Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG Reviews

Incredible 50 minutes until the first suitcase arrives ... and missed the train again. Terrible airport

A great facility, clean, bright and interesting even if you don't fly yourself. Hamburg Airport invites you to linger. Shop, eat and stroll while waiting for the plane. Arrival and departure. There is a viewing platform in Terminal One

Security is very important.

I'm not sensitive, but never in my life has a security man treated me so arrogantly.

Incredible!!! The airport has new software for the allocation of the bus transfer. The guests are brought to their aircraft, but apparently it was forgotten that guests arrive! Sitting in the plane for 1 hour and no bus in sight. Alone right of us are still three aircraft with guests who have not yet been picked up - very, very embarrassing airport Hamburg ... !!!

Due to the hygiene in toilets, please clean them more often, otherwise good description of the gates and friendly staff

As always, everything went very smoothly. The staff is nice and friendly.

Hi

Between 05/07/2017 and 16/07/2017 I parked my car in 22848 Norderstedt, Spelterstrasse 1
When I came back from my holiday in Spain, I asked for the key, but they would not give it to me, and after 5 min a person from the carpark came with the key, and told me they had a small accident with my car.
The whole of the left hand side is damaged.
Both wheel rims damaged on the left side plus tyres, one rim on the right side, (only 3 days old)
There are also marks in the paint on the right side,
And the rear of the car. Estimated cost of repair maybe more then 6000-12000 euro.

The reason why I am writing is, that the attitude from the 2 people in the carpark was total unacceptable, their 2 stories did not match. One said it had been slippery and they were slid into another car, the other said they reversed into another car.
This seems unlikely because there is a rear sensor fitted on the car, they did not agree at all, very strange.
They actually laughed at me and said, don t think about it, it would all be paid and he did not really care.
Several times he turned around and ignored me while we talking.
I hope that Hamburg airport will make an investigation into this incident. My car is going to be repaired by Volvo in Vejle Denmark 15 Aug, they already looked at it and they are saying it is not possible that the damage could have been caused in that way.
This will never be a new car again, because of the damage.

My personal opinion is that, they were standing and lying straight up in my face, there was another Dane down there who had also had a big scratch in his car, and they also laughed at him.
I am in shock that you have people working for you with that attitude and they are driving around in cars to 50000-100000 euro and more.
I hope you report it to the police, I would very much like to receive a report back from you explaining what actions you have taken in response to this.
It is unacceptable, both for your customers, and for your own reputation.
I have saved for this car for 3 years, my first new car, and the people in your company with such a terrible attitude have destroyed my car then just laughed about it, and don t care about their actions at all.

I will never fly from Hamburg again after this I am disgusted that you have people working there with that attitude.

Even though I've previously had mixed experiences, the last time I travelled it was very well organised and on time.

My favorite airport! Probably because of the fact that I can start from here always on vacation;). I often visit the visitor terrace as a visitor and there you really experience more than you think, especially with the other people there. Everything well signposted and otherwise top :)

Bad airport with miserable customer service. After entering Terminal One, you are first besieged by pusher columns, who swear aggressively credit card contracts. On the 13.8.2016 with two small children we were 50 minutes at the check in from Euro Wings A in Terminal 2. The service staff at the check in desk of Euro Wings in Terminal 2 was rude, unmotivated and slow. When asked if the security check-in would also take almost an hour, the service staff only gave a tired smile, but no specific answer. After passing the security check, you have to meander through a 100 m long shopping arcade, in which completely unnecessary articles such as newspapers, clothes etc. are sold. The signage of the departure gates is miserable. The displays of the monitors are small, the font pixelated and the displays of the monitors change every second. Finally, the gate mentioned on the boarding pass was wrong and changed at short notice. An announcement of the change of the departure gate did not take place. Access to the aircraft at the airport in Hamburg is not via covered gates, as in modern airports in Frankfurt or Munich, but over buses that drive over the apron. A much too large crowd was forced into the bus, so that you could barely hold on. The bus then had to drive a huge detour, because half the run was torn open by construction machinery. Arrived at the plane, there were no employees, who led the passengers to the approach corridors. One notices that the airport Hamburg is mainly interested in the high turnover with travel articles, but completely neglected the service at the customer. The beginning of our holiday was clearly spoiled by the bad customer service. I have never experienced such a miserable service as at the airport in Hamburg. Therefore, from me clear note 6.

Well structured airport with very nice airport staff. I can only recommend!

Parking directly in front of the terminals, wheelchair accessible, only a little elevator. Thanks to Corona it worked

An interesting city with a history. If you prepare, then you can study a week.

not much bigger than Frankfurt airport .
and their was so many bullying accidents happened

Security blocking bag for chocolate bars is new record.

Munich-Hamburg flight LH2070 on November 17, 2017. Waiting time the case comes: 45 minutes

Modern Airport, clean and relaxing environment. But the waiting times for the baggage are atrocious!

Outdated toilets, eternal waiting times at the baggage claim, multi-storey car parks with permanently non-functioning elevators and aggressive vendors of questionable cosmetics and credit cards.
One approaches the situation in Berlin, just keep it up!

Everything is as expected with positives concerning security checks, which were fast and under 5 minutes on a weekday around 1830. Prices for beer are high and I disliked the entire experience because it smells terrible in this airport. The humidity ads to that and you feel like you're in a unventilated big hall with the sweat and body odors still trapped inside of the last ten thousand visitors and their continent specific smells - just terrible. That's my first impression of Hamburg now after a one day visit...

Just the right size. However, a few intercontinental connections would be desirable. Baggage claim could also be faster
On balance, however, a good airport

We had on Sat, the 08.12. In 2018 we accompanied our 18-year-old daughter to Hamburg Airport. (Flight to San Jose, Costa Rica via Frankfurt). She had of course from the organization (internships worlds), over which she had booked the trip, a booking confirmation with booking number via mobile phone as well as self-expression available.
At 9:00 am we were at Terminal 2, Check-in 7.
Pia, our daughter, wanted to go directly to the check-in desk, but was asked by a young lady at the terminal, who was at the entrance, to boarding pass machines, where she was asked to enter her details. Our daughter, who worked with her boyfriend (both graduates with age-appropriate IT skills) the machine, however, failed again and again after entering the requested booking number, so I asked the lady at the entrance for assistance. She looked at me condescendingly and replied: "That must regulate your daughter!" I was perplexed and asked her what task she actually had here and who could help us now. She just repeated her first statement, and I asked for her name, which she refused, she did not have to tell me her name. In addition, she covered by hand a badge / name tag, so I had no chance to direct my displeasure purposefully to the next higher place. She then went to the first check-in counter and phoned. I grabbed my smartphone to take a picture of the person, but then looked away, as it seemed more important to me to find a competent contact person for my daughter's check-in problem. So I made my way, somewhere in this terminal, a service station or similar. to find. Meanwhile, I got a Whatsapp message from my daughter: "Mom, come quickly to the counter, the woman has threatened that I should not leave before the photo of her on the phone is not deleted, they would have already alerted the police!" Of course, I came immediately, there had luckily taken care of a Lufthansa employee to Pia, could discover the source of error with the booking number and took care of a connecting flight for Pia, since the originally booked plane had already loaded the luggage. Some Lufthansa employees at the check-in desks had also noticed the whole debacle that they would not be able to name this lady because these assistants would be provided by a third-party company and would change constantly. But we are also not the first passengers who are exposed to such reprisals by these assistants.
Incidentally, I was then still one, alerted by this assistant "departure manager", a Mr. Alexander A. (the full name I would not specify here for data protection reasons) to. This gentleman did not seem interested in service-oriented de-escalation: he literally built himself up in front of me with his arms crossed and said, "So you're the lady my co-worker" yelled at? " I wanted to put it right, but Mr. A. attacked me with reproaches: I would not have the right to ask for the name of the employees, I should not take pictures of them. I'm familiar with privacy, even wanted to show him my "clean" phone, but he was not for clarification and mediation, but he just wanted to position himself loud. It did not seem to interest him at all that due to the lack of help from his colleague our daughter had missed her plane and this colleague handled the flight crew incompetently and inadequately. (By the way, before our experience with this lady, we had also observed how an Asian passenger approached her and spoke in English, and that coworker was unable to give her adequate information in English ... the English word for "customs "was evidently foreign to her.)

Airport is great. Manageable, to reach everything quickly. Security control sometimes takes a bit long. Since then you could open quite a few more check-in points.
Unfortunately, luggage delivery sometimes takes a long time.

It's perfectly alright. A modern airport, but like everywhere else, extremely high parking fees in front of the terminals. 4.00 for 30 min. when you want to pick someone up and the suitcase isn't there yet.

Nice personel!
Great for plane spotters.
Good restaurants
I like to fly from the eddh / hamburg airport
The only thing I find bad is the visitor tarrassen, not good for planespotting

On 6 flights to different countries, no luggage arrives 2 times, no idea if that is at the airport or at the airline, but think it strange, but short fill in slip and then delivered home (so has benefits) .. More

Clean airport, with fast moving queues. You can also find a corona testing facility which is really convinient this days. Additional to this, it is not a big airport so getting around is really easy and fast. A great thing is that you can get there via car and train, not sure about bus but I would bet this is also possible.

huge, accurate, clean and well organized. Usually the delays are due to the airlines

Small airport, but everything goes fast, neat and uncomplicated. From the supermarket to the jeweler everything available. Ties are not tingling, but I. O.

Nice airport! Easy to reach by S-Bahn. Beautiful free visitor terrace. The airport is very nice and clean. A few shops and some car rentals are available.

In comparison with other German airports, the security check takes longer. Otherwise very logical structure. So far no problems.

As always, incomprehensible and not justified by slow baggage claim and - one could almost assume - deliberately long routes for arriving passengers.
There is one thing you can always rely on in recent years: Airport FHH spoils your arrival in a perfect way and does almost everything wrong that can be done wrong. Welcome to Hamburg, baby!

Very good there was a lot of albanians which i loved about it

Very nice and well organized airport. Passport control could be a little bit slower than usual.

Very nice and nice airport. No long ways and always a relaxed atmosphere. We always like to fly HAM, it is the closest airport . The only problem remains with the luggage ...

Nice airport, very helpful staff. Not much to do there.
Clean and modern. there is a upper deck floor with nice seats.

It takes half an eternity for the luggage to arrive.

Everything went great with us. Good flight and nice staff.

Manageable airport, parking is so the problem, tickets cost $ 6 per hour maybe more. Otherwise you get traffic tickets because the whole time someone is on the distribute

Staff is unfriendly, long queues in security and they might have the slowest baggage reclaim of all?!? It is quite annoying to spend an extra 45 min waiting for your luggages after a 1 hour flight...

The female employees in the scan control region (people scan) are something of rude, I will file a disciplinary complaint next time

Great, clean, well signposted, unfortunately no EC card machines

Very friendly staff, tried to take peanut butter on board, didn't know that it's not allowed, guy on security check was very polite and smiling when told me that it's not allowed :) I love this airport, has a great atmosphere and btw it's the oldest airport in Germany

Outward flight 21.05.2017 Ham- Jerez Spain Departure 6:00 Arrived in time at the airport (04:30) horrible processing for check-in, so that it was hardly possible to fly to A 40 on foot.
Return flight 05/28/17 Flight OK 1:15 waiting for suitcase.
It can hardly be worse.

Very well maintained airport. Parking with the car is a bit expensive.

The negative rating does not apply to the employees who give their best every day to handle the passengers relaxed. However, there is a negative example at the Fast Lane for the hand luggage control in Terminal 1. The staff were just rude, stressed and rutted. When someone said that you could be a little friendlier, only Plump was answered with Jaja. The colleague then said only: "In America now all warranty would stand by foot". One comment from me is that in America you would not have made such checks. These could have held a maximum of the service on a GDR border tower in Germany.

I like to use Hamburg. The lounges are easily accessible and have a direct view of the airfield. Thanks to the S-Bahn connection, it is easy to get from Neugraben to the airport without a car.

I flew for the first time on Saturday, November 5th, 2016 and thought it was great!
I was only traveling with a backpack, so fortunately I was spared baggage handling.
The security check took less than 3 minutes.
My stuff on the tape - I under the scanner - again briefly scanned because I had forgotten my necklace, and on we went to boarding. Everything was very relaxed and easy going

I am in munster I am a refugee from Shi'a Ismailia, Afghanistan. I want to register at the Ismaili Center

Quite provincial airport.
Priority luggage will come to the end, no free short-term parking or pick-up in the arrivals area, staff partly bored / unfriendly

Nothing going, tote house, parking lot totally empty

Very nice the personal is nice and the Airport is Good looking

For drivers not a stop to pick someone up. All for taxis or you have to invest a lot of money in the parking garage.

Worst organization at checkin and security control -

The website during Corona times is not up to date. The shop opening times do not correspond to the stand on site. Some of the shops close much earlier than indicated on the website.

Very well designed airport with two terminals on either side of the security check point. The terminals have the airline check ins along the exterior walls and also grouped in the middle (with an underground conveyor belt for luggage) so that the need to have a long airport is negated to save walking time. The WiFi is sponsored at this point in time, but it was spotty. I think they could do some updating such as adding charging stations.

Please fly from somewhere else ... It's just hopeless ... Security checks take too long, the baggage is not coming, etc. It could be BER ... there's nothing going on ...

Nice clear airport, enough seats, nothing to complain about.

Badly organized security check (long waiting times despite few passengers), unfriendly staff.

Big airport. Prices in cafes / restaurants have increased significantly.

Hated it because it only provide one hour free Wi-Fi.

The staff are very unfriendly, only speak German, make no effort to speak English and no one knows how to give information. Few ports for existing flights. Lack of organization.

One hour of flight and one hour on the luggage rack! Put six!

Good airport, very large spaces, very rigid gate controls, gates with plenty of seating. Small cabins for avid smokers.

clean, comfortable, and the luggage was shipped on time :) and another hour of free wi-fi - were not greedy, like the Poles in Warsaw! 5+!

If we leave out the architecture and the shopping facilities, Hamburg Airport unfortunately does not deserve a good rating. The staff has been getting friendlier lately, there seems to have been a rethink here. But unfortunately the baggage claim is extremely slow, buses are rarely on time on the plane and security checks are usually overcrowded. I've seen a number of major international airports in comparison. Everything works much smoother there.
The charging options for electronic devices are also being expanded very slowly. At many other airports, this was standard 5 years ago and more.

Too bad, because the airport is otherwise a nice and very clean airport.

1 1/2 hours waiting time at the baggage claim! Is probably lately normal, said an employee at the airport. They can complain yes Internet was his statement.

Relatively relaxed airport. Not too busy and everything is clear. Never had problems.

Landed and started many times in HAM as a frequent flyer. Mostly without luggage. Friendly and helpful staff. As it is much smaller than Munich and Frankfurt, Hamburg Airport exudes a certain cosiness. Good connection to road and rail.

Run again. Or just not. Wait for the luggage for 30 minutes. It's faster too.

It was ok, but then the bus ride and literally a full hour stood on the luggage belt, where arrived every 10 minutes 5 suitcases, that's a joke

My navel to the world and in my opinion the best airport in northern Germany with the most connections. There is always a lot to complain about, but I am absolutely satisfied with the connection (S-Bahn), the check-in, and the retail and restaurant offer. Always happy