Trey Goodwyn

Review of Ferguson Superstore

Called about a hyper blue edition brz they had on ...

Called about a hyper blue edition brz they had on their lot and spoke with Rex. The car was a certified 2016 and had a great carfax so I trusted the car was in excellent condition and Rex confirmed it was basically "a new car". I live in Dallas so I negotiated over the phone and we quickly came to an agreement on the price. After we agreed on a price, Rex went and checked on the car and the A/C was mysteriously not working (on a car with 5k miles, and one that just received a "certified inspection".) I was a little irritated but told him that would put a delay on when I could pick it up and I would be by the following weekend to pick it up. Fast forward to Friday night when I arrive after a four hour road trip. Go to look at the car, it has about an 8" scratch across the back end that Rex says, "Oh, that's the first I've noticed that." BS!!!!!!!!!!!!!!!! On a car that is x/500 and a paint color that is extremely bright, it's impossible not to notice. Obviously upset, I take the car for a test drive to figure out how I want to negotiate this. I speak with the sales manager and tell him since it's a rare car/color, I want to take it to my local Subaru collision center in Dallas and have them fix it. Whatever the invoice is, I wanted the dealer to pay. His best offer was $500 for the issues which everyone knows will go nowhere at a body shop. I told them no and the deal fell apart. 8 hour total road trip without a car because the salesman did not disclose paint issues on a car that is a special edition paint color. Absolute amateur hour...