Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG Reviews

By far the worse service. 1 hour waiting time for luggage. For a European flight. Outrage

I love this airport. Clean; clear, easy to handle and friendly staff.

I agree with Bernd Kenzler. You have to have a stable nervous system already

Cozy, relaxed and modern airport. For travelers with destination Hamburg also in Germany perfectly suitable thanks to good connections to the Frankfurt hub, for example.

Clean, comfortable, intuitive! Having arrived there for the first time, we figured out without difficulty where to go. What I really like is the metro right at the airport. And not like ours, Aeroexpress, which costs a person, to put it mildly, not cheap, but if a family of 4 people ?? !!

Dirty shop ... just does not land there after 9 o'clock ....
No buses for the passengers ... passport controls with only 2 officials ...
And you wait at least a std on his suitcase ...
22 o'clock landed .... 23:30 ... finally suitcases there.

Life is slowly beginning again after Corona. But really slow at Hamburg Airport. Many stores are still closed, there is little to do. However, the controls are now going very quickly.

In Corona times the staff should pay more attention to how their passengers wear their face masks and from a distance there was nowhere to be seen anywhere!

Very poor customer service at Hamburg Airport. The staff all have a couldn't care less and why should we help you attitude. I was totally disgusted with the special assistance (which we booked with the flights) for a wheelchair for my Mum. They just dumped us on arrival a few feet from the ramp of the plane saying they can't help us anymore. So I was left pushing a wheelchair, pulling a small suitcase and picking up a large suitcase from baggage, all with only 2 hands. Asked for help... Was asked why they should help us. They didn't care and didn't help. Disgusting. Wasn't much better on departure. Not a friendly service or airport, never saw a friendly smile.

Not good, no restoration open. After arriving by car to the airport, I would have liked to have a coffee and a snack, especially since I still had time until the check in. Finding toilets was also a stroke of luck, most of them were locked !!! So it works differently despite Corona ...

German workmanship, landed on time, quick handling.
Parking too expensive as always.

Everything was very clean. Short ways. Good signposting.

Priority boarding is not known here at the airport staff ..... sad, considering that I usually fly Lufthansa .....

A chaos shop beyond compare. There is nowhere else such a badly run airport in Germany. To wait 2 hours for his luggage is considered normal here. The transfer to the plane is done with old scrap-line buses, even in emerging countries, there is better. And the runway feels like a cobblestones. The only advantage is the central location, you are within a few minutes by train in the city.

Airport clear and good, but various staff, v.a. "Security" catastrophically rude, insolent, arrogant and condescending, a real shame for Germany !. These people really do not know where they get their pay from. But you have no alternative and know this ...

My starting point for all my air travel. Small International Airport with big airport feeling!

Have a very interesting sightseeing including tours on the role made

As a passenger, I am very happy about the clarity and the short distances.
I would be happy if the rules set out, the airport regarding smoking areas and stopping restrictions for vehicles are enforced with more force.

Good airport, with friendly security staff. Being a "small" airport, orientation is easy.

The airport is easily accessible from the city center with the S-Bahn.

Excellent signage, clean terminals and always friendly staff at the security checkpoint. BUT: As always much too long waiting times at the baggage claim.

Big crap! The parking attendant is already lurking on departure. I just carried my wife's suitcase into the hall, and I already had a ticket. For 5 min parking. Everything was empty.
This is called rip-off!

Wednesday morning, well-staffed security, short wait, friendly staff

Quite disorganized. Didn't have one line for security, or check-in to Norwegian, so had to guess what lines moved best, and I kept guessing wrong. Norwegian charged me 110 euros for an overweight bag that was only 25 kg. The gate was extremely crowded with no available seats, and very hot with no air conditioning. Security line was extremely long, and took a long time. And they touched my body everywhere after going through the body scanner. The gate check-in for the flight was also very disorganized with no visible line just a bunch of people pushing. They randomly stopped boarding, the flight was delayed and no announcement was made with an explanation, while everyone squished together continued waiting while standing.
Oh, and there was no elevator from gate to bus, so had to go down the stairs with the check-in bag and another staircase up to the plane.
And the pilot is making an announcement that Hamburg doesn't have enough baggage personnel, so they were 20 minutes late.
They had many shops at the airport, but there is no time to visit them.

It is a maze! The way they treat passengers is outstanding.

Every week I fly from HH to Zurich and Vienna. I'm always happy with my home FLG. Fast check-in, fewer delays than Vienna and especially Munich! Keep it up!

Super airport.
Baggage handling is within Germany quickly.

Worst airport I know. Unfortunately i have to use it frequently. Claiming your Luggage takes far too much time and ways to gates are far too long.

Small and efficient city airport close to the centre

It takes too long on the luggage belt, hardly any seating.

Have used this airport fairly regularly in the last three years, and it is steadily going downhill.
Long delays getting bags are now the rule, and last Friday not enough buses to get passengers to the plane. Very sad I used to like this airport.

The service at this airport got bad underground. Constantly waiting for 25 minutes at an empty airport for luggage is embarrassing.

Great airport. The parking prices are outrageously expensive for a very short stay.

Unpleasant staff, no effort is made to speak English.

One of the worst airports in Germany. Extremely long ways, often the technique with which the board cards are read defective. Flights are often delayed when departing. On arrival partly no buses available which bring one from the aircraft to the terminal. I'm glad if I do not have to see this airport soon

What a tragedy! Baggage handling is still simply unacceptable. When does the obviously disinterested airport management get the once regulated.

Hamburg remains hopelessly overtaxed at the baggage claim. While you are very fast with your luggage in large airports with much longer distances in front of the terminal, you can enjoy here every (hours) long waiting times. I wish another airport would be closer to my home base.

The loudspeaker announcements are not to understand, the prices are high-quality, the public facilities are clean, the binding is okay.

Spent a lovely afternoon there with my son. A trip there is always worth the trip.
And even in the fast food restaurant everything was great. Freshly prepared food, the seats were clean, the dishes trolleys were empty and the staff were friendly.

A good airport, there is a left-luggage office, racks for wrapping a suitcase with film, a friendly informant and a snack place, but there really are few places for sitting and huge queues for registration

German police was very helpful and kind. Thanks...
But 2 passport control box isn't enough :(

In the past, we were enthusiastic about the fast handling and the quick baggage claim - now everything likes to take forever - there are delays in the flights en masse and at the baggage carousel we were last 1 hour until almost 11:30 pm ... after that there were no taxis at the airport .... there was also a long queue. It's just a better province in terms of flying.

Good public transport connection, great playing area for kids at McD. Great observation deck, helpful staff. Clear, sympathetic, Hanseatic

The waiting time for the luggage! More than an hour!

Unfortunately the duty free was closed, but in times of the Corona this is unfortunately the case.

I'm glad to have only hand luggage. I found the signage to be suboptimal. What I wanted to know was nowhere. Only when I knew where was there a sign.

Sach ma's still working?
Today we had to go through passport control twice although we could simply stay on the plane for the flight to Munich. We were really lost there and they have not even led us in which one performs these checks. A real outrageousness. More than two hours we were stopped and 5 times we had to show our damn passports. I hope it happens to us the last time and I do not wish it to anyone.

By far the most unfriendly security control I have experienced as a frequent flyer worldwide.
The arrogance with which people are treated here is unbelievable. And the body scanners are so hypersensitive that almost everyone is scanned extra again.

Clearly arranged, well signposted, clean. All good!

Worst airport in the world.
There are hundreds of people at the security checkpoint, and 4 lines are open !!!
It took me 1 1/4 hours to get through control, and I just managed to reach my flight!
Madness!!

Everytime you wait forever for the suitcases. Why is this better at other airports?

Airport great, nice and friendly staff.
Exception in the security check, because it was more of a gauntlet.
My wife and I were treated as if we were stupid.
After I went through the scanner, I was asked to go to the two!
Which two? no two drawn.
Disease, I'm a little slower in my reactions. I barely had time to think about where to go, so I was also urged to go into the two and then led / pushed to his colleague in a kind of cabin.
My wife was the same.
She was asked into the three, and since I realized that my wife was no better than mlr, I grabbed her by the shoulder and wanted to show her where to go.
DO NOT touch I was alerted in the same harsh tone.
I felt like a felon.
Since I can understand that this job is not easy and is treated badly every day by the passengers, here is my suggestion:
To clearly mark these cabins with cabin 2 and 2 & 3 respectively, passengers who are not traveling every day know where to go when they are asked to undergo further checks.
A little friendliness would also be an advantage.

Very clean . Well organized, parking fees are a bit high, at the arrivals the screens are too far back for an overview of the arrivals, there are screens with advertising in front ... Productive but not customer-oriented. Whenever I'm there, some elevator doesn't work. I don't know if this is going to happen now, maybe I'd just be unlucky. When I wanted to eat something at 10:05 pm, were the restaurants already closed?

Waited an hour an a half for our bags after a flight within Europe. Pathetic.

Unfortunately, Hamburg Airport has developed negatively in recent years - despite enlargement, better transport links and numerous shop offers. What good is XXL Airport if there are fewer and fewer flight offers (various airlines are no longer available, e.g. Mallorca - years ago tw ten to twenty flights a day today with luck one or two direct flights and the tw outrageously expensive; almost only fork flights) and the service tw is one of the worst in Europe (e.g. waiting times for suitcases or just a bus on landing and waiting times of twenty minutes)

One of the better airports I've visites in Europe, but make sure not to get lost!

My home airport is unfortunately one of the worst airports in Germany and is characterized by mismanagement. At no airport do you experience queues at security checkpoints as often as in Hamburg. Lufthansa does not manage to provide enough baggage drop-off machines - or counters and staff. The restrooms are often filthy and nowhere else do I see red flutter tape, which once again blocks a treadmill, a door, and a path because it is defective. And of course the baggage claim: so that the statistics are correct and the airlines cannot make a recourse, the first container on a flight is quickly unloaded so that the conveyor belt begins to run, then the next container is unloaded somewhere else on another conveyor belt and waits on our own conveyor belt you then easily take 15-20 minutes until the rest of the suitcases are handed out. Mismanagement with insufficient staff ... Unfortunately, unfortunately, unfortunately!

Check in relatively easily ... The staff was very nice. On arrival in Hamburg unfortunately very long waiting times at the suitcase issue. As I have heard from other travelers, who also land here several times a year, a waiting time of 1h and more is not uncommon. Possibly. think about it to hire more staff to possibly compensate for illness and holidays. Some customers would be willing to pay slightly more at the travel agency and / or the event organizer to enjoy a smoother process. Unfortunately, our cases were additionally damaged, which further substantiates our thesis.

Super handy to go by bus or train
:-)

The St. Pauli bar in the back is great! But until then you have to come first ...
The baggage drop-off is ok, the security check is a disaster. Always takes longer than stated online. In addition, unfortunately, it is not worked properly! It's a miracle that nothing worse has happened ... And the best comes at the end; Allow time for your suitcase. Much time! Viiiiel, viiiiiel time. Maybe then he will come sometime ...

Large airport with nice shops. Insufficient staff to manage it well, clean spaces and poor bathrooms. Management of bad boarding (few announcements and scarce indications)

Small tips----here has 2 terminals , but actually if you don't need to check in on the counter (you already have your boarding pass in your hand) , you can just run to the security checkpoints to get into Gates, because the terminal are together... only 2 sides down the departure hall. After the security checkpoint, you can figure out which gate you should go. Save a bit time ~

A large beautiful airport with many restaurants and small shops. Everything is very clean and clear. Employees are on the ball and you are everywhere quickly served and handled.

Flight delayed because no buses to the plane came to the gate. Bad performance. 0/5 stars

Province Airport. Only once a week departure to Dubrovnik is ridiculous. Bad connections for business travelers. Recently you can not even leave the handkerchief in the pants at the security scan, bags to put in the handkerchiefs are not given.

If you have to wait about 2 hours for suitcases you are angry.

It is the main hub for the northern Germany to International airports. I like this airport because it is easy to get into this airport from the main station. Inside the airport, it has a center of luggage where you can put your baggage more than 24 hours, I had experience with this. Fresh food also easy to get around the building.

Clearly, in terms of luggage issue needs improvement !!, everything takes too long.

security messy and unprepared. At the security check, I was required to have my liquids in a special bag. I did not have such a bag, so the security staff insisted that I throw away my liquids, including an expensive perfume and an expensive cream, all in all, this caused me a damage of more than 80 euros. When I asked if I could buy such a special bag, the employee told me that you are no longer offered on site and possibly there is an automaton at the entrance with these bags, but he was not even sure if they were there can buy. Normal thought-out airports, such as Helsinki, Stockholm, etc. have the bags either for free or sold where they are needed right at the checkpoint and not somewhere at the airport entrance. Too bad that Hamburg is still very inferior to the good airports, it could not be due to a shortage of money but probably due to poor management.

Very bad experience! Had to fly by plane on 01 08 20 at 21 40 Where I was to check in, could not with the phone and there was an East European lady standing and shouting at us with clothes on police rather than try and help us. You must send your staff to the kindness course

Never long queues. Great little airport with good facilities.

Slow service on all switches. Must be almost 3 hours before flying.

Constant delays because, among other things, too few employees are available and long wait for the return of the luggage

The security check and baggage check-in is smooth and quick.

The baggage claim, however, is a complete disaster. After waiting about 1.5 hours at the baggage claim and the announcement came that the process was still going on, clapping started.

HIRES MORE GROUND PERSONNEL!

The poor people, who have to make the delay announcements all the time, can only be sorry for annoyed passengers.

When it comes to baggage claim, probably the slowest airport in Europe