Quite honestly, my sales experience with Billy was one of the most honest exchanges I've had in making a major purchase. I feel very secure in his recommendations/guidance, and I cannot boast about his customer service highly enough. I was not thinking I'd make a purchase today...and I am very happy with the one that I made. This was a terrific experience from start to finish, and I will be recommending this dealer to others.
Took longer than I expected, but overall a wonderful experience! I m finally the owner of a car in the 2000 s Austin Jeffries is fantastic and friendly!
Good variety but it was difficult for employees to locate cars for a test drive.
Working with Stephen Hill has been a great experience. He has made my car buying experience stress free and a pleasure doing business with. He is very informative and outstanding customer service. Thank you Stephen!
Super friendly staff. Didn't feel pressured to buy or look at anything i didn't want. Did buy a very nice terrain from them at a decent price. Would recommend this place first
I was blown away by the outstanding professionalism of both Shannon and Taylor. The KIA Stinger GT2 is best in ticket-me red
KIA continues to hit home runs with both Stinger and now the new SUV Telluride. Thanks Ferguson for making this purchase a sheer pleasure with no surprises.
Bought a Fusion wednseday night with a PAL draft from an out of state bank. Dealer said Friday or Saturday at the latest we would be able to drive it home. Throughout the day I as the customer had to keep calling the finance manager of this purchase , Darryl, for updates and he said Saturday it will be there. Which made no sense as every time I've used this PAL method, the dealer paid for overnight shipping meaning we would be out of there Friday morning as they would aid the customer.
So I called the bank to see where the hold up was... and found out Darryl failed to mention that he DECLINED over nighting it after they asked him and that I or the dealer would have to pay the fee to do so. He told me that "it is up to the bank how they are going to send it" so him declining and choosing regular mail so the dealer wouldn't have to pay for the check to get here (since the loan confirmation isn't enough for the dude to let us go ahead and take ethe car).... the check would get here after the holidays due to the slow mailing system with covid and the holidays.
I being on leave and having to prepare for deploying in January have appointments next week in Fort sill Oklahoma to enroll our new son in tricare before I leave. I made this know while purchasing the vehicle. Even requested a spare key that they REFUSE to include in the deal. And EVERY vehicle I've bought from a dealer (total of 6) they would always give a spare key or have one made for it.
So I paid the fee to over night it myself, I'm sorry to write such a long review but this has been the worst car buying experience I've ever had. I've never had a finance officer in the dealership bold face lie to me like that and I would never recommend ANYONE to this place. They DO NOT care about the customer and their needs all they care is that they get their money. I really wish I could contact a manager to go further in detail about this. The longer it is being drug out it is making me second guess doing business here and canceling the transaction with fear the car is just as poor as the service this company is providing.
UPDATE- Manager contacted me today after publishing this and we got the car today. Along with a spare key. Therefore ima change the review from 1 to 4 stars as they at least made it right. Just if you go in here and you have a guy named Darryl pay attention! You'll thank me later.
Car has been great so far and my wife is very satisfied.
I have been buying from the Ferguson Store since 1989. My 2009 1/2 T 4WD Z71 was the 12th New purchase and I have bought 3 or 4 used auto's, oh and a 2012 Terrain Great family, great product, great experiance; besides that their new remodled store is very professional.
Between the wife and I, we have driven in excess of a million miles since 1989 and we can count the warranty claims on one hand. Thank You Ferguson Family for your customer loyalty in sales, service and great reliable transportation and Thank You GM for your great quality products.
Jerry Cole
Afton, OK. 74331
I bought an 04 highlander and it seems to work fine. The paperwork took a long time but the sales lady was very nice.
Jordan Savage is professional and knowledgeable, making me feel like the most important customer on the lot. I shopped with my 9 year old and 6 month old Grandkids. Jordan was fabulous and extremely patient with us. I'll definitely utilize Jordan again and highly recommend him and Ferguson Superstore. Love the no haggle pricing.
Hats off to salesman Maxwell Ray to a job well done. Provide me with great customer support and service including providing me a ride from the airport.
The rep that I am working with is amazing and working hard to get me what I want and need
Wonderful experience! Thank you so much for making a painful experience painless! Thanks Don!
In and out quickly. Great experience with both Don Vash and Ferguson holistically. Will buy from them again.
Great experience! Truly a no hassle way to buy a car. Velvet was very knowledgeable and a pleasure to work with.
Jermane was an AMAZING salesman. He was not pushy with the buying process and genuinely wanted to help us the best way he could. He my wife and I in our dream car and I honestly couldn t ask for a better salesman. If you are buying a car, ASK FOR JERMANE!! He will take great care of you as well as all the other staff at Ferguson Kia!
Very straight forward and no BS. Taylor Weston was an AWESOME guy to deal with.
We had a wonderful experience with Chuck Johnson, and now proud owners to a beautiful, clean GMC Sierra. We were able to go home with our truck in a short amount of time too.
Had such a great experience with Jason. He made everything SUPER easy! Thanks guys!!
Always been treated right here. Ask for Susan she is a great salesperson
Macario Jaimes was very knowledgeable on the system and the problem was solved
My wife and I had a great experience I shopped online to find the car we wanted and then were able to drive down and just take a look with the no hassle price it made it for a great quick experience
Great people. Was able to walk in and get the vehicle that was right for me. Will go back there for my next one.
We had a great experience at Ferguson Subaru. Art Montanez was wonderful to work with!
They did a great job helping us get into our vehicle
I had trouble making an appt. on-line so I called and talked to Michael Odell, my service advisor. He made an appt. for me the same day. He got me in quickly and completed my oil change in a timely manner. Everyone I saw was nice. I will continue to use this store for my car needs.
Sadly, you just can't trust a thing they say. I got a letter about 3 months ago about an airbag recall and I needed to bring my Outback in for a new airbag. While claiming the threat was potentially deadly, the earliest appointment was 2 1/2 months away. So I arranged over 2.5 months ago for this appointment, and the promise a loaner vehicle would be given to me for the day they needed my car. I made my appointments with that promised loaner vehicle in mind. Seven email and text reminders of my appointment, so I know I did not show up unannounced. Yet they had no loaner cars available. They blamed their customers, saying the cars they had loaned out had yet to be returned and many were several days overdue. Blaming your customers because you don't have the equipment you promised? Hmmm. I had appointments scheduled all over the city for today. I showed up early at Ferguson so I could get my loaner car and make my 9am appointment. Not gonna happen due to poor management and planning at Ferguson. After being told the airbag swap-out would take 3.5 hours, the manager told me he'd get mine done and have me back on the road "In 35-40 minutes, tops".. He said those exact words three times. "35 -40 minutes, tops". So I rescheduled my 9am appointment and did not change my 10 am appointment. Alas, it was over an hour before I was back in my car, so I was late to my 10am appointment, making me look unprofessional. Since they did the 3.5 hour repair job in one hour and made me sign a release, I sure hope they did the repair properly. After reminding me 7 times to not forget my appointment, they forgot to have a loaner car for me. They then blamed their customers for their lack of planning and resource management. Then they rushed through a critical, life-threatening repair job and still missed the timeline they set out. Sadly, the folks at Ferguson just can't be trusted. And they blame us, the customers, for their failures. Shameful.
Dakota Lay had us in and out within the hour with everything we could have wanted, plus more. A beautiful 2018 Kia, with all the bells and whistles. He made sure it was in our price range, that it would suit our family, and driving needs. We were so happy with our experience! He's the guy to see!
Had an awesome experience with Jason at your store today. Sold me a 2009 Ford Focus.
We had a great experience at Ferguson Kia! Mike Mellor was friendly and very knowledgeable about the vehicle. Just a real nice guy. Courtnei Young was also wonderful taking us through the paperwork. She knew what we needed, and she got us in and out of there.I will refer people to Ferguson!
I located a hard-to-find used Subaru Ascent on Ferguson s website and called to ask about it. I spoke with Chester and he was extremely knowledgeable and helpful. He was able to answer all of my questions and made me feel very comfortable purchasing a vehicle, sight unseen, for the first time. I drove down today to pick up the Ascent and it was clean and ready to go. Chester walked me through all of the features and the paperwork was easy and quick. I was out in less than two hours. Worth the drive down from Kansas. Thanks Chester and Ferguson!!
Great experience buying our Sorento at Ferguson. No pressure no hassle no gimmicks dealership. We were very lucky to get Don Vash as our salesman. He was very helpful. No pressure. Not annoying and genuine salesman. Car salesmen like Don are hard to find. We recommend Don Vash and Ferguson Kia to anyone that hate the typical car dealership experience. Prices posted here are what you pay. Not like other dealerships where they put every rebate available just to get you in the door to find out you don t qualify for half of them. We really appreciate how we were treated. Highly recommend!!
Billy has made the buying process easy and painless.
Excellent service. Very friendly. Smooth transition.
I stopped by Ferguson in Broken Arrow to look at a used truck I ended up looking at a new truck and Kaveh Adib was my salesman he treated me right I feel like he was straight up and honest with me about everything and helped me get the deal I was looking for and even though he is not the top salesman at the car lot he will go the distance for you to make sure you're happy and to make sure you feel like you got a good deal so my recommendation is if you're reading this and thinking of buying something go in there and ask for him and let's try and make him the top salesman and tell him I sent you....thanks again Kaveh
Great place. Awesome friendly people. Wonderful experience. Our salesman Don was the best to work with. Highly recommended.
Chuck Johnson recently helped me with the purchase of a 2021 Yukon Denali. Working with Chuck was a pleasure. He provided detailed information about the vehicle and even made sure it was cleaned and ready to go home with us, making the purchase a great customer experience.
Just purchased my first vehicle from Don. He listened to what I was looking for and helped me choose the right car for me, a beautiful 2014 Sierra. I would (and already have) recommend him to people I know. I will be a return customer, for sure! I typically dread dealerships but this was not my typical car buying experience. No pushy salesmen and everyone I dealt with was very professional!
Don was an amazing sales man, he took care of everything I needed and listened to my specifics and helped to find what I wanted and fitted my expectations. I am glad with my car and with the service received. Kudos to Don!
Very easy car buying experience! Vance was very patient as I decided on the exact car I wanted. He made suggestions based off what I said I wanted and didn t try to sell me a car that didn t fit my wants and budget.
Sales rep was so rude. I'm never buying a car from here.
Shane was our salesman and he did a great job providing the information we needed to make our decision to purchase our new Optima. We are a 6 Kia family and love the quality, style, performance and the warranty. Thanks again Shane for the no pressure experience.
We really enjoyed our experience with Ferguson. Our salesman, Keegan Sanders, helped us find just what we were looking for in a new vehicle. He was very professional in the search for just the right car, going above and beyond, through several test drives, the finance process and even stepped into the role of a service technician to replace the battery in our car, so that we could take our car home, rather having to wait a couple of days.
LOVE. My salesman was Maxwell and he was awesome! The dealership worked with me so well and I got everything I wanted for an amazing price! Courtnei in finance was amazing as well! Would definitely recommend and do business again.
I had a great experience at Ferguson! I initially had contact with Mathew (Bravo), who was very responsive to my e-mails. Upon arrival, he was busy, so he set me up with Courtni. Unfortunately, I ended up not purchasing a car today. But Courtni was so helpful and didn t make me feel pressured to buy a car I wasn t completely in love with. I will definitely be recommending Ferguson to my friends!
Very impressed with Ferguson Superstore. My salesman John "Pappy" Cummings was amazing. He found the car I was looking for (2006 Red Pontiac Torrent Base), and made me feel like family. Mr. Woolridge from the finance department is AWESOME! Got payments where I needed them to be! I highly recommend this dealership! I will be sending all my friends looking to purchase cars here, I also will return when I am ready to purchase another vehicle. Ask for Pappy, tell him I sent you!
Great experience with Ferguson. Fantastic sales department, as well as service. Been buying from this dealership for almost 15 years and it s the only place we will go to buy our vehicles. Always have a positive experience with the service department. Very pleased with the team there.
Ask for Courtnei Young she will take care of you and goes above and beyond to make sure your happy with your car.
Jeremy and the crew at Ferguson created the best car buying experience I could have asked for.
I was lucky to get the best sales person in the dealership, she was very professional and dedicated.
Jermane Swain was super helpful in getting us into a pre-owned GMC. He was knowledgeable about the vehicle and was able to beat my credit union on financing. Ferguson had a very fair price for the car. Thanks a bunch to Jermane and Ferguson for making the buying process easy!
Paid cash for a used vehicle, service was okay but I could tell since I was paying cash not financing (they make more money when your finance) I wasn't a priority customer. When I picked up the vehicle it was not detailed, nor did they offer to clean it. I've had the vehicle two weeks and the change oil light has come one. This car was on their lot over 30 days, at the very least the oil should have been changed.
Great People. Worked with a guy named Joe Hall! Great guy. Showed us a lot of great cars.
Went in needing a new car. Was greeted right away. Everyone was so patient and helpful. Will definitely be a returning customer as well as referring friends and family! Thank you to the team at Ferguson!
Best experience ever!! Went to Art Montanez and he helped me buy my car i was looking for! Would have bought an airplane or boat but they were not available. Everybody should come here for any vehicle they might need!
Art was very patient and knowledgeable. Brandon in finance was quick and nice.
Went to see a truck advertised on their website and salesman said it's in back and very dirty that it needs to be detailed and inspected. My question is why take pictures and post them on your website when it's not ready! Wasted my time.
Had a great experience at Ferguson, Kavah was my sales rep. He was very knowledgeable and found me the car that I wanted. I would recommend Kavah to anyone
Billy was a great salesman! He helped us with everything smoothly and made sure our experience was perfect.
I had a Mr don Vash as my salesman who got me into the car I came to look at without being too pushy/annoying. He was super friendly and didnt try and put me in the car he wanted me to be in, rather tried to put me in the car I went in for the first place and stayed late to do it all. Great salesman gewqt environment happy customer.
Don, our salesman, was very helpful and would recommend Ferguson to my friends and family.
I just stopped by for an oil change. No appointment. They got me right in and did a full point inspection in addition to the oil change. I've been having my vehicles serviced there for five years and have always had a good experience. They always set the right expectations before the work is done so no surprises.
Had an amazing experience buying a new car from Ferguson Subaru! Everyone was very kind, helpful, and patient. Thank you!
We had a great salesman, Gary Walker, and everyone else at the dealership was very helpful.
Always treated like royalty. Prompt service. Drive up for oil change. No appt necessary. Love it!
I was absolutely dreading buying a new car but Don made it as painless as possible! I am very happy with my new vehicle and am very impressed with the service I received. Thank you to Don, CJ, and Brody for helping me get a good deal!
We had a great experience here. The service was great and they were very helpful. There is no giving you the runaround. They are upfront and honest.
Awesome experience. Came to see Lance W. for a used car, he talked to us about other options available at a similar price point and we are walking away with a brand new KIA. Thank you Lance for your time and help!
My experience at Ferguson was very nice. Kaveh Adib made it very easy. He was friendly, knowledgeable, and made sure I was comfortable with my purchase all the way through the process. I will highly recommend Kaveh to my other single girlfriends who want a no pressure car buying experience!
John Allred at Ferguson Subaru was helpful & easy to work with from start to finish!
Shot us straight on every detail & made us feel comfortable!
Second time we ve bought with Ferguson and so happy we did! It was a painless process and I got the car I wanted for the price I wanted. Can t recommend them enough!
Ferguson Subaru made the buying process very easy. When there was an issue with my bank losing the title package, the Ferguson representative stepped up and took care of the whole process for me. I will definitely choose to buy cars from them in the future. The overall service, sales, communication has been nothing less than excellent.
Great sales experience with Ferguson Subaru!
From the knowledgable sales advice all the way thru the final financing. Simple and quick.
Ferguson superstore was professional and informative in every way! Jermane was very attentive and helpful through the process of choosing the Kia telluride and all the options that suited our family best. The online buying process was fabulous and Jermane even delivered it personally to me at my work! We are so happy with our new telluride! Thank you so much
Chuck Johnson and Furguson are awesome! We had a great experience with them.
We came into Ferguson Superstore to look at the Kia Forte. We were greeted immediately and directed to a sales associate by the name of Jermane Swain. He was very upbeat, positive and knowledgeable about the car we were looking at for our son. The thing that we liked the most was the one price, hassle free experience. I highly recommend Ferguson Superstore, ask for Jermane!
We had a great experience. Nick Mastro was an awesome Salesman.
Called about a hyper blue edition brz they had on their lot and spoke with Rex. The car was a certified 2016 and had a great carfax so I trusted the car was in excellent condition and Rex confirmed it was basically "a new car". I live in Dallas so I negotiated over the phone and we quickly came to an agreement on the price. After we agreed on a price, Rex went and checked on the car and the A/C was mysteriously not working (on a car with 5k miles, and one that just received a "certified inspection".) I was a little irritated but told him that would put a delay on when I could pick it up and I would be by the following weekend to pick it up. Fast forward to Friday night when I arrive after a four hour road trip. Go to look at the car, it has about an 8" scratch across the back end that Rex says, "Oh, that's the first I've noticed that." BS!!!!!!!!!!!!!!!! On a car that is x/500 and a paint color that is extremely bright, it's impossible not to notice. Obviously upset, I take the car for a test drive to figure out how I want to negotiate this. I speak with the sales manager and tell him since it's a rare car/color, I want to take it to my local Subaru collision center in Dallas and have them fix it. Whatever the invoice is, I wanted the dealer to pay. His best offer was $500 for the issues which everyone knows will go nowhere at a body shop. I told them no and the deal fell apart. 8 hour total road trip without a car because the salesman did not disclose paint issues on a car that is a special edition paint color. Absolute amateur hour...
we would highly recommend this place. Tyler was our salesman, he was never pushy, very kind, honest and helpful. Thank you for the wonderful service you provided.
Jermane was fabulous! He listened to us to find out what we wanted and worked to find one in our budget. He was straight forward and honest. He didn t show us stuff we couldn t afford and never once pressured us to purchase. That was also our experience with every Ferguson employee we came into contact with. Wonderful experience and I would highly recommend Jermane and Ferguson Subaru.
Paul did an amazing job helping us. He s very knowledgeable about the Subaru product and was able to answer any questions we had. Great salesmen!!!!
Scott and all the service department personnel are top-shelf at Ferguson GMC. Customer service is their priority and it shows. Thanks Ferguson!!
We loved working with Don and at this dealership. It was no fuss on the pricing and it made it a pleasant experience. Our finance lady was super helpful and really made us feel comfortable. They made sure we were able to get exactly what we wanted!
Relaxed no hassle friendly. It s been a long time sense I ve been at a dealership buying a car. I highly recommend Ferguson, great experience and I love my new ride
This was amazing from start to finish. Very much the anti- car dealership experience. Sales reps were friendly and knowledgeable of their brand and wants more passionate about their brand. Buying process was simple, painless and low pressure. Chester, our sales rep was impressive. Kind and knowledgeable. Even finance was painless. We are the 3 rd family member to buy here and we ll not go anywhere else in the future.
I ve purchased 6 vehicles from Ferguson. Always a great experience!
Purchased our 2nd Subaru Outback from Chester at Ferguson. Chester did a fantastic job again and was very easy to work with. In addition he was super knowledgeable about the 2020 Outback. Will definitely be looking up Chester when when we decide to replace.
The staff was awesome and very courteous. You don't get a feeling of pressure. They listen, and seem to want to do the right thing. Would suggest them to anyone.
I worked with Jeremy Bautista and he made my buying experience the easiest/ smoothest that I ve ever had (and I ve bought lots of cars). He was very knowledgeable, answered all of my questions, and made sure the process was seamless. I m bringing my spouse back to work with him in a couple weeks to buy her new Subaru. Easily a 5/5 experience for me.
fergusondeal.com
