Fort Bend Kia Review

Fort Bend Kia treats you like family. The best customer service I've ever experienced.

Very courteous, professional. Kept me posted on what was being done with car. Car wash is a bonus. thanks

Tom Miller

I went in not knowing much about KIAs only that i liked the look but after talking to Abraham I knew it was what I wanted. He was able to answer all of our questions and his knowledge of the vehicles was very impressive. Everyone at the dealership, from receptionist to finance made me feel special. I love my Sorento and would absolutely recommended Fort Bend and Abraham Barajas. Car buying made simple and not pressured.

Service department was horrible. Rude and inexperienced. Very unhelpful on a recall for my 2014 Kia Soul. Took 2.5 hours for a job when I called ahead and made an appointment they said it would take 30 minutes. Krystal Garcia was so rude. She sat behind her desk and didn't even come out to help me. When I went to ask her for help she acted like I was disturbing her. I have bought 3 Kia's from Fort Bend Kia in the past - Huge mistake FBK!!!!! I will not be back.

I love this dealership and their staff. and have used them since early 2011. Last night Nabeel sold me a 2017 Sportage. He was great, listened to what i wanted and did not try to hard sell me on any options that i really did not want/need. And... I am not a great techie person and Nabeel was patient in showing me all the bells & whistles on this new car ( alot has changed from my 2011 model!) Curtis, Sales Manager, was also great - none of the so often used back and forth dikering over trade in and price. I got a very fair trade in , fabulous interest rate and base price.. Clint in Finance took care of the final paperwork and again did not play the "you need this additional because..."
.You don't get treated like a number at Ft Bend Kia...you get the valued customer and very human approach. I live in Houston and make the trip to Rosenberg to be treated to all around excellent service.

I have always been a Toyota car owner but I needed a new car and I wanted to upgrade to a SUV but the Highlander is way out of my budget so I started researching the Kia Sorento. I m am so happy that I went to Fortbend Kia for my purchase. Helen Brouillette was my sales person and she was God sent just for me. She was patient, understanding and did not pressure me in any way to purchase a car. All of my concerns were answered and dealt with excellent with such ease. The whole staff was awesome, I will be recommending this dealership to anyone that will listen. Please ask for Helen you won t be sorry. I love my new Kia Sorento.

My wife and I recently leased a very beautiful Kia Sorento. This is such a nice vehicle. Rides very comfortable and body integrity along with interior integrity is very well put together. We have previously leased a Kia Soul, and a Kia Forte from this dealership. As you can see we DO believe in the quality and craftsmanship of the Kia products.
When a person can get a 10 yr, 100,000 mile limited drive train warranty this is a very big plus. Not many other auto makers whether American made or Japanese offer this type of drive train warranty. I wonder why?
Now, I would like to mention how great the sales staff and service dept staff have always been dealing with us. Everyone makes us feel right at home with no high pressure sales tactics shown. The sales staff will try and work with a customer to find the best type of vehicle suited for the customer. My wife and I would like first of all to thank Mr. Skinner, owner, Mr. Lance, General sales manager, the finance manager, and Mr. Qureshi sales and leasing specialist, and Ms. Gonzales Assistant Service manager for all of their help and courtesy shown to us each time we visit Fort Bend Kia.
I would stress that if you are in the market for either a new or used Kia product this is the dealership you should visit.
By the way. If you purchase a vehicle with a 4 cylinder motor be advised that these motors now have a timing chain and not a timing belt. This adds to much longer service of the motor without worrying about a belt breaking and ruining your motor. Just thought I would mention this. Once again I want to thank ALL of the personnel that we have dealt with, such a pleasure.

TJ and Jeff were awesome. No pressure sales experience. Totally relaxed. Nothing but good things to say about the entire experience! We got an awesome deal!

Best car shopping experience we've had so far! Dave and Gaston were so helpful and made us feel welcome and comfortable throughout the entire process. Would definitely recommend!

Got things done in a timely manner and Green was very helpful and professional. I especially liked it that you get an electronic copy of the requests made. It was a great experience!

I have been going to Fort Bend Kia for about 3-4 years and I love it. Mr. Virgil Skinner is the best. He make sure that the customers is highly satisfied. The sales department, the finance department and the services department is outstanding. I will go know where else but Fort Bend Kia. Fort Bend Kia keep up the good work. Love you all. I have brought a 2012, 2014 and 2016 Kia Sorento from Fort Bend Kia.

Just got my Camaro from here and Aaron made the process so easy and smooth, highly recommend this place and aak for Aaron as salesperson for an outstanding experience!

I had the BEST experience here after being treated pretty horribly at a Sterling McCall dealership earlier in the day. The team here at Fort Bend Kia is awesome and they all worked together to get me in a car that same day. Super Dave, Jeff Stone and Robert Rappaccioli were all very kind and courteous towards me, characteristics that I appreciated very much. I would definitely recommend coming out here and giving these guys a visit, they ll take great care of you.

Fort Bend KIA definitely deserves 5 Stars! As a single mom who recently lost her car in a flood, I needed to find the right car and soon! The pressure was on and having had a few bad experiences at other dealerships, Fort Bend KIA was a refreshing change! I never felt pressured or uncomfortable and was able to find the perfect car. Dani in Sales was always attentive, kind and professional......always there. This dealership is AWESOME and so are the people that work there.

I rate 5 star on the service & maintenance crew. I felt taken care of and the customer service was outstanding!! Shout out to the drivers who took me home while my car was being serviced.

Fort Bend Kia is amazing. The entire staff are very kind and helpful. Chance B., our salesman, was very knowledgeable and kept us posted on every step of the process of buying our Kia Soul.

This place was amazing everyone there was supper friendly and helpful. They really took their time to give us the best deal! Will definitely go back when its time.

I would say this experience I had at this dealership was by far the best! Nabeel was my salesman and sent me as much information as he could over email and when I arrived he showed me the best deals, was patient and personable and I felt very comfortable! I was upside down in a lease from a divorce and Nabeel and management eased the trade-in process for me.

The manager was very friendly and knew my name when I walked in the door. I came in on an evening an needed to come back the next day to complete financing and paperwork, Clint in financing did everything he could to get me the best deal possible! I always have anxiety for the financing part but he guaranteed me he would take care of me and did!

Thank you Nabeel and Clint and the management for making this experience a great one, you have gained a customer for life! I will be recommending this dealership to anyone looking for a vehicle, if only every dealership handled things so attentive and honest.

The service department is awesome! Wouldn't take my Kia anywhere else.

Update: After posting my original one star review I was contacted by the owner of Fort Bend Kia, and the sales manager with whom I had grievance. After a sincere apology from both, and reasonable and just compensation for time and fuel, given the hour long trip one way, I very satisfactorily purchased my vehicle here. The staff was very friendly and though it did take a while to make my way to the finance office I would definitely purchase a vehicle here in the future.

If I could give no stars, I would. Initially, I chose this location because I heard rave reviews from my neighbor and former co-worker. However, when I went, no salesperson approached me (which I prefer due to not wanting to feel pressured), but when I was finally ready to speak to someone, I walked in and the receptionist, named Jackie, was rude. She took forever before looking up from her cell phone and making eye contact and when she finally did, I felt like a disturbance to her "personal time". She was rude and dismissive. I called the next day and I'm assuming I was routed to her because I recognized her voice and she was laughing and smacking gum before informing me that there was no sales person available to take my call, since they were all busy. This is all it took for me to not want to do business with this dealership. The receptionists and secretaries are supposed to be a representation of the establishment....and all this person did was make me want to do business in the next town.

I thought my recent purchase of a new vehicle wouldn't be complete unless I introduced y'all to this wonderful dealership - Fort Bend KIA, Rosenberg, TX. This place is staffed by all lively and friendly people. No matter who greets you - Bobby, Charles, Crystal, Curtis, Diane, Gil, Jeff, Jim, Kevin, Nabeel, Roy, Stephanie or anyone else I couldn't name. They are all helpful and go an extra mile with a smile on the face. Most importantly, they find you a package that suits your budget. I even got a personal call from Virgil (Skinner), the owner, thanking me for my purchase (between you and me, albeit a meager one) and welcoming me to the family. Hey, what more do you expect from a dealership! I sure was impressed. More so with their motto: "Where you're always treated like a family." Buying a new vehicle? Give Fort Bend KIA a shot and become one of their family, like I did!

For the best customer service visit Ft. Bend Kia and ask for Joe Flores. He listens to your needs and will find the vehicle that is perfect for you! I have always dreaded the car buying experience, but Joe made it fun and made sure to address all of my questions and concerns.I would recommend him to anyone that needs a car and wants a great deal! I absolutely love my Optima!!

Small dealership, small selection. family owned, and they're holding a pet adoption and sponsoring the fees which is great community outreach.
Have not yet purchased so will update review at that time