Format Computers

I bought a Lenovo laptop in Format and asked to have some upgrades made to it. I was told it would take an extra week to source the parts and install them. Fine enough I though. I phoned back a week later, and was told the parts are not in yet, and to call back a week later. I called into the shop one day and was told the parts had arrived but needed to be fitted, this would take a few more days... again was told to phone the shop, giving them yet more time. After three weeks, I needed the laptop for a project. I went into the shop, had a 'discussion' with the owner of Format and felt I was being fobbed off with excuses, the laptap was already paid for at this stage and insisted he hand it over. After waiting nearly an hour, he finally handed it over. WHAT AN ORDEAL... never again.