Bait And Switch Dropped of a different model machi...

Bait And Switch Dropped of a different model machine than what was contracted for..they fired our sales rep Stephen Rice in the middle of my transaction, sold the forklift we contracted for to someone else, when i tried to explain my situation the new sales rep was cavalier.. Would not allow me to return, as they already had our deposit.. So now we are stuck with a machine someone in there company decide we should have, not the one we choose and contracted for...