flash informatique Review

Good shop fair and right prices, you know what you get

Nice extensive store with lots of choice. Very many items in stock with easy collection.

Excellent service and prices. Much better after sales than the "alternative" competitor :)

Helped well and quietly, after which new memory and SSD were deployed in a few hours. Neat fast service

Nice store with huge selection. In addition, a class webshop.

Fine and large computer store. Been a customer several times both online and offline. Assortment is wonderfully large and varied. There is something to be found in every price range.

The prices are surprisingly good for a store with such a large property and amount of staff walking around.

The online and offline ordering process works fine. Easy to order online and pick up in the store, but also buying something directly in the store is a piece of cake. Almost everything in stock.

Trusted place for information technology. Good service.

Helpful and knowledgeable staff. Most of the time crowdy..

good thing friendly helpful staff and reasonable price.

Large assortment, good website, perfectly accessible

Fast service and the employee knew about it. Got immediate questions.

Quick service. It is honestly told what is going on, and if a new product has to be purchased when the old one is defective, then no overpriced laptop is recommended where a cheaper one is sufficient.

Beautiful store, you will be helped quickly and friendly!

Great computer shop, long opening times and quickly helped.

Helped nicely. Nice and safe collection system at this time.

Good IT business. Separate counters for advice and sales, handy and fast.

Informatique customer service is everything you are looking for in customer service; friendly, funny, helpful and anything is possible. No hassle, in a word perfect! Naturally they supply solid electronics that Top Koeriers has been using with great pleasure for years.

Great store with good service and competitive prices. Pick up works fine only really only go when you have the confirmation that you can pick up an order. Even if a product is in stock according to the site, wait for the pick-up message. The usefulness of reporting via the link in the email that you will pick up your order is not entirely clear to me, in the end you are just waiting because you only get in the queue when you enter or scan your collection code.

I bought a laptop for my daughter for school use.
After a few weeks the screen starts to flicker and I contact the service department.
He tells me to download a return form and send the laptop. I could declare the shipping costs because it concerns a warranty case.
Since they say it's probably something small, they can fix it in the house. Then it only takes a few days that I lost the laptop.
Sent the laptop and called two days later for status. Unfortunately he was not yet booked in and that may take a few days. After that an assessment has to be made where it needs to be repaired and after that it will be repaired.
All in all it can take up to three weeks.
I do not get the shipping costs back according to the other employee .......

I would think again before buying a laptop here that is a few tens cheaper than the local computer farmer !!

Understand things and they can help you with most things

Again super helped. Come with hardly any information but everything is perfectly checked and entered again

Nice thing! Since Alternate no face to face shop anymore, I switched. Nice thing! Have a lot in stock and think along with you. Regular customer there!

I am really so proud of you you just come up with a motherboard in front of me for little price with lights I HAVE NEVER EVER EXPERIENCED and horribly fat that motherboard and called them for information about when it came and said it is on its way and tomorrow at so late at home with me is good survice I am also happy with you I will buy things more often from you really great I have never experienced and seen that a motherboard is located, but really the entire motherboard and my processor also fits perfectly and the video card from msi (good brand by the way) you have a lot of good computer stuff thank you for the motherboard !!! And one more question do you also have rgb fans who are suitable for the cabinet if so? Let me know soon and the amount of it then I know what to get!

Sincerely,

Henk

Eibergen

Good laptop backpack bought for my 17.3 "laptop and then additional memory for the same laptop!

No nonsense service and fast delivery. The store is easily accessible and you can park for free. Beautiful showroom. Own technical service.

Reasonable in price actually accessible to everyone.

Excellent service in the event of a technical problem! Very satisfied.

Ordered a product and canceled it in 10 minutes. Again 10 minutes later received a message that the order has already been prepared for shipment and therefore cannot be canceled. No shipment confirmation yet, so no registration yet. Can send it back. What a waste of time, open the box again and just cancel the order ......

Fantastic service beautiful product from the outlet with a nice discount! Thanks guys!

I regularly buy from them and the last few times also pick up stuff in Berkel en Rodenrijs. Went super fast and super easy every time.

After the HP Omen action which went very fast the action was unfortunately over, but I was quickly pointed out the same laptop in the outlet. This ordered, nicely packed with all accessories. Laptop is in perfect condition and very happy with it. The customer service is fast, both mail and telephone. I recommend informatique!

A good computer store with lots of choice of different parts and accessories

It was my first experience with this company.
I ordered a case for my setup , in a really good price compare to other websites.
It came exactly when they said it will come. The reason that I give 4 stars instead of 5 is because they didn t give so much attention to the protection. I would like if they also used a second box instead only the default of the product.

Fully specialized in IT, with accurate advice and amazingly fast delivery from their warehouse. Easily accessible by car.

Help with anything to do with computers. And good service.

The technical service only knows how to solve very clear problems. The problem with my pc was not an obvious problem, which is then not picked up by the technical service, so bad service. They are also good at standard solutions, but that is also the case elsewhere. They are not the cheapest either.
Informatique is disappointing if you ask for more than standard work.

I had a motherboard with problems: random reboots. Problem identified by Informatique. Motherboard (MSI) replaced by new exactly the same type of motherboard with the same problems. Another type of motherboard with extra payment was not allowed by the head of technical service ... so, we had to buy a whole new motherboard (Asus) to get rid of the problem: Bad service.

EDIT: After posting this review, the problem has been solved by Informatique. Of course it would have been better if this was handled properly immediately.
___

Very bad customer service. After ordering a product, the description and image on the website turned out not to correspond with the delivered product. Customer service indicated that I could return this product, but had to pay the shipping costs myself for the new, correct product. This while they themselves acknowledged that this was a mistake on their part. Apparently the problem could only be solved if I took the costs.

Never before have I been helped anywhere so badly and unfriendly than in this case. I ordered a completely assembled system with a screen worth 2200 at the beginning of September. Due to a long wait, I only received a message at the end of October that I could pick up my order. Once in the store, a stack of loose boxes was put in front of me, due to a mistake by the staff. I had ordered a COMPLETE system, and not the individual parts (also paid for). The front desk staff were very unfriendly and unhelpful and told me it is what it is, we can't do magic with weird hand gestures. I was even blamed for not calling in advance, while I had received an email that my order was ready to be picked up!

Now I own my PC and it breaks within a week. Again with unfriendly staff behind the counter, where I was refused a return payment !!!! I spend 2,200 euros on a company and this is how badly I am helped. I drove 4 times from The Hague to Berkel and back for this bar bad service, for a system that doesn't even work.

Conclusion: DO NOT SPEND YOUR MONEY HERE!

Good advies and service
Also quick pick-up of online orders

Good service even when there is a problem. (E.g. defective device in warranty period. Solved quickly.) Friendly employees who patiently explain something.
Prices of articles are always a snapshot ... For our product (computer) very good price-quality ratio.

They are not always the cheapest but they have a huge variety of products on stock, and service is good and treat you fairly with returns, etc. A good business to deal with.

A top store with friendly staff who know what they are talking about.

Router ordered as stated in next day. Great, that's how it should be!

Nice showroom with products on display, mostly with newest hardware and a variety that differs from most shops. (edifier, rapoo and inwin for example)

Ordering is quick and simple. Maybe not the absolute cheapest on the market, but I'd say it's worth a visit or to support them.

Obviously due to Corona, I purchased online. So I called for help to choose a laptop. The customer service was very knowledgeable and helpful, but most importantly, there was NO sales pressure. I will definitely refer people to you. Thank you!

Helped quickly by a very friendly employee. Very quiet, so it is easy to collect your order.

Good service, staff has extensive knowledge, good product range, free parking in front of the door.

The warranty on my five year old PC has been replaced!

If you do computer search you are here, staff top, with great knowledge.

Extremely good advise at the booth and trustworthy service. Wouldn't buy or repair my computer merch anywhere else anymore!

Good sevice so far and very skillfully helped by Dianne. Lots of knowledge available (each has its own profession) Now wait until my new computer is assembled.

Fine special case. Was looking for special cartridge and their had it. Really helped.

Nice store with an extensive range and excellent service. Competitive prices and always great help.

Great business, pick-up works fairly quickly.
Knowledgeable staff.

Very good computer store. Sellers with business knowledge, a wide range and their own technical service.

Has been a regular customer since 2001. But have known Informatique via the website since 1999. Informatique has a good website and the service is very helpful. Meanwhile to my 3rd self-assembled computer at Informatique. Unfortunately I took my first assembled computer at MyCom in 2002 and assembled it myself.

Informatique:
1. 2005: AMD Athlon 64 X2 4400+ system
2. 2009: Intel Core i7 860 Lynnfield system
3. 2015: Intel Core i7 6700K Skylake system

They build in very nicely for 45 but the service and the build-in quality are just very good and cable management is very good at Informatique. Highly recommended! Informatique

Been coming here for my stuff for over 20 years. Service oriented and a nice showroom. Physical stores are still very relevant and Informatique is a good example of this.