Faulkner BMW Reviews

I recently purchased a car from Faulkner. I would say that I had a good, but not quite great experience. There were some issues that came up surrounding the delivery that were satisfactorily addressed.

On delivery day, due to scheduling issues associated with the aforementioned problem, I found the experience to be a bit of a mess.

The gentleman in the finance office was a bit pushy, which I suppose should be expected, but nevertheless I found annoying.

To end on a positive note, the sales manager and my salesman Rob were great to deal with, and at the end of the day, I would buy here again.

My Salesman, Bret, did a wonderful job setting everything up for me and going over all the fine details about the car. When I arrived to pick up the car it was displayed in the showroom; it looked GREAT! Driving the X3 is a pleasure!! I look forward to many years of a luxury driving experience!
Great job Bret Sassaman!!

When I sent my car for service this time, technician first called me and said that whether I know or not that I have to pay for oil change n all as it's out of 4 years now and then told me I have to pay 350$ for oil change and inspection and emission, Obviously I know that I have to pay and then I said go ahead.....They again called me after an hour and said need to change 3 tires to pass inspection and told me to pay 1300$, I was surprised and asked why didn't you tell me earlier that tires are no longer good and need to be replaced.....I could have told him that no need to do service and return the car, I will go to other BMW dealer, but lastly changed 2 tires.....I didn't like the way they called me 2 times and giving me information part by part...servicing was a expensive affair this time

This was one of the most pleasant car buying experiences I have ever had. Well done Devin and Michael!!

Great experience. We were pleased with our trade in value and the salesperson's energy arranging several test drives until we gound the perfect model.

Service and employees were great. If i knew then what i know now i would have never bought the car. If i keep it i will use this location hands down.

Faulkner BMW is the best dealer I have ever worked with. They always take great care of my 328 and X5. The entire staff makes me feel like a valued customer whenever I visit.

The tech quickly and accurately found the problem, acquired the part and replaced it the same day. The staff was very friendly and helpful. I will return and recommend them to others.

Great customer service, communication, and very professional. Working with Faulkner BMW has exceeded our expectations. What sets them apart from other dealerships is the total customer experience.

Rob Howry is superb. He made sure the vehicle was ready and looking perfect and he had the team ready to complete the new vehicle pickup process. The entire transaction was seamless. The BMW Genius, Tanner, did a great job acclimating me to the new iDrive. Thank you everyone!

Service Advisor Jessie Jones always makes BMW service easy to schedule and fast to accomplish. You leave with a smile on your face and saying "that didn't take long". We drive from York to have our 4 BMW's serviced even though there are closer dealers. Try 'em you'll like them !

Great service by a great dealership. This was my first service experience with Faulkner since buying my X5 from them in late April. Could not be more pleased with my overall experience.

I came in on Saturday at 4:30p after stopping at various dealerships all day! (I was very frustrated) in search of a car after mine just reached its end. With having a busy family, life, and rest of the week I needed to get this task accomplished that day. I want to thank Tyler, Bret, Devin, and other team members for making this happen. While also providing an amazing, consistent, and professional customer experience. I couldn t be happier with my car and the way I was cared for here at Faulkner BMW Lancaster. Thanks Guys !

Purchased a 2017 Rogue SL AWD at Faulkner BMW from a client advisor/salesman named Bryan.. Awesome vehicle, awesome deal, awesome experience and awesome client advisor. Best car purchasing experience ever. If your searching for a vehicle give them a look.

The car pickup was on-time, car recall was performed well. No complaints.

Team did an excellent job servicing my kids 2016 x1 they checked every system and made sure it was in great shape.

The staff was fantastic!!! Greg Schaub was a true pleasure to work with and I am enjoying my new 540iX. Looking forward to many years of enjoyment.

Faulkner BMW continues to offer the best service experiences I have ever had. In the last two weeks, they have stepped up and executed PA inspections for me on a Tesla and an Alfa Romeo. In each instance, they took on the challenge and took great care with vehicles that they do not see every day. I am VERY picky and they always meet my high expectations. My Service Advisor is simply amazing, as is the entire staff. When I wait on my cars, the atmosphere is quite pleasant and I am able to work effectively from the dealership. I have 100% confidence in the Faulkner BMW Service Department. Thanks to the whole to team for being fantastic! Erik S.

Great service, easy scheduling, friendly and concerned staff. I could not ask for more!

Great selection and the staff is very polite and helpful, especially Jonathon H. and the Genius Tanner.

In for an oil change and routine service: Emily handled everything perfectly.

Jesse Jones and the guys in service are excellent! They take care of you and appreciate your business. I've been coming to Faulkner BMW for years and I'm very satisfied.

Your service department and my experience with you was ten out of ten. Thank you:: Pete

Bryan Watson and the rest of the team was very helpful and knowledgeable which allowed my wife and I to get the exact car we wanted. Very smooth transaction. Highly recommend working with this dealership.

Brought my 750Xi in for service, Service Advisor Jedd was amazing to deal with. Very professional and easy to deal with. Made me regret not buying my car from Faulkner, but none the less ensured I left the dealer happier then when I arrived. Which isn't easy when dealing with a car dealer, in all honesty. Will continue bringing my car there for the foreseeable future.

Picked my new car this May. For this new lease Greg worked with me from this January. He helped me understand all my options and offered best deal for my interest. And at the end I took my 2nd BMW at faulkner. can't be more satisfied with my new car. Also want to mention BMW genius Brett. It is always a pleasure to work with him. Maintenance dept at Faulkner also never disappoint me.

Service is much improved over the past couple years. Prices are actually competitive. Service Reps are friendly.

My wife and I had an absolutely horrible experience with Faulkner BMW. The word that comes to mind is slimey. I would never go back to this or any other Faulkner dealership based on the way we were treated. I strongly suggest looking elsewhere.

A great car buying experience at Faulkner BMW of Lancaster. Devin Hogan was just the right level of information and helpfulness, not pushy but offering some ideas that helped me get the right car for my circumstances. They accommodated my change of plans in pick up times at the last minute. The Finance guy (Tommy Black) was pleasant even while doing his best to convince me to buy extended warranties and service plans- again without high pressure. I can't remember if Tyler or Tanner helped acclimate me with the 440i, but he did a good job setting up the most used features for me.

On top of it all, I got a very good deal with my BMW loyalty rebate. I would recommend BMW of Lancaster to anyone considering a BMW. I made the drive from Wyomissing to get the right car at the right price.

Took my BMW in to this site for two recalls that we received a letter about. At first they seemed very accommodating. They were flexible with when we came in. They even squeezed us in after a misunderstanding of the scheduled time. However, we were sorely disappointed with the service we received. They did an inspection of the car throughly and then it all became a money game. Fortunately we have our own mechanic that we were able to verify things with. They claimed that they couldn t finish the recall parts until they fixed a very expensive part. The two issues weren t connected. They simply took advantage of our lack of knowledge in car mechanics. Our mechanic talked to them and worked things out so that they finished the job we took the car in for in the first place. We were also disappointed that check engine lights and problems suddenly accured afterwards for different issues that we hadn t had before taking the car in. Seems like there inspection caused issues that we wouldn t have had to have delt with otherwise. Use caution when taking your car here.

I am just amazed by how respectful and willing to help Jonathan Hoxworth was at Faulkner BMW. I went in there with a little boys dream to have the ultimate driving machine and he worked as hard as he could to make that dream come true. From More

I purchased a pre-owned vehicle from Faulkner BMW. The car was better than promised and Jonathan worked with me to ensure that the buying process was smooth, quick and painless. I would recommend this dealer to anyone.

FaulknerBMW got me into a clean, safe vehicle that I love driving. Their service is friendly and surprises me each time with the quick service. From purchasing my car with the sales agent and financial personnel to customer and vehicle service, I m very happy to have gone to FaulknerBMW.

I was treated with respect as a walk-in. Staff was friendly and helpful. My only criticism is that there wasn't enough information about an after-market protective layer from prior owner.

Two items: one on the car, one on my service rep:

First. I lost the key fob on my 128. I was sure it was in the pocket of a suit coat, but just couldn't figure out which one. We had my wife's key, so it was not a crisis. Flash forward six months. I am out working in the garden. I see something glint between two pavers. Lo and behold it is my key. I picked it up, wiped off the mud stuck it in the car and it started. Yeah, German engineering. It survived snow, ice and rain, and kept working.

Next, my service rep is Caitlin and, as I have told her boss, she is the best advertisement for BMW brand values. Aware, concerned and supremely competent, she always goes the extra mile. I think she is the only service rep in any business I have ever asked for by name. Bravo Caitlin.

A great overall experience. All the employees there I encountered are passionate about BMW and it shows. My salesperson Rob was a pleasure to work with.

Was very pleased with the body repairs down by Faulkner. Very friendly, professional, and timely.

Jesse is very helpful, communicates well, and always delivers at least what he promises, sometimes more. We keep coming back.

I had a very satisfying experience with Faulkner BMW. My best time was with my sales representative Gregory Schaub. He went above and beyond to help me. I was able to trade my vehicle and purchase one that met my needs. I will recommend Gregory and Faulkner BMW to anyone. I want to say thank you.
Virginia Lange

I bought a used vehicle from FaulknerBMW and was / am throughly satisfied with the entire experience. I have been treated as if I had purchased the most expensive vehicle on the lot. From the first time I walked thru the door, to my first experience with the service dept I have been treated with the upmost respect and exceptional professionalism. This company reminds me of the old saying treat people the way you would like to be treated yourself . I would recommend to anyone looking to buy a car to check with them.

First thing I want to say is that if there were 10 stars, I would give them a 10 for the experience I had buying a vehicle from Lancaster BMW. I did not meet one person that had an attitude or acted like I was bothering them. I did have that at my local BMW dealership so I drove 40 miles to buy from this garage and I'm sure glad I did.

I started out over the internet and worked with Tyler Witman. There was no pressure and he was fantastic to deal with. Then I drove my trade in over to more finalize the deal. Tyler met me at the front door then introduced me to Johathan Hoxworth a salesman who made me feel very welcome and treated me like we as customers love to be treated.

I ended up buying my new X-3 which I love. The last thing was a young man who's name was Brett Sassaman who went over features of my new vehicle.

I left there thinking to my self "This is the way it should be when buying a new car"

I highly recommend Lancaster BMW for a buying experience that is first class.

The service department is awesome and very easy to work with! Derek was very accommodating and willing to find several different options for some issues I was having with my car. I d highly recommend Faulkner to all the Bimmer Families out there to work on their car!

Picked up car after recall repair and noticed windshield was cracked. Not there when it was dropped off and definitely not happy! But....service manager called and rectified the situation promptly and professionally and I am happy to say windshield is replaced. Courtesy car 2 series wasn't bad either

Our new X7 is our third new car purchase from Rob at Faulkner BMW of Lancaster. There is a reason we keep coming back- shout out to Rob and team for another seamless new car buying experience , even during a pandemic!

Always professional, easy dropping my car off, getting a very nice, clean loaner car and easy pickup. Would not go anywhere else to have my vehicle serviced.

I have had two experiences and both were extremely positive.

First experience was with Greg when I was looking to trade in and purchase a vehicle, he was upfront and straightforward during the test drive and when discussing the trade in/purchase. We ended up not making a deal but throughout the process I was impressed with his professionalism and honesty.

My second visit was with Emily and Jedd in the service department when taking in a used 2013 328i xDrive to have the service brought up to date. They actually stopped me while I was waiting for my ride and walked me out to my vehicle with a mechanic to assure me everything was up to date, sounded normal, and I would not need any work done for the time being.

Both visits and all of the employees I have met with were great even though I haven't actually purchased anything. You guys have my business in the future.

I am very grateful for the fantastic service given to me by Jesse Jones at Faulkner BMW. During my last visit, he was kind, knowledgeable, and extremely helpful in answering the questions that I had. He was very attentive to detail and made sure that my individual needs were met. I strongly recommend Faulkner BMW of Lancaster and Jesse Jones in particular, as my customer experience was nothing less than stellar. Thank you, Jesse!

Faulkner BMW service is like no other. The staff makes you feel at home. I feel like part of a team when go in. Always satisfied with the service!! Very accommodating!!

Everything was better than expected. Very knowledgeable

I had 5 star experience with Faulkner BMW. They show lot of patience and explains every bit of the process (technical, finance, documentation etc).

Robert from sales and Vivek from finance are very experienced and customer satisfaction is the utmost priority for them.

I went home with my dream BMW after spending couple of hours in showroom. I highly recommend this dealer if you are looking for best experience to go along with your dream machine.

great work done and Caitlin Hosteler is the best thanks a lot

Recently purchased a 2017 BMW X1 on 6-19-17. Excellent staff who treated us like family. Enjoying every minute of driving our new BMW!

Had a trailer hitch installed on my X5. Very focused on customer service at Faulkner BMW. Good communication through the process.

Rob Howry was very helpful as he has been for 20+ years. Also, Vivek was very accommodating of my schedule needs.

All of the people we dealt with at Faulkner BMW were very professional and pleasant. We had a great buying experience.

The folks at Faulkner BMW were awesome. Took care of us like we were family.

I'm very happy after my purchase at Faulkner BMW. I had a small hick up going through the online parts website which they resolved immediately. That says more than anything, I believe you can only find out how customer service oriented a business is once a problem arises. They proved they are very customer service oriented.

I recommend anyone to do business with Faulkner BMW.

Had my bmw at another shop and they couldn t figure out the issue. Took it to Faulkner and they got it fixed. Even though it took awhile they always kept me informed of the progress and gave me a complimentary detail. I will definitely be taking my car to them from now on.

Took 50 minutes and 4 calls to get an update on a car that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communication. They have made it clear they do not care about customers or give any consideration to their customer's needs when it comes to having a car repaired. Was told my car would be the first one in the morning - as of 1:00pm, it still wasn't in. Was told that I would be contacted in the morning with a diagnosis and estimate (both in price and time) - no one ever called, which is what prompted the 50 minutes and 4 calls to get the update that no one had done anything.

Update: Just spoke with service director. They are fortunately arranging for a loaner car while they fix my car. I will update this review based on the outcome.

********Update: Ended up not leaving my car with these people. The "loaner" was not what expected - they were going to call Enterprise to pick me up... seriously. The quote sheet they gave me listed the prices of parts as 53% higher than another nearby BMW dealer, and labor costs at 168% higher than the same nearby BMW dealer. While this may be a great dealership for purchasing a car and then getting service for the car you purchased from them, they are absolutely horrible to anyone who didn't purchase their BMW from Faulkner. Anyone purchasing a used BMW elsewhere, or moving to the area, find another dealer or an independent shop that won't rip you off with price, be rude to you both on the phone and in the dealership, and will actually follow through with communication and keep to their promised scheduled appointments.

While I really appreciate it the salesman (Devin) I was greatly disappointed by the sales manager! The vehicle we were considering was not to even a BMW! Rather than reducing the price, the sales manager indicated he would rather go to an auction than sell the vehicle at our offer! ... inflexible sales managers makes for higher prices. Hopefully, the service department can make up for the sales manager's deficiencies!

Very friendly and knowledgeable folks at Faulkner s. I ll send my wife there next year.

Replaced rocker panel on my Focus ST and got it back to me in 7 days.

Our experience with Faulkner. BMW as we sought to purchase a new car was superb beginning with the phone call to initiate the process. Each step of the way we were treated with respect and our needs were listened to and addressed. Each member of the team was friendly, and knowledgeable and handled their part of the process with expertise. We are delighted with our purchase and thankful for the stress free transition. We would highly recommend the Faulkner BMW team to anyone looking to purchase a car.

All involved were very helpful with no pressure. A pleasant buying experience! Thank you Faulkner BMW!

What a fantastic experience from start to finish! Zero pressure when I was looking at cars and Bryan helped me narrow down the best one to suit my needs. If you are in the market for a new or used BMW please give BMW of Lancaster a try I think you ll be pleasantly surprised!

Jesse ous one of the best mechanics EVER... no BS.. just plain ole straight talk...

interested in a car we saw on the lot; salesman informed us we could test drive when clean up; we never received a phone call - called again to say we were interested; actually we were ready to buy and no one got back to us; now I check on-line and I see the vehicle is no longer available; we could have accepted being told it went to another customer or that sorry things didn t work for us but we heard nothing so now I can say I have ZERO interest in working with this dealership

Jesse Jones is a great advocate for the customer. He always gives good advice and takes great care of me and my X3

My car is beautiful again!!! Body shop did great job on the repairs of 2 accidents! Deer hit me then 3 weeks later involved in a minor fender bender.( Is any accident minor?). Great job!

Gregory, Tom and the group at Faulkner BMW were and are fantastic to work with. I live in Berks County, PA and drove to Lancaster, PA to do business with Faulkner BMW. It was worth the trip!

I was very pleased with Greg Schaub and the transaction he put together for me. The entire process was quick ad painless. Love the 330xi.

Faulkner has friendly staff and competitive rates in both their service and parts departments. They are my only stop when I need either for our X5.

Overall service was good but charge for TPM replacement $235, ended up getting it done elsewhere for $82. Surprising since spent over $2000 on other work. How do you justify the difference???

They are very customer oriented. Whenever I bring in my car for service, they always provide a loaner, deliver my car to my place of work when it is ready (30 miles away), and they even wash my car after it is serviced. With the full 4-year warranty, this is all free of charge. You can't ask for better service. Ask for Rose, she is awesome.

This place is just awesome. Customer Service is so good its unreal. I have my car picked up for service whilst they drop a nice car as a loaner and dropped off after service. The detail of the work done on my car is beautiful. Never gonna buy a bmw from another dealer ever....

Incredible service and help from Jonathan Hoxworth.

Great car buying experience and excellent customer service!!!!

Do not come here looking for people with car knowledge. I took my 2002 3 series here to have an airbag light cleared and ask some questions about technical difficulties with the car. The woman at the service desk was not very knowledgeable and i could not even get answers to my questions without giving them 70 dollars. my problem goes unsolved. Waited for 45 minutes for the woman at the service desk to tell me they washed my car and she thought my car car was fixed. Basically left with a 70 dollar car wash. which by the way I did not ask for.

Tyler and Devin provided an overall amazing car buying experience at Faulkner BMW. Sitting and buying a car isn t everyone favorite thing todo. However these two gentlemen kept the process flowing to minimize my waiting time. The entire staff at Faulkner BMW has changed my view on the dealership. Totally recommend them when buying your next BMW. Great people & great customer service provided the overall great customer experience. Thank you!

We found a beautiful 2012 335is at Faulkner BMW--every aspect of the purchase was spot-on...they have their act 100% together! We worked with Greg Schaub in Sales--ask form. He knows his stuff, is super responsive, helpful, etc. Two thumbs up for Faulkner BMW!!!

Great Service, excellent employees, pleasant experience. Every visit is consistently a pleasurable experience

Greg S. at Faulkner could not make car buying any easier! The entire dealership staff goes above and beyond to make your experience pleasant and enjoyable. This was my 3rd BMW and all 3 experiences were the same. Thank You!

This dealership continues to meet an exceed our expectations. Fast service and friendly service staff is what we are used to (spoiled) is probably a better word. Our X3 was due for an oil change and we called and made an appointment and they came and swapped out vehicles at my wife s work place and the service was completed same day and returned before my wife new it happened. We have purchased 3 vehicles from them over the years and when it comes to buying a vehicle again we only shop at Faulkner because we trust them. The sales and service staff treat you like family and our truly concerned about your satisfaction. We know this personally and been treated great through the years. This organization from the owner on down is 5 stars.

They were kind, fast, and respectful of my requests to call before any extra costs are added on.

Overall, I bought a good car, but it was missing all of the books that come with a car. It also took two days to buy it, and therefore two trips for me there and back - about 80 miles round trip. I also think that one person is enough to sell one car, and not four people. I base this on my experience of having bought over 50 cars in my long life.

Had a great experience with the folks at Faulkner BMW. They performed a LOT of work on my 550i and I was surprised that the cost was very competitive with non dealer places. Super friendly and attentive people. They took care of me well. Car runs perfect. Makes me feel good knowing I have a great team of professionals to make sure my car is running top notch.