeted me since all the sales people were busy closing sales. After poking around their beautiful dealership for a few moments, Jim came out and we hit it off immediately.

The man know his stuff. He is an avid BMW fan and has owned several of these cars so he knows them inside & out.

After showing me a few key features on the nearly equally equipped cars, we took a 535i and a 550i out on a test drive. I fell in love with that 4.4L twin turbo V-8! After the drive, I had a nice chat with Chris and Jim in the sales office and it turned out that I had kept him there for about an hour and a half after closing.

We've shared a few pleasant emails since then and although we weren't able to get a deal done (perhaps my budget made my numbers a little too aggressive), I would still recommend Germain BMW to anyone. Chris is a great sales manager and Jim McGinn is one of the best salesmen I've ever had the pleasure to meet. Product knowledge and honesty are what sets him apart from the typical salesman. Make sure you ask for him when you go there.

I would love to complete a sale with them - maybe next time!

Had a great experience with Rhoel Gray, looking forward to working with him again in the future.

Great purchase experience with Klevis Toska. Real professional who created the best car buying experience I ve ever had. It was so good I bought 2 cars. Thanks, Klevis.

Can't be trusted with your car. Extremely disappointed with the customer service. Spent $800 in service, only to spend few hundred more fixing damage caused by them. Car came back with two exterior & a interior trim damaged which they wont take responsibility for and now I have to fix myself.

Adrian Pena has been our service rep for a number of years. He is always courteous, knowledgeable, and helpful . I am glad he is assigned to help us.

Highly Recommend Germain BMW of Naples.

I bought a BMW X5 this week from Germain BMW of Naples. After having looked., test drove, and negotiated with other dealers for the same car over the past 5 months...there was always a catch, always something that was difficult. But not at Germain. I was in and out. My salesperson, Kevin Browne, gathered the documents and handled a good part of the transaction admin while I tended to other business. The team was helpful, fast, knowledgeable, and the purchase was easy.

Lastly, if you live in Naples, the service deals are excellent. Looking forward to working with them on my wife's car purchase.

This is and awesome. Place to go buy a car they treat you with reaspeced and they have profeshinallisum in what they do and i highly recommend.

Do not know if it was old school salesman but apparently they are not used to people sitting at their desk making a phone call to get financed. Took 5 minutes for financing and a week to get the paperwork in order.

Bill Emerson was excellent. Went for a routine check up. He was prompt, courteous and very helpful

May 2018 I had an issue with one of my tires. I called Germain BMW and Adrian Pena in service told me to just come in ASAP. He gave me a loaner and took care of it promptly. Every time I ve had any issue this service department delivers, Appointment or not. I would highly recommend Germain BMW!

The service representative, Chuck Griffith, is beyond a doubt the most professional individual I ve ever come across in this position. He is extremely thorough and extremely honest.

As always Rhoel Gray and his service team were excellent. I continue to have a 5 star experience at Germain BMW. I travel from Fort Myers just to deal specifically with the Naples staff. Thanks again!

Great Service experience ... My advisor Adam Phanthanivong was amazing. Attentive, was right there when I showed up for my appointment, he helped me trouble shoot another issue with my BMW650IX... He got my car in and had it done by the end of the day.

Great customer service from all here. Especially Roehl

Excellent place. Wonderful and knowledgeable staff. And very friendly. This is the place to go if you own a BMW

I ve been working with Adrian Pena at Germaine for 3 years now and he always provides great service. I especially appreciate his communication and that he always does what he says, on time and thoroughly. Most recently I took my car in thinking I needed front brakes only to have him call to say only that the brake lines needed flushed my brakes were fine. Quite a difference in expected maintenance expenses, thanks to Germaine and Adrian!

Zero stars on delivery of my new vehicle...covered in spots of wax, didn't have my windscreen, floormats and other included items, had only 1/4 tank of gas and the only thing provided to me in my goodie bag was my cars manual.
Service is almost as bad, in that I came in for a flat tire, was provided a loaner for them to order, and then when it was ready I waited 2 hours because they realized when they stated my car to bring it to me they had CHANGED THE WRONG TIRE!!!
You make your own decision.

Buying or leasing a BMW from Jim McGinn is a wonderful experience. Jim is polite, cheerful and goes out of his way to make you feel comfortable. Jim is very patient and explains everything in great detail. I would recommend anyone to see Jim for their next automobile. I am quite sure you will be very pleased.

Charles Griffith was extremely attentive and professional. My experience was effortless and I look forward to doing business with him in the future.

Barb Zerfoss.

Rhoel shepherded my BMW through service and let me know about a few items I overlooked and was able to get them taken care of without requiring me to come back.

I got a full debriefing on maintenance items completed and what I would be able to expect from wear items. The wait was comfortable and the car was cleaned for me.

Thanks Rhoel!

Germain BMW took care of my needs even it's over my maintenance program.
They told me Victor was not working any more, but Brian was as good as him.
I've done oil change, air filter replacement, rear brake pads replacement plus highest satisfaction service.

The staff are nice but as far as getting through to the engineering department to discuss issues... I called and left messages at least 5 times and gave up. No one would call me back. (Same with talking with the finance department. They seemed to be going through multiple personnel changes.) Instead, I looked up the issues online and got some of the answers I needed. But for a new client to have to do that isn t good. Somewhere management isn t jiving.

Just moved here and had my new BMW X3M serviced for the first time. George Donovan was my service advisor. He was great and I highly recommend him and Germain BMW.

George Donovan has been my service advisor for many years and the purchase or lease of several BMW's. George has always taken care of us with genuine concern and great service. I trust George - when he says something , it is always the truth.

Just last week, I had scheduled service on one of my BMW's. I asked George if he could arrange to have an X5 Loaner so my wife could become familiar with the vehicle, driving, and features such as Navigation etc. I wanted to do this since my wife's BMW lease is up in several months.

I don't know how he did it but George had an X5 for me as a loner and it allowed my wife to get acquainted with her first SUV and was able to make favorable comparisons with other SUBV her friends own and drive.

I was equally impressed with the X5 since the NAV system is new and much better than previous versions. The cockpit is comfortable, efficient and offers some important safety features. Admittedly, the downsides are the height of entering or exiting the front seat. and the wide rear window brace bar that obscures rear vision..

The effort that George made to arrange the X5 loaner was the best sales promotion than any salesman could have offered. Having the loaner allowed my wife to get accustomed to the new vehicle on HER speed and not on a brief drive with the salesman or look/see on the lot.

I suspect we will lease a new X5 and the credit goes to George Donovan for making the loaner happen.

Bill Marino

Moises Marante is my Service Advisor. He is always very Professional, Courteous and Knowledgeable. I highly recommend him as your Service Advisor. Honestly, everyone at the Dealership is great. Always very friendly and eager to help you in anyway they can.

Fantastic Experience buying my first car from Darren. Darren focused on helping me find the right car, with the right equipment, while providing a great deal in the end. Darren help me get the most bang for my buck and was genuinely looking at the customers interest at heart. As opposed to other dealerships where they are strictly looking to make a sale. Darren went above and beyond to ensure I was 100% certain of my purchase. Thank you Darren and Germain BMW for making a great, pleasurable, and enjoyable experience.