Georgetown Cupcakes Reviews

I work in Human Resources for a healthcare facility and wanted to surprise our clinical staff with cupcakes as just a small appreciation for the hard work that they have done helping with our patients during this COVID-19 pandemic. I placed an order for 2 dozen cupcakes on 10/09/20 with Georgetown Cupcakes for an expected Delivery of 10/15/20 (A Thursday). I noticed that there wasn't an option on the website to assign an AM delivery. Our staff has a shorter work day on Thursdays and leaves at 1:30pm.

So, I called the businesses dedicated shipping toll free number and asked the representative almost verbatim these words: "Will these deliver on Thursday Morning?" The representative answered, "Yes." So, I'm thinking great! I can't wait to see the surprised look on our team's faces.

The problems snowballed from there. Remember, I ordered these on 10/09. I called around the 12th to confirm the delivery. Still, got a greenlight that everything was good to go. Then I called on the 14th and emailed on the 14th (which I have a copy of) requesting a tracking number. They said I should receive it by 5pm. I never received it. I had to follow-up with an email in the morning on the DAY OF DELIVERY to get the tracking number.

The tracking from Fedex reads a 4:30pm delivery??? So, of course, I reach out to FedEx to confirm if that information is true. They say, yes. Then I contact Georgetown Cupcakes trying to understand why the delivery for a perishable item that I requested an AM delivery for would be delivered at the end of the business day? They tell me you have to pay an extra fee. I'm like, "Why didn't someone tell me that when I requested the AM delivery???" The only thing I was told was that everything was fine and when I specifically asked that the cupcakes would deliver in the morning, The representative told me "Yes."

Do you think I care about a nominal delivery fee after paying $100+ for 2 dozen cupcakes??? Think about that. That was the worst answer I've heard. Mind you, you can't choose that option on the website. Our facility has a sizeable budget for these purchases. I would have gladly paid whatever fee necessary to be sure the cupcakes arrived in a timely manner for our staff. However, I was NOT told there would be a fee at the time I asked if they would deliver in the morning.

Completely unacceptable. I requested a cancellation. They told me "No." Worst customer service ever. And our clinical staff deserved a nice treat and won't be receiving one. I will never order from this company again and be sure to tell our partners of our experience and to avoid this place at all costs.

There's always a long line in the store. It moves fast but sometimes not realky nice on cold weather. The cupcake was popular because of the TV show DC cupcake. I tried their signature red velvet once, it was good, and their vanilla birthday - too sweet. It will be a treat for special ocassion, but not really for daily consumption.

Yep, bougie cupcakes. Delicious, lives up to the hype.

The best cupcakes ever, even better than Magnolia Bakery ones. Worth the 15' line outside the shop.

Extremely displeased! Placed an order on 3/8 for delivery on 3/16 (TODAY), between 10am-1pm. It is now 2:30pm, the cupcakes have NOT been delivered, and no one will answer the phone at either the Georgetown or Bethesda locations.

If you can time it right and show up before the massive line, then Georgetown Cupcakes is certainly worth it! They have a secret cupcake of the day that they give to the first 100 customers that order it and it is always yummy. PS. If you put in a to-go order you can skip the line before the store opens.

I have to say the cupcakes look good. The place is just too small to support the amount of people that visit. It took 10min for me to get my cafe latte and it wasnt worth it.

Placed my order of 34 cupcakes for a specific date because it was a graduation party. When the cupcakes were deliver not only they brought 1 box (12 cupcakes) but the box had a smashed cup cake. I call and all they say was that they will deliver the other box the next day, this was very upsetting because the graduation party was not the next day. This is the last time I order. THOSE OF YOU WHO ARE IN THE PRINCE WILLIAM AREA CONFECTIONS CUPCAKE ARE SO MUCH BETTER AND THE SERVICE IS GREAT! The only reason I order here was the delivery option

The recipes of the grandmother
Inspired by the recipes of the grandmother, two creative sisters of the Cupcake Cam Live series and DC Cupcakes in TLC, founded in Georgetown Cupcakes, this pastry shop exclusively dedicated to the sale of artistically decorated mini cakes on its top in infinite forms; Upon entering the first thing that catches your eye is the huge showcase with the variety of Cupcakes, behind all this is the kitchen, where it shows how these mini cakes are prepared, their staff decorates them one by one, it is really a job intense; That is why the price of each cupcake is at $ 3.50 plus taxes.
The packaging is a very pretty pink box, there is also the alternative to enjoy them in the same place, but the space is quite small but with a view of the Main St, very nice

I am so disappointed with my order today. We arrived for our 3pm pick-up and had to wait for over 50 minutes for our order which was ordered and paid for online. The thing of it is, Georgetown Cupcake tells you when your order will be ready. My boyfriend went in to pickup the cup cakes and was repeatedly skipped over as several customers came and went. Then finally after waiting and waiting, he was that told they were out of one of our selections. The cupcakes are delicious so I tried to overlook the pick-up experience and look forward to enjoying these tasty treats. When we arrived home I realized that the box of cupcakes were inserted upside down and all of my cupcakes were and one giant mound. We immediately reached out to the store but had to leave a voicemail. I hope I manager returns my call.

Chocolate Ganache is the best cupcake I have ever had.

Always stop here before leaving the DC area. Today (5/30 @ 1pm) the line was non-existent, which made the experience even better.

Every morning, from 10 am onwards, while stocks last, the "secret cupcake" is given to the "taste of the day". The restaurant is small but very pretty and is located in a beautiful area of Washington, D.C .; in addition to cupcakes you can also order drinks (coffee, cappuccino, tea, etc).
The cost of a single cupcake is around $ 3.50.

Not the best cupcake in the city, but their line ride is pretty fun!

Lovely cupcakes without overwhelming amount of sugar. You can finally tastes the flavor suggested by the name. I heard there's a second store in Bethesda with shorter line.

Amazing cupcakes! There is a line but they move quickly so don't be put off. Well worth it!

Cupcakes are good, but overpriced and the line is usually too long.

Well, the only thing I didn't like about visiting Georgetown Cupcakes was waiting out in the heat because they have only one person at the register. The cupcakes were delicious, especially the caramel salted chocolate. TIP ;) If you're traveling take these with you, you'll enjoy your in-flight experience and TSA officers will be nice to you.

If you live in the DMV area or you're a tourist visiting then visiting this place is a must. The long line and the high price are worthed.

Visiting from MD, I was super excited to go to Georgetown Cupcake for the first time. I wasn't disappointed! Cupcakes were moist and the flavors were delicious! Cashier was very friendly and helpful, which was appreciated! And I love the pink boxes!

Love it, strawberry cheesecake cup cake tasted very good.

Honestly the cake was dry... this is not the first time. Baked and wired are better... what s going on Gtown

Great cups cake a little pricey but I am from Texas.

Delicious. I was excited to see a gf option that was super tasty. Loved it!

Yummy cupcakes, but quite expensive and there's always a long line. No seating either, so be prepared to grab your cupcakes and go!

Came here three times in one day
Ten people waiting outside the store in my fist visit, thought that I can come back later, but found around twenty that when I returned. I gave up and left in the third visit when the line was over thirty outside the store!

Returned half year later in hot summer while not much people waiting in the line and had a try finally. A bit too sweet for me~

Great options for cupcakes. Beautiful and delicious cupcakes. Would recommend to family and friends

The best cupcakes I ve ever had! Please open a location near me!

Yes...
they are good.
Yum.
Me.

I need to come back to try when it's not so crowded.

Exquisite cupcakes no matter the flavor!
Try a different route and experience a unique flavor (hint try the monthly/seasonal flavors).

Great cupcakes! Be sure to bring patience we are in cue for 45 mins just to try 6 cupcakes :)

The line really isn t too bad depending on when you go. The cupcakes are awesome and location is even better.

Iv been coming here all the time but this place has lost my interest. They are available for Uber eats but just not for pickup. I can t place an order online and just pick it up like every Uber eats person does. I didn t see a difference in that. I understand their policy is Uber eats can pick it up and deliver but a normal person can t place a order and pick it up. There s a table at the door where the Uber eats people are picking up their orders, just like that, we should be allowed to pick up the order as well.

Line was out the door however we waited less than 5 minutes to get to the counter to order. Great customer service. Cupcakes were delicious and worth standing in line in 30 degree weather.

Delicious and wide choice! It is compulsory to make us a detour and assagerne different types

The best cupcake I had I'd wait more 30min in line just to have one more and I'm not a fan of sweetness recommended to everybody that comes to Washington DC

Great gourmet cupcakes! Fantastic taste and variety. A real treat for any cake lover.

It's a cupcake people. A cake in a cup. They are good but not as good as waiting in line to pay WAY too much for sugar and flour would make you think they were. Go to a local bakery. Stop supporting inflated pricing of baked good for no other reason than they were on tv.

It's worth stopping by to see what the fuss is about. In my opinon, the cupcakes are good but not out of this world. You can find the same quality at other cupcake bakeries. It was, however, a trip highlight for others in my group. The wait did get a bit tedious but the staff behind the counter were very quick, and the tables inside were clean despite the high rate of customer turnover.

Stopped on way back home from VA for my Neice, biggest mistake was getting only 1 to go (for myself) - best cupcake ever. Only drawback is finding vacant parking nearby. Will be back!

This place is entirely overrated. The cupcakes are dry and nothing special. If you want that TV magic try Sprinkles or if you want actually good cupcakes try Baked & Wired.

I went to 2014, but I still have a very sweet memory

Some of the best cupcakes around. There's a reason the wait is 15-20 min sometimes. Be sure to order ahead, they often run out popular flavors.

I had an absolutely horrible experience ordering from Georgetown. It would take a novel to list all of the issues I encountered. After an uphill battle of getting my order placed, I asked for photos (as my orders were being sent out as gifts) and they did not send me anything.
The ONLY positive thing I can say about my experience, is that they had a very fast turn around time. Unfortunately, I have no idea if they sent what I asked for.

My husband and I have stopped here several times, and have taken visitors as well. Sometimes there's a long line and sometimes not, depending on the day. But every time the employees have been courteous and helpful. Part of the reason for the lines outside, is that there isn't much space inside for people to stand, but it's all part of the fun of it, and the line goes quickly. Every cupcake we've eaten here has been fantastic, and we've tried other places. I wonder if the times people haven't liked them if it's because the sisters aren't actually at this location all the time like in the early days, and aren't doing the baking? My favorite so far is the cherry blossom, which is a monthly special, but also love the salted caramel, Boston Creme and coconut. No complaints, the cupcake always taste wonderful and looks perfect. You can't please everyone, but I do think they try!

The lava fudge cupcake was definitely worth the 45 minute wait in line!!! I normally don't like cupcakes, so that's saying somethin!! The only reason why I am not going this place 5 stars is because the employees weren't too friendly. Granted, they work hard to serve endless lines of people...but they still could be more appreciative and kind to these loyal guests.

Friends loved it, but wish the cupcakes were bigger

Went on Monday morning with no wait. Great delicious cupcakes.

Oh my goodness. Had some of these for my military retirement. An old boss and family sent them to me in El Paso, TX. These are AMAZING.

As a cupcake fanatic I was so psyched to finally try Georgetown Cupcake, but sadly the product and experience did not live up to the hype. I ordered the gluten free chocolate cupcake, which was extremely dry (expect for the lava center). Contrary to what you may think, there are some killer gluten free cupcakes out there! On a scale from 1 to 10, I'd give it a 4. They also put my cupcake in a tiny paper bag, so by the time I reached my destination the icing had rolled off the top of the cake. But the biggest disappointment was the overall experience. I trekked by foot to Georgetown, and was very disappointed that the restrooms were filthy. There was someone painstakingly putting beautiful flowers on each table - I wish they had taken a fraction of that time to clean & stock the restroom. I would have overlooked the restroom issue if the cupcake had been stellar. I wanted to love this place so bad, but next time I will take my money and business to Sprinkles.

Have not been there but i have seen the show and i know the cupcakes are awesome

Not for Asian I feel like I am literally eating sugar.

Love GW cupcakes. Parking is horrible and staff was helpful. During covid they only offer pickup service only

Really good variety of pastries and the service is really good

Not sure what is the fuzz about this place, it is a cupcake!

Verycrowded, tiny space, over $4 for a tiny cupcake & the line stretched outside.

Very small space to sit and have little variety, but they are delicious!

The trick is to order them ahead of time online, then go right in to pick them up. This will keep you from having to wait in that ridiculously long line!

Yes, you will get ripped off on what you pay for a cupcake, but you can say you've been here.

Worth the hype and limited variety! Everyone should try it at least once. But I was not blown away by their cup cakes like it does @Christies Clinton NJ.

I found nothing special, normal muffins, but they cost three times ....

This place is always crowded but the cupcakes are delicious.

I honestly have no idea what the hype is all about. Very overpriced and mediocre cupcakes.

Delicious cupcakes but a bit of a line. Moved relatively quick and thy had a big selection once I reached the register.

Cupcakes were good but not as good as the hype....Freeds bakery in Las Vegas is the best so far

Always busy here. So I must visit after reservation my cupcake from app.