New genialloyd customer ... first rca policy start...

New genialloyd customer ... first rca policy started on 9th February ... I purchased a second car since February 13th I try to insure it .. today is the third day that the car is blocked without insurance .. paid for all on February 14th ... sent the documentation at least 20 times ... I can't finish the practice ... I have already given you the money and I still haven't got the receipt