sales department is good, but that depends on who ...

sales department is good, but that depends on who you work with. I recommend speaking with David Patterson, he's honest and down to earth. Service department is mostly good but again, it depends on who you work with. Those who have worked there awhile are the best to deal with. Most of their management staff is good and will be glad to speak with you if there are problems.

UPDATE : Have been a loyal customer for more than 25 years. Made a wait service appointment for my Toyota truck (oil change and inspection). Went to the service center and they said we have your appointment but it is a drop off, not a wait. You can leave it or reschedule . I explained I had made a wait appointment and didn t have the time to leave it with them. They said they just switched to a new computer system and things were a little screwed up . So I made another wait appointment for the following week. I stood there and watched them input the appointment into the system. The service manager called me that night and apologized for the problem and said they would track my next appointment so this didn t happen again. I returned the following week for the new appointment and they said who are you and why are you here . Yes, once again they had no appointment in their system and again explained that they had a new system and it was causing some problems (you think ??). They did take the truck and almost two and a half hours later had the oil change and inspection complete (should have taken about an hour). They also washed the truck when I explicitly told them not to wash the truck and because of it, sheared off a rubber bumper guard installed in the hitch mount. There is something very wrong with the Gault service center and their personnel. It s a shame because the center use to be a reliable place to have your vehicle serviced.

Update : almost a year later (7/2019), their service department and the 'new' software is still a mess. I scheduled an appointment (2 weeks out) for my Tundra on Monday at 10am. Late Saturday night I received an email reminder of my appointment for Monday at 12:05 ?? Called on Monday and they confirmed Monday at 12:05, what ?? After a long conversation they did fit me in at 10 am but wow.... The same screwed up scheduling issues not resolved after a year ?? Same thing happened to my wife when she scheduled her appointment but she was finally forced to reschedule on another day.... sad, they have some nice folks but just cannot seem to get their professional act together ....