Kelley Jensen

Review of Germain Bmw

After I experienced a concerning issue with my 750...

After I experienced a concerning issue with my 750Li while running errands, I immediately called service at Germain BMW, Naples, FL., leaving message for my service manager. Charles Griffith immediately returned my call, however at this point I was already in route to the dealership. When I arrived, the service team had already been informed by Chuck (Charles Griffith) that I was in route and they were waiting when I did arrived. Within minutes of my arrival I was then greeted by Chuck whom I discussed my issues with. He explained the process thoroughly with me, then sent me off in a loaner vehicle. Throughout the time my car was in service, Chuck kept me informed on a regular basis, explaining every issue in a manner I could understand. I have dealt with Chuck in the past and he is always on point, considerate and willing to go out of his way to make sure his customer is satisfied in all aspects. I would highly recommend Germain BMW and its service department, giving them (Charles Griffith) the highest review possible. Thank you Charles (Chuck) Griffith.... you are the best!!

Kelley Jensen
Naples, Florida