I recently was searching for a new vehicle as my current came out of lease. I met Shane and team and was impressed by the entire process. From the moment I walked in, Shane listened to my preferences and did a terrific job directing me to the correct vehicle. Once selected, they worked very hard to find the deal I wanted for the car, and delivered that same evening. Top notch.
Shane is the man to buy a car from! He s great and offers amazing service!
Craig | Service - has been the only person that has stood out to me. Been there 3 times and Craig has given me great attention and treated me with respect. He is transparent and tries to find a solution within his reach. Thank you Craig for caring about my Alfa Romeo... because of your professionalism I still visit.
I have been in the market for a new Maserati levante for a few months. With not much luck finding one on my home state, I turned to looking online myself to find the car I was looking for. By chance I landed on Maserati of Central Florida. I scrolled through their inventory and found the car of my dreams! I left a message and the very next day Kellvin called me back and we discussed the car and the process. From start to finish he was top notch at his job.
I have never purchased a car out of state- let alone sight unseen, but he made the process seamless. If you are looking for a luxury car whether Maserati or Ferrari, this is place to do it! Thank you Kellvin and whoever else was involved in allowing me to purchase a car I always dreamed of having- you made it a reality!!! Use this dealership, you won t be disappointed!
Will remember you for our future car purchases.
Disappointed in the service department. I have been in and out due to a bad Maserati that has had 2 core replacements on top of The original box that was put in making it three boxes for a 2017 Maserati Ghibli . This car has had numerous issues repetitively including switching into gear by itself,USB not working, camera blacking out, radio switching channels on his own, clock time changing format on it own, and more. It has been a very stressful ordeal with corporate office and this location only choosing to Band-Aid with the same failed results each time opposed to giving money back or swapping out this clearly lemon car. I have been working with corporate for months now who say they get thrown into voicemail by this local service department with no return phone calls and my car has not been in enough for the same issue. How many more time???On top of that they make bringing in the car a hassle my last visit I waited for a bit in the waiting room for a rental car that should already be on property even after requestion a Maserati replacement at least 1 and a half weeks out while my car is in their shop again!! just to have me told I have to be driven to a local Hertz rental car company. This has gone from being my dream car to worst nightmare of a car and service in all my history of vehicle experiences and I would never recommend this vehicle or the type of service that I have gotten as a consumer. For many years I drove Mercedes due to excellent service customer service the human connection and bond as well as the above and beyond attitude. I switched over to get my dream car( no longer). Maserati could learn from the standards.This whole car ordeal has been a nightmare making this go from my dream car to a car I would not recommend to any driver for numerous reasons including the lack of resolving serious situations other than trying to bandage it especially as a mother who drives kids in this car. I really feel that it s all about selling the car. While the name is prestigious certainly the customer service and willingness to move with integrity to resolve with corporate claim for many months and the local Orlando location has been very disappointing.
I purchased a Maserati about 6 months ago and just took in for service with items under warranty. Bruce my service advisor was flawless. His knowledge of the product allowed my items to be covered and he noticed some additional fixes that they covered and I was super happy. Bruce was in constant contact with me throughout the time I was in a loaner and made the process effortless. While waiting they have an espresso machine and healthy snacks. I would highly recommend Maserati/Ferrari of Orlando for any purchase or service.
I love my Maserati, they got me in and fixed my issue put us in a rental car while ours was in the shop. Would of been nice to put us in another maserati. Service department was great. Hassle free. No nonsense just the way we all like it.
I recently brought my car in for service and some minor scratch removal. My service representative, Craig, scheduled the work, completed it on time and delivered the car in excellent condition. The front desk also responded willingly while efficiently assisting me in having the tablet I foolishly left returned to me by courier. i have dealt with this firm for 5 years and have never been disappointed. They make owning a fine car an exceptional experience.
The tech was friendly, personable, and efficient. He made the process easy and trouble-free. Recommended.
My experience with this company was great! I have to admit that I was very apprehensive about buying a vehicle Long Distance , as I Live in Key West. But these guys are no joke. No hidden numbers, no BS! The main dealings happed with my salesman John Stiles (in my opinion, he s the best). . I inquired about the vehicle on Car Guru late one evening. My phone rang the next morning. He answered my questions, and the ones he couldn t answer, he found out about, and called me back immediately with the answers I was looking for.
The negotiation process was pretty painless. After a day or so, we came up with a deal that we both thought was fare. Then I was on the phone with a great guy by the name of Nick Galati. He walked me through the financing part of the deal, and was great in the fact that he explained everything to me. He worked hard to get me the best interest rate he could, and I was happy with it.
Two days later, my new Jeep was on a flatbed truck, being delivered to me in Key West. I signed all the papers with the driver, and everything was there as explained by Nick. The driver unloaded my new jeep, and loaded up my old one that I traded in. I m still in a bit of shock, that it was that easy!
I asked John to keep an eye out for a low mile, used Corvette for my partner, as he will be in the market within the next 6 months. I know without a doubt that these guys wil do the very best they can for him too.
Long story short. These guys were a pleasure to work with and represented their company very well. I own a small business, and am extremely grateful to have awesome employees. I hope the owners of this business appreciate these guys. I wouldn t want to lose them. Thanks again John & Nick! I left business cards in my old Jeep, so you can find me in Key West. First couple of rounds are on me at Bobby s Monkey Bar!
Excellent costumer service. Zack took care of my car as soon as the the engine problem appeared. They gave me a Hertz brand new car to drive during the days I hadn t my car.
My husband bought me an Alfa Romeo Stelvio for Christmas. I have had two issues with my car. I called the first time to ask about my battery. I was told to leave my information and someone from the service department will call me back. Hours went by, abs I called two more times. I was told the same thing and no one ever called me back. Now I have an issue with my A/C on the driver s side. I called, was told to leave my information and not know called back. 3 hours later I called again and was told my information will be given to a service person. Waiting.....
Great service on my Maserati. Highly recommend Bruce in the service department
Just wanted to say Thank You to Shane Skelly for being an outstanding salesman! He made sure we walked out of the dealership happy! He did what he needed to do, to get the deal done!!!
Fantastic automobile (I drove the Mazerati Ghibli) however staff is complacent and un-enthusiastic. Salesmen didn't know their product nor did they sell it. Took 20 min after my asking the receptionist to get me a salesman. I was seriously disappointed in the level of courtesy and attention I was given. I ended up buying a BMW as they sought to my needs, demonstrated the product, and made me feel good about my purchase.
I get transferred 6 times to the service department but no one will answer, left 2 voicemails and no one called me back
How busy you guys are? Six calls in 2 hours and no one answers?
BUYER BEWARE....this is NOT a high quality dealer. About 6 months ago we bought a Maserati SUV for my wife. She liked the way it looked and drove. I have always heard about service nightmares with these cars so I tried to pursued her to buy something else. Needless to say the car needs service more than any other car she has had and our main problem is the service department. Prior to buying this car she drove a Mercedes SUV and the service was easy, she would go there drop off the car and they would provide a loaner to her while they worked on her car. We expected the same here. The experience has been terrible to say the least. Each and every time she takes her car there (she makes the reservation weeks in advance) they claim they do not have a loaner and she will need to wait for the vehicle. This is extra hard when you have kids like we do and we need to pick them up from school and take them to practices etc. The first time it happened we thought it was simply an off day, so she made another appointment (again, weeks in advance) but when she arrived they did the same thing to her. This has now happened 4 times and the car has yet to be serviced. In addition the car is starting to make some odd noises and after driving it for 6 months it does not seem to be built well at all. Therefore, we will be trading this car in for another vehicle ASAP. DO NOT BUY A MASERATI ... YOU WILL BE VERY DISAPPOINTED.
Great experience, super friendly and very helpful staff, especially Kellvin Millard - Sales specialist!! He went above & beyond before the sale but more importantly AFTER the sale he continues to assist!!! #Door2DoorDelivery5star
I am extremely satisfied with the service team. Especially with Zach Redher who is extremely professional and very cordial and provides outstanding customer service in every visit.
Candido Bonilla, in the sales division is also fantastic, very straightforward and always helpful.
The parts manager Glen can get it done. If you have any difficulty with anything please reach out to him, he will take care of you!
Best car buying experience around!!!
There aren't enough stars or thumbs up to say how happy or impressed we were with our Sales Executive Yarik and the whole team at Maserati of Central Florida. Yarik was able to get us to the exact car that we had been searching the internet high and low for months for the exact price we needed. He was very thorough and kept me informed about the location of the car and sent me photos and videos of the vehicle.
There's going to be one super excited 16 year old in our house and its all because Yarik and the team at Maserati of Central Florida .
I brought my car in nervously with the possibility of larger issues. Zach was more than clear and concise as to what my options were, and more importantly assured me that he would take care of me and my car . He absolutely exceeded all expectations. If you are looking for quality detail oriented service from someone who knows their customers vehicles inside and out- look no further than Zach at Central Florida Ferrari/Maserati.
Nice cars. Knowledgeable manager. Zero follow up. Pick something else. If staff ignore you during the sale, I can only imagine the service after the sale.
Bruce is my service rep at Maserati of Central Florida. I have been working with him for a little over 1 year. He is extremely knowledgeable and always helps me with timing to get in and out for service. He is the best... as long as I have a Maserati I will continue to work with Bruce.
Maserati of central Florida is the most amazing car dealership that I have ever been. The people are helpful and nice, Especially Yarik Tkal. I am not only bought a car from him, I am also learned a lot from him as well. He is I recommend him to anyone who is not sure about car. He definitely knows what is the best for your needs.
The Maserati 4S store is the most trusted and comfortable car dealer I have ever been to. Everyone inside is very friendly and very eager to help guests find their ideal car. Especially the salesman Yarik Tkal, he is very professional and honest. After buying a car before, every time I buy a car, I feel a headache. Yarik is the only one who makes me feel like a friend. He also told me a lot about the car and is very professional. I recommend him to everyone, especially our people.
Our overall experience at the dealership was amazing. The staff and Alex our salesman went way beyond what we expected. Even though we were late each time they were extremely understanding. This was our first Maserati that we have ever owned. We definitely will be back to purchase another vehicle from Central Florida Maserati. We love our vehicle and we are very pleased with our purchase. Thank you for the best buying experience and the best deal ever. This is definitely a 5 star dealership plus we will be back soon.
I was hold with the parts department for 10 mins until I was hung up on. Called back and was told they were away from the desk and they would call me back. I got never got a call back
My experience at Maserati was AMAZING!! My daughter, my friend and i met with Shane, I was trading in my old Maserati, Shane took us out for a test drive and was so very knowledgeable and funny, it feltike we were on a drive with an old friend. My husband could not be at this test drive but no worries because Shane made the most Informative video for him! When we went in to purchase our vehicle it was an easy process, Nick got all of our info so that when I returned to pick up my new car everything was done! I have NEVER had a more pleasurable experience purchasing a car. BRAVO Maserati on a job well done!
Yarik was amazing. We discussed which Maserati suited my needs and his expert, unbiased opinion was very much appreciated.
I would definitely recommend buying or talking to Yarik before you make your purchase. A+.
Just completed warranty work with my Maserati with Bruce. Again, an excellent experience from Bruce and his Team.
Just love this place.
Great place to purchase a High End vehicle. Very friendly staff. I got my vehicle service there and they provided me with a loaner while they worked on my car. Warranty has covered everything. I am very happy with my purchase.
Worked with John Stiles. He was great. Bought a 2019 Corvette Z06. Car arrived as described and is amazing. Hope to work with him again in the future in my next dream car. Professional, punctual, and knew his cars.
Recently went in for my first service and Craig- was very helpful . Got me in and out quick and took a good look at the car . Very honest and helpful without a doubt . Highly recommended !
I waited forever for someone to help us. Front desk girl was nice but knew nothing. When we finally gave up and walked out, someone came running after us. Too late.
It s always a pleasure buying a car from these guys. Thank you Yarik for a fast, smooth and easy transaction.
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