Fletcher Jones Mercedes Benz Chicago Review

Great working with Chuck. He was patient and helpful.

Walter did a great job getting our company the perfect Sprinter Van to fill our needs! The Sprinter High Top Crew Van gives us the needed seating and room to get our job done. If you are considering a van Walter is the guy to work with.

Good customer service on the phone and gave me many options....

Chuck was very helpful in getting the serivce and the car back to me as soon as possible. Thanks Chuck.

Beautiful showroom, very friendly people, excellent inventory. Wasn't there to buy, other business. Met a very cool salesman, Bryan Ward. If you're in the market for a MB, check them out.

I had a great experience with Atanas and Lok and they will be my first choice!! You could get the best price and service here!

this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the curtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE.

Great Service, very professional and friendly staff!

I had such a sad and disappointing experience, yet again, with this service department. It took them 2 days to change a simple headlight, a process they told me would take 3 to 4 hours tops. And during that time, no one bothered to call me to inform me that they would need my car overnight, and when I called to get the car's status, shockingly, no one was able to answer my question. When I asked to have my car's technician call me back, I was told he would ... and then he never did. In fact, no one bothered to call me back at all.

Unfortunately, this type of disregard for the customer is quite common for this dealership, as evidenced by the consistently high number of poor Yelp reviews. While it has happened to me several times, it clearly happens to others on a regular basis.

There are far better service providers elsewhere. Simply not worth the headache they put their customers through.

I was made extremely comfortable throughout my first financing experience thanks to Joseph. He made the selection process simple with his knowledgeability and willingness to consider my needs and desires. Joe also made my options clear, creating ease during the [efficient] financing process. He was flexible with me, since my work schedule keeps me very busy. Joe is always willing to go the extra mile! I am grateful for such quality customer service; good customer service can mean the difference in a product or transaction.
Aside from Joe, MB of Chicago is a clean, beautiful facility full of wonderful personalities. You will thoroughly enjoy your time there regardless of a purchase.
...but if you want to purchase, ask for "Big Joe".

Who ever was driving one of their cars 4714 eh plate number was driving reckless almost sideswiped my vehicle this morning on lake cook Rd. I beeped and he continued to push his way in. If this is who they have working for them I'll never visit one of their locations.

Professional, fast clear detailed explanation of services accurately estimated time completed ! Thanks, Tony

Maintenance service is expensive but thorough. They look through the entire car history maintenance records to make sure no milestone services were missed. The personal service is exceptional. I've worked with both Eric and Maya. They both have taken the time to walk me through estimates and repairs, even going so far as to email me pictures of faulty parts. When needed, they have always been able to accommodate me with a loaner car and were flexible with loaner returns when business travel has conflicted with pickup.

My family has been to almost every Mercedes-Benz service center in Chicagoland. None have been more thorough and accommodating then Mercedes-Benz of Chicago! MIKE K. Is my service advisor and the reason why I can say these nice things. He is always on point! Always genuinely chatty and cares. Eliminate future hassles and frustrations and go see Mike K.

The service to replace the hydraulics for my trunk and reset the computer was prompt, and I was provided with full information. I would use this service center again.

Paul Price and Mercedes-Benz of Chicago have changed the way I view auto purchasing! The absolute best in customer service (he even remembers to wish my 92-year-old mother a happy birthday!) and attention to detail, as well as respectful of my time. Clearly Paul, and his custom cufflink collection, are a key differentiator for MB Chicago, and one of the elements that sets them apart from all the other luxury auto dealerships! Thanks Mr. Price!

Every visit to MB of Chicago is always excellent. The service coordination, the staff, everyone. The facility is 1st rate, the quality of service is also 1st rate. I could not imagine taking my Benz to any other.

The staff in the service department was very friendly and it didn't take hours for me to leave my car, get a loaner and be on my way.
The work was done in a timely manner and it was ready at the time I was told to pick it up.

I got my first very own car from here and I can t find words to explain how blessed I feel to have done businesss with MB Chicago. Mr.Raul Valle was a true professional and never judged us for coming from a modest background unlike the **insert expletives** at Loeber Motors who thought we couldn t afford one. This is the only place I would recommend for one to get a car. My baby loved the playroom and everyone was extremely welcoming here. Make sure you check out their espresso machine in the back.

Getting a Mercedes was a life changing symbolic moment for me in many ways and these guys helped me realize that. I already know I am getting my next car from here.

Amazing experience.... all I was looking for and more.

Long wait and I didn t appreciate doing extra work on my vehicle without consulting me first.

I purchased a 2008 ML350 from Mercedes of Chicago a couple months ago my first stop and only location was this one. I was under the assumption that I was going to be shopping around for this suv especially because of the color. To my surprise I walked in into the beautiful showroom that is just state of the art as well meeting the sales associate a beautiful charming woman named Sharon Ladd. Dealing with her from the get go made all the experience that much better I could not ask for more. She was very professional knowledgable about the product as in the car and what she was selling me. I pretty much was relieved that during the process of test driving the suv 2008 ML350 i was going to purchase the car I loved the color miles and the non pushy experience I had with Sharon she was just a delight. As far as negociating price to my surprise again dealing with Christopher Bard exceptional he was straight forward with me on price it took us less then ten minutes to come to an agreement.WOW Overall my experience with Mercedes Benz of Chicago was great professional exceptional service and most important smooth sailing i give this dealership high high marks come here first before you even go elsewhere because you might just end up like me with a beauitful car and great experience.

Good Customer Service! But the Car Service I think was bad! and way over priced, if you want a better deal with good work done to your nice ride, go to Lober Motors up north. I got a oil change here at the service center at MB of Chicago, and yeah sure the Adviser had a great smile and staff are there are nice, but I think they messed up my right side brake in the front of my car, and that not even what I was there for, haha, after they pointed out a pin one of 2 that so called popped out, which I think they took it out just to up-change me to make up for the cheaper $89.95 oil change special they are running just to get you in, that really cost me $152.00 after all said and done. I left feeling like I was taken for a ride with a smile and scammed out of $52.00 to cover the oil job they did. I would highly tell anyone with a MB, not to bring it here. It was the first time for me and last time I will go there. Remember people! They are a business trying to make as much $ to pay the bills and people that work there, so make sure you know what's wrong with your car first! before taking it in, or like a Dr. get a second opinion to make sure this is the case and they are not take you for a ride too.

My Experience was beyond Excellent. It started with me calling inquiring on a GLK350 and Bob told me to come in and test drive. When I came, Bob met me at the door and introduced me to sales representative, Guido. My time there was very comforting and I did not experience any long waiting periods. I was giving a tutorial of my vehicle and the features. I have purchased BMW's and Porsche's, neither dealership gave me the attention that Mercedes-Benz did and I can not wait to trade my car in and get my GLK550. Thanks again BOB and GUIDO.....

Our sales rep, Jaime, was awesome! Not only did he get me the vehicle I wanted for the price I wanted, but he managed to get me in and out in less than 2 hours! I loooooooove my truck!!! Mercedes fan for life!

Roadside assistance helped me out within 20 minutes & had me back on the road. Great service!

I would not recommend this place to anyone! Bad service simple as that

Brian our sales man was very professional and kind person to deal with. He seemed more concerened with getting us intot the right car as opposed to the most expensive. My whole family thought the car buying experience was painless and fun. My daughter really enjoyed playing with the WII in the showroom while we talked business. Plus the hot chocolate!

Special Thanks to Max M and Vinita at Mercedes-Benz of Chicago, your attentive attitude towards your clients is exceptional. I searched various MB & BMW dealerships for a car and did not get the positive response as I received from both of you. Although I had personal issues going on within my life you made me feel that you were truly concerned. Thanks again for being so courteous you made purchasing my car effortless.
Thanks again,
D. Davis

I had a great experience interacting with my salesman Mr. Sam Tomaino. He was very patient with helping me chose the vehicle that was right for me. I appreciate his knowledge of the many different types of vehicles that were shown to me. I thank him for all of his help.

I had a great easy experience. David Cotrell was my sales person and he made the process easy and low key. I like my new car a lot.

I would like to thank Nick Capone and all the folks at MB Chicago for their outstanding professionalism regarding my recent purchase. Highly recommended.

After doing some research for a new vehicle, I decided on a C250 Sport and was put in touch with Frank Bertone at the dealership in Chicago. Unfortunately, there weren't many of these cars available in the US yet, so Frank worked with me to custom order a 2013. Eventually it arrived and I picked it up this past weekend. The process was quick and painless, and Frank was great to work with. The car is beautiful and I'm sure I'll be back as a member of the MB family.

Very professional and very pleasant experience I had,you won t be able just to go there and take a look,you will buy something 100%

Was a first time visit and customer, left satisfied from start to finish. Very professional staff, Atanas took care of everything I needed and recommend you stop by with him if you're looking for a new car. Top of the line experience.

This was an excellent car buying experience! Everything what we planned and modified in the vehicle was done with the outmost care and attention. Thank you M-team!

I felt inclined to write this review due to the extraordinary service I received at the MB of Chicago dealership on North Ave. I have bought several luxury cars in the past and have worked with many different dealerships. But this was, by far and away, the best experience I have ever had while purchasing a car.

They say you only get one chance to make a first impression. And what a first impression MB of Chicago made. I was greeted, several times, within the first minutes on property and offered a beverage immediately while they paged my salesman. I had the pleasure of dealing with Paul Price who is not only a hell of a dresser, but a genuinely caring individual as well. Paul handle my needs as his own. He went the extra mile at every opportunity and followed up every time I left the dealership during this process. His knowledge of the product line was refreshing to say the least and he had a great knack for being able to take my vision of what I was looking for and make it a reality. I can say without a doubt that Paul has earn a client for life with his performance. MB of Chicago is lucky to have a person of his caliber representing their organization.

Buying a car can be a stressful thing in many cases. I can assure you that this couldn't be further from the truth when dealing with MB of Chicago. I would like to take this opportunity to personally thank everyone at the dealership for making this a great experience and for delivering on every promise. As soon as I drive the wheels off of my new GL450, I will be back for another one.

Sincerely,

James Carroll

My whole experience from start to finish was professional and enjoyable. The car exceeded my expectations. I thoroughly enjoyed working with Anthony and would recommend both him and the dealership to anyone looking for a Mercedes Benz. In a world where we don't always have the best experience in a car dealership, this was great. It is without hesitation that I would buy another car from Mercedes Benz of Chicago. Don't forget it to ask for Anthony.

best auto service I've had from a dealer in a long time

Obi did a great job at explaining our new GLC300. He was professional, patient, and responsive. We would recommend him.

Chuck Benson is a Great service advisor-took care of my car without an appointment
emergency!!!!!!

I like Mercedes Benz and my boy friend is a Mercedes Benz Kompressor. Named Matt and another is named Salvador. You know how much Mercedes Benz means to me. I haven't heard of a better car even in Melbourne, Mate!!
Awesome cars, Mercedes!
I really liked Lexus but now my Lexus dealer is kinda rude. I was tortured by one catty and mortified person. She refused my salary and didnt open my Lexus so I stick with getting a Mercedes Benz Kompressor.
Sincerely, Malucia LaCunningham Sabrina Jimski

Great service, excellent communication, thorough timely diagnosis, and a cost effective solution plan. I have never had a better car service experience. I cannot recommend them highly enough.

As I experience every time excellent customer service in a very innovative service center with outstanding communication and easy drop off and pick up which is absolutely seamless. Thank you Terry and your team.

Terry Stailey was my Service Advisor and he was a pleasure to work with! I had to drop-off my car early and he made sure to greet me when I arrived, and also made sure that I had an equivalent loaner to use for the day, which is a HUGE plus for me! Terry also gave me his direct line which I could call/text to get a status on the car. I was getting Blind Spot Assist fixed on our car and Terry actually looked me up in the system and confirmed that the repair was covered under the warranty and that I had a $0 balance. I will definitely be taking my car back to MB of Chicago for future service visits!

Mr Dan Hoffman service advisor, has been taking care of my business sprinter vans for a few years.
nothing bad to say all positive feed.
exceptional, very educated, and fast service.
I feel at home when I go there.
thanks Mr Dan

Good service writers went in for oil change very easy and quick

My wife and I bought a 2014 CPO GLK350 4matic in September from Big Joe. Really couldn't have asked for a better experience overall. This is our first Benz and so far absolutely love it! I liked that Joe didn't pressure us and was able to get answers to all of our questions. The financing was smooth and delivery of vehicle was on time and spotless in appearance. We did purchase the extended warranty on the vehicle and also extra wheel and tire coverage policy. We did end up cancelling the wheel and tire policy within the required time frame and had some difficulty getting our money back on that. It turns out that the outside company dropped the ball on the refund and Fletcher Jones ended up cutting us the refund check instead to keep us happy. I was getting worried about the situation but it turned out fine. Just had to bring vehicle in for service because Mbrace system wasn't connecting. The service department gave us a loner and fixed our vehicle in a timely manner. The whole process was really smooth and nice because everything is covered under warranty. I recommend anyone who is looking for a Benz to give FJ a chance at your business. Thanks for reading!

Tony was very helpful - he made the entire service process very smooth!

Sam Tomaino and Leon Smith made my purchase of a new GLC easy and painless. I'm very pleased with my new car.

My experience occurred last spring but never had the opportunity to leave a review or speak with anyone. I had the worst experience here as a consumer (car buying or otherwise). I came here with a friend so that I could test drive and learn more about the GLC as I needed to replace my Q5. I checked in with the front desk so that the receptionist could assign me to a sales consultant. I waited in the showroom for 2+ hours and spoke with the receptionist several times before any sales consultant made their way towards me. I watched several other people be serviced and greeted in this time span. When I was finally introduced to Kevin Morley, he turned to my friend (a male) and asked him what car he's looking for. We corrected him and said that I (a female) am the one looking to buy the car. Apparently that went through one ear and out the other, as the whole time Kevin was more concerned with selling the car to my friend than to me, even asking if he (instead of me) wanted to drive the car during the test drive. Spoke with my friend about NCAA basketball and hip hop (which you should know, by the way, black people do like other things besides basketball and hip hop) during the test drive instead of answering my questions about the vehicle. Just a very strange and demeaning experience. When we arrived back at the dealership, I expressed that I was not interested in learning more about pricing and etc., as there was no way I was purchasing anything from this guy or this place given the service I had received. He then brought a manager over (older, brunette man) who immediately introduced himself to my friend and tried to pressure him to purchase or hear more about purchasing the GLC. He merely glanced at me. The problem with that approach is that again I, and not my friend, was the one who was interested in buying a new car. My friend spoke up and said that the beyond not being so much as greeted when we arrived and then ignored for hours, they continued to ignore me (the actual potential customer) and instead chat it up with him. I don't even remember their response or if they responded at all, but regardless it was already clear to me that this place does not understand the meaning of customer service or basic social etiquette. I ultimately got another Audi, but if you're interested in a Mercedes-Benz please be wary of spending your money with this dealership. They seem not to value certain customers at all and break so far away from the luxury MB experience.

I was very happy with my service. I had to leave it over night as it turned out to be more then an express visit, but my car was finished by the next morning and doesn t smell like oil any more.

Lok Wong was exceptional. He went above and beyond to make the experience memorable. We will definitely be seeking his service again in the future.

This service trip was the best I have had at this Mercedes. Everything was well communicated and done beyond expectations! Thanks Terry!

I had a wonderful experience working with Max at Mercedes Benz. He was SO knowledgeable about the cars and was able to answer my questions with confidence. I can't remember the other guy's name (a business manager) who worked with me, but he was great as well. Looking forward to a great relationship with this dealership while I own the car.

Chicago MB is Highly recommended if you re shopping to buy or lease a car, excellent customer service! Few weeks ago been checking out to trade in my GLK to a brand new car, both Bob Mckinnon and Dennis Smith made our buying experience very easy and smooth. Dennis Smith went above and beyond to assist us in finding the right/perfect/with all the options I needed for my new MB car. Dennis took time to explain and ensure that we understood the features. This is my second time buying from this dealership and I can say they always exceeded my expectations. Financing paperwork was efficient and very straightforward, thanks Travis! Again, thanks Dennis for being honest and transparent you are really D Greatest

Always honest and on target. Ask for Eric M. he is truly first class to work with. He is very knowledgable, communicates and loves cars, including yours, no matter how old or new or the situation you are in.

Treated with respect, dignity, and trust by Leon Smith and Sam Tomaino.
Definitely, I would recommend this company to my friends, and will eventually obtain another Mercedes from your company

My advisor Melvin Peoples went above and beyond in assisting us with our car while it was in the shop. My experience with the entire staff was excellent!

Thank you Melvin and MB Chicago.

I love bringing my C63 car here. Erick is very knowledgeable and will tell you exactly what your car needs and doesn't need. He doesn't try to put extra stuff on you, just what needs to be done and what can wait. They even did a very nice job on cleaning my verrrrrry dirty car inside and out! Very fast in and out time. Much better than the other mecedes dealers I bring my car to.

I ordered a replacement key for my SL 6500. Because of supplier issues it took 3.5 months to obtain the key. The Service Center was excellent in keeping me up to date on obtaining the key and any issues that came up. Oscar- Thank you!
I came in to have the key programmed. and expressed my concern regarding how long it took to obtain my key. My service adviser understood my concern and did the right thing. Dan Hoffman - Thank you.

Overall customer service is great, staff I have dealt with are very professional and willing to go the extra mile .

Short and sweet... Geoff was great!!! Friendly, professional and completely thorough with detail and follow through from beginning to end.

Great experience.

Nadia, Moe and Ryan,

I wanted to again thank each of you for everything on my Mom's delivery. Both of us have never experienced such a first-class execution on a vehicle transaction. I personally have bought many luxury vehicles and the Fletcher Jones experience is second-to-none! My Mom couldn't be happier and absolutely loves the car!

Thank you all for your top-shelf professionalism!

Scott

I am so glad that I got my first experience at buying a car at this dealership. The problem is that the standard has been set super high. From the moment you come in you feel like you are taken care of. I particularly purchased a car that wasn t a Mercedes. Raul was an excellent sales rep and eased my decision by letting me make it. I was afraid about being taken advantage of but I was honestly impressed on how different this experience was from my expectations. What can I say? You can buy class but here there is no deal without it. I got a Jeep that looked like it was purchased from the manufacturer. I trusted rightfully on their reputation and for one important reason: they won t risk loosing it over a bad deal. The car itself had been taken care of exceptionally by the previous owner. Which to me talks a lot about their willingness to do a trade in business only with the best kept cars. I have spoken about my vehicle with many friends and I keep hearing you are so lucky , what a great deal . I would recommend Mercedes Benz of Chicago to anyone who is looking into being taken care of while purchasing a car. There is so much transparency and excellent customer service!!! I can t say enough Good things!! Hopefully you also get to meet Patrick!!!

I could never be happier about my business and my car!! And my next car has to be a Mercedes from them!!!

Excellent discounts on labor day. Highly recommend to making the appointment before go. We got great taking care from Natalya.
Start at 11am test drive, negotiate and got the new car before 3pm. Negotiate part was fast and unbelievably easy just like Fletcher Jones Audi. Better than most luxury car dealers especially Lexus.
Only part that I'm not so happy is car not detail clean before give it to me.

Long time customer on 4+ cars, but Items were stolen from my 2014 E Class recently. No longer a customer.

I recently took my car in for servicing and the staff was great! The greeter Carlos made my experience very pleasant. Kat communicated with me frequently and my vehicle was ready in no time. The online invoice payment option is the best! Thank you Fletcher Jones of Chicago Service Team!

The service and support we receive from Mercedes Benz of Chicago is amazing! They provide continuous updates, always answer every question and service my car so quickly. I don't look forward to needing service, but appreciate the experience when I do.

When you have car problems it can be a headache, but not at Mercedes Benz of Chicago's service department, where they treat you well and fix your car. We have always been very pleased with every service advisor who has taken care of us. Erick recently took care of us, as he had done in the past several times. Jim Jordan in their sales department had sold or leased us all 5 of the cars for the past 20+ years. . Erick, Terry, Melvin and recently Max has efficiently and effectively had our backs when ever we needed service or maintence on any of our Mercedes's.

Excellent service! Justine is straightforward and sincere. Drive out in style

My husband and I bought a car on Saturday from Joe Smalzer at MB of Chicago. It could not have been a better car-buying experience and it was all due to Joe. He was professional and easy to get along with, and gave us an extremely fair price on an awesome car. I'd recommend anyone in the market for a Mercedes go to MB of Chicago and ask specifically for Joe.

Absolutely great, personalized service. Our consultant (Natalya Chaykivska) gave us detailed answers on models' specifications, pre-test drive explanations, paper work, familiarized us with the new car - all above 10. Natalya spent several hours patiently discussing our whims, and it is only due to her expertise, creativity and attitude that most of them materialized. Got very good deals too, both on the new car and trade-in. Natalya is a very rare, unique gem in the MB of Chicago crown. Good luck!!!

Mr.Kim was great!!!! Very helpful and made the car shopping experience wonderful. I highly recommend this place and will be returning for any of my future car needs... Thanks again Mercedes Benz of chicago!!!

Nick the sales person was very transparent with me regarding the pricing and He went in details regarding the vehicle features. Awesome buying experience and I would again lease from the same facility.

THE WORST DEALERSHIP I HAVE EVER DEALT WITH. THEIR SALES PEOPLE ARE EXTREMELY RUDE AND FULL OF LIES. MAKE SURE YOU READ WORD BY WORD BEFORE SIGNING ANYTHING.

SERVICE TEAM IS THE WORST. THEY DON T CARE ABOUT YOUR CAR. THEY WANT YOUR MONEY.
I DON T KNOW HOW THEY ARE STILL IN BUSINESS.

Ayna Mantyyeva(you will be able to find me by this last name)

Always easy and comfortable in a sometimes difficult situation. Eric has been terrific, and the rest of the staff have always been friendly and helpful.
Keep up the good work and you will always have satisfied return customers.

Last night I just purchased a brand new 2013 GLK 350 from Mercedes-Benz of Chicago. This is the 3rd new Mercedes that I have purchased from this dealership and specifically, my sales person, Paul Price. I can't say enough good things about Paul. He is professional, courteous and has a memory like a steel trap. His attention to detail and ability to get me a great deal is what keeps me coming back.

The car I wanted was at a dealership in the suburbs. Paul drove over an hour in rush hour traffic each way to get my new car and bring it back to me. He always goes the extra mile and for that, he has my loyalty.

I would also like to mention that Nikki Dillard did a fantastic job of getting us in the door and our finance person, Moe Ghanimah was a pleasure to deal with as well.

Lastly, I'd like to say that one of the best things about this dealership is the Service Center. I really don't think there is a better service center anywhere in the region, period. The facility is great, the people are always professional and my service adviser (Lynn Heller) is the best!

I highly recommend Mercedes-Benz of Chicago.

Incredible service that matches the brand...experiential for sure.

Great experience. Had a issue with warning indicators which needed attention.
I made an appointment to have this checked out and my visit was organized and friendly. Terry Stalley, my knowledgeable service adviser got me in, provided a loaner
and communicated with me about the progress of the repair. Getting the correct part
took a couple days but I am totally satisfied with the fix. As usual, the atmosphere was
busy but friendly and professional. The complementary car wash was also a nice touch.

Professional, transparent and prompt. Terry was a pleasure to work with and sure to cover all the stops in mitigating my service appointment.

Very knowledgeable and straight forward sales manager Chris was great

The entire process was handled with ease. I purchased a vehicle from 350 miles away and it couldn't have gone smoother.

Bought a car with extra service on it and they refuse to do what they promised. Disappointed a lot of money for Kia service.

As always customer service is great, and I wasn t over charge to have a light bulb change,
That was great! And Jesus Roman with the new trainee, as always professional
Thank you, 10/10

Overall, have purchased multiple cars from pre-owned to new. The service department has been excellent. Any complaints I have they take seriously and are always willing to go on a ride along to verify any rattles or issues. Never an issue with a loaner, just have to plan a little in advance. If it's an emergency, they always accommodate. Eric is great and Geoff is amazing. No car is perfect and I have had some issues with my cars, but they are always there to take care of them.