It was a horrible experience. I found a 2011 Cert...

It was a horrible experience. I found a 2011 Certified 4Runner and flew from Arkansas to New York. Their 160 point checklist was a joke.
The car I came in to buy wasn't ready (cross bars and mud flaps ordered that I confirmed were installed on Friday, weren't on) and took 1 hour.
The first test drive we got 1/2 block on the "certified" 2011. It had clunking noise which became a 3 hour brake repair.
During this 3 hour repair I found a $3500 body repair on the "non-wrecked" and "clean" car-fax report. The repair had been done at the dealership which is inexcusable.
The next test drive (I was sent out alone, which is ludicrous after everything that's occurred) and within 2 blocks, I heard a humming come from the rear. The mechanic went out with me and heard it also. After over 2 more hours, determined it needs a new rear end. No parts to complete repair within a reasonable distance.
Ultimately I was forced into a 2015 which wasn't what I had budgeted for. Their take will be that they made a concession in the price to 30,000 and while I respect that, I didn't want a new vehicle for multiple reasons and spent 8000 more than the 2011 I budgeted for.
I was told the running boards, which were a must have from the first call, couldn't get done because the accessory installer had already left.
I even listed it on the paper for what was still due. No follow up from the dealership. I called 2 weeks later, was referred to GM. I called last week to follow up, spoke with Shawn and he promised a call that afternoon. It took 6 days and a call to Toyota corporate to get a call back.

One of the comments made was that the tech who checked it out wasn't there any longer. I really don't care. If he did shoddy work, then recheck everything he touched.
There was no reason for the dealership to not know about the wreck.
I was in the showroom from 9:30a until almost 8p.
Lack of follow up by GM and salesman to ensure parts had been installed properly.
I specifically asked if he had had this vehicle out and everything worked properly.
It was a horrible experience to someone who came in as a loyal Toyota owner.

Moral: Buy somewhere else (but run, don't walk).