flash informatique Review

New laptop purchased and received with defective keyboard. E-mails will not be answered.
I would receive a return label, this did not happen. After a phone call I managed to do it.
Laptop has been returned and it now appears that it can take a few days before you get a response.

Great computer business. Large assortment. Fair prices. Expert salespeople. Free parking in front of the door.

DISGUSTING how the customer is treated here, fraudulent operators.
Service = 0 - Stay away - Customer is always wrong!
Warranty right has no value according to Informatique

Always get good help here. If you order something for the collection desk, you can pick it up quickly.

From some who cannot write reviews and immediately give out 1 star:
Throw out your internet. You are not worth it because you do not understand.

In my experience over 20 years customer, yes the internal communication is not always top. but they are people. Order 90 out of 100 times and always be very satisfied. Like to think along with you.

I had trouble logging into my laptop (windows screen). After 4 hours of calling Microsoft I got no further. Drove to the informatique and helped very quickly. This was well worth the 25!
Top case!

Good place to buy gaming hardware. And they do installments too . The catch is that you have to go to the store personally and the item cost should exceed 250 euros

Bought the keyboard at computer, broke after a few days. After 6 weeks of waiting, they were unable to repair the keyboard and returned it broken.

Broken ticket machine meant that customers were not helped properly. The staff also seemed to have no attention for this while the defect was known.

An employee who would speak to incoming customers had solved it.

Well arranged. All goes smoothly. Service fine again

Good service and advice, wide selection, also in the showroom. Prices relatively very reasonable

To be clear I did not buy anything here, but I want to assemble a PC, but because of the many negative reviews of this case, I think I will only start.

Nice again the knowledge and experience at the employees

Worthless, big company but no loan
laptops available.
While repair will take at least 3 weeks. You will be told by telephone that it can be arranged at the service desk, but you are kindly told that there is no loan laptop in stock.
Crappy service

The afters ales (technical service) is also in good order .. Just a pity that they are not available at the weekend

Super service good qualities nothing to complain about

Great store for all your computer stores. Both purchase and maintenance !!

Pleasant atmosphere, good help and service, good guarantee.

Despite Covid19, there is an excellent take-away option. In fact, the articles are brought to you in the parking lot! Great and innovative solution

Quickly helped with good advice and reasonably priced

Understanding in the region, great computer store with good stock of the most popular items.

Great shop, expertise. And got a cart for the pc cabinet. Top.

Excellent reliable business, ordering via the internet, possibly pick up in store. Shop a bit messy

Got a laptop for my birthday.
Unfortunately bought here.
After 3 weeks of trouble because I removed a virus scanner. (Because I got annoyed from the puppet screen)
40 euros poorer because windows had to be reinstalled.
Not yet working properly tomorrow but call again.

Been back today, after my complaints they checked it again.
Employee understood my frustration, is already a lot.
Drop by now to see if it's up to the provider, free of charge.
I am happy with this service.

April 22 ordered something on bol.com from this seller. I would receive it May 5. Will I be notified today (May 9) that the seller canceled the item because it is out of stock? Why couldn't they have told me that 3 weeks ago? I have been waiting for it for 3 weeks now and now I can still order something else. Really pussy service. I will never buy here again.

the only good pc parts place left now that alternate is trash

Always a very nice shop for buying PC parts, accessories or complete systems.

Great service and a clear website. This is THE shop for your IT needs!

Good explanation, quickly the order ready. Great choice to buy my pc here.

Always good service, large-scale supply of all ICT-related articles and always fast.

Not the cheapest but a really good shop for all your hardware. Sellers think well with the options available.

Glass panel of computer case just bursts apart and is not reimbursed.

Edit: it had indeed happened after the 30 days. The frame you're talking about is a coat of paint or something, at least not something that brings much strength to the panel. The pressure from the outside would then be the lifting of the panel, because otherwise I have done nothing with it.

A really boutique shop with computers and computer components, you can buy everything here. For this very nice and qualified staff.

Better service and building looks better than their competitor, are slightly more expensive on some things but it doesn't matter.

Good store. Very friendly staff, fast sevice and a big assortment.

Not the absolute cheapest, but the assortment is just stunning and worth an extra buck.

Good store with reasonable prices and good service.

Easily accessible, free parking, knowledgeable staff and quick handling during the week. It can be busy on weekends.

For IT you go to Informatique in Berkel en Rodenrijs

Clearly. Helpful staff. Logically, the site offers more info than the store.

I called Informatique to inquire about the details of a product and was directed to the manufacturer's website. If I don't get technical advice and service. Why not order cheaper from Alternate.nl? The service really fell short today, I am not used to them.

Smooth correct treatment, always a good and reliable address for everything around computers and networks.

Nice shop, good advice and knowledge of business. Try not to sell you unnecessary things.

A very good computer store with a good service department.

For years a great computer business, many products in stock for a reasonable price

Lots of choice in processor, nice store to look around and you can quickly help if you know what you want. You can also go there for advice.

Top store for everything IT / computer related products. Very expert advice.

Good advice, Reliable case.
Fast and well repaired and a very good service.
Really recommended ........

A company that understands that a human error must be solved professionally with good service. Top company.

First off, I am an expert in IT with more than 20 years experience. I visited their shop in Berkel to upgrade my PC with a new graphic card and CPU... the following happened:

Unknowledgeable staff: wrong advice on CPU which was not compatible with my mainboard, wrong advice on Power Supply which the current PS was enough for the upgrade.
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Awful customer service: Waiting for more than one and half hour in customer service after returning the wrong components with my damaged PC because of New PS failure. Then I asked them what happened to my case? They said: Oh! we didnt touch that yet! I said, your colleague told me to wait!! He said, he's gone already!!! We will call you when your system is ready! However, I've asked them to check and fix it as I need my system ASAP and they promised me for next day before 12PM. At the end, I asked them to take out my HDDs before doing anything or even give them to me as they are very important.. they said.. we dont touch them, no worries, everything is safe here!

They have called me around 12pm and the first sentence was this: Hello, one of your HDD is gone! your system is ready. come and collect!

YES! I've lost one of my drives with no reason. When I talked with their technical stuff, they even didnt know whats going on with the pc or why it happened.. The only thing they said was SORRY! we dont know why this happened... its an accidental happening!!!
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Higher pricing policy rather than other similar companies. For example, on a specific SSD hard drive (179 euro), their price is 20 euro higher than others (199 euro)!
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you want to know more?!?! Just say no to them... go shop somewhere else..

Super company. We bought a game pc from this company. The employee thought along well and offered something in different price ranges. As a result, we were in control and we were able to determine ourselves how far we want to go financially. We have received excellent guidance. When something was out of stock, an alternative was offered at the same price. Also nice and friendly help when picking up the system. Definitely a must. A big thumbs up to this company and its employees.

Bit remote and not very big. Assortment can be viewed online in advance, which is great because then you drive for good reason

The people there are always really nice to me, and help me every time I need to buy something. The range of electronics is huge, and everything is high quality.

Informatique, very good! I am assembling a computer for the first time. And with informatique the components are well appreciated. And applying for separate attitude of what components goes without problem! I become a regular here when I need something. I highly recommend buying your stuff here!

Ordered online, shipped the same day and delivered the next day. With the 3rd order 1 day later because Postnl indicated by email that they were unfortunately too busy and would therefore deliver 1 day later than they had indicated in their 1st email. Customer service easily accessible - sometimes a bit longer on hold - and very friendly and helpful.

I have been ordering my products there for over 10 years with all satisfaction. The customer service is professional and friendly. Since Informatique moved to Berkel en Rodenrijs, the service has improved and you have the space to park your car there.

Several times now bought something and super satisfied with the advice and the stuff. One of the few things where you can still go for clear advice and no sales talk. Recommended.

Not the cheapest, but the best service, therefore, a customer for years

Large assortment, good website, perfectly accessible

Everything in the field of computers, screens, accessories, tablet and computer files, professional knowledge available you will be kindly assisted and patiently helped

I did not get the drive through for the rest good service

Bought a laptop for business. From day one, that thing has had cures. Already 2 times examined by them and can not find anything. Re-installed twice already. Today after 1 hour work the same problem.
The only solution they now propose is to send the laptop to the manufacturer, but if they can not find it, there is a cost of 185, -
Welcome to 2017! Try listening to your customer instead of hiding behind rules and procedures.
Spent more time and money driving back and forth.
Go buy a new one at a store where they do know the word service.