From the e-mail notice of the policy renewal, the ...

From the e-mail notice of the policy renewal, the web page is not reached to make the payment. Directly from the Site even worse, by entering the personal area the system only provides for the management of the policy and the vision of the coupon, and absurd does not in any way report the possibility of being able to pay Online. Called a first operated, incompetent, who says he is there only to make the payment by phone (so I should give my details to someone I don't know and he is incompetent) I asked for information to know how to pay online, and what did operator do? cowardly he put it down. I call for the umpteenth time after the previous ones, and I meet an operator, a little better human and organized. that gives me some explanation. First and foremost, I'm an IT and I've been doing this job for 20 years, I do everything online and the first time I meet a site where there is a difficulty in understanding how to pay a receipt about 30min thrown away. Let alone if you HAD a problem!
Therefore I consider the SITE poor both as a web interface and as a guide or assistance to the user, the FAQs are embarrassing as well as absolutely useless. Operators, even if this is subjective and it is not correct to generalize, many do not have the passion and nature of this work and therefore they carry it out in an approximate, superficial and mediocre way and this is to the detriment of the company.