Fry's Electronics Reviews

Worst customer service. I was looking for a portable voice recorded and no one knew where it was. they just kept directing me back and forth around the place for a solid 30 mins before I got really annoyed and had to yell at someone to find a knowledgeable person. I would not recommend someone to go here unless they absolutely need something in an emergency

Keeping in mind that they've got some of their stock very depleted, due to possibly going out of business, I still gave them five stars because they're photography department is incredibly well stocked and they have a ton of selection in the camera and camcorders with excellent pricing

This is my favorite Fry's location in the bay area. It has a great layout and selection of electronics as opposed to the pyramid Fry's in San Jose. The reason it is getting 4 not 5 stars is because of the harsh sales tactics used by every worker here. That is fairly common with Fry's, but it's particularly bad here. If you go to buy something and they dont have it, they WILL try to sell you another model that you might not be as happy with. Take it with a grain of salt.

Basically Amazon pricing if you're able to find your product, and oh boy will you find the variety of products in here.

Best bet is to go online first, then hit the store. It's the largest computer section I've ever seen. Staff is friendly and helpful. Parking is plentiful and Free.

They match internet price. If you find the same item which is cheaper on newegg for instant, they will lower their price to match it.

Very helpful staff. The staff here is awesome. They helped find what i needed. They matched the internet price. Much much better experience at this store than the palo alto store. Will always pick this store over anything else.

Very very large selection of pretty much everything under the sun. This place has practically everything other than fresh groceries it seems like. Prices are fair though many of the products are not name brands. Plenty of selection on everything computer related which is great! Service can be hit or miss depending on how busy they are. They also run out of some items pretty regularly so might be worth calling ahead.

All computer and electronics stuff you may ever want.

This place is dead. Just a shell of its former self. All the shelves are empty, everything is dusty and almost everything is off brand or directly Chinese brands.

Ok selection, nice staff. Shame they have so many empty shelves these days. I always enjoyed exploring the store but it seems I ll have to do that online now. It s sad seeing so many empty shelves in every one of their stores these days. Reminders of a bygone era. I remember when I use to browse Circuit City and CompUSA for cool finds, even RadioShack and BestBuy use to carry a much better selection. I suppose it s only a matter of time for brick and mortar electronics stores.

Worst security ever. My car got broken into in front of the front gate!

Price match done here with the internet prices. Good deals always.

Everything you need , as well as alot you don't need but want anyway .

Great selection. Just don't ask anyone any questions. So your research on your own before you enter.

This a huge store and you need to ask where things are to find them. Then they are out of stock with everything you need. Better to order online and pick up...

Drifted down a lot since the heydays in the early 2000s. Today it looked like it was raised, with a lot of shelves empty. Dold out of a lot of common items. Nostalgia is wearing off.

Great variety of things to buy, I always enjoy wandering around this store

Liked the store a lot better than some of the other fry's I've been too I'm not from the area .

Great customer service and a great selection of merchandise.

I was looking for two specific video adapter cables but found items stocked in the wrong places. The two people manning that section of the store were incredibly helpful and found just what I needed in minutes.

Congrats on a successful Black Friday shopping day.

Make sure you know what you want before you go and be ready to get a price match.
The prices are higher than you can get online. A little different would be ok because they do need to keep the lights on, but a lot of times they are vastly over priced.
Next, make sure you know what you want and do not ask for advice. I have yet to hear a rep actually know what they are talking about. I couldn't help myself but to step in and help a customer because the associate was recommending a memory card that wasn't even compatible with the video camera the customer was buying. Today I was went on to buy a specific video card that I didn't want to wait on shipping for. Asus strix 1080ti. The associate tried to sell me a different one because "it was basically the same thing." Lol, msi 1080 was the card. Similar in name sure, but definitely not the same. After that when they didn't have what I wanted he wasn't very friendly, oh well.
And lastly, the selection and cleanliness is not that great. You will notice what I mean if you visit there.

They match online prices. It's always great to be able to pick something up on impulse. Better return policy than amazon

Example of online onslaught! Looking deserted! Pity....

Found what we needed - USB C to DVI cord. The store is very empty but they are still in business.

I've been going to this frys for almost a year. Friendly staff. They didn't harass you to buy anything.

Can't always get someone that knows what they are talking about to help you when needed.

They have everything you may ever need or want, including a great candy aisle while you wait for checkout.

It's a big store , smell of electronics .. staff if not that friendly specially if you are buying tv

I'm used to the Palo Alto Fry's. This one is larger, more polished, and has employees with good english and some product knowledge. I'm not sure how i feel about that.

Clean and well organized. Staff is super friendly and their cafe area has free Wi-Fi.

Great place to buy electronics. Restaurant isnt too bad either

Overall good place! But lacks behind in terms of computer components.

The store is so confusing even the employees seem lost. At least the people who work at this location were friendly.

Huge place, will most likely have what you're looking for, helpful staff as well.

Went to buy a cheapo wireless keyboard and mouse combo plus a mouse pad, marked as 25$ and 3$ respectively, rung up as 15$ and 0.45$. it works great, came with batteries, and let's you use a part of it as a base for Legos for some reason. Haha. Why they keep that place open is beyond me, but I like going. Lots of toys, a cafe and no people. Haha.

Best place for DIY items..
Less options in Computers & Accessories.

Expect to do a lot of walking when going here: It is really big! Store was very picked over when we were there. Also, staff is not very helpful

Very easy to locate place....had almost everything I was looking for

Loads of electronics. A fun place to visit even if you do not buy anything.

Always helpful and has every thing I need for anything electronic!

I have visited to buy an air conditioner. Fry's had plenty of collection, even others running out of stocks.

Huge store with very wide selection of electronics, computers, TVs, appliances, etc.
Very good pricing on selected items on sale.
The drawback is sales people there can be a but pesky and no always the friendliest or most knowledgeable. I find the sales associates at my local Best Buy to be more amiable and better up-to-date on key product features and trade-offs. So if you know just what you want, Fry's can be a good place to buy it.

Still one of the best sources for computer hardware.

Can find almost anything electronic here. Staff is not very helpful, but do your own research.

Love this place... be prepared to spend some time in here, even if you don't intend to. This is a place for ALL your electronic needs, and more!

Staff is nice not all knoledgable about all products. But they have damn near everything...

With such a huge selection of various products, it's best if you know exactly what you want before you go into the store. Staff is helpful with finding General items but they may not know of a specific thing you need if you cannot describe it well.

It seems like a place going out of business. It is not what it used to be a few years ago...

They have not been wearing masks until very recently. They have been giving me paper bags at curbside pickup which must be 20 years old. The paper bags disintegrate, leaving you holding only a handful of paper, while your expensive electronic test equipment smashes to the ground. Took 20 minutes for my curbside pickup! Had to stand in the ONE line waiting for 10 minutes, then another 10 for them to find and deliver the merchandise to me. I asked the people in front of me how long it took to get their stuff, and they each said it took about 20 minutes. 3 times! Buy from Amazon.

Staff really helpful. Great place to stop by for minor computer components. Affordable and comparable prices

No doubt a wide variety of electronics and goods but they need to trained their staff and manager to be nice with customers

I had almost always bought my electronics there, but they made a bad play of buying and paying for a new device and gave me a used and broken one.

Horrifying experience. After walking through eerily spacious aisles and witnessing staff members loudly arguing I had to wait 20 minutes for any form of assistance with my purchase. When finally someone emerged from this zombieland and briefly established eye contact it was only to let me know they did not work in that department and point me to one of their coworkers on the other side of store, strolling hastily in the opposite direction and disappearing in the canyon of shelves and appliances before ever been seen again. If you are looking to buy something just drive to the Palo Alto store for unquestionably more professional help and an overall more productive trip.

Fry's started to go down hill about 2 years ago and has't recovered.

Good place to visit if you need to buy electronics, but online shopping is not an option by some reason. Huge number of items is sold here.

Can't beat their prices on most electronics. I got a great deal on a vacuum once. Lots of random odds and ends. Go take a look today and sign up for their email deals.

Customer service can be a little sparse but it's as good as any other frys. Lots and lots of parking

I love Frys. I use to come here 10 years back and this place was poppin. Not so much these days. With the rise of the river and internet shopping, this place is almost completely empty but it's definitely not a shell of its old self. In fact it probably has more things than before. These days they do same day local deliveries before 3 PM and price match internet competitors. Their prices have always been very competitive and they carry a plethora of small electronic components for the hobbyist. The one thing that I'm missing are the historical silicon valley devices they use to have on display as part of their theme.