Genialloyd Reviews

I had some difficulty for various reasons, getting this policy, although your staff was extremely kind
When the deadline expires, I will confirm your trust
with regard
Mario Parlanti

competitive prices on the renewal of the RCA of my car. I don't know the assistance since I never needed it, a big brand like Lloyd gives me hope.

the estimate is a bit expensive considering that it is the same as last year and as a family we have also insured another car. The RCA has increased without incident. I was unable to contact you via email and I was unable to enter the dedicated area

Bravissimo and available the operator, unacceptable waiting times at the Call Center, over two hours to be able to communicate .....

poor service like never before ... hours on the phone waiting for an answer ... very slow site .. operators who send the wrong doc ... absolutely to change

Fantastic insurance, I have been with Genialloyd for many years, both with cars and motorcycles, never had problems. the site very simple and intuitive and clear, when you call the always extremely knowledgeable and friendly support staff and never a long wait. Insurance prices in my opinion one of the best on the market; if you then have more polizes with them there are considerable discounts. Finally, with a trivial amount, car insurance covered me even though I hadn't done the revision (the car was abroad and I couldn't do it on the spot) Stupendi.
Really very satisfied

Excellent site, well done, easy to use and easy to understand. Super competitive prices. In the past I was able to use only roadside assistance with satisfaction and without any hitch.

Fast and precise renewal. I have had this insurance policy for many years now and I am fine with it

easy service for renewal but unjustified and significant increase in the cost of the policy

Good and courteous responsiveness of the Customer Service Call Center.

the vs procedure is in a simple surreal way.
I wonder but the IDD did not introduce a consistency questionnaire? I do not remember having completed it ....

for now, excellent online services and truly advantageous costs

no problem, the renewal of the policy is very simple and they send everything to your e-mail address in an instant

Poor customer service but good quality / price ratio of services offered.

Customer for almost twenty years I had never experienced the difficulties of communication and receipt of documents as on this occasion. What happened to the genialloyd?

I do not assign the fifth star because I have received incorrect information from your operator regarding my policy which would have allowed me to save an expense, otherwise excellent availability during an accident that I had.

Exceptional site, exceptional company, exceptional prices

Renewal Easy easy policy at a competitive price ... Confirmed also for the 2018/19 ... 2019/2020 fast and very simple vehicle change management. More and more satisfied!

fast, efficient and courteous if you contact them for clarification, simple and safe payment methods.
great service at a great price

Just read the information booklet to understand that it is a quality policy

To take out the policy, it was really complicated. Unfortunately, the telephone waits are really too long and contrary to what your employee told me, after I uploaded the copy of the current insurance on the portal, I did not receive any communication via sms / mail of the acquisition of the document. I realized that it was therefore affordable because I returned to my personal area. If it may be of interest originally I would have liked to take out the policy with Genyalclick but here although I uploaded the required documents on the portal and also sent by mail I was unable to finalize ... too bad ... for me ... it cost 615 instead of 773 that I paid with Genialloyd

I was asked for a certificate of residence (16 euro stamp) for no reason as I have never changed it, and prevented the payment of the policy until authorized ... I hope that such things will not be repeated since I am a customer from many years

excellent company, valid technical assistance during the contract.

Excellent customer service and excellent web portal, congratulations !!

New genialloyd customer ... first rca policy started on 9th February ... I purchased a second car since February 13th I try to insure it .. today is the third day that the car is blocked without insurance .. paid for all on February 14th ... sent the documentation at least 20 times ... I can't finish the practice ... I have already given you the money and I still haven't got the receipt

I wanted to compliment the person who followed us for their friendliness and for following us step by step. thank you

quality and speed with Genialloyd. In a few minutes I took out a policy and very convenient

I have been with them for many years, I was buffered once, after 4 days an appointment with the expert who examined the damage, I had to decide whether to have the body repairer paid directly or whether to receive the check at home, I lost a week of time to decide and when I called mine they replied that the check had already been sent home. 5 years ago a lady reported a claim caused by me in her opinion, the traffic police intervened and did not find the fault, she contacted the insurance saying that I had to report the accident. I explained the fact and said not to pay because there was no accident and that the traffic police had not found what had happened. Morale did not pay and my insurance remained unchanged. For me they are excellent both in communications and for insurance replacements from one car to another

It will be the heat ... but today operators were VERY rude and dismissive, as if him do not give a shit nothing of customer needs

Renewal done in seconds (less than 30) finally a web service that works well!

I purchased the RCA car for my car quickly and easily; Receptionists are very knowledgeable and helpful!

Great experience! Loyal customer for the motor insurance policy for almost ten years :-)

Customer service does not exist ... both for the fact that it is impossible to find a contact way and when I found it the first answer to my question was evasive, I reformulated it and they did not answer. For them there is only the god of money .... customer plus customer less they don't care.

excellent insurance, the renewal for years and I have never had problems in the management of an accident where they were very skilled, competent and fast

Good service, well structured, quick answers. In general it is a service created to satisfy online users with a good quality / price ratio.

Good morning, I hope I have done everything well, so it is very convenient to make payments, thanks and best regards, Benetti Renato.

Great service, very practical, simple and very fast. The best!.

all right, but some steps in signing the budget should be reviewed as the best price

Finally it was successful, but not a few problems due to the apathy of some operators who almost never really wanted to try to solve an objective problem that prevented the receipt of multi-sent documents.
Demonstration of the fact that when you really want to do something beyond the protocol, you can.
Thanks Claudia

Secured for years, serious, fast and precise, to be recommended

Fast, convenient, professional service.
Perhaps taking out a policy, whatever the reason (new, replacement, etc) is a bit complicated in certain passages due to a vaguely convoluted and unclear mechanism, such as the change of quote number at every slight data modification ( even in cases of little or no relevance to the final amount), with consequent difficulty in understanding whether what has been done before is still valid or not (see sending documents that are automatically requested at each issue of the estimate). The call center is efficient, it is a pity that 5 to 10 minutes of listening to various advertisements are needed to talk to an operator: even no, right?
A pity that the smartphone app is practically useless and you still need to access a PC to carry out any operation.

I have been insuring my car with them for years and consider it a valid company, I find it very convenient to be able to manage everything online but I am very disappointed that unlike their competitors they have not thought about a reduction in the premium given that for months due to covid the cars remained stationary under the house, greatly limiting the possibility of accidents

easy renewal, immediate release of the policy. excellent service

disastrous !!!!! do you think that a few years ago I had put 5 stars. Now they are really expired .. try to call the call center ... or to change a policy ... I have suspended a policy without my asking !!!!!

Very good call center guys. Fast and efficient. The advice !!

always better. the only one. Thank you. Perfect as always.

Every year it increases a little but it is always the lowest on the net. TOP

Bad in everything. I was a genialloyd customer years ago and then I changed company because it took me days to get on the line to get telephone assistance. Now I wanted to insure my new vehicle and I have been calling customer service for 4 days and sending the required documents and they don't let me know anything. I send back the requested documents they tell me to wait and they don't let me know anything.
The service offered is truly horrendous.

Professional, simple and cheap I don't think I have to add anything else.

Renewal quote excellent both as prices and as assistance for clarifications. fast and competitive.

All right. Simple, fast, comfortable and very competitive

I am already a Genialloyd customer and everything is always simple and clear, the steps are guided and without surprises.
Very good prices.
Recommended

On the WEB page of the reactivation of the automobile insurance policy I have NOT found the new expiry date indicated. In any case, highlight it well. Greetings.

Easy, fast and with a discount compared to the year before

Very good rate, speed and clarity, what more could you want?

I have been serving this company for many years. Always convenient !!!

Very affordable prices and extreme ease of use. For me for now the number one

With the policy expiring, not happy with the renewal proposal, I proceeded to analyze various estimates. Genialloyd made me an excellent proposal, all things being equal. I also spoke to an operator about a password problem: they answered me immediately and they solved the problem.
For now I have to say that I am very happy and I purchased the policy.

They took 1 month to send me the insurance receipt paid by me with a credit card. I had to leave the car stationary for a month and received a relief of 21 euros as a compensation proposal. Relief that was not counted to me and now on renewal I discover that from six-monthly they have passed me to annual without asking for changes. Low prices, even lower quality of service.

Good service, friendly staff, although superficial in some cases. In the sense that on several occasions I was asked for data and provided clarifications not pertinem to my budget.