I bought a laptop for my daughter for school use.

I bought a laptop for my daughter for school use.
After a few weeks the screen starts to flicker and I contact the service department.
He tells me to download a return form and send the laptop. I could declare the shipping costs because it concerns a warranty case.
Since they say it's probably something small, they can fix it in the house. Then it only takes a few days that I lost the laptop.
Sent the laptop and called two days later for status. Unfortunately he was not yet booked in and that may take a few days. After that an assessment has to be made where it needs to be repaired and after that it will be repaired.
All in all it can take up to three weeks.
I do not get the shipping costs back according to the other employee .......

I would think again before buying a laptop here that is a few tens cheaper than the local computer farmer !!