Jessica gave me a quote and trade in value via e-mail very quickly and in PDF format. She followed up and I purchased the Highlander LE plus. Up front and personal no games. It was worth the drive to have such a great buying experience.
Scheduled an appointment for an dmv inspection, Toyota care and a recall on the milliwave unit. Somehow missed that the inspection was not on the work order. I left vehicle and when vehicle was ready and when told about the service work completed asked why inspection not done. Realized my error in not seeing it was not on the work order. Nick Pasquale could have said we are all filled up with appointments and have to make another, but he said we'll bring it back in and get the inspection done. Wow, great service from your service department and service advisor.
Absolutely love my Rav 4, so happy with this car, and the sales staff was awesome in helping me make this choice, I have leased 3 Toyota's through Gault and have purchased a used Chev Aveo for my college bound granddaughter, I highly recommend Gault when considering a lease or purchase, ask for Trevor!!
I've purchased two trucks from Aleks and he was a real pleasure to work with both times. I'm looking forward to working with him on my next vehicle purchase.
Gault Toyota is as straightforward as it gets. No games, and they do their best to be respectful of your time. The service department is one of the finest in the area - clean, modern, and very efficient.
Great friendly staff who made sure I was happy. Excellent value. A+
Good service. Especially happy with Scott in the service department. Stand up guy and was of great help!
sales department is good, but that depends on who you work with. I recommend speaking with David Patterson, he's honest and down to earth. Service department is mostly good but again, it depends on who you work with. Those who have worked there awhile are the best to deal with. Most of their management staff is good and will be glad to speak with you if there are problems.
UPDATE : Have been a loyal customer for more than 25 years. Made a wait service appointment for my Toyota truck (oil change and inspection). Went to the service center and they said we have your appointment but it is a drop off, not a wait. You can leave it or reschedule . I explained I had made a wait appointment and didn t have the time to leave it with them. They said they just switched to a new computer system and things were a little screwed up . So I made another wait appointment for the following week. I stood there and watched them input the appointment into the system. The service manager called me that night and apologized for the problem and said they would track my next appointment so this didn t happen again. I returned the following week for the new appointment and they said who are you and why are you here . Yes, once again they had no appointment in their system and again explained that they had a new system and it was causing some problems (you think ??). They did take the truck and almost two and a half hours later had the oil change and inspection complete (should have taken about an hour). They also washed the truck when I explicitly told them not to wash the truck and because of it, sheared off a rubber bumper guard installed in the hitch mount. There is something very wrong with the Gault service center and their personnel. It s a shame because the center use to be a reliable place to have your vehicle serviced.
Update : almost a year later (7/2019), their service department and the 'new' software is still a mess. I scheduled an appointment (2 weeks out) for my Tundra on Monday at 10am. Late Saturday night I received an email reminder of my appointment for Monday at 12:05 ?? Called on Monday and they confirmed Monday at 12:05, what ?? After a long conversation they did fit me in at 10 am but wow.... The same screwed up scheduling issues not resolved after a year ?? Same thing happened to my wife when she scheduled her appointment but she was finally forced to reschedule on another day.... sad, they have some nice folks but just cannot seem to get their professional act together ....
Very good buying experience. They gave me a phenomenal deal on a new Tacoma.
I've now made my second Toyota purchase, both times through sales representative Trevor Huckle, and I am very happy with both experiences. Trevor responded to me promptly when I shared my purchase plans, he is honest and straight forward and gave me information, not pressure. He listened to my financing plans and suggested another possibility, which will save me hundreds of dollars. The Gault facility is clean, bright and comfortable and everyone I came in contact with was pleasant and helpful.
My experience at this dealership was wonderful got my brand new car the same day. Very informative and helpful. Highly recommended.
Great place to purchase a Toyota nice friendly staff that will work with you to get the best deal possible. Thank you to our great salesman Trevor. We shopped around other Toyota dealership but ended up at gault because they had the best deal. We will definitely purchase our next vehicle here highly recommended if you are in the market for a Toyota.
Took in for noises after only having a certified pre own for 1 and a half months. The stuff they make up is insane. They spent more time making stuff then it would take to fix the problem.
Then while pulling out the noises it was making were terrible.
I love Toyota but this dealership needs to put customers first.
Kudos to Gaults for being the best...best in sales and service. Special thanks to my rep Debbie Federowicz who always helps me make a great buy.
I am impressed by the responsive and friendly, no pressure approach of doing business. Eric, the general sales manager, worked hard to earn our business and Jenna was a top notch sales person. Chris is a respectful, patient, and thorough financial guy - it was a pleasure doing business with Gault!
I had a very positive experience at Gault Toyota. Of course, I have been dealing with Gault for quite a few years now. The sales person who sold me a car before is always very helpful, friendly, and she is extremely knowledgable where the Toyota vehicles are concerned. Her name is Debbie F. I just love her!! And everyone else at the dealership that I dealt with was very helpful and friendly. I might add, their Service Dept. is A number one in my book.
Merry Christmas and Happy New Year!!q
Its just another dealership with average customer service and I always end up paying a lot more than I set out to. Twice they forgot to give me the report of the multi point inspection they were supposed to have performed.
Boy where do I start. I bought a brand new 2017 Toyota Tundra from Gault at the end of 2017. I explained to the sales man (Scott Kelley) that I was looking to replace my 2009 Ford F-150, and was looking to buy a truck that would haul a 25-30 foot Camper, so I needed something with a tow package and the ability to haul said camper. I decided to go with the 4.6 instead of the 5.7 due to the 5,000 dollar price difference and his insurance that the 4.6 would still haul said camper. His exact words were "you arn't going to set any speed records but it will do the job." I ordered it in blue, so they had to find it at another dealer. When the truck arrived there was another issue with the price of what had been told and what the actual price was. After settling that issue, he agreed to throw in a bed liner because I was not thrilled that all the other trucks had one (Toyota bed liner) except this one. Well, the deal was made and papers were signed. A week later he called and said that my bed liner was in and to bring the truck up. I did, and after waiting two hours to have it installed I left. I quickly realized that he had installed a crappy 115.00 dollar (Rugged) bed liner instead of the Toyota stamped bed liner that comes with all other Toyota trucks. When I called him up to complain about this his answer was that the "Toyota bed liners suck and people complained that they warp so these are what we replace them with". Did you really just tell me a Toyota product sucks? Strange for a guy selling their products. Well after arguing about it for awhile, it was clear he was going to do nothing about it and I gave up. Well now spring comes along and I go to buy a new camper and the dealer tells me there is no way this truck would tow it. He tells me it has no tow package and has a reciever hitch that is connected to the bumper, and wouldn't even except a Reese reciever hitch even if I wanted to change it. When asked if their was anything I could do, the dealer said "well I can sell you a pop up camper, because thats about the only thing this truck would safely haul." Needless to say, I was pretty pissed. Now I am stuck trying to sell a truck that is completely useless for what I am trying to use it for! I would of been better off sticking with my F-150 with 240,000 miles on it. Scott Kelley is a complete lier that will tell you ANYTHING he thinks you want to hear, just to sell you a vehicle, and Gault Toyota managers appear to be no better. Do yourself a favor and stay far away from this place!!! The only reason I gave this one star is because its impossible to give it zero stars!
Bought a brand new '18 Toyota Camry XSE.
Between expressing interest in the car, setting up a date to look at it, and picking it up, the process was very simply and fast. Received good trade-in value on my previous non-Toyota car. I was able to set up purchase plans that work for me. Everything clicked. I love the car!
I have always received excellent service. They seem to really care about making customers happy
Staff took extra and timely response to our request for info on a new 2019 Sienna van.
We bought it that day.
William slater did a hell of a job getting me and my wife into a new tundra. Thanks billy and have a great holiday.
I highly recommend going to Gault Toyota to purchase your next car. My salesman, Trevor, was very patient with me letting me test drive several different automobiles on a couple of different dates. I felt that Trevor new what I wanted and helped me to get it with the best deal. I love my new Rav 4! This is the fourth time I ve purchased from Gault and all 4 have been positive experiences.
Dave Petersen is best salesman, always has a time and answer to your questions, Gaut dilership is lacky to have guy like him.
I purchased a certified pre-owned 2015 Toyota Tacoma in September from Gault Toyota and I had a terrible experience. After giving my phone number to their web portal service, I received a phone call and text message from the sales manager, Margaret, the next day. She quoted me for the truck at $27,999. I visited the dealership a day or two later to look at the truck and meet with someone. It was then that I met with Stephen, my salesperson for the truck. He came to me with a price of 28,999, a thousand more than what I was quoted from Margaret. I had the text message from Margaret, which I showed to Stephen, and he took a picture of it with his phone, went back and talked to his manager, and came back and apologized and honored the price Margaret gave me. After haggling with him, he said that he couldn't do anything lower than $27999, which was the original price that I was quoted. He said, "We already are giving you $1000 off the price." Which was a complete lie, since that was what the sales manager quoted me on initially. I'm starting to think this is a tactic they use on a lot of people, so that they can say that they already dropped the price. I was able to get them to come up $500 on my trade-in, but that was all they would do. After agreeing to buy the truck, they said it would be ready and detailed within a day or two. After 5 days and me having to call them every day for an update, the truck was finally ready. No one from the dealership thought to call me during this time to update me. Instead I had to take the time to do it myself. The customer service was terrible across the board. But this brings me to my favorite part. When I came in to do the paperwork and pick up the truck, it had a large dent in the front bumper that I didn't notice when I first looked at it. I told Stephen that I want them to fix it before I spent $27999 on a vehicle from them. He told me no and threatened me saying that if I didn't take it as is, someone else would buy the truck within a day. Literally, the only reason I bought this truck from them is because it was the exact one I wanted: Toyota Tacoma, double-cab, 4x4, and low mileage. If I was purchasing this car because of customer service, I would have left in the first 5 minutes. Stephen did a terrible job, as well as the used car manager, who's name is Eric I believe. Any service this truck may need in the future, I'll be taking it to the other Toyota dealership in town.
That being said, if you've taken the time to read this insanely long review, I congratulate you, and I would highly recommend you buy your Toyota from the other dealership we have in the Binghamton area.
Good service,
100% satisfaction
I had not purchased a new to me car in years and was quite nervous. However Deb made everything go so smoothly I was thrilled. I ended up with a beautiful 2017 Toyota Tacoma and every step of the way was made easy for me to follow and I couldn t be more pleased with the process and my new truck.
Gault Toyota Endicott,New York.Debbie Federowicz has sold us several cars.This is our fifth car and we are very happy with it.Debbie is an excellent sales person!!
Extremely friendly staff, went out of their way to help my friend find a car that would work for him. Let us test drive all sorts of cars with no limit, and we had a great time. Very nice prices for the most part too.
Brought in my car to have the battery checked which ultimately needing replacing. Told there would be no charge to test it but there IS a charge to install it. Install a battery! Enough said.
Steps to install battery:
*remove old battery
*drop in new battery
*attach battery cables
*tighten 2 10mm bolts
*count cash ($49.95 ouch)
Grant left me with a tip for a poor idle on my Matrix. Much appreciated. Airbag recall was taken care of way before I thought it would be done. Nice facility at Gaults.
Car due for annual inspection &as usual, no complaints, no room for improvements.
We loved our experience at Gault! Debbie was fantastic and truly made the process of selecting our 2018 Highlander a pleasure. We will definitely continue doing business with them for years to come!
Scott at gault was amazing. He helped us three years ago and came through again when we decided to upgrade. He is honest and is prompt with his communication. Would highly recommend! Great parts service too!
We have been buying cars at Gault since 1991. Karen George is awesome!
All employees are so kind and can answer any questions you may have.
I purchased a RAV4 on November 16th
I do love my car and Dave Patterson was most helpful with any and all of my questions.
I did have a difficult time with getting my registration. It took 55 days to get it and that was not a good thing as my temporary registration expired on December 31st. -10 days prior to that. I emailed Dave and he made me aware the DMV had mailed it out on December 18th, however it was mailed to Gault. I did contact Dave with my concern and he did locate it and yet it took an additional 5 days.My experience with Dave has been a positive one but am disappointed in how long it took to get something that I feel should have been dealt with much sooner.
Worked with Dave Patterson to buy a new RAV4 Hybrid. Dave was easy to work with even during this pandemic. All questions were answered - if Dave didn't know he found someone who did. The final paperwork, etc. went very quickly and smoothly; everything was organized.
Just finished purchasing my third vehicle from Gault. Trevor is my go-to salesman here - no-pressure, and no-hassle every time. Service dept. is great here too. I gladly drive an hour and a half to bring my vehicles here for their maintenance. Unnecessary or made-up service items will never be pushed on you here. I wish the Syracuse area Toyota dealers were even half as good as Gault.
Parts department is terrific always has what I need in stock.
Friendly and responsive.
I bought a more or less new Toyota truck at Gault. My first service experience there for a warranty issue was painful. Mostly convincing the service department to accept my vehicle. I did not expect to be treated like royalty. Just HELPED. Long story short, most big name dealers have moved past the old "sleaze and gouge" reputation that dealers had in the past. Through training, seminars, etc. Based on my experience, Gault most certainly has not. If anyone doubts this, buy a car there and/or take something to get serviced. Ugh...I can not in good conscience spend another cent there.
Had the 10k mile service done at Gault Toyota on our 2020 Tundra. The service experience was okay. But I was asked if I would like the truck washed after.. I said yes unfortunately. The truck is covered in water spots that had to be removed with vinegar. They are all over the truck. We will not be returning for service!
Purchased a car good experience, nice personal attention, new beautiful facilities
This review is about a recent purchase experience at Gault Toyota. Looking for a new vehicle I shopped three Toyota dealerships. Two didn't care to give a quote, saying "We are full sticker on that model," while Gault was willing to make an offer. Dave Patterson was nothing but courteous and attentive, and always in contact without being cloying. I got a fair deal and treated with respect, while the other dealerships let me walk away from a potential sale. Very happy, and this marks our fifth Toyota from this dealership. I think cumulatively we have over a million miles on them. They just keep on going...
Working with Trevor on buying my third Avalon was stress free! He has been always ready to help me either via phone or as a walk-in. I highly recommend him !
The maintenance teams are courteous and respectful of my waiting time.
I totally trust their knowledge.
Super friendly and helpful we purchased 2 cars from them.
I have always been taken well care of at Gault Toyota and have never met or felt pushed into work and or repairs during my visits
A scam website to get your information and horrible customer service. No phone calls back, no emails back(even by a so called manager). HORRIBLE EXPERIENCE. Beware. Oh and I bought a vehicle from there 4 years ago and it was good then.
My husband now has the coolest Toyota Tundra around! Great dealership, excellent service!
They took very good care of me with my recent purchase.
Katelyn was a great sales person !! So easy going she knew everything about my car answered every question helped me with my financing. Super adorable !! i love my new vehicle Apollo ! Thank you Katelyn !!
It was a horrible experience. I found a 2011 Certified 4Runner and flew from Arkansas to New York. Their 160 point checklist was a joke.
The car I came in to buy wasn't ready (cross bars and mud flaps ordered that I confirmed were installed on Friday, weren't on) and took 1 hour.
The first test drive we got 1/2 block on the "certified" 2011. It had clunking noise which became a 3 hour brake repair.
During this 3 hour repair I found a $3500 body repair on the "non-wrecked" and "clean" car-fax report. The repair had been done at the dealership which is inexcusable.
The next test drive (I was sent out alone, which is ludicrous after everything that's occurred) and within 2 blocks, I heard a humming come from the rear. The mechanic went out with me and heard it also. After over 2 more hours, determined it needs a new rear end. No parts to complete repair within a reasonable distance.
Ultimately I was forced into a 2015 which wasn't what I had budgeted for. Their take will be that they made a concession in the price to 30,000 and while I respect that, I didn't want a new vehicle for multiple reasons and spent 8000 more than the 2011 I budgeted for.
I was told the running boards, which were a must have from the first call, couldn't get done because the accessory installer had already left.
I even listed it on the paper for what was still due. No follow up from the dealership. I called 2 weeks later, was referred to GM. I called last week to follow up, spoke with Shawn and he promised a call that afternoon. It took 6 days and a call to Toyota corporate to get a call back.
One of the comments made was that the tech who checked it out wasn't there any longer. I really don't care. If he did shoddy work, then recheck everything he touched.
There was no reason for the dealership to not know about the wreck.
I was in the showroom from 9:30a until almost 8p.
Lack of follow up by GM and salesman to ensure parts had been installed properly.
I specifically asked if he had had this vehicle out and everything worked properly.
It was a horrible experience to someone who came in as a loyal Toyota owner.
Moral: Buy somewhere else (but run, don't walk).
This was my first time shopping for a new car in 15 years. I've never been a fan of car dealers but I must say that the staff at Gault Toyota treated me very well and made the experience as painless as it could be. Going in I was uncertain if I should buy a certified used Toyota or buy/lease new. The lease deals were so attractive and their willingness to negotiate an even better deal sold me on the lease. I test drove a few different models and within a week I drove away in a 2015 Camry. They weren't pushy about options and were willing to show me all the amounts making up the final price of the lease. Great experience overall. Would recommend them.
They also have a top-notch service department which I have visited a few times over the years for service on my older cars including a 2000 Camry which I purchased used from Gault in 2003 and have been driving ever since! To be honest the only factor preventing me from using their service department more often is price. Like most car dealer service departments their rates are high. I will however appreciate that quality service over the next few years since my new Camry is under warranty and 2 years of regular maintenance was included in my lease. That's a great bonus!
In summary I'm very satisfied overall with Gault Toyota and would recommend them to anyone looking for new Toyota or quality used car.
they are not fixed my car. Three time back store aways say bad gas still in car... Change two stuff, two thousand dollars more, tell it s ok if I want drive to anywhere.but when I go to New York city my car dead in nj..... I ask someone work in ny Toyota,he tell me it s about the transmission problem.. one month three time back so sad, not good English but just want that people know
This was the.best buying experience thanks to the staff who went out of their way to make it so. Scott Kelley handled my the sale with assistance from Mike Tulsey and others . They took care of all the paper work as well as my loan with Visions credit Union. Cooperation, cooperation. Thank you everyone. I will return.
Awesome customer service and I will go back again. Alex knew exactly what I needed for a long commute to work and was very straight forward. Alex even delivered the car to my house when I could not make the one hour drive to the dealership. I would recommend seeing Alex if you want a great experience he goes above and beyond your expectations
My experience at Gault Toyota was great! I was not intending to purchase a vehicle but they were very amenable to answering all my questions about the variety of vehicles at the dealership. They delivered the car directly to my home, a 2016 Toyota Corolla. The trade-in experience was friction-less with no problems. The sales process was great from the credit check all the way to the financing and they were easy to deal with. My wife was not as happy with my previous vehicle, but she LOVES the feel of a Gault Toyota deal! She goes with me everywhere in my new car and we couldn't be happier! Thanks!
Jesan Sorrells
We purchased a Rav4 in August and are more than pleased with our experience at Gault Toyota! I had bought a new car from Gault years ago while working for IBM and remembered that experience as a good one as well! Debbie, our sales representative was exceptionally polite and patient
during the sale. Thank you Gault Toyota and Debbie for the positive experience!
I had a great experience during the process of buying my Tacoma TDR pro . Temuri and the gang are great to work with and very helpful .
Debbie Federowicz and the rest of the staff at Gault Toyota have always gone the extra mile when working with me. This Is the second Tacoma that I have purchased with Debbie s assistance.
Friendly, helpful and a ride at the end of the day to pick up your car when it is finished. Thank you Gault Toyota team
Good service. Any review I have given Gault Toyota has always been 5 stars. Don't know where you came up with this rating....
Scott Kelley and the crew over at Gault Toyota are fabulous. I recently purchased a 2021 4Runner and it was, hands down, the best vehicle purchase experience I've had. I got a great offer for my trade, and they asked a fair price for my new 4Runner. The paperwork was a breeze and they took care of filing it all with the bank and DMV. Big thanks to the finance manager Mr. Hill for helping me fit an extended warranty in my budget.
We recently were treated to over 3 feet of snow, and I know 4Runners have a reputation for superior performance in inclimate weather or off road conditions, but I thought this snowstorm was going to be too much even for a 4Runner. I was wrong. My wife drives a Jeep Grand Cherokee - instantly stuck. I threw the 4wd on and cut through like a hot knife through butter with snow 3 feet high.
This storm broke our area's record for most snow, so literally nothing has ever happened in my area that my 4Runner can't handle.
Our salesman William was wonderful need a few things fixed before we make a purchase very pleased
Bought my first new car from here! Had a wonderful experience with them, will defiantly go back and recommend! Thank you Debbie!
Always a warm and welcoming staff. We are leasing a vehicle with Gault Toyota and when I go to get it serviced I am always met with a welcoming crew. The guys walk you through the entire process and have never made me feel rushed. There is a waiting area for small children, as a stay at home who always has a kid in tow, I really appreciate this.
Had a nice experience looking for a Toyota certifies used car.
Best car dealership around! Jess and Scott were wonderful and everyone is so friendly every time we go. They are not the typical pushy car salesman that follow you around trying to make a sale for money in their pocket, because they are not commission based. They are really reliable and make it easy to handle if there is ever an issue. Connie and Bob are fantastic people willing to work with their customers to make it easier for them in whatever situation. Over all one of the best places around.
This is my 3rd lease with Gault Toyota. I am extremely happy with the deal and personnel at Gault, and look forward to a great relationship.
Mostly good staff there. One of the best (John) is no longer there but I would like to think they are trying. Seems they are not as thorough in reading the details of online me appointments and it makes visiting a sour start. I would like to see staff pay more attention to others around when they are also having "communication issues". Fur the most part, Gault seems to somewhat care about the cars they sell and wanting to be rated well on customer service, but every now and then they drop the ball.
We recently contracted our second lease at Gault Toyota. Trevor provided excellent guidance and service in both cases. The vehicles and service throughout the lease are outstanding. I highly recommend taking your automotive business to Gault Toyota.
Seamless transition from my old Rav to the new Rav! There are so many new features that were explained in detail by the staff. Great buyer experience for us.
Just got a great Toyota Certified Camry from Debbie Federowicz at Gault. Everyone there is so helpful and I was treated with respect from start to finish. I will continue to do business with Debbie when the time comes for a trade in. I recommend them, buy locally!
Efficient service; very friendly and knowledgeable service advisors; super clean facility
We are from Waterloo, Ontario, Canada and were visiting our family in Vestal NY where I decided to get my Toyota Camry's both sun visors replaced at a very short notice.
5 stars for the Gault Toyota team which came together to make my experience great.
Dave at the Parts department ordered them for me. Timothy & Vicky in Service department squeezed me in for 9 am today morning (on the day I was driving back to Canada). Grant our Service Advisor gave us very prompt service knowing we are going to be driving 6 hours back and Joey our shuttle driver made sure that we received VIP courteous treatment. Overall we are very satisfied with our experience.
Have leased three vehicles from Gault Toyota. Each experience with the sales and service departments has been excellent. Everyone I have had contact with has been courteous and professional. Deb Federowicz was recommended to me by a dear friend and she has been the best guide throughout the leasing experience. Thanks Deb and Thank you Gault Toyota.
Debbie and the team at Gault have done another great job for our family as we leased again. Regularly keeping us up to date with newest offers. Thanks Debbie!
I have always been taken care of by Debbie Federowicz. She has treated me with a lot of care and always about helping me get what I want. Thank you so much.
James Iacovelli was fantastic! I highly recommend seeing him if you are in need of a car at Gault!
Very helpful with fixing my bed cover on my truck even when it was under warranty and they dont get paid to fix that kinda stuff. Will be going back for anything else I need. Thank you again danny.
I purchased a 2011 Black Jetta about a year and a half ago. Within the first two weeks the vehicle began stalling quite frequently. I called Gault, they got me right in and swapped out the faulty battery as per their warranty agreement. My visit at the time was handled professionally and I was very pleased. Do note that I visited other companies that claimed the battery must have been faulty PRIOR to the sale or it wouldn't have went wrong so quickly. They made it right. So 3 stars! This last visit was a massive waste of my time and was completely rushed and disrespectful. I have no extensive knowledge about vehicles so as the car began stalling out this last month again, I took it to another service where they were honest upfront and said they weren't familiar with Volkswagen. I figured maybe Gault could help since they sold it to me. So I scheduled a visit for the Jetta, which was roughly 9 days from that point. My service meeting was yesterday and was a complete sham. The man who approached my friend and I said hello, followed by "You purchased this vehicle over a year and a half ago, so we no longer have any warranty obligations" Okay.. well first off, Hello to you as well, and secondly I'm well aware of when the warranty of my vehicle is up, but thanks. I brought it in for help to find out what is wrong. I assumed it was an electrical issue, so I put that down on the "Extra comments" section of the online scheduler. They had this information the entire time. Only after being there for 5 minutes (and hearing about how my "warranty is up" at least 7 more times and how it's not their obligation) did the man finally tell me that they in fact DO NOT KNOW HOW TO FIX THE JETTA. I was told to take it to Volkswagen dealer. Okay, I appreciate you wasting almost a week and a half of my time and making me feel like a complete idiot, when all it would have taken was someone reading the information on the scheduler, and giving me a call. A simple "Hey, we don't know how to fix THE CAR WE SOLD YOU, you'd be better off going to Volkswagen". Took it to Precision Auto, and they found the issue immediately. No wonder the battery was worthless when I bought the car, the man said they don't have the equipment to test for Volkswagen electrical issues. Now I feel like they sold me a vehicle they knew nothing about. Rock solid. Most of the employees are amazing people, but overall that's a huge oversight in your business and unfortunately I won't be returning for my next vehicle.
gaulttoyota.com