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J
3 years ago

Seriously very hard to give feedback and contact c...

Seriously very hard to give feedback and contact customer service. This week has been chaotic in FF Empire. More than 15 lockers can t be used bcos of either broken or locked without anything inside. Lots of explanation and excuses from the managers but not a single mitigation plan shared. Maybe members felt frustrated not being able to use the gym and there s practically not enough lockers for the men. Also there s no help desk or customer service no on the website.
FF pls check all your branches and get your act together or we can go to tribunal court and get refunds for all the days we can t use the gym.

D
3 years ago

I've been member for few years already. Nice facil...

I've been member for few years already. Nice facilities & group programmes. Have steam room (no normal sauna). Recently too many people on the evenings , especially on the weights area. Only 2 equipments for pull-ups available and they are always occupied

C
4 years ago

If possible I want to give 0 star to fitness first...

If possible I want to give 0 star to fitness first 1 Mont Kiara. What a lousy club compared to other fitness first !!! My wife and I we travel to different club regularly to exercise because we love to try and experience different club facilities. Today we came to fitness first in 1 Mont Kiara with our 14 and 15 teenagers. And the club refused to let our children to wait for us at the customer lounge and reason given was because of safety ....What safety are they talking about ?!!!!!!!! They said they could only waited at the entrance long bench. Due to that we have to cancel our exercise.
We have been to many FF clubs and this is the only club that refuse to let our children waiting inside the club ....FF management please look into this !!!!!! What customer service are you giving to your customer ? Both myself and my wife pay few hundred ringgit a month not to be treated that way !!!!

D
4 years ago

The worse experience I have ever had. They r reall...

The worse experience I have ever had. They r really scammers and cheat ppl. I have signed up for 1 year contract and paid lump sum membership for a year. And I have got a PT which was not responsible for her duty and resigned from there. She talked about the management really badly but since it s none of my business I didn t care. I had around 20 sessions left but when I went last time my sessions are disappeared and it was suddenly 12?? I asked them to investigate for me how come it s so less?! The manager Mikey talked big and promised to investigate. And in the end until now he didn t solve anything. He was wasting my 3 months membership. And Mikey told me that he can t check. How come u can t even check in your system? What kind of scam is this company. Which is really shame. Brand such as Fitness First having this kind of management. I m not gonna end here. I will go till the end. Horrible service

About Fitness First Malaysia

Fitness First Malaysia: Your Ultimate Destination for Fitness and Wellness

Are you looking for a gym that can help you achieve your fitness goals? Look no further than Fitness First Malaysia. With over 20 years of experience in the fitness industry, we are committed to providing our members with the best possible workout experience.

Our gyms are equipped with state-of-the-art facilities and equipment, including cardio machines, weight training equipment, and functional training areas. We also offer a wide range of group exercise classes such as yoga, Pilates, cycling, dance-based workouts like Zumba and BodyJam.

At Fitness First Malaysia, we believe that fitness is not just about physical strength but also mental well-being. That's why we offer Mind & Body classes like Yoga and Pilates which help to reduce stress levels while improving flexibility and core strength.

We understand that everyone has different fitness goals. Whether you want to lose weight or build muscle mass or simply maintain your current level of fitness - our team of certified personal trainers will work with you to create a customized workout plan tailored to your specific needs.

Our gyms are open 7 days a week from early morning till late at night so that you can fit in your workout whenever it suits you best. We also provide locker rooms with showers so that you can freshen up after your workout before heading back out into the world feeling energized!

Joining Fitness First Malaysia is easy - simply sign up for our Free Trial access which gives you unlimited access to all our exercise classes & facilities for one day! This way, you can try out everything we have on offer before committing yourself fully.

In addition to our regular gym membership plans, we also offer corporate wellness programs designed specifically for companies who want their employees to stay healthy and productive. Our corporate wellness programs include health assessments, nutrition counseling sessions as well as group exercise classes conducted by certified trainers.

At Fitness First Malaysia - we don't just focus on physical health but also mental well-being through various mindfulness activities such as meditation sessions which help reduce stress levels while improving focus & concentration skills!

We take pride in being one of the leading gym chains in Malaysia with over 10 locations across Kuala Lumpur & Selangor area alone! Our commitment towards providing top-notch services has earned us numerous awards including "Best Gym Chain" by Men's Health Magazine (2019) among others!

In conclusion - if you're looking for a gym where quality meets affordability then look no further than Fitness First Malaysia! With state-of-the-art facilities combined with expert guidance from certified personal trainers – achieving your fitness goals has never been easier! Join us today and start living life at its fullest potential!

Fitness First Malaysia

Fitness First Malaysia

2.7