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A
4 years ago

The rooms and location is good. Standard is also c...

The rooms and location is good. Standard is also courteous per se but what s really undermining this wonderfully maintained spacious property is the random unpleasant surprises They seem to want to charge for minor amenities that are considered customary in hospitality industry. The absence of which and wanting to charge for it is rather rude if not shocking. For eg. minibar was empty despite the fact they want to have your card swiped at entry. I booked through Expedia so I was punished at higher rates below their rack rates sans the privileges that you find across the globe. And if you want to increase footfall, regular occupancy and repeat traffic. I was amazed that breakfast was excluded from my package despite being charged a higher rate. Even hi volume tourist hubs like NY, Dubai and even bacpacker hostels offer courtesy continental breakfast if not full range. I am not sure if I come here again or should recommend. I mean Expedia shouldnt offee best rates and price match if the rack rates are even lower. Never book a hotel through Expedia- airline may be.

M
4 years ago

A great location that's close to a lot of nice res...

A great location that's close to a lot of nice restaurants, dealerships and things to do. The highway is nearby and Boston is a short drive away. As far as my room goes, it was very clean and quiet. The bed was very comfortable. The staff was also friendly, which added to an already great stay.

P
4 years ago

Great housekeeping. First time ever housekeeping n...

Great housekeeping. First time ever housekeeping noticed a problem in my room, notified maintenance, maintenance arrived in room to fix it, before I mentioned to front desk! Room was comfortable and quiet. Nice fitness room and pool for workout.

K
4 years ago

Fancy

S
4 years ago

The events staff is second to none here. I've been...

The events staff is second to none here. I've been here multiple times for conferences and have never had a bad experience with the hospitality staff, they are very helpful in getting you to the room number you should be in. They also do a great job keeping the rooms updated with newer technology for presentations.

M
4 years ago

Did not have any issues. I just think it is ridicu...

Did not have any issues. I just think it is ridiculous a hotel so expensive does not have courtesy toothbrushes if you forget yours. Instead they charge a lot of money for a 1$ store toothbrush and other items.

P
4 years ago

Amazing stay needed a last minute hotel to stay in...

Amazing stay needed a last minute hotel to stay in for the night they quickly had a deluxe room available with a king bed which I was very excited about loved it shower was very clean and also rooms, didn't get to visit the pool but it would've been even more of a great stay.

B
4 years ago

What I rested my eyes on at this venue, was quite ...

What I rested my eyes on at this venue, was quite impressive. I went for a beautiful event and would go again. The only conflict I experienced was a couple of the server's/waiters could have taken the night off if they didn't want to be there that.

J
4 years ago

Attended recent conference there and was very impr...

Attended recent conference there and was very impressed by the amenities there. Conference rooms had the most comfortable seating, outstanding media resources, attentive dedicated staff and better than average food. Without a doubt, one of the best conference locations I've ever been to.

L
4 years ago

The room and cleaning service was nice. Things wou...

The room and cleaning service was nice. Things would be neat and orderly with complimentary things, like water bottles, replenished once a day. The staff was polite too. Dining was pricey, and it would have been nice to have a few more complimentary things (slippers, etc), but it was comfortable, had some basic things, and served well.

M
4 years ago

This is the BEST hotel I've stayed at in the Unite...

This is the BEST hotel I've stayed at in the United States. The only one that beats it for me is the Ritz Carlton in Lisbon, Portugal. My wife and I were there for my 50th class reunion. I am a committee for this event. First, our room was exquisite. Large, CLEAN and up to date. A beautiful 70 inch TV. The bathroom was not only a joy to use but beautiful! The bathroom was gleaming it was so clean. The beds and pillows were luxurious. The room was quiet! Could Not hear anything from other rooms or in the hallway. Plus they had blackout curtains for the windows. We slept like babies. Park was great. The only reason the Ritz in Lisbon beats this hotel was the view. Our reunion was a HUGE success mostly because of the food, our ballroom and the staff. Our buffet food was really good. The entire staff at this hotel is outstanding! Great Job people! Thank you! By the way the pool and fitness center is great!

V
4 years ago

Always a great visit here for work and I always ad...

Always a great visit here for work and I always admire the well staffed facilities including the buffet dining area that's reserved for businesses and functions. While I haven't stayed here overnight I can see it would be quite comfortable with a nice pool area next to a fitness center!

c
4 years ago

I stayed here for three nights. The room was nice ...

I stayed here for three nights. The room was nice and clean check in & check out was easy. But they get two stars bc let's just say they are not use to black people staying there. I received a raw omelet at the omelet station as everyone I had seen had been cooked and not runny. Sent it back n brought it back to me still runny. I went to the restaurant down stairs to get a drink and she told me it would be a 45 minute wait for a 1 table guest unless I want to sit at the bar i declined the bar seat and gave my number to call me to come down when ready nobody ever called me back. So, i just ordered room service asked for a well done burger it was raw. All of these incidents could of just been a coincidence,don't really know.

S
4 years ago

Went to OneBistro for dinner. Food was decent, but...

Went to OneBistro for dinner. Food was decent, but not quite up to the price point. It was somewhat busy, but not enough for that to be an excuse. Dessert was great, however. Kudos to the pastry chef.

J
4 years ago

Have been there for conventions and love their sta...

Have been there for conventions and love their staff. Have been there for food and their Sunday brunches are mouth watering. Very nice place overall, with nice room decor and updated conference spaces. One of my favorite places in the area!

S
4 years ago

Great hotel, friendly staff, restaurant on site......

Great hotel, friendly staff, restaurant on site.....my wings were a little bland and greasy, but the fries were AWESOME!!! Ok, maybe i just like potatoes more than meat....actually i do. Nextime, will just go with the fries. A little over-priced on the wine, prolly have beer next go-round.....but that's just me.
Overall, i enjoyed my stay, grateful for a clean safe place to lay my head as i continued my travels.

Four Points by Sheraton Norwood

Four Points by Sheraton Norwood

4.5