Germain Bmw Review

Absolutely amazing experience from a pretty disastrous situation. I am from Vermont and on a Friday afternoon my car broke down. I called Germain BMW and explained we were on our way with my car on a tow truck...they close at 6pm, we arrived at 5:59pm!! Everyone was incredibly kind and helpful...I got a loaner car and recieved phone calls with updates. Adrian was absolutely the best!! He is super helpful and made this entire process very stress free. I am beyond grateful to him for all he did to help me get my car fixed. Your dealership is truly the best!!

I have experienced again, a very satisfactory "visit" to have work done on my beloved 330ci convertible. Because Charles Griffith is my service advisor, I always am assured that my car is properly taken car of - this is why I feel confident to bring my vehicle for servce at Germain BMW of Naples!

Helene J. Naimon, Naples,FL

Own three BMW's. Made my first purchase from Germain, a 2 series convertible last week. Max Zuercher our Client Advisor made my wife's Christmas present possible by having the car flat bedded to Germain on Christmas Eve!. Best Christmas present ever, thanks to Max at Germain BMW.

My experience with them was ....it took about 4 hours + to chang the oil and two front tires. ..Not good in my eyes this was with appointment this happened last year but a review is never too late

I just purchased my first BMW & am more than pleased with the service I received. My salesman Max was easy to work with & fully explained all the details that the X3 has to offer. I did not feel pressured at all which is not the usual car-buying experience. Definitely would recommend Germain BMW!

Moises Marante is wonderful to work with. Very knowledgeable and courteous. Highly recommend.

A quick note to thank John Casco and Jeff Woody for working very hard to put me in my new X3. John and Jeff were very pleasant and patient which made the end to end buying process very comfortable and easy. I highly recommend this dealership.

Rhoel Gray did s great job getting the car in and getting diagnosed/repaired in a timely manner, even though we had no appointment. Very good service overall.

Peter Martin made my car buying experience at Germain excellent. He asked all the right questions and presented me with options that fit my needs. The only pressure I felt was that he wanted to make sure I drove away with a vehicle that I'd be really happy getting into every day. I'd definitely recommend Peter and Germain to my friends and family. Thank you Peter and Germain!

We made contact with Alex Pope to find out if he could assist with purchasing a BMW via the European Delivery programme. It didnt take time to make an appointment and we met him and he explained and helped us go through all the documents and look for the right BMW we wanted. He has been extremely helpful even up until we took delivery in MUNICH. Alex thank you for doing the paper work for us and making life easy for us, we enjoyed driving our car in Germany. We will gladly recommend your expertise to friends and collegues anytime!!!

Mr. Ahmad Suid was exceptional in helping us find our perfect X3 xDrive35 with M-Sport- and various other packages within 24 hours.
He was professional, competent, and very personable, and made the purchase an unusually pleasant experience!
Our vehicle is "perfect", we could not be happier!

We recently took delivery of 2 vehicles here - one purchase and one lease. Absolutely grade AAAA service from start to finish. Worked with Amy in sales and Fran for the "closings". Don't be afraid to ask questions !!!! Will definitely do business here again.

I purchased a car from Germain BMW on 12/16/12. Within 6 months of purchasing the vehicle, the transmission gave out and the sunroof broke. I did not test the sun roof on the test drive. Germain failed to mention that within 300 miles I would need a 60,000 service that would cost around $1400. Within 6 months of buying the car, I had to spend $2500.00 to keep the loan on track with BMW Financial North America due to servicing and maintenance not mentioned by Germain BMW.
I had contacted Germain and they said the vehicle was as is, but I could gladly trade it in for another one, per Peter Martin, the salesman. I appealed the decision higher, to Mr. Steven Hill, hoping they may be able to change my finance deal, or provide me some type of service that may offset the costs I incurred. Soon enough it was realized nothing would be done.
I kept getting mail from Germain BMW, long after our dispute, and had asked Mr. Steven Hill to not contact me from the dealership anymore. [No contact order/entire dealership, I did not want anymore business with them.] I provided Mr. Hill all of my information, and he assured me I was removed from all of their contact lists.
I received more mail today, and called Germain to talk to them. My call was not returned, so I went to the dealership to find out why I was still getting mail after I was assured time and time again there was a no contact order processed.
After waiting for 30 minutes, I was able to meet with Larry and Flavio Gallasso (the name on the letter that was mailed to me). I never got to meet with Mr. Hill who processed the order, and was belittled by Flavio, and asked to move to different seating places in the dealership as Flavio vented his frustration. I received a letter from Germain BMW, with Flavio's name at the bottom. He assured me that it did not come from the dealership, but it came from BMW North America.
I contacted BMW North America, and they confirmed the letter was sent by the dealership, and had nothing to do with BMW North America.
I was lied to, harassed, and incurred financial damages because of Germain BMW, and they could not respect me enough to just leave me alone. A BMW North America Marketing Manager rep is on the way to the dealership today to speak with them and to 'lay down the law' per BMW North America.

Hopefully this ends my communication with Germain. I have not left a review to date due to outstanding issues, but I hope this is the end of me having to deal with Germain BMW, or any Germain affiliates ever again. I would gladly finance with BMW North America, but I would highly, highly, highly recommend that you avoid this dealership.

-Derek B

ADD 07/23/13-

I contacted both BMW North America and BMW Financial; the offer was on behalf of the dealership, and not a 3rd party as Germain is stating. I have already contacted all divisions and requested no contact from the Germain Dealership, seeming as they cannot honor this. Mr. Flavio is changing his statements as written below. The verbal conversation we had that day differed. I have a complete version of the minutes of everything discussed from walking in the door, to being asked to leave the dealership. This is an untrustworthy business, and they will change what they say. I never did get the manual promised to me either. After I signed the contract, they seemed to forget what they owed me.

Outstanding service from BMW Germain in Naples. Not so much from another BMW dealership nearby. I had an A/C problem and took my car to the dealer where I purchased it (new in dec 2013). I was told that the earliest available appointment appointment was 4 business days away, and no loaner would be available, but there was a rental agency in-house where I could rent a car at my expense. I left and
went to Germain in Naples. What a difference!! They asked if I could wait about an hour, to give them a chance to trouble shoot. I stayed, and 45 minutes later the service coordinator and technician told me that they needed a new part which would be available the next morning and, since they were also short on loaner cars, they
pulled a brand new car off the sales lot for me to drive. Next morning my car was ready as promised. Thank you Victor Meola!
Thank you

I bought a 2012 BMW X5 from Germain BMW. I was looking all over the east coast for a specific model and Germain BMW happened to have it. I live in North Carolina and have never bought a car remotely before. But the salesman at the dealership was very helpful and the reviews of the dealership on Google were overwhelmingly positive. I was happy with my experience and Kevin Brown the sales manager worked with me to fix the only small problem I experienced.

According to the excellency of service provided by Justin I would have given 10 stars if I could. Cordiality, total focus on customer satisfaction, knowledge in the product I m interested - the electric i3. And he knew from the begging I was not going to buy the vehicle, because I live abroad. I wish every salespeople could follow his way of attending customer. Congratulations!!

ALEX SOARE PROVIDED ME WIT EXCELLENT PROFESSIONAL SERVICE AND I RECOMMEND HIM HIGHLY AS A VERY COMPETENT SALES ASSOCIATE

The reasons that I go to Germain BMW for my services are :-
1. I leased the car from them.
2. My service associate ( Rhoel Gray ) is perhaps the best service associate it has ever been my pleasure to have to deal with - and I have many years of dealing with car services.

Rhoel is very courteous, very respectful, very knowledgeable, very affable, very helpful and someone who I trust to give me the information which I need to ensure that I am in the car which is properly serviced and the right car for me, at all times. I have never been let down by him ( or the dealership ) since I came to live in Naples, four years ago. Hopefully, our relationship will continue for many years.

I purchased a BMW almost a month ago (August 25th). I still do not have my license plate. When I called to inquire about the status they were not able to give me a response. Instead of answering my questions I was sent to generic voicemail box. When I called back it went to straight to voicemail. #Should have gone to Fields.

Warren Eber and Adam in service were truly the best. I will definitely be back for all my maintenance needs and will only be looking to work with them!

Germain's Alex Pope worked with me for the entire purchase. He understood what vehicle and options I was looking for and found the perfect vehicle for me. He was very knowledgeable about the vehicle and answered all of my questions. I would definitely purchase another vehicle from Germain BMW and from Alex!!!

The people there are very rude and not professional

I was very impressed with the whole team. I am ex military and David the sales manager gave me a great deal. I also really liked Alex my sales agent very professional and my wife will be leasing a new X1 from him soon.

I have purchased 2 BMWs from Germain in the last year, a 2017 X5 and more recently a 2019 M850. Both cars were purchased used but were in new condition. The used car department is excellent and made things quick and easy, and I've been assigned Adrian Pena as service advisor, and he is excellent and very helpful. Nice having such a great dealership right down the road from Bonita Springs.

I just had to write a review as I am impressed with Germain of Naples and the quality of service received I recommend this dealer.
A recap of what happened . I live in East Fort Myers and had to take my my 2016 550D to Germain BMW because Fort Myers BMW has the worse service ever, they never answer the phone's in service and never return phone calls, and the engine light was on after two weeks of waiting I made the decision to take my car to Germain BMW of Naples . I arrived and spoke with Aliana who immediately found me a service writer Adrian. I must say my car had an issue BMW of Fort Myers could not fix and it took me a few runs back and fort to Germain as the engine light would come back on after being driven so many miles . Adrian alway was professional and answered every phone call and had a loaner ready every time . The problem ended up being an electrical connection not making proper contact something BMW of Fort Myers fixed previously I was told. to my surprise I also received a phone call from the service manager Bill Emerson explaining what happened and the chain of events something the other dealer didn't feel necessary to take the time to do I give this dealer a 5 star and they have my business.

I leased a BMW X3 back in December of 2017 which was a loaner with 4k miles on it. Yesterday Memorial Day while driving down Tamiami Trail at 55 mph my left rear tire blew out making a loud noise. I was fortunate to be across from a Pep Boys that was open on the holiday. They examined the tire said it would be $212 to replace with a run flat tire however the car only has 8k miles on it. That of which I have driven 4k in 6 months and that this was not due to debris or road hazard and I should take it to the dealership. I used my sos service and spoke with a BMW rep which they informed me I could drive on the tire up to 50 miles at 50mph and to drop it off at the dealership 40 miles away. Since it was a holdiay they were closed and I would have to leave the keys in a drop box. Now with no loaner and no way to get around I had to uber it home $40. Today I recieved a call from the service advisor informing me that it would be $345 to replace the tire. I asked to speak with the service manager in which they claimed the blow out occured because of a puncture and additional tire damage. (Occured due to driving on the tire after it blew out for 40 miles as advised by BMW) As mentioned above I had immediatly pulled into a Pep Boys at the time of the incident and was quoted $120 less to replace and that it was not caused by debris or road hazaed and was a defect. After speaking with the service manager he informed me that there was nothing he could do and I would have to pay full price for the tire $261 and he would waive the labor cost which was still $50 more than Pep Boys. In a addition due to no loaner and vehichle I had to miss a day of work trying to get this resolved. As a valued client who leased a service loaner from them I would expect a dealership and brand to stand behind a vehicle and product 5 months after being leased. At a minimum pro rate the use of the tire for 8k miles driven minus its life expectancy of a new tire 35k-40k miles and charge 22% of the replacement cost which is $57 not $261. I advise to not do business with this dealer and service department that refuses to do the right thing and only cares about lining their own pockets. I expect this dealer to do whats right, not take advantage of their clients.

I recently purchased a new vehicle from Germain BMW. My salesman was Frank A. He is by far one of the best salesman I ve ever dealt with. He s professional, knowledgeable, diligent and dedicated to providing exceptional customer experience. He has truly gone above and beyond to exceed my expectations. Because of him I will always buy my vehicles from Germain BMW. He s that awesome!

Thanks Frank, for all that you ve done to make my car buying experience so pleasant.

Lynn

I had a couple of bad experiences buying here and talked with others also,who didn't like the way, they deal ! AVOID THEM!

Patrick was extremely knowledgeable! Even moved sign out of handicap access on sidewalk. Thank you!

Great sales service by Alex Pope- straight forward, honest and direct

I've worked with George Donovan for several years. He is the consummate professional who pays close attention to details and the needs of the customer.

Rhoel Gray provided excellent service to my vehicle and demonstrated excellent knowledge, respect and high customer service to me. I am so happy that he is my service representative.

Prompt service opens at 7:30. Very helpful. Provided loaner car.

Adrian Pena has serviced my BMW for years and the courtesy, professionalism and repairs have always exceeded my expectations. I will purchase my next vehicle from Germain!
Craig

Adrien and marcus at service 5 stars so nice . Attentive. Caring .. great customer service

Super professional, very nice, very polished, great products, love those electric cars!... Oh yeah, and good Cafe Latte...

I just purchased a BMW from Kevin B. And let me tell you, He was very pleasant accommodated me during my purchase. I would highly recommend buying a car from Kevin. Non of that hassling like other dealers have. Thanks again for my beautiful new car.

THERE IS A SERIOUS PROBLEM WITH ENGINE ACCELERATION LAG. THE CAR HESITATES WHEN THE GAS PEDAL IS PUSHED DOWN. THIS OCCURS WHEN IT IS MOVING AT A SLOW SPEED OF 5 TO 10 MPH AND AT A HALT. IT CREATES A DANGEROUS SITUATION IF YOU ARE MERGING WITH TRAFFIC OR TRYING TO ENTER TRAFFIC FROM A SIDE STREET. WHEN THE GAS PEDAL IS DEPRESSED IT CAN BE AS LONG AS 2 TO 3 SECONDS BEFORE THE ENGINE ACCELERATES.
I HAD THE GAS PEDDLE ALL THE WAY TO THE FLOOR (TWICE YESTERDAY) AND THE CAR LITERALLY DID NOT MOVE AND TRAFFIC WAS APPROACHING. THE CAR EVENTUALLY MOVED FORWARD. PROBLEM---HESITATION IN THE ENGINE WHEN APPLYING THE GAS AS I PULL OUT TO CROSS THE INTERSECTION, SLOW DOWN TO MAKE A TURN, OR JUST TRY TO MOVE FORWARD WITH TRAFFIC AFTER STOPPING. ALSO, BRAKE IS APPLIED WHEN APPROACHING A STOP LIGHT, THE CAR SURGES FORWARD TOWARD THE CAR IN FRONT. THESE TWO CHARACTERISTICS HAPPEN FREQUENTLY AND ARE VERY SCARY. I DO NOT TRUST THE CARS RESPONSE TO EITHER THE ACCELERATION OR THE BRAKING.
IT HAS BEEN IN THE SERVICE SHOP SEVERAL TIMES AND I CONTINUE TO BE TOLD "CAR IS PERFORMING NORMALLY". THIS CANNOT POSSIBLY BE NORMAL OPERATION!
I PRESUME THAT IT WILL TAKE A FATALITY FOR BMW TO TAKE THIS PROBLEM SERIOUSLY.

Very nice experience, no pressure, pretty straight forward, would recommend definitely....

Ted Cole worked with us for nearly a. month to help us find just the right certified pre owned BMW for me. He kept in touch and ket us know immediately when a car came up. We found a great hard top convertible and he worked with us on the trade in as well as the new purchase. Overall, a great experience!

Charles ( Chuck ) Griffith has been my wife and my Service Advisor for 4 1/2 years now since our arrival in SW Florida. We both own BMW's and had the good fortune to be introduced to Chuck when we visited Germain. He has been our skillful and loyal Advisor ever since and we truly value his efforts on our behalf. My wife recently replaced her BMW and we took Chuck's advice within Germain. I very recently had a problem with my BMW and came to Chuck for his recommendation . Upon Chuck's diagnosis , the problem was more serious than anticipated. After consultation with his Advisors , Chuck outlined the problem , advised the cost of repairs , and offered me a 2020 - 5 series for my use during repairs. Due to timing , my car needed to left at the dealership over a weekend. Chuck contacted me , told me not to worry , and keep the service vehicle until repairs were completed. Chuck called on Monday , advised the repairs were completed , and that my car was ready. He pleasantly met me when I arrived , he personally explained the work done , and had the ability to complete the transaction personally. Chuck and the other staff were wearing face protection which I appreciated in these difficult times. My car was delivered promptly , very clean , and it is running beautifully. I love my BMW and feel fortunate to have met Chuck and have him attend to the car's service needs. I find him to be skilled , pleasant , and extremely dependable. Please thank Chuck on our behalf. Keith Kinniburgh .

Absolutely the best! Fantastic people, delivering excellent customer service and a premier experience. Very attentive service, with an attention to detail. Highly recommend!

On Saturday afternoon, I was driving across Alligator Alley in my 740 li, which I bought at Peabody BMW in MA. My car hiccuped, and suddenly decelerated. The dashboard said drivetrain malfunction I got the car to the side of the road, called AAA, called Germain.
AAA came within an hour. My contact Roel had a loaner waiting for me when I arrived at Germain. I m waiting to hear what my car needs but boy those people at Germain treated me like a queen yesterday when I was in need. Thank you!

My service rep is Rhoel Gray
We have used Mr. Gray several times and he has always taken care of us. He makes sure that whatever is wrong that it is fixed. He really cares about his clients.

Service was excellent, attention to detail by all staff. Felt as though the staff really wanted to assist us.

I want to again express my sincere pleasure for having Chuck Griffith as my "go to" service representative at Germain BMW. I had a problem with my air conditioner fan going on and off and he knew what questions to first ask me so that he could have it serviced correctly. My AC now works perfectly!

I always enjoy my service experience at Germain BMW with Chuck - he takes the time to ensure that my questions are answered - and I like that if he, himself, does not know the answer to my specific question he then goes directly to the appropriate person in your Service Dept. to get the answer. That means a lot to me - since no one person can have all the answers. Helene J. Naimon

Bob Davidson was very honest and answered all of our questions we had. We drove from Sarasota to Naples and the car did not disappoint! It was everything he said it was and price was spot on per his quote over the phone. I would definitely recommend Bob as your salesman! Great job! We love the car!

Chuck Griffith, our representative, was helpful, pleasant and a pleasure to work with, during our recent service appointment.
Val M.

A pleasure to deal with. No pressure and very friendly. Derrick Brady was exceptional. I appreciated that they did a favor for me on the trade in when we were eager to get our car to start driving it.

All my experiences with Rhoul Grey have been exceptional. He goes out of his way to pay attention to the smallest details.

I hate dealing with car salespersons and had just come from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What a great and pleasant surprise it was to meet Mr Martin and other staff members at Germain BMW. I was treated courteously and with respect and professionalism. Mr. Martin provided helpful information and allowed the car I purchased to sell itself. The overall experience at Germain was outstanding.

Did my service with service advisor Adrian Pena. He was very professional. Provided excellent service. Highly recommend this location. Did all the necessary service in a very timely fashion.

Bob Davidson is an excellent salesman. We reached a deal quickly with no high pressure. I am now enjoying my new Porsche (2013) very much. This is the second car I have purchased from Germain BMW. I would recommend this dealership and Bob Davidson to anyone.

As a BMW client I was appalled at my treatment here. The GM does not allow courtesy car washes from other BMW locations. This is the ONLY BMW I have had a negative experience at

Patrick Dodard was courteous, responsive and professional. He made trading in my old BMW for a new BMW seemingly effortless. I greatly appreciate his honesty, help and support.

Daron Lyn salesman for Germain BMW of Naples
was instrumental in selling me two cars on the same day and I would highly recommend him to future people wanting to purchase a car. He will give you great personal service before and after the sale.

Once again my service at Germain BMW was excellent. I've been dealing with these guys since 2001. It's been almost 20 years of consistently great service! That's pretty impressive. Thanks again Chuck!

Honestly, Adrian Pena's service is enough reason to keep buying BMW and using Germain.

George Donovan consistently provides superior service and advice. He is an asset to Germain BMW.

Great Dealer, Awesome Experience, and my Customer Agent, Rhoel Gray is the best!!!, 150% "Freude am Fahren" experience, and any repair is done almost immediately

At the urging of a friend, I leased my first BMW from Jim McGinn. In 2-1/2 hours I was driving off the lot with my new car, totally programmed with my personal preferences by Jim. He did an amazing job of teaching me all of the new technology now available. I am now a member of the BMW family for life. Many thanks to Jim!

When your car is in service, lock your glove compartment!

Worse experience trying to purchase a BMW. HORRIBLE customer service from Management to begin with . Salesman was terrified of his Manager Kevin Brown.

Just want to thank Chuck Griffith for the excellent service call I had last week. I scheduled an appointment for the routine service that was due on my BMW, dropped it off at 2pm and Chuck called two hours later to pick it up. Appreciated the car wash even with it raining and the thorough review of the bill and next recommended services to be done. Thanks again Chuck.

Moises Marante and the whole staff always takes care of me. Definitely the place to get your BMW serviced.

Adrian Pena is the best! We always make sure he's working on the day we make our service appointments. He goes out of his way to make sure we're satisfied with the service and explains in detail any work required. It's a pleasure dealing with him

Great service at Germain BMW and from Rhoel Gray as my dedicated advisor. Far superior to previous experiences with Lexus and Equus(Genesis) service departments.

I normally go to Autohaus in St. Louis, but I'm in Naples to help move my mom into assisted living and settle her affairs here. It's been extremely stressful, but Chuck Griffith at Germain BMW made getting my scheduled service incredibly easy and stress-free.

Nice people Car wash is a added bonus if u buy from them

Rhoel Gray is a awesome service advisor. Great communication and professional service.

This is my 3rd car from Germain BMW and I will continue to keep going back! Max Zuecher has been my sales person every time and I thoroughly appreciate his professionalism, and no pressure approach to selling me a car... Thank you for making this easy and enjoyable!!
M.

I recently purchased a BMW X3 M40i at Germail. My sales guy was Roberto Lopez.He was outstanding. He knows the vehicles inside and out. He was patient with me since I took awhile to make a final decision. He never pushed. And most important, he delivered a final deal that was fair. I highly recommend Roberto.

Had a pleasant experience bring my 13 year old bmw for a oil change. Service advisor was pleasant. Everyone was kind. It happened in a timely manner. thank you.

Moises Marante was an excellent and efficient service representative. It was a pleasure dealing with him and everyone at Germaine BMW.

Adrian Penia is the best BMW service advisor is in the area. Truly a 5 star experience for anyone in SWFL

I just purchased a 2014 428i and I am thrilled with the car and very pleased with my overall experience at Germain BMW of Naples. My salesperson Rick Camp was very helpful, courteous and made the experience of buying a new car a pleasure. I would highly recommend Germain BMW of Naples and Rick Camp.

This was my first visit to Germaine BMW and I was greeted by Rhoel Gray. He was very professional and the recall work was done sooner than I thought.

I just got brand new BMW 428i hardtop convertible & I love it. I also appreciate the excellent experience I have encountered with Germain BMW of Naples.

Germain BMW of Naples is outstanding. Some other dealers in Florida seem to still be living in the past, in terms of selling methods and tactics; however, Germain was outstanding. They were honest, straight-forward and exceptionally professional. I was very pleased with both the 2013 M5 and the quick, convenient and very fair purchase process. It will be my strong preference to work with this outstanding dealer again and again. Thank you!

We have worked with Rhoel Gray for several years and he consistently delivers excellent service. We appreciate his clear and concise communication. He is a trusted service advisor.

Annual Service on my BMW was a pleasant experience thanks entirely to Christian Hoza my Service Advisor who went over and above to make sure EVERYTHING turned out perfectly. Customer relations Par Excellence!

I have purchased BMWs at various dealerships in Florida for over 20 years. I never had a better experience than my recent transaction with Germain BMW in Naples. My Client Advisor, Jeff Woody, and the General Sales Manager, Paul Cullinan, work as a team to make sure that every client leaves with the BMW of their dreams. Their customer service is unparalleled and they go above and beyond to make sure every aspect of the sale is perfect. Jeff and Paul both seem to anticipate requests and attend to details before you ve even thought of them. They re trustworthy, honest, hardworking and professional. If you re in the market for a new vehicle, I highly recommend you give Jeff Woody and Germain an opportunity to assist you. You ll get incredible service from an incredible dealership.

Buyer Beware

I made an appointment to test drive a used car after viewing it online at the True Car website. After a test drive the salesman printed out a price breakdown with a cost that was $3,250 higher than the listed price online. He stated that was the price in the computer and didn't know anything about the price I had seen online. I showed him a screen shot on my phone from the previous day's text correspondence. He then went to his sales manager who entered the office and said that the inflated price was accurate and showed comparisons across other dealerships. I asked him if he was a True Car certified dealer. When he said yes, I showed him the True Car email that certified the price that was advertised the previous day at $3, 250 lower. Reluctantly, they agreed to sell the car at the lower price stating that the transaction needed to be completed that day. It was an insult to hear them state that they were doing me a favor to honor the lower price. They ignored the True Car guarantee for online pricing for 2 weeks. I would not trust the honesty of this dealership and would certainly never purchase a car from them or recommend them to others based on the bait and switch experience I had today. Shame on them. They thought they could take advantage of a single woman, but I did my homework. Be advised!

THIS WAS THE SECOND BMW WE PURCHASED FROM MAX ZUERCHER IN THE LAST YEAR. THAT SAYS A LOT ABOUT OUR CONFIDENCE IN MAX. AND WHEN WE PURCHASE ANOTHER, IT WILL BE WITH MAX. EASY TO WORK WITH ,KNOWLEDGEABLE , AND ON TOP OF THE PROCESS.THANKS -MAX.

Jeff Woody was awesome!! I walked in unannounced. He listened to what I was looking for. He immediately knew what to recommend...went to the lot, drove it to the door for me to see. Then we looked around a bit more...afterwards, still loving the first car I saw. He let me drive it home to show my husband & the next day, it became my Birthday present. The car was delivered to me the next day in perfect condition & clean as a whistle. Delivery and paperwork went smoothly and efficiently. Love my new 430i Gran Coupe! Thanks, Jeff and the Germain staff!!

Great sales and service team. Patrick Dodard was excellent throughout the entire sales process !

Best car dealership we have ever dealt with. First class service. I would never consider buying another car from any other dealer. We have now purchased 4 BMW's with Jim McGinn and have an established service relationship will Bill Emerson. Both gentlemen make all the difference to us making us feel like they value our business.

Adrian Pena and the Germain BMW service department are exceptional. My car required its routine service, for which I neglected, but the service department contacted and scheduled an appointment for me, and quickly serviced the vehicle (9-11-20).

Past post: Excellent service! Thank you, Adrian Pena, for expediting our tire order and especially for accommodating our schedule during this hectic time.

first service of 430i which I bought December 2018. Oil change was only thing suggested. I made appointment to have it done December 12. Rhoel Gray was my service representative. Job done in less time than had been suggested. Everything done well. Car washed. Mr. Gray answered all questions that I had.

Christian Hoza, service advisor at Germain BMW, provided excellent service and took the initiative to perform the necessary service items that were upcoming but not yet due. Great service and personalized attention.