This place!! I will say this about Friendship Ford of Bristol. They made it incredibly easy and stress-free. I was fascinated by the facility from the moment I pulled in to the parking lot. Everything was very smooth and simple.
Josh was extremely courteous, professional, and responsive. He made sure he knew exactly what we wanted and he helped us find it. He also showed us all of the technical features of the truck and answered all of our questions. He didn't pressure us in any way which made our buying experience enjoyable. We highly recommend Friendship Ford and particularly Josh Kyte.
We only received 1 key and no owners manual for our purchase..we are out $200.00 for extra key and manual. I feel like both should have been available to us when we purchased the vehicle.
Heather was amazing to deal with. Beyond pleased with my purchase!!
Always love doing business with them! No stress or feeling like I have to decide on the spot. Would highly recommend!
Great service from Friendship Ford. Anthony Campbell was by far the best salesman I have ever dealt with. The whole buying experience was easy and painless. I will definitely be doing business with them in the future.
I was unable to purchase the Santa Fe I wanted due to finances, but I was treated very respectfully. Jeremiah Harris was very helpful and worked hard doing everything he could to help me get financing. I will return to Friendship when I am able to make a purchase.
Refused to look at transmission until it was OUT OF WARRANTY.
Took car in to have cruise control switch replaced. Did NOT replace switch but found $3000 in "needed repairs". Catalytic converter, etc.
Very fast and friendly service with no hassle. Management going above and beyond.
Brandon Hood is excellent to deal with. He will get you what you want. The price you want!!
Mike Rabbits the Service Mgr. Is very easy to deal with and tries his best to help the customer. I trust him with all my service work!!
Terrible experience. Non customer friendly. Searched the lot for over 15 minutes. Salesmen driving around on golf carts, not one stopped to help. Gates are closed during business hours. We'll take our business elsewhere.
Do not stick to their word! Temporary tag still on vehicle and still have to pay for repairs. Plus 2 trips to get the problem fixed.
Speedy service given. Service personnel, including Ms Townsend, very helpful. Quality work.
Never been happier with the car I got from Friendship Ford. Judy helped me so much and was very pleasant to work with. I would recommend Judy/the Friendship gang to anyone needing to make a car purchase. Would give 10 stars if possible!
I have gone to Friendship for many years now and have purchased vehicles from them as well as utilized their service department on many occasions. Friendship has always been fair on pricing as well as accomodating for service. The best part of walking in the Service Department & Dealership is seeing faces of employees that have been there for years as well. This tells me the company treats them fairly as well (or there would be large turnover) and they are usually smiling and polite. This makes Friendship Ford and Service an overall great place to do business with, for me. Keep up the good work and please continue to treat your teams well! It shows to customers whether businesses realize it or not. :-)
The sales person (Josh B.) Was very pushy and wouldnt even let me think for 2 seconds. He was very rude and cocky. Was more worried about making money than costumer service. So we left there and went staight to bill gatton chevy right up the road. Got the car for a little more than I wanted to pay a month, but it was well worth it to me because my sellsman (Mike Barr) was amazing! Very sweet and just let us enjoy car shopping. I recommend Bill gatton chevy to anyone looking for a new car! They have just about everything! Also, we Will go there for all our new chevy needs
Personal and professional service. De De was great!
Grant Walters was very easy to deal work with throughout the car-buying process.
Worked with Anthony Campbell - very helpful and low pressure. Highly recommend. Process of purchasing very smooth. Only complaint was financing choice but overall was very happy with total experience. Also really enjoying the expedition we bought - smooth ride, roomier than our 2016 expedition and better gas mileage with more safety features.
Very friendly group of people to buy a vehicle. Will work with you to put you in vehicle. Just like there moto WE'RE DEALiN
Sales people are super nice. Had an appointment to have car serviced an took a little longer than expected but other than that everything is good.
I've been in the market for a new car for about 2 years. I was recommended by a friend to check out Friendship. I saw multiple vehicles that i absolutely love; the sales associate Lucais recommended various models and was extremely helpful. He gave me his business number and I was told to call at anytime. I will certainly be purchasing my vehicle from this dealership - great prices, models, and sales associates!
I really like this dealership. Adam is an awesome salesman and their sales manager was awesome. I received great treatment at this dealership unlike other dealerships in the past. This is the second car I have bought from them and they have never let me down. They even made sure I could take my new car home in time for my bday! I would definitely recommend buying a car from friendship.
We hadn't bought a new car in 17 years my dealer James moffett was great he helped us to get our Ford escape with no down payment and no interest he helped me program my phone in the car he set me up on Ford pass it was after hours at my insurance company he called the main office and I was all set before I pulled off the lot he was great we go down the road just s mileing I love the Ford escape it has great pull out power both our family's love it we have all ready run a tank of gas out g iveing rides
Fast, helpful. Great service...from the first email to walking out the door with keys in hand. David and the sales manager are wonderful to work with. They worked hard to get the best deal for us. Love my car!
I appreciate the fact that I took my car to the service department and they where very honest and up front with me about what repairs I needed for my mustang, I didn t try to tell me this and that it needed. They repaired what needed to be done and the costs where fairly reasonable! Over all I m very happy with the process of all! Thank you, Friendship Ford service dept.
Friendly Folks, They had just what I was looking for. Thanks
Good! Salesman Brian Lawson was wonderful! He was not pushy trying to make a sale. Very pleased with the vehicle. Thank you.
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My first experience dealing with Friendship and I am very happy with my experience. My salesman has gone out of the way to make sure everything was ok with the vehicle and has taken the time to chat, even on his days off. At the time of pick up, car was cleaned and full of gas and waiting on me. Highly recommend them for your next car purchase.
Our new Taurus was exactly what we wanted and the price was wonderful. Rob Stewart, our salesman, was not pushy and was very helpful. We will be back.
When visiting Friendship Ford of Bristol for service on my 2013 Mustang, I was very impressed with the timely service and with the friendly and knowledge staff. Cheryl Phelps
Fantastic service. Always friendly, courteous and well-trained mechanics.
Very good to deal with but do not lower the price too much. Service department is great at all they do.
Always courteous and friendly. My appointments are always timely........really great professional staff
Mike Rabbits and David Minor were extremely helpful in locating a vehicle for me, and making sure I received the absolute best deal possible.
Bought 4 new tires for my Dodge Challenger here. The staff was extremely knowledgeable and courteous. Will definitely return.
It was a hassle free pleasant experience. A bit of Sunshine in my day!
The staff here was so so helpful and wanted to make sure they pleased us. We are well satisfied with the service we received. We will definitely go back!!
Very easy to work with and helpful in every way.
Great dealership very perfessional in every way.
Very impressed with the personal I came in contact with.
Very helpful, I have purchased my vehicle from them and would do so again.
Just bought a new f250 great experience great people to deal with James Moffitt and Matthew Miyares at friendship ford both went out of the way to find exactly what I was looking for at a great deal with no hassle highly recommend and will be back thanks again
Above and beyond service! Brandon Hood at Friendship Ford in Bristol, TN was quick and eager to help me find the perfect car for my family and me.
I will never buy a vehicle anywhere else. Rick Hodge at the cabin which is the used car lot up on the left was very courteous and accommodating. They made my car buying experience enjoyable. They offer 4,500 mile or 90 days warranty on the used vehicles. Can't say enough good things. I hope they keep up with the excellent customer service it goes a long way in my book.
Overall experience was very good...not much hassle getting a reasonable price on a new f150. Fair amount for my trade-in. The salesperson, David Minor, was excellent and very attentive to some of the details of getting me on the road, e.g, getting a front license tag bracket for my VA tags. Always got back to me quickly with any questions, even on his day off. Will be sending him some prospects.
I was on a quick trip and began having car trouble. I stopped in to see if I could have my car looked at. The service department was absolutely fantastic. Honestly the friendliness of the company. I would consider driving from Florida when I am ready to purchase another new car.
They provided amazing customer service and worked with me through some tough problems. Even when the dealership I bought my car from wouldn t make the effort to help me, the service department at Friendship went out of their way to get me what I needed.
Matt was great and really made the process easy. Even the paperwork went quickly and I was on the road in my new (to me) car! There was a little hiccup with the paintwork but they have taken care of that with very little inconvenience on my end. The only "complaint" I have is that most of the sales staff was wearing UT/orange the day I went in. Some blue and gold would have been nice. :)
David and the staff was awesome. They worked with me to get me in the payment range I needed. Professional all the way. I'm loving my ST.
I like the FRIENDSHIP FORD TEAM ANTHONY SND TEAM ARE FANTASTIC THANKS
I recommend Anthony to help you find the car that your looking for. Extremely helpful and patient.
They do good job servicing our car. Found a problem that could have left us stranded on vacation. Very friendly staff.
Came in with a recall on my Ford focus. They jumped on it as soon as I got there and took care of the problem quickly and efficiently.
Anthony is the consummate professional. Knowledgeable and sincere in his desire to help get you back on the road
Great experience with very helpful sales staff. Nathanial was very helpful to find best solution to our needs and helped us post sale to make sure we were happy with our purchase. Glad we got to purchase from Friendship Dealers!
Nice people and the service center is great. Worked with them before and was a better experience before than now. Did not have the color or model options we wanted. They also ate up my$2000 Ford loyalty cash the$1000 trade in assist and$3000 Ford incentive was totally eaten up when we told them we had a trade in. Totally disappointed in this experience. Was the same for Johnson City, Kingsport and Lebanon Ford dealerships. We drove 5 1/2 hours north to get all the incentives off the car I wanted. Saved $7000. To me that is a lot.
I just bought a Jeep from there, Gabe and Brandon are amazing. It took me a little bit to make up my mind and they were very patient with me. I love my Jeep and owning a mustang I will definitely be coming back.
The people there are always friendly and very quick when serving your vehicle.
Excellent truck buying experience! Best price, no surprises. Adam is an excellent salesman that was truly interested in giving us the vehicle that we wanted. No pressure, just guidance and assistance.
Mark Etter was very helpful with my purchase, especially since we were walking around in the rain. He even transferred everything from my Explorer to my new Escape. I would highly recommend him and Friendship Ford.
Service provided as expected.
HOWEVER: There was a lack of professionalism at the Ford/Volvo/Hyundai service counter. The on-line service scheduling is totally useless as I scheduled on-line only to be rejected at the counter and forced to reschedule for another day. Had time allowed, I would have gone to another dealer.
Update: 03/11/17 I had my F350 serviced again at Friendship Ford on Volunteer Pkwy. Good service, Cody was very helpful. Again, the bossy woman behind the counter with the crappy attitude ruins the experience. They should dump her butt.
I own a 2005 Ford Crown Victoria and thought I was going to have to have the IAC valve replaced. After inspection and testing by the technician at Friendship, it turned out that all that was needed was a throttle body cleaning. I was expecting to have to spend all day at the dealership but, they had me back on the road in about an hour.
Always a great experience at Friendship. No issues, great service!
Richard Watson
Super friendly staff, really good experience dealing with them. Will be a return customer!!
Excellent service from Brandon Hood, his sales manager, and the service team.
We love every minute of our experience at Friendship. Nathaniel, Scott, and Gabe were wonderful to work with and the warranty can't be beat. Would recommend to anyone. Truly painless car- buying experience.
My self and my husband would like to say Thank you. These guys are wonderful they go up and beyond to help and try put you into what you want and need in a vechile. Please go see them.
The day I bought the car went well; however, upon leaving, I received nothing from them in the mail. And it s been nearly a month. My first payment is due in two weeks and I ve still not received anything. When I email the representative who helped me make the purchase, he takes a while to respond then I never hear back from him. I haven t received my license plates or anything of that nature..it ll be 1 month on the 15th. Normally I don t do bad reviews but this has me worried. Only giving 4 stars because I love my car.
Our experience with Friendship Ford went great. The sales guys were friendly and helpful with our trade. We love our truck!
The team at Friendship Ford was amazing. I bought pre-owned from them and the experience was nothing but excellent. I would drive the 300 mile trip again to buy from them. Highly recommend.
Got a New Car from David Minor, he was a Great Salesperson & Very Knowledgeable!!
Adam and the rest of the crew were great, buying our car was fast and easy and they had exactly what we were looking for.
Top notch service got me in on time of my appt change my oil and even took care of a recall friendship the best ford service of any ford dealer I have dealt with .
A great place to buy a vehicle from. Everyone was friendly and knew what they was doing. My dad Garvie Wallen told me to go there and said it was a great place to buy a vehicle at. IvI' told a bunch of my friends about my experience there and they said they was going to check them out. I highly recommend Friendship Ford!! It's a great dealership!!
Great service friendly techs. Took care of me in a hurry.
Josh Tinker of Friendship Ford was very efficient in all areas of service. He checked every detail to speed up the process before we arrived at the dealership. We are happy with our purchase and would highly recommend Friendship Ford.
Service department is always good to work with us on scheduling and values us, I often ask for a discount and receive some type, unfortunately sales is not so - if it wasn't for the service dept I wouldn't buy anything from them
These are caring people, helpful and honest. I worked with Gabe Hawley and he went out of his way to do all he could to keep me within my budget. Also, they ve got a really great looking new dealership on West State Street in Bristol, Tennessee...the best I ve ever seen yet and it definitely says welcome when you pull onto the parking lot and enter the building.
So drop by and be surprised by the most courteous and honest staff at any Ford dealership in the Tri-Cities. Five stars all the way!!
Very professional and friendly. Not pushy. Very good experience. Will buy from them again.
Friendly and helpfull guys up there, bought my first new car, focus st! Love the car and theyve even called to check up on how I was liking the car or if i had questions. Would go back again.
Was offered only $500 for my trade-in when I already knew beforehand its trade-in value was AT LEAST $1,000 - $1,200 in its current condition. It's truly shameful and disappointing when it seems people are trying to take advantage of you. You go looking at a car (Ford Fusion) that is priced on the internet at under $8,000, they say "I'll give you $500 for your car as a trade-in," then they show you the full price with everything (trade-in supposedly included) and some bs "processing fee," and it SOMEHOW still ends up being well over $9,000 with having a trade-in AND a starting price on the internet of only $7,988! With my trade-in, they most likely could have let me have the car for around $6,800 plus tax and could have still made a decent profit on it (I know these cars are marked up significantly). So nope, I probably won't ever try to deal with these people again.
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