Ute Siegler

Review of Flughafen Hamburg Konsortial- ...

We had on Sat, the 08.12. In 2018 we accompanied o...

We had on Sat, the 08.12. In 2018 we accompanied our 18-year-old daughter to Hamburg Airport. (Flight to San Jose, Costa Rica via Frankfurt). She had of course from the organization (internships worlds), over which she had booked the trip, a booking confirmation with booking number via mobile phone as well as self-expression available.
At 9:00 am we were at Terminal 2, Check-in 7.
Pia, our daughter, wanted to go directly to the check-in desk, but was asked by a young lady at the terminal, who was at the entrance, to boarding pass machines, where she was asked to enter her details. Our daughter, who worked with her boyfriend (both graduates with age-appropriate IT skills) the machine, however, failed again and again after entering the requested booking number, so I asked the lady at the entrance for assistance. She looked at me condescendingly and replied: "That must regulate your daughter!" I was perplexed and asked her what task she actually had here and who could help us now. She just repeated her first statement, and I asked for her name, which she refused, she did not have to tell me her name. In addition, she covered by hand a badge / name tag, so I had no chance to direct my displeasure purposefully to the next higher place. She then went to the first check-in counter and phoned. I grabbed my smartphone to take a picture of the person, but then looked away, as it seemed more important to me to find a competent contact person for my daughter's check-in problem. So I made my way, somewhere in this terminal, a service station or similar. to find. Meanwhile, I got a Whatsapp message from my daughter: "Mom, come quickly to the counter, the woman has threatened that I should not leave before the photo of her on the phone is not deleted, they would have already alerted the police!" Of course, I came immediately, there had luckily taken care of a Lufthansa employee to Pia, could discover the source of error with the booking number and took care of a connecting flight for Pia, since the originally booked plane had already loaded the luggage. Some Lufthansa employees at the check-in desks had also noticed the whole debacle that they would not be able to name this lady because these assistants would be provided by a third-party company and would change constantly. But we are also not the first passengers who are exposed to such reprisals by these assistants.
Incidentally, I was then still one, alerted by this assistant "departure manager", a Mr. Alexander A. (the full name I would not specify here for data protection reasons) to. This gentleman did not seem interested in service-oriented de-escalation: he literally built himself up in front of me with his arms crossed and said, "So you're the lady my co-worker" yelled at? " I wanted to put it right, but Mr. A. attacked me with reproaches: I would not have the right to ask for the name of the employees, I should not take pictures of them. I'm familiar with privacy, even wanted to show him my "clean" phone, but he was not for clarification and mediation, but he just wanted to position himself loud. It did not seem to interest him at all that due to the lack of help from his colleague our daughter had missed her plane and this colleague handled the flight crew incompetently and inadequately. (By the way, before our experience with this lady, we had also observed how an Asian passenger approached her and spoke in English, and that coworker was unable to give her adequate information in English ... the English word for "customs "was evidently foreign to her.)