Georgian Pontiac Review

Thanks Mark Wilkey for all of your assistance and expertise, it was a pleasure working with you. You always make purchasing a vehicle an easy and enjoyable process.

My wife and I recently purchased a new 2500HD from Georgian. This is our second purchase of a 2500HD truck from them.
Robert 'Bob' Gill in sales and Sandra Hoffman in finance are a pleasure to deal with. Both are professionals with high levels of integrity.
We had details and an excellent offer from another local dealer but we were so pleased with Charlene in the Georgian truck center from out last purchase that were returned to Georgian. Charlene made us feel special and she resolved every issue that came up.
Even when the other dealer's salesman came back with a better offer (tempting) and admitted they had issues in the service department and as a result they had hired all new service staff 3 months ago, we stayed with Georgian. We lost our comfort level when he suggested "we just tear up the contract with Georgian" to deal with him.

Staff have gone above and beyond expectations! I have been purchasing and servicing my vehicles at this dealership past 18 years. Very satisfied with customer support and experience!

Had a great experience. Dave Morrison was a big help with getting me into my 2012 Sonic. I've had my car for over a month now and enjoying every minute of it. He was very informative and knew what my budget was and kept me within in it. I had steered away from dealerships over the years; it was nice to come back to Georgian and feel like I am part of the family.

If I could rate Georgian Chevrolet less than 1 star I would. Hands down the worst experience I've ever gone through from buying my vehicle all the way to the service department. It took 3 visits before a single person even came over to me to ask if I needed ANY help when looking to purchase a vehicle. After having to walked around the entire dealership trying to find 1 PERSON that was able to help me purchase the vehicle. Now for the idiots at in the service department and their mechanics. When you get there to get service not a single person even looks in your direction to you to see if you need any help as they are to immersed in their own conversation with other employees. Seeing two employees at Georgian Chevrolet is like seeing a Sasquatch. You need to interrupt or track people down to drop off your keys. If you do interrupt them they get offended that you are budding into their conversation. After dropping off the vehicle they took 8 HOURS to do a oil change and tire change... THAT IS COMPLETELY UNACCEPTABLE. There is no way in any world that this kind of service should take that long especially when having an appointment. Not only were they not accommodating when I said I need my vehicle back but when I showed up to get the vehicle not only were all the service employees not around, but the entire shop was empty and the service desk inside the dealership with PEOPLE WAITING was empty. When I asked to speak with their manager they said he was here but no one knew where he was and they hadn't seen them much that today. I would NEVER recommend Georgian Chevrolet to anyone I knew or ever met. I can honestly say that they have not only lost my business but the business of my entire family. I will never return to this dealership even if they paid me. Completely unsatisfied and furious for the experience Georgian Chevrolet put me through. The best thing that could happen to this place is to go out of business.

Excellent service! Mark was great! Love our new vehicles!

Great service from Larry. This is my go to trusted dealer. Always fair and honest

My time there was short, but sweet. Picked up a brand new GMC Terrain and brought it back to London.

Jim Nobbin is a great salesman with no pressure sales

Joe Felice is one of kind. The most kind and courteous sales rep out there. Answered all our questions and treated us like family. Thanks Joe!

Great experience. Our family has been buying cars from them for 30 years. Cole Edwards treated us great and I highly recommend him.

Worst dealership I have ever been to. Won't go back there again.

Excellent experience, bought our GMC Yukon XL through Wayne and he was a pleasure to do business with. Sandra in the finance department was also great - highly recommended.

Excellent experience and outstanding attention to any service issues. Highly recommend Georgian Chevrolet.

Can't say enough about how well this dealership treats its customers! I have bought vehicles then relied on Georgian for first rate service for many years (thanks Larry,Warren and Mark). I just bought a new truck and it was a very positive experience!

GM manger has contacted me, to resolve an issue I have been having. That's a proper business model.

This is our third vehicle from Georgian. Mark Wilkey always goes above and beyond to find us the right vehicle. His commitment to integrity and professionalism in sales makes buying a new vehicle worry free. Between Mark and Charlene Storey's (Service department) unparalleled attention to detail, it makes buying a vehicle anywhere else unthinkable. Thank you Mark and thank you Georgian. Loving the new truck!

Ryan Tuck sold us a GMC Sierra 1500 SLE. He was very attentive to details and answered all of our questions. He took the time to go through the inventory in detail without ever being 'pushy'. Ryan is very respectful and professional. I will likely go back to Ryan for our next vehicle.

This dealership is amazing!
Our car had some major issues involving the transmission and with our warrenty just expired it was very stressful. Tammy from the dealership was amazing to deal with and very understanding. GM also helped us somewhat with whatever would've been covered by the warranty. Never taking my car anywhere else but here!
Thank you to Tammy , Scott (GM) & the service people who took great care of our car! and GM !

Service not the best don't really care about their costumers.

Always been pleased with service. Laura in service outstanding. Tyler in sale will tell you everything about your truck and what upgrades are available. Wayne from parts will find you what compatible on your truck. Very happy with this dealership and will continue to do business with them! Stephen O Ceallaigh.

My experience was exceptional. The care and dedication that was shown to my wife and I by Sean Ivan s, Salesperson was incredaible. I have been dealing with Sean and Georgian for a number of years and because of the exceptional service, I would not buy a car anywhere else.

Recently had my car serviced. Things got extremely behind for time. Chris Campbell made it his mission to accommodate me and provide great customer service. He should be recognized as a true asset to the dealership!!!

Very helpful, as soon as we walked in. Richard Bone was great, made us comfortable and showed whatever cars we wanted. We picked one, and signed on the line. They take care of everything.

Great experience as always!! Bob Gill is great to work with

It was a great experience all the way!!!
I must say that we are very glad to have Paul Noble to be our sale person.
He covered all the angles, thank you Paul!!!

"I love my new truck, it is a beauty!!!"

Ridiculous customer service at this specific location.

I have spent over $3500 here since I started going to this location. Nothing they have done so far is still good, I spent $600 not even two months ago to replace coolant jug and it s already leaking, I tried calling them couple of time since last 2 days no answer and my calls go in voicemail, not the advisor helping me nor the supervisor who s number and extension are given on the bill saying CALL IF NOT SATISFIED when you call it goes to voicemail every single time. I am so done with this place I would highly recommend anyone reading this to get other better Chevrolet service because sooner or later all your money is gonna go down the drain.
I have 2014 car till 2019 it was good they replaced a part in 2019 because it was malfunctioning, new part had warranty of one year and it stopped working in 2021 so I am not cover under warranty anymore. And asked about it I was quoted $1500 for the same part again.
The only reason I am even giving 1 star is because at least one star is needed to post a comment

Alex and Georgian Sales management were helpful, informed and made the purchase process a pleasant experience. PLUS we got a great deal!

Great service and knowledgeable staff made the purchase enjoyable....Thx

Brad was just the type of salesman I enjoy dealing with. He had answers for all of my questions, no attempts to 'up-sell' me into something I wasn't looking for, and didn't make me feel like I had to doubt the numbers he was putting in front of me. I told him up front that I wasn't good with pressure sales tactics, and he definitely stayed away from that kind of garbage.
Unfortunately, the sales associate that handled the final paperwork portion didn't get the memo, and I had to spend an hour listening to her try and talk my wife and I into adding multiple items to our sale.
Still, I would recommend giving this dealership a try, as overall, Brad made us want to buy from them and got me into a Silverado that makes me smile every time I look at the driveway.

Service department are horrible
Only reason I go was free oil change.

Took over 4 hours to do oil change and tire rotation. They took advantage of my wife told her that my truck need other services that needed to be done now but did not in my opinion

Weren't interested in talking to me about a Bolt what so ever and they only want GM cars using their chargers... They don't get it, go elsewhere.

Pleasant experience purchasing a new truck. I drove 2 hours to this dealership because they had the truck I wanted on the lot. Oscar was my sales rep. Purchase was straight forward and smooth. Well worth the drive.

juts don't drive far away from this dealer they waste your time they do not preform the service you brought your vehicle in for and explain to you i no you had a appointment but we were really busy....WTF not only do they waste your time i just found out from another GMC dealer that the work Georgian did perform was done incorrectly and will cost an additional 400 buck thanks Georgian but you will never see a red cent of this guy no more JUST STAY AWAY!!!!!!!!!!!!!

Larry Moffatt was very personable and professional . He worked hard to make a deal happen for me. Completely satisfied.

I am a little conflicted with the positive and negative experiences here. 3 stars until I figure out what's going on.

I ve updated my review to 4 stars. While I find some issues with a couple of things but they do fix things quickly.

Tyler is an awesome sales rep. Him and the guy in financial completely walked me through everything. Did everything to help me and helped me save money.

Fantastic service and good people to work with when issues arise. They are more than accommodating and easy to deal with; a very pleasant surprise and flies in the face of dealership expectations.

Love my new vehicle.
Thank you!

Working with Mr. Mark Wilkey at Georgian Chevrolet Buick GMC in Barrie, Ontario has been a consummate vehicle purchasing experience. Georgian has been the most enjoyable, personalized and rewarding vehicle selection journey. This month I took delivery of my brand new 2019 Admiral Blue Corvette Stingray Z51. It's a gorgeous vehicle! When I first came to Georgian and met Mark I knew this was the dealership where I would land. Mark is a fantastic sales and leasing specialist. He is extremely supportive, patient, informative and helpful. Mark provides genuinity and excellence in customer service, while paying attention to every detail. His goal: to help me find the perfect vehicle for me, my "dream car". How well Mark really listened to my needs and preferences was uniquely special. All the support staff who were part of my Georgian experience, from Matt who oversees vehicles on the lot, the showroom receptionists, to Sandra Hoffman (Business Manager) and Ralph Murray (General Manager) also provided personalized care toward me. I plan on continuing to visit Georgian to help maintain our relationship. I recommend very highly and without reservation Georgian for your next vehicle purchasing experience. Be sure to ask for Mark Wilkey. You will not be disappointed.

Pressured us into a service we didn't need, then didn't do it properly, requiring another appointment. Did not adhere, even remotely to the timeline given. Did not tell us we'd be charged an hour labour to install a part that takes about 15 minutes to install. They were also supposed to address a warranty transmission issue but didn't have required materials.. even though we had an appointment.
Recently finished a lease and bought a new truck. We continued to be charged for the lease and are still chasing a refund for a charge that never should have happened. If you like the run around, come here!

Eddie the sales person did an excellent job and the Yukon Denali is great thus far.

The best GM dealership in Barrie. 4.5 star status great job

Great team! Service is their number 1 priority. From the time you decide to start looking at buying, until you are buying the next!

Best dealership around the sales men my family deals with are both great to deal with the friendly and don't pressure you to buy a car.. the front of the place staff there great the guys and ladys where you get minor work done are great and so are the ladys where you pay

Wayne was patient and helpful in the process of pursuing my vehicle.

Super helpful, got a great deal on financing an SUV from a ridiculously friendly salesman named Warren. Would definitely recommend going here.

Great staff, and they work to get you the best deal on what you want.

I waited for like 2.5 hrs and the problem was not solved. I still hear the noise. Very disappointed. Happened second time..!!

Ty Sage. Thanks for all your help buddy. Love my truck!

Shaun Ivens you rock!! You helped me with my choice of vehicle and you found me something with a lot of upgrades that you know I like..he he. Gary and I are very happy with doing business with you. Thanks for answering all of our questions we had and most importantly thanks again for your fantastic service in finding me my sporty SUV diesel and all the extras you do. Your the best sales man around!!

They really go out of your way to help you. Pretty great place to buy a vehicle.
Well it's Saturday June 1st 2019 I'm going to pick up my GMC pickup thank you to Alex and Richard did everything they could to gat me this vehicle and I tell you if you want to buy a car go see Alex he knows what he's talking about and will go out of his way to do anything for you a big thanks to Georgia Buick Barrie Ontario

Amazing experience dealing with Georgian. Bob Gould was very helpful and what he couldn't answer he made sure he found answers for me. I would recommend Georgian to all my friends as I already have a few of them that are looking. As well as usual Reanna Evans was super helpful. Thanks guy's

The honesty and integrity of Alex Schaffernicht was by far outstanding.Alex found me the exact truck that I was looking for,and went over and above to get the truck the way I wanted it.
Georgian Chevrolet is very lucky to have an ambitious, honest salesman like Alex on their team.Thank you Alex for all your hard work.
Glenn/Kelly Farris

one of the experiences I have ever had .great people great price

Good. They picked this up to get our car and fast service but expensive

A rip off. 4.5 hours - $438.00 to change a door handle. Door still does not work. Stay away they will take your money.

I went to Georgian Chevroletllast week on the tuesday the 30th 2019 to check out a Chevy COLORADO. Walking in one hour before close, and the receptionist asks if I need help, she calls over a sales associate and out comes Brooks Price. He's very easy going, and after letting him know what I'm looking for he shows me to the lot to see the vehicle.

Unlike a different dealership I went to in Bolton, Brooks handed me the keys and said take her for a spin! So I ride off in this brand new ZR1 and almost immediately I know that it's the right fit. It handles well, is quiet (except when you put the peddle down and juice the V6), and it has a gorgeous interior. With the black, with grey accents, and black leather seats in mine.

When I get back to the shop, Brooks is waiting, and we start talking. He's never pushy, he never asks another sales person to come help close a deal, no one ever comes to do it either. So at around 10:20pm we've finished the paperwork, and I'm walking out of their a new owner of a Colorado.

Not only that, but Brooks had them push to get the truck ready for 2pm on the Friday of the long weekend for me to pick it up! Undercoat, paint protection, floor mats, cleaning. Brooks came in on his day off just to get me acquainted with all the technology inside the truck, and there's lots. Some may not need it, but you like it once you have it.

All in all, I'd say I had a fantastic experience at Georgian Chevrolet. They have a great selection, and friendly staff. I haven't had to get a service on my week old truck yet... But I'm sure I won't have any issues.

Thanks guys,

Nik E

2019 Chevy Colorado ZR1 in black.

Picked up a beautiful little Spark a few weeks ago. My sales guy was Alex. They had exactly what I was looking for and Alex responded to my online enquiry almost immediately. The entire process was quick and painless and enjoyable. Alex answered all of my questions and addressed every concern. I absolutely love my new car and the deal I got with it and would recommend this dealership to anyone!

Georgian is a 1st rate vehicle dealership with accommodating and friendly staff. I recently purchased a new Buick Envision with help of Sales Representative G Partridge a wonderful experience., I am very pleased with my new acquisition.

Took my truck in to get fixed took him three weeks and they didn't even figure out the problem they just started throwing parts at it, didn't even fix the problem, took it to paul Sadlon instead the mechanic there informs me that they missed bolts and didn't clip-in wiring harnesses not impressed will not be taking my vehicle back here to get it fixed there's no option for 0 Stars so how'd you read it one star did order one part through them and it came in in a couple days save yourself the time and trouble and money and just take it somewhere else

Excellent Customer Service!

We were very satisfied with our customer service with Wayne Morrison and would recommend him to our friends.

I have called about getting 2 ignition recalls done 3 time. Each time I was told it would take a week to get the part in and they would call me back early the next week. I haven't heard back from you guys and I called and left messages for people to get back to me but no one has. It's been about a month this has been going on. I'm not impressed. Hoping someone will see this and get back to me so my recall can get done.

Purchased a used Toyota at Georgian in September 2017 - the car was in excellent shape, and was detailed very well prior to delivery. Dealing with my sales associate, Oscar, was a true pleasure and I would not hesitate to come back, or refer others to the dealership. Truly a hassle-free experience where no games were played or pressure was onto me.

Brad and Rheanna went above and beyond, they where truly wonderful to deal with. I have to say in my 30 years of experience in purchasing vehicles this rated the top... hats off Georgian, Great job...

Thomas Hartmann

Waited over 3 hours for a simple tire change. What's the point of having an appointment?

Great experience. Great car and good price! Very happy with my purchase.

I absolutley LOVE my brand new 2019 GMC Sierra Elevation! Jim Nobbin was outstanding and so helpful! Also thank you for everything Richard Bone!

Service department is a big disappointment. Save yourself the trouble and go to another dealership.

Jim Nobbin made buying our Volt a very enjoyable experience.
If you are looking for a GM product go see Jim.

The staff at Georgian are not friendly. I have had 2 leased cars in 5 years and never had a good time, whether I call, or go in. No one knows the answer to anything, my sales rep (Brad) has made me cry many times from raising his voice at me. I ve even been lied to from the service tech, they advised they told me something which they did not, and the manager (Bjorn) said we have differing opinions on that, it s not differing-it is the truth no one advised me that service closed and my car wouldn t be done until Monday-leaving me in the dark and without a car. And to top it off, the sales manager Wayne told me if I m having issues like this, maybe in the future GM does not want my business. I have never been made to feel the way GM staff makes me feel. Do yourselves a favour and go somewhere else!

*I have expressed my concerns about customer service to the General Manager Ralph*

So glad I chose to contact Georgian Chevrolet! Ryan was amazing. I've never bought a vehicle from a dealership before and was fairly nervous to initiate contact, but right from the opening phone call Ryan made me feel comfortable and at ease. He helped guide me through the process and responded quickly to all my questions, never making me feel like I was just another customer--and now I'm excited to say I LOVE my new truck!

My friends and family have been a customer of Brad's for many years. My latest experience taking delivery of the 2019 Colorado was excellent. Thanks

Very good service from the sales man up to the finance person. Would have gave 5 stars if I would have got a better explanation why I didn't get the military discount.

I didnt feel like they cared about what I was wanting. I didnt feel like a customer.

Corey Graves went above and beyond to ensure my new vehicle was exactly what I wanted.

Awesome experience and I do not use that term loosely. I purchased a brand new 2021 GMC Denali Sierra 3500 Dually through Alex Schafferernicht who made the purchase easy and fair without me leaving my office which is 107 kms away from the dealership. Alex is truely a exemplary professional sales rep. I have purchased many vehicles in my life time for personal use and for my business but never experienced over and beyond service like I did with Alex and the team at Georgian. Alex even went to the extent of having the truck delivered to my office at no extra charge and surprising me with weather tech mats which were not even included. That's the way to do business Alex !! Exceeding customer expectations. Thanks again to everyone at Georgian Chev.

Very disappointed that I was ridiculed by an employee at this location for having a medical condition. Very disappointed, will definitely not be revisiting this location and will rethink my future as a customer with GM.

I had a great experience, Bob Gill bent over backwards and made sure all my wishes came through, he was like Santa but I got what I wanted! Great job Bob!

Tyler and Scott were great at getting the deal done for me when we weren't sure if I was able to get the car or not. Tyler treated me very well and was very professional in the process of buying my first car. I highly recommend Georgian Chevrolet, especially Tyler who will get you into the car that you want at a great price and make the process as easy and streamlined and as possible. Thanks Tyler!