Genialloyd Reviews

satisfied for the quote, for the clarifications and kindness of the telephone operator and for the online renewal methods. Not very satisfied with the online data exchange methods.

I asked the service center several times the possibility of raising the ceiling for damages to the driver, provided in the options but not selectable in the quote screen related to my offer, but I have not received a reply.

As always ... fast reliable but above all serious punctual!

good morning
I was disappointed after you sent me a covid discount cupon
of 30 not applicable nuppure with your online service.

For several years I have preferred to be a good customer

Quick and easy the renewal of the policy, if I knew that to publish it I had to do many things I would have thought twice.

Great site, great insurance. Competent and fast staff in solving every problem or question.

Very bad use experience. One option is removed and the others increase in price to recalculation, in the face of transparency. A year my name is wrong, the following year the CAP, this year the address. Long live the efficiency !!!

The customer support via telephone is pricelessly unusable, I managed to complete the payment with an enormous effort of will and telephone waiting hours for repeated attempts over several days .. it is not acceptable! I also point out that the first time I contacted a consultant that lasted 20-30 minutes to be able to modify a quote, the line fell and no one bothered to call me back or to make the quote finally available in the personal area available for payment. Another hour of attempts necessary to be able to make the payment !!! An obstacle course for customers that is really not acceptable

For payment there is no difficulty as always. I have some reservations for the replies to requests sent through the appropriate form that can be filled out on the site. In the last one, received a few minutes ago, I was dismissed very hurriedly with: "we have responded to your previous e-mail dated 31/03/2020." It is legitimate to believe that if I had submitted a new request, it meant that the response received had not been considered exhaustive by me.

incompetence, zero professionalism, call 10 times and you have 10 different answers to the same question !!!!! And still after the tenth time I don't know when I can pay my policy.

I renewed the expiring policy, paying by credit card, all very fast and well described in detail. I am very satisfied. Excellent value for money.

Always the best. The most competitive. The claims service is also fast and perfect. thank you

Very effective service, fast and simple renewal, detailed information. Greater attention to historical customers with specific promotions would be useful (instead of proposing discounts on new policies to be subscribed).
Also for this year I renewed, I would have liked a discount after years of loyalty

Insurance renewal very easy, I recommend it to everyone.

Quick in answering by phone and precise in the request for modification

Insurance cost increased despite zero claims. I can't call myself happy, but other than that the site is clear and well done

Italian call center operator very available and able to immediately resolve a particular request regarding a quote.

the data modification activity is quite long, in the sense that, after clicking on Modify, I have to scroll the new page to the bottom to click again on Modify quote (and there is no reason); moreover, every time the response from the web is slow with every click.

Best Policy and best price.
I have been a Genialloyd customer for years now.

it seems to me a good service even if the confirmation of the receipt has not yet arrived

You also lower your price a bit IF you write them with the form from the site (login with credentials) to complain

Efficient insurance method, easy to manage renewal, assured convenience.

For several years now I have them as insurance and I am very well, always attentive to customer needs. Highly recommended

bad site !! rivedetelo. makes the desire to stipulate anything ... indecent!

low propensity to identify solutions to customer problems

Very economical estimate; having a documentation problem to update I had to resort to telephone support. Waiting time for switchboard in the morning of about 45 minutes; documents left pending without apparent justification. Overall, a positive experience.

zero accidents and various policies, WHAT DOES IT COST MORE THAN A YEAR BEFORE ??? YOU MUST CHANGE EVERY TIME TO STOP USING TAKE THE SINGLE EURO ... BECAUSE IT IS COUNT ON QS ... SO MUCH IS A FEW SMALLS FOR US USERS BUT MILLIONS FOR THEM ...

This time you have disappointed me! Days and days to check the documents, without giving any explanation

Abnormal figure for replacement address, 36 euros out of 182 of Policy, next time I change insurance.

Easy, fast and above all super safe. Paypal 10 and praise

Convenient, this year the most convenient for the guarantees required. I find it absurd to have to pay the policy as if I were a resident in the previous municipality just because the municipality and the motorization take years to update the booklet.

service by itself is enough economic but online procedure is really slow and unefficient!!!

I suspended the policy and had to pay over 20 to reactivate it ... I'm really disappointed!

Customer for years, with satisfaction even in the event of a claim

Absolutely the No. 1 in simple insurance to buy the insurance policy

Convenient to buy / renew with Genialloyd. I just point out that if I hadn't phoned customer service after creating the online quote, the discount would not have been applied to those who have multiple policies. I think it could be automatically calculated by the site.

The best company I know.
Quick, serious, reliable
All family policies (2 houses, 2 cars, 1 motorbike) are issued by Genialloyd.

Convenient signing and renewal. Recently involved in an accident and the management was extremely easy and efficient.

A cumbersome and unintuitive site, car / motorcycle insurance prices can vary greatly from year to year

Very kind and responsive to understand my urgency. At expiration I will also bring the car in genialloyd

It was hard but in the end we did it. Thanks to all the courteous and kind Assistants who put up with me in this real marathon against time and the documents that never end. Thanks to all of you from Genialloyd. Dr. Renzo Perinelli

Back in Genialloyd after 2 years of absence thanks to their most competitive budget compared to the major competitors combined with their already known professionalism and reliability.

buying the Genialloyd policy online is quick and easy! I have been a customer for years and the service offered is excellent

like many I changed a few times but in the end I came back, I think to stay there

Excellent service! More and more convenient renewal proposals. Quality offered very good! +++

Always efficient quick practice even in claims settlement and convenient. More cannot be asked. THANK YOU!

Facilitates 'access, call center staff ready and efficient to incorporate my needs'. competitive price. Excellent experience !!

I have always been happy for years, all deserve the 5 stars

Excellent insurance company, very professional and kind quick answers

Bad organization, You have increased the still valid estimate

But is there an operator to answer the phone? I have been calling for several phones for days and no one answers.

5 stars to the kindness and preparation of the call center staff. I choose to give 4 stars to my shopping experience due to some hitches related to the "complexity" of the filling in forms and to the type of requests that can be misleading

Taking out the policy was easy and the price was super competitive. I cannot judge their assistance because I have not used it, and I hope to continue not to!

Too bad that waiting times when calling are excessively long. To suspend the policy for a certain period of time I had to wait about half an hour!