My husband bought me an Alfa Romeo Stelvio for Chr...

My husband bought me an Alfa Romeo Stelvio for Christmas. I have had two issues with my car. I called the first time to ask about my battery. I was told to leave my information and someone from the service department will call me back. Hours went by, abs I called two more times. I was told the same thing and no one ever called me back. Now I have an issue with my A/C on the driver s side. I called, was told to leave my information and not know called back. 3 hours later I called again and was told my information will be given to a service person. Waiting.....