Gary Lang Auto Group Review

Josh was my sales guy and searched through the stock until he found something I was very interested in. Easy to see why this young man is getting awards. Very accommodating and pleasant. Doesn't feel like I am being sold. I am in a sales organization and know how that can feel. Good job Josh!!!!

Levi was the best sales agent I have had the pleasure of doing business. I have been in customer service for 18 years and have extremely high standards, Levi, Andrew and Josh exceeded all of my expectations. Thank you for the great service and I would highly recommend Gary Lang to all of my family and friends.

Had the most enjoyable car buying experience today. Our salesman Bart was exceptionally patient and informative throughout the purchasing process. Definitely ranks as our best car buying experience ever.

Thank you Gary Lang and Kevin Wright for the pleasant experience of purchasing a used car. No high pressure selling. I will go back to Gary Lang for my next car even if it s a little farther out for me!

Good dealership but I did not get the best deal here.

Kyle and Jake were great in helping us navigate all the questions we had about buying our 2018 Chevy Volt. Kudos to them both for excellence in service! In addition, every person we came in contact from start to finish was nothing but exemplary in how they welcomed us, assisted and treated us!

Bill was great. He answered all of our questions and when we chose the Traverse, he took the time to show me all the cool features and how to program everything. He didn't rush us off and he was thorough. Overall the car buying process was quick and painless. Also the business manager had us laughing the whole time. Very great, friendly guys to work with. We will definitely be back to Gary Lang for our future vehicles.

I have been car searching since last November. (Almost an year now) I have done nothing but run into every stereotypical car salesperson you could imagine.

The manner in which bussiness is conducted is very perfessional. Email received for scheduled appointment to direct me to their very nice Sales Manager, with time and directions. I also recieved a text reminder. I felt as if I was doing bussiness with a very organized team.

The day of my appointment Rielly called me to confirm I was coming in. I told him I may be a tad late but was on my way gave him the time I thought I would be there. Upon arriving there was a gentleman standing outside. I figured typical saleman hanging outside. No it was Reilly waiting outside to greet me when I arrived.

Reilly was beyond friendly and down to earth, we reviewed the car test drove and went inside to review price. The gentleman that did the pricing provided me a quote on payments which didn't add up to me. So he came over and explained it out, I asked for a different break down and one that showed all fees etc. He had it in his hands ready. He was super friendly never once talked down to me and was down to earth about the costs and fees on each.
In the end they all found out I had dogs and before you knew it the sales manager was over giving me three dog toys and a pamphlet to their dog park (this is before I even bought the car)

The finance gentleman was also super friendly we walked through options and he was real and down to earth. Explaining what I may and may not need and in the end when I passed, he did not argue and was fine with it.

The entire team was beyond friendly and I would strongly suggest to anyone looking for a car to look up Reilly and his team. I never felt like I was talked down to or demoralized or being taken advantage of because I was a Women shopping on my own for a car.

I wanted to right a complete review so others would realize ever step of my process at the dealership was a positive process. Its hard to make a purchase and you want to know you are doing the best with you money and time and being respected.

I went here expecting to purchase a used vehicle and left extremely disappointed, my so called sales professional was acting very disrespectful and immature. He did not listen to any of my requests as to what I was trying to look for and by the end of the visit he had me looking at a vehicle that was completely opposite than the one I had been trying to explain to him since the beginning. After I had explained to him that this vehicle was not what I was looking for at all he proceeded to guilt me into buying the vehicle. After I had explained to him yet again why I did not like this vehicle he then went over to another coworker and started to loudly complain about me and my family wasting his time. At this point I was ready to get up and walk out as I was very angry by this point. Finally as I was leaving I shook his hand and thank him for his time and apologized for wasting it as he shrugged me off to go complain to another coworker. Furthermore I do not plan on going back to this facility at any point in time for the foreseeable future.

I ve purchased many cars in my time, from Bentley s/ Maserati s to a few Porsche s. Not often do I take a loan out for my vehicles. But since it was for my daughter, I wanted to build her some credit. None the less KEVIN CURTIS went ABOVE AND BEYOND to make this the BEST EXPERIENCE IVE ENDURED PURCHASING A CAR. Thanks again to the Gary Lang group for giving this young man the opportunity to do we what he does best. Congrats to him and I I know he will SUCCEED - BAR NONE!

I purchased my Subaru here and have always brought it here for service as long as Aaron Grassel is still there. He is very knowledgeable and honest. Keep up the good work!

New Car Purchase- June 7, 2014

I came across this dealership through a initial car search for auto lots in Chicago. I knew that I wanted to purchase a 2014 Kia Cadenza. I initially received an approval within minutes. From there I began to have correspondence with the receptionist who informed me of my salesman.. Nelson . Nelson sent emails and phone calls back and forth for a few days and then had me speak with Ed. I decided to go for it and drive to Illinois on Sat. From the moment I drove on the lot, I was greeted smiles by salesmen and women with respect. There facility was very inviting, upscale technology, well maintained and provided free beverages.

I am very much thankful for the customer service that they all provided whether I was their customer or not. I was there for more hours that I intended but some of it was due to me looking at other cars. But once I decided on the Kia, things began to run rather quickly. They also served us lunch while we waited for the paperwork and detailing to take place. Ed the finance dept. helped to work out a deal I was comfortable with and Ozzie helped to finalize all paperwork and offer background information on the warranty.

I want to Thank them for such a great experience with purchasing a new car. I got the car I wanted, with a decent price and I just love it!! I will most definitely purchase from them again.

Thanks again to the Team at Gary Lang Auto

Ricardo is a very professional salesman very good listener and also delivers great customer service we will be back again

The experience of leasing a brand new car was pleasant and relatively quick. The only improvement I would seek, as a buyer, is a price breakdown of the options that came with the car. Otherwise, I would go back and would recommend others stop by to check out the incentory.

We purchased our car from Gary Land as a quality certified used car. I am very satified with the service and condition of the car. I went in yesterday for my first service visit and was greeted promptly by a service agent. My car went in for service almost immediately as I was waiting. A pleasant waiting room with free coffee/tea/water bottles. The service rep visited me me several times in the waiting room with updates and finally an offer for a free car wash. I was very impressed with the friendliness of the entire staff.

Great experience! No pressure.
Thankful for our new vehicle!

Met with Bill at Gary Lang. He was great to deal with and helped my wife and I buy a 2019 traverse. If you go to Gary Lang be sure to ask for bill.

Lorenzo was so helpful and extremely easy to work with. He made our whole experience smooth and completely care free.... he even went out of his way to pick up Happy Meals for our kids since we were waiting a long time. Would definitely recommend Gary Lang to anyone looking to purchase a car- they truly do care about their customers.

Bart was a great salesman who worked very hard to get us a good deal

Steve was very knowledgeable and made the Sale move forward Quickly

I had an excellent experience with the Subaru Dealership at Gary Lang Auto. The salesman, David Barndt, was very straitghforward in answering all my questions and concerns. He seemed to be the perfect representative of Subaru, which is an honest yet fun driving vehicle. I didn't feel pressured into purchasing the extended warrantees, and protective applications, as I anticipated. As a result I purchased the economy extended warrantee, and will go with some of the protective applications. The whole purchasing experience took less time than I anticipated. David was very thorough in going through all of the external and internal features. I left feeling confident that if I had any questions at all regarding the vehicle, I should feel free to call him, and if he was not available someone else would help me. So that makes me feel good. Overall the purchasing experience was very pleasant, and I know that the dealership will be there for me if I have any questions. I just love my new Subaru Forester!

Went in for an oil change without an appointment. It was a little slow. I didn't think it was necessary to change a couple settings on the car. Changed he MPG reading to the a trip meter and changed my head lights off of auto to where I had to turn on the lights manually.

Kevin was very helpful. Found exactly what I needed. Made it quick and easy. Thanks Again! I will be back.

Called ahead to look at a used car and had to wait 45 minutes in the lobby for them to pull it up. I'm pretty sure they were trying to get the check engine codes from showing up for the test drive. They still showed up halfway through the drive. Was told the leaking head gasket is good for another 6 years. I must look pretty dumb I guess

#WontHeDoIt..... I have seen the reviews on Garylang the service bites dust. You take your car in to have it serviced only to have to turn around to have them redo what should have been done in the first place. You would never think that an ASE certified technician will forget to put air in your ties let alone to put the lug nut back on your car. Did they really want us to have a fatal accident for someone s careless actions at the dealership? Let s go back in time before this last service where a ASE certified technician Forgot to put the cap back on the car to one of the fluids in the car you want to talk about a huge mess it was not alone to have to go back to fix it. As far as our car and truck buying needs they suck and insulted us so we took our business to Kenosha Wisconsin and was very pleased with our truck buying experience so if it s from Garylang Dealership yes you will have paid too much no joke Hey Garylang by the way I honestly think you need to change your advertising on the paid radio about if it s not from Garylang you probably paid to much . Garylang we still see the truck you thought that no one else can get for us and make a deal to sell. But God had other plans for us and a very sweet deal from Lynch Kenosha so when you want an upgrade in sells and service just drive over to Lynch Kenosha and they will most definitely make you feel welcome at home and always smiling faces wanting to do business with you! Thank you Jessica and Dana at Lunch Kenosha for earning our business...

Ricardo was such a pleasure to work with. He helped my sister, my 82 year old grandfather, and myself get cars all at the same time. He was patient and very helpful answering our wide range of questions. Couldn t have asked for a better car buying experience!

Johnathon Speaker was awesome for us! Came from out of town and had us out of there pretty quickly.

No accurate coordination. Meetings set up, yet those I were to meet either had left or had no clue they were meeting me, including the receptionist. And of all dealerships I have been to, this is the first one that I have actually walked up to the door, through sales, and wasn't even greeted by anyone except one salesman in the back occupied with a customer. And a receptionist in the back seems as counterintuitive as setting up a meeting and not having the sales staff (reception, a salesman, and the sales manager) be aware of why I was there and/or show up after a coordinator scheduled. I will be taking my business elsewhere. This was my experience on TWO visits.

When Charlotte and I are among like-minded folks, we typically say to one another: "These are my people"...well..."These are my People!" We enjoyed meeting and working with Jeff Vicari, along with Mike and Nathan and staff. We discovered a wonderful group of patriotic, hard-working Americans, and we loved the flag emblem they gave us for the rear window. Yes, and the car is nice, too!

As always, great service with chris and fixed it right first time !

Working with Bill Ciszon, Andrew Weitzner and Nick Ludford was a pleasure. They were honest and upfront and made me feel at ease. Bill went the extra mile to make sure I left satisfied with the deal, going as far as making sure the vehicle gets some small scratches addressed by a body shop after delivery. Very happy customer!

Good stuff. Jeff Vicari was great. No messing around, no BS. Straight to the point and let's get this done.

IT IS SAD WHEN YOU SPEND $ 77.000 ON A CORVETTE AND BRING IT IN FOR AN OIL CHANGE AND THEY DON'T EVEN OFFER TO WASH IT FOR YOU!!!!!!!!!!!!!!!!

Elijah was professional and very helpful. Would recommend him to anyone. Thanks again

Levi was a great help! Made the purchase enjoyable!

Best guys in the world. Jesse, Jerry, Andrew and Ryan

Ricardo Espinosa gave me the best customer service and was the greatest help here!! I definitely recommend anyone that s looking to purchase a car, go with him. Thanks again, Ricky! See you on the Chevy side!

We had a great experience here unlike another dealership that we bought a previous car from. They were great, gave us a great deal on our trade in and a great deal on our "new" used car. They took care of any issues with the new car and were very courteous and not your typical car salesman schtick. Carlos was great to work with through the sales process and Nicole was great getting us through all of the paperwork and out the door! We will be coming back to Gary Lang for sure!

Third car I ve bought from Gary Lang and each time it gets easier. Ricardo was great and got us what we were asking for right away!

Excellent sales person, finance person and Andy Weitzner is the reason I keep coming back for the third purchase!

The most professional car salesman (David S) I have ever encountered. If you are looking for a pleasant and courteous car buying experience please make Gary Lang your first stop. I promise you will not be disappointed.

My advisor always remembers me. He gives the extra mile. I feel confident with him, and for the care of my vehicles.

Every time I need services done on my vehicle I trust Chris Marulli as my go to Service Advisor. He always greets every customer including myself with a welcoming smile and inviting personality. He has always gone out of his way to create a wonderful customer oriented relationship with people. Thank you Chris!!

Amazing thank you for helping me! I have had a rough year and this was a great close to 2018!

Had a wonderful experience purchasing a car at Gary! Ricardo did a wonderful job and made sure we were in and out in a timely manner and got us a great deal! Highly recommended!!

I buy a car here rly good service people very friendly the explain everything and l wanna mentioned the young guy help me to get the best deal rly profesional very friendly if you wanna buy l car talk to CARLOS is probably help you to get the best deal

Good experience as all the folks had one thing on their mind and that was to satisfy the customer!

Went the the dealer loooking at a 2020 traverse. I went there since they are authorized costco dealer. When asked for the costco pricing, Levi did not know a whole lot. Seems like he was reading instructions as to what to do. I told him from the very first minute i would like to get costco pricing and I have the authorization #. I asked for their offer sheet and he said he cannot give to me, because its for their viewing only, which is not true. I understand that the dealers loose on the coscto program, thats why they do not want to give the pricing, but if this was so bad for them then they should not advertise costco pricing. I will be calling costco to resolve the issue... I do not recommend this dealer to costco members....

Great service that we received from Elijah at Gary Lang. I really appreciated the great customer service and friendly service that was provided. He answered all our questions very well. Thank you for your great service.

I enquirer about a possible recall on my 2018 track but never received an answer

They made mine and my husband's car buying experience very easy. We were well informed and the customer service was excellent.

Thanks for working with me to get me in the vehicle of my dreams!!!

The price on the website is not what they will actually sell the car for. It s just a bait and switch. If you are going because of a price on the site dont!

I would recommend gary lang to anybody. I just got a car there and i was very satisfied with the service Byron Giles had all the answers to my questions and he had a great altitude. I had a truly exceptional buying experience.

I went to this place with my daughter to buy her very first brand new car she had a car to trade in we thought we got a fair price did all the paperwork too . Fastfard many weeks later get a call to say they made a mistake we needed to come back in and pay more money out for old car who does that so everything changed with her payments if we knew this was going to happen we would have never bought a new car from them do not buy a car at this place they will rip you off

I had a great experience buying my car. I am so thankful to work with Jon Lee who was very professional and helpful. I recommend this dealership.

Ricardo was very knowledgeable and made my experience less stressful. I would highly recommend him!

Kevin Curtis and Cody, either one, will meet all your needs! Go see them!!!!

Elijah was a great guy! Did everything he could to help me out! Definitely left happy!

Everyone was incredibly helpful and made my experience very pleasant. There wan not a moment where I felt forgotten or that there as not someone working with me. They got me into a great new car.

Always fast with maintenance and paperwork.Usually able to do work without a reservation.

My experience was super smooth. I walked in knowing what car i wanted and Zak made things work for me. Not only did I get the car i wanted he made my first car buying experience easy and stress free.

Chris is awesome as always, so today I'd like to highlight Leia (sp?) and Jeremy, the porters who drove me to and from the dealership. Leia (first woman porter I've ever seen and I hope to see more!), works on the Subaru side but was willing to pitch in on the Chevy side to drive me to work in the morning. Jeremy picked me up at lunch and there was some miscommunication as to where I should get picked up at, so he was smart enough to call ahead... twice! knowing full well this is the day-in-age in which everyone screens their cell phone calls. Great work all around!

sucks . I called 5 times at 10 a.m to be transferred to the service department and everytime nobody picked up and then I called again and then I get oh a certain person is waiting for your call..tranfered goes to his voicemail. what a joke. I'll never go there

Jesse Matos is a car sales man that cares more about selling the right car to his pontential customer than actually selling the wrong car to make a sale for a comission. Crazy to hear such a thing, huh? It's true. My family, friends and myself will continue to buy cars from him as long as he's in the business of selling cars. Thank you Jesse!!!!!!!

Ricardo is amazing! Super knowledgeable and friendly! Definitely see him!

My car bought through Gary Lang was totalled due to an accident. I was required to come in and fill out paperwork to that extent. It took them 4 messages left over 1.5 weeks for Doug from Finance to finally return my call. Then he refused to make an appt with me to do the paperwork and said I had to just come in. I came in and he told me to fill out paperwork and then wait for him. We did and waited over an hour in the waiting room for him, only to be then told we shouldn't have waited because the paperwork we filled out was all he needed. He didn't apologize and instead said he never told us to wait.

We are on car number four from Gary Lang. Tony Feucht has always been most helpful. We bought my Suburban from a salesman now retired and when we returned to trade it in I met Tony. I would not work with anyone else. He really is the best. I now have a Subaru Outback (2010) and my sons have a Subaru Forester and a Jeep Liberty. They were all purchased with Tony's help. The really best part of Gary Lang though is the service department. Adam Loresh has always made service for our automobiles the easiest & most convenient it could possibly be. The sale is such a small part of the purchase of a car. We know that service is the key to returning customers. I'll be back!

Ed Chamber, Product Specialist, is a very kind and helpful. If you are looking for a good car with a great price, stop by and ask for Ed Chamber.

It is always a pleasure to work with Gary Lang Auto Group and their staff. Bill has helped us with our past 4 vehicles and we could not be happier. They have a great selection, fantastic customer service and we spend less than 3 hrs from start to finish in our vehicle purchases. After 7 vehicles leased/purchased from them, we continue to extremely satisfied!

Dale and Chris in service are outstanding employees. They both represent the highest qualities that make you the customer feel valued. In our 12 years dealing with Gary Lang, its comforting to know that when they recommend a service, its genuinely needed, and not just a reason to generate work for the service department. I feel at home with their recommendations, and it truely has saved us money in the long run over the years.

Dave did a great job working with the numbers, and worked very hard to find the absolute best vehicle for me. I would feel confident recommending Gary Lang to friends and family.

Just wanted to reach out! I have come in multiple times in the last year for personal service on my vehicles as well as service for the Fire Department fleet. Every time, the assistance from your Service Manager Chris M. has been outstanding! He has gone above and beyond to help us get scheduled and keep our FD vehicles on the road so we can protect the fire district. I can t speak any higher about his customer appreciation, satisfaction, and future return service focus. He has gone out of his way to call me personally and verify our satisfaction. Thank you! Keep it up!

No masks what so ever. Had an appointment for a specific car. No sales people wanted to some outside with a mask on to help me. I just finished chemo and radiation, I need them to actually care about being sanitary.
Now 25 minutes of waiting outside a salesman comes out with no clue why I am there stating he heard nobody wanted to come out to help me with a mask on. I tell him the car I made an appointment to see and he says that car isn't even ready. What a joke this place is.

You have 2 employees standing 3 feet away from the door smoking with no masks on.
If I get sick from you I will be contacting an attorney.

I will buy a car from here until I can't drive anymore.

Visited Gary Lang Auto Group to try to purchase any used car I could get while in chapter 13 bankruptcy. With the help of Andrew Weitzner, I was able to get the perfect vehicle, a 2014 Chrysler minivan. This was a great surprise. Thanks for the help. Dave

Levi was the best, had a great experience buying my first car

Great customer support and provided updates on car repair.

I have dreaded the car buying ordeal for a few months. Actually postponing the experience for about 4months. I walked into Gary lang, right into Carlos, who took care of me and made sure I get the car of my dream amongst the different choices I had, with how much money I got in my pocket. Today I ride around in a car I love. Thanks Carlos

Let me just say thank you again Jordan & Cody and The whole Gary Lang team.

Jordan and Cody these guys were the best; they were very patient, resilient, understanding, persistent with there work ethic, very positive, and overall the experience was just phenomenal. I would highly recommend anyone who is buying a car to work with these two gentlemen (Jordan & Cody) and the Gary Lang group. I'm super excited I got to work with these gentlemen ( Jordan & Cody) to get my car.

(Future customers) After you read this review I'm confident in knowing you're going to go to Gary lane and make a car purchase. When you do because your so awesome say Rashad Williams sent you. XD.

Levi was awesome....got me a brand new car :) he was upset because I didn't bring him frappe . everyone needs to bring him a frappe and ask for Levi.

Brian is a great service advisor. He takes time to listen to your questions and provide answers that are easily understood. He goes above and beyond to be sure the customer is satisfied. Thank you, Brian!

I have always been treated with the utmost courtesy when bringing my vehicle here for service. Recommendations are made but I never feel.pressured. I am always treated fairly, honestly, and friendly and Chris is exceptional! It's why I continue to return to the Gary Lang service department for my Buick Enclave's needs!!!.

Excellent Customer Service. My salesperson Noah & Manager Ryan took a lot of time to explain options of buying vs. leasing, & what was most cost effective for my budget. I highly recommend Gary Lang Auto Group!