Faulkner BMW Reviews

We moved to VA and we bring both of our vehicles to Lancaster BMW. Our service rep-Brandon Gentile is the BEST in the business. He has helped us maintain our BMW's with the best of care. I drove my 2008 128i to Lancaster a few weeks back. He set me up with a loaner so I wouldn't have to stay all day. Brandon is the best. He is thorough and highly knowledgeable, friendly and professional. I highly recommend Faulkner BMW. If we buy or trade our cars, we won't go anywhere else.

Wasn't in the market for a new but had a car that we couldn't drive year round. We were interested in a BMW, but the dealer in Wyoming Valley was rude and disrespected us. The dealer in Scranton low balled us on our trade and took discounts away from a 2018 leftover. We expanded the search since we have family near Lancaster and Faulkner had a M240i convertible we were interested in. Tyler was outstanding. Gave me a price for my trade and then on the M240 via email before making the 2 1/2 hour drive. We were still uncertain and decided to make the drive a couple days later after work. We were met by Greg at the door and also met Tyler. Took the car for a test drive and that's all it took. They will even pick up the car for service since we live in the Poconos. We would have saved a lot of time and aggravation if we would have gone to Faulkner first.

The customer service was fantastic! Greg Schaub was great and very knowledgeable! I would highly recommend this dealership for your BMW needs.

I just wanted to give the guys from Faulkner BMW a shout out! I buy my fair share of cars so I can tell pretty quickly if I am going to get a fair deal or not. My sales associate was Bret who was great and not pushy at all! and I also worked with Tyler and Tommie, and a few other guys and everyone was awesome! I actually work at a dealership and I can tell you these guys are top notch. I told them where I needed to be and they made it happen, thanks guys!! See You in 6 months for my next car!!

Communication was good and service was exceptional!!

Derek Minnick is great! Always prompt responses, prompt service, clear explanations. I'm very pleased and highly recommend Faulkner BMW Service, thanks to Derek.

Brought in my 10 year old car for a recall. Despite the fact that I was not a "paying customer" they gave me the white glove service in every aspect. Car was cleaned and vacuumed and a complementary multi-point was performed without any high-pressure upselling. I was also given a brand new version of my car for a loaner.

A great experience. We recently purchased an older 08 535i. We took it in for an evaluation. Knowing that the vehicle needed a few maintenance items, the guys a Faulkner performed a complete evaluation. They gave us an itemized list of repairs and costs. This helped us prioritize the urgency of the needed repairs.

I'd recommend this service to any one looking to buy a used car from a non reputable source... just do it before you buy the car. It's quite affordable and worth knowing what condition the car is in.

Tanner IS THE BMW Genius!! Jesse explained things thoroughly and offered suggestions. Terry was super nice when delivering/picking up the loaner car. Thank You Faulkner!!

Had a great and welcoming experience here. They were willing to negotiate and make a deal. I worked with Devin, and he was great. Didn't have to haggle with him. Good team. Technician guru, Tanner, was phenomenal. Dude, knows the cars inside and out. Will definitely buy from here again.

Zeke.

Faulkner BMW was an absolutely pleasure to coordinate the buying and trade in for a new car. The staff are courteous, kind, and get answers to your questions. They are fair and willing to work with you to 'make a deal'. I would highly recommend using Faulkner.

Honest, reliable, no games purchasing experience. From start to finish the priority was me as the client. By far the best car buying experience I've ever had. I love my car too, thanks to the appointment with a certified BMW genius, I understand every part of my vehicles functionality. This dealership earns their business and doesn't expect it!

Both the car and service we received are top quality and can be trusted.

We bought our car from Faulkner in 2013. The service department is thorough, prompt, courteous, and very professional with their customers. We would definitely buy from them again!

Emily my service advisor who helped me get my 335i in and completed today quickly was awesome! Really appreciated the great service and help today!

Extremely happy with their services and most important the attention to detail.

Unfortunately I have to change my rating from my initial purchase.
I purchased a certified pre-owned vehicle from this dealership. I've owned the vehicle for less than 6 months and it keeps having major engine issues. Within a couple months I had numerous coil pack failures. Now a couple months later I have even more coil pack failures!!
They also did not explain the certified warranty at the time of purchase. I assumed I was getting a full BMW warranty but it is very limited and stripped down.
I would AVOID this dealership. They sell faulty vehicles.

Dealer tech did not reassemble splash guard correctly resulting in loud slamming noise after diagnostic work. Quoted $1,860 to replace a $40 strut mount. Tech fixed splash guard before service manager looked at the car so they denied any issues. Car was returned showing 11mpg with both front seats reclined and grease and dirt all over creme beige interior. I will NEVER return to this dealer for service -- horrible experience and lazy, disrespectful staff.

Friendly sales personal that was very helpful. They hooked me up with a great car at a great price. I'm loving my new car! Thanks Faulkner!

Faulkner BMW is the most accommodating dealership I have had the pleasure to work with. They provide awesome valet service that eliminates any inconvenience to me for routine service and unexpected repairs. Scheduling service with them is convenient and easy to do. Their service coordinator is extremely professional and efficient.

I am very pleased with level of professionalism and courtesy I have experienced from everyone I interacted with at Faulkner BMW. From the moment I drove my car into to the drop-off service bay, I experienced a well organized service team. Jesse, the service representative I dealt with, is excellent to work with, he took the time to review the scheduled service with me and to answer my questions.
Overall, a very good experience and was pleased with the service performed on my vehicle.

They are very friendly,courteous, and very patient to spend time with you in helping you select your car, our salesman was Tommie Black, great guy luv his accent

I wouldn't recommend getting a car from this dealership by any means necessary. The dealership was very unwilling to help us out when we discovered some hidden issues with the car, and basically disregarded the problems even existed when they had it on the lot.

The information they provide for the vehicles is all based on what they can pull up on a computer, so if you know what you want, look it up yourself since that's basically all they can do for you.

When you get the chance to shop here...don't

Service department did a great job prepping my new-to-me Red Wagon. Everyone we encountered was personable and helpful.

My service included a wash and vacuum of the inside. The wash left bugs on the front of the car and the inside was never vacuumed
The items that the car went to service for were done perfectly

100% positive experience from the first contact with them. The car is beautiful and Jonathan was an easy going and attentive salesman. They gave me a fabulous deal with NO negotiation needed. I highly recommend this dealer.

I have called their service center numerous times due to the recent BMW recall on some car, and my car is part of the recall, and everytime they say the service manager will call me back after I tell them I'm calling to have my car checked due to the recall. I believe the Service Mgr name is Mr. Minnick or something similar (He must be the president of America because he is so busy or it must be because it's just a "Recall" issue.. rather than "sales".) This is the type of low-class service I do not expect from choosing to own a BMW luxury car. After 4th times and 3 months of waiting, I simply gave up. I called BMW corporate Customer Service and their service was first-class. Faulkner is not an establishment that shows class when it comes to service. so when you BUYING a car, they will treat you all good, but if you need service, you are not valuable. These are the type of establishment that is ruining BMW's name.

Great customer service and the only place i know that has a loaner drop off service making it extremely convenient when i need to be at work.

Very disappointed with the experience at this dealer. Purchase a pre-owned vehicle with a detailed carfax stating all the maintenance performed by them, however everything that they stated was a lie and it's been problems after problems with the vehicle.
Spoke to several people at the dealer from managers to finance and the only thing they did was hanging the phone on me several times with no resolution to my problems ( valve covers leaking oil after 5k of purchasing the car, bad thermostat, bad water pump and the problems keep coming)
Even though those parts show on the Carfax they were replaced 5k ago
I'm about 3 hours from the dealer so it was a battle untill I give up with them.
My total loss has been over $3000 in damaged wich it shows in the carfax those parts were replaced.
Overall I am disgusted with their Service from being lied to.
STAY AWAY FROM THIS DEALER.
My vehicle..2012 Audi S4mk6

Update..8/15/2018

After receiving this e-mail I decided to give them the benefit of the doubt, however the outcome was the same, I placed 3 phone calls after my review and I was not able to speak with anyone and several voice messages were left.
Like i said b4, very por service...

Awesome dealership. Friendly, Helpful staff and willing to got the extra mile to earn your business.

I just bought my first BMW from Faulkner BMW and had a great experience with their helpful personnel from top to bottom. Looking forward to our existing partnership in taking care of my new car!

Faulkner organization has not let me down. I knew I'd get the best deal with them. I'm in the car business myself and a friend of mine at another BMW dealership couldn't match the deal I received from Faulkner BMW.

They are top notch in customer service and very aggressive with pricing. Their first proposal was already rock bottom, no need for haggling.

Overall a 5 star experience. My girlfriend is buying her Infiniti from Faulkner in a couple days. Their deals can't be beat!

Staff is always very friendly and courteous. Service is prompt and great communication between the service technician, advisor, and customer. I trust them to take excellent care of my car whenever it's there. Highly recommend!

Great Service Experience! Everyone was extremely professional and courteous and my vehicle's service was performed efficiently, quickly and completely. I was using a different BMW dealer for service and was less than happy but Faulkner made such a good impression that I am switching to them for all our car's needs.

LOVE the X3. It handles like a sports car and rides great.

I took my 2004 BMW in for the air bag recall. The service adviser was friendly and was right on with my wait time. I was offered a complimentary wash, vacuum and service inspection which I accepted. When the car was done, I received a list of items that needed to be addressed (perfect) but was not pressured into scheduling the repairs (also, perfect). I appreciated the service without pressure to schedule immediately. Great experience!

Great dealership. Very professional and works hard to put the right deal together. Rob Howry is a pleasure to work with. Highly recommended!

Another great experience. Thank you for taking care of my unexpected visit with your service team. Seamless and fluid...

Sadly to say I am very disappointed with Faulkner BMW. I picked up our Z4 on Thursday evening. I had taken it in to repair the convertible top, it did not open or close, when I pushed the button to open or close it, there was no sound at all. Faulkner BMW determined that the Hydro unit was not working, thus requiring a new hydro unit. Supposedly the unit was replaced with a new one. That was done on 6/04/19. The total price was 2116.30, not a small price, but I expected it to work as it should after such a hefty price. Well, today, Sunday, 6/9/19, I took the car out for the first time, the convertible top opened, then when I arrived at my destination, I closed it, that went well, until I came back to the car. I then pushed the button for the top to go back down, no sound at all from the button, top didn't come down and the button was as dead as when I had taken it in last week. So, what am I to think, was a quick fix done to get the top to work and no new hydro unit replaced the old one that didn't work? I don't know. Needless to say that I am quite disappointed and will be calling tomorrow to take the car in again. $2116.30 is not small change, I am not a wealthy person and I hope that there is still some honesty in this world.

Saw an X5 on the website, and called about going for a test drive. The car and a salesman were waiting when we arrived. After the drive they asked if there was anything they could do to make the car more appealing. No pressure, just a straightforward negotiation with the sales and finance people without any silly tactics or tricks (unlike another BMW dealership we walked away from). After we made a deal (for which I am still pinching myself to believe is true), they sat us down in the car for a couple of hours with their resident BMW "genius" (which he genuinely was) to help us wade through the complicated electronic wizardry that makes a BMW a BMW. Now that we have the car at home in FL, they are continuing to work with us on getting the registration set up correctly across state lines. It's a BMW, so of course we love the car; however, the personal service and attention to detail from the Faulkner folks put the extra polish on it! And no, this is not an employee or paid endorsement - the experience was really this good.

Best BMW service around! I live in York and travel to Lancaster to get work done here because they are honest, and never try and rip me off. Rose at the service desk is awesome!

Every experience I have with the dealer is very positive. Very friendly and helpful professionals work in this organization

This is a great place to purchase a vehicle. Everyone is extremely friendly and went out of their way to make the deal happen. Devin was a great salesman and went above and beyond to make sure we were happy.

They took their time to hear me out and and considered what my thoughts were and I really appreciate that. They got the job done. Even though another issue came up they took my car in and will work on it and best of all always had a loaner vehicle available right away.

Needed a tire replaced, they were able to get me in the next day and get the tire. Mounted, washed and on the road in no time at all.

I had a very positive experience at Faulkner BMW recently. Between my car's reminder light and my vehicle advisor, I know my car is in good hands!

Some years ago I had a car repaired at Faulkner and was very happy with it. Not so this time. I called and asked when I could bring the car for an estimate. The technician said I could bring it the following Friday. I explained that I worked at the mall on Friday but would bring the car during my lunch. He said he would make a not and let someone know I would be there. Well when I got there the girl at the front desk acted as if I were an alien. She wanted to know if I had an appointment. When I assured her I did she told me the person I had spoken to was out to lunch. Finally she did find someone to do the estimate. That person told me the technician would call me to let me know when to bring the car for repair. I assumed someone would call me later that day, after all they only had to tell me when to bring the car. How long does that take. No one ever called. I Finally called them. I was told to bring the car
8:00 AM on Monday. I dropped off the car and was told it would be ready the following Friday around
5:00 PM. I was prepared to go pick up the car when at about 3:30 PM I got a call stating the bumper didn t fit therefore I could not pick up my car before Monday after 5:00 Pm. By 2:30 on Monday I had heard nothing. I called because it was getting close to the pick the pick up time and guess what the technician was out to lunch. I said I would call back in about half hour which I did. This time I was told the technician was not at his desk. Now, I am livid because we are now 2 hours before pickup and I can t get anyone to tell me if the car is ready. I asked to speak to a manager and was told she was out to lunch as well. I expressed my disbelief and how unhappy I was with the service. I explained I would never bring my car to Faulkner again. Finally, the technician called back told me I could not pick the car up, till Tuesday because they had a problem with the paint sticking to the bumper. I don t know where this breakdown in communication happened, but there sure was a breakdown. Starting with the appointment for the estimate. Why give someone an appointment when you know you are not going to be there to care for them. Obviously, it doesn t matter when you go to lunch if he was at lunch when I came at 12:30 and was also at lunch when I called at 2:30. In any case it seemed they could care less about me. Hopefully, the work done to my car is better than the service. I will never take my car to Faulkner again.

How convenient that someone came right to my house to repair my recall!
Prompt, quick and clean!

Took a while for the 430 to get here but it was worth the wait.
Rob follow it for us all the way

Took a while to get but delvery and service was first rate.

Our service experience was a non-event and that is good. On time, work done as planned and car back as committed. We had one small issue that was corrected within 24 hours by the service department.

My car was originally listed through the Consumer Reports website, and I was pleased to find it as represented. The staff was super helpful and shoveled the car out of the snow so I could test drive it. They got me better financing than I had originally arranged. I've been driving it for a year now and no issues. It's a great car and everything I wanted. The salesman is always patient with me when I call and ask "Where's that Bluetooth Pin Number again?".

Faulkner BMW is the definition of "Professionalism". From the top down, everyone there treats you with the respect and attention that you would hope to receive from any business. Their quality of work is exceptional and I would suggest that anyone needing service to their BMW, or looking to purchase a BMW, give Faulkner a try!

Technicians mishandled and damaged the car. Instead of saying they were sorry, some people, including Paul Selvaggi the manager of this dealership, became defensive, rude, and told lies to not accept fault. Paul said that they prefer to work with ignorant customers who do not ask questions about what this dealership does to their cars. Extremely poor car and customer service.

As usual, Lancaster BMW gave my wife excellent service recently when her BMW 428xi coupe struggled with an almost dead battery with the extreme cold temperatures. Thank you for taking care of us with a loaner car and no cost to recharge the the battery overnight.

service was good but the wash job could have been better left product on car which was hard to get off

Devin was great. The purchasing experience was flawless. I never had an easier experience buying a car before. Because the car was brand new off the truck it was not detailed or washed......Devin (the sales person) did that on a Saturday himself so we could take the car that day. I would recommend buying a car from Faulkner BMW. They all made it a wonderful experience. Brett and Devin even stayed past closing time to go over everything on the car before we left.

We love Faulkner! Excellent service, great loaners, clean comfortable waiting area, and reasonable prices.

Awesome Dealership and staff !

Everyone we dealt with from Faulkner BMW was simply awesome. Our CA, Rob Howry made the whole purchasing experience of a 2020 X3 factory order easy and seamless, providing great advise throughout the whole selection and purchasing process. The delivery of the car was seamless complemented by Tyler Hawks (BMW Genius) and the Tommy Black (Finance Manager)

Thank you gents!

Great experience! They quickly solved a problem another BMW dealership couldn't solve in 4 days. And they even delivered a loaner to me. I would highly recommend Falkner BMW!

Faulkner BMW makes the whole service process easy. They picked up my car, left me with a loaner, and I picked up my car at the end of the day. Couldn't have gone any better.

i recently leased a new X3 from BMW of Lancaster. My salesperson, Jonathan Hoxworth could not have been more pleasant or helpful, along with his staff of Mike and Tanner. I have been leasing cars through Jonathan for about 12 years now and his expertise is exceptional. I will continue to lease my vehicle through him and BMW of Lancaster.

Another reason they have my for "keeps" as a customer is the service department. My adviser, Caitlin Hostetter could not be more pleasant or informative and helpful.
Chuck Groh

This is my Third vehicle with FaulknerBMW. Each experience has been very positive. Any situation that has arrived has been handled professionally and I ve left happy. They are great with loaner cars and the communication with sales and service has been good. Best of all their cars have been the best I ve ever had. I just might be a customer for life. Special thanks to Rob H. In sales and Jesse J. In service.

I ve always such great experiences, I love my car and the costumer service that comes with it!

The staff was very responsive and quick to give me updates on the status of my car over the two weeks it took to repair. My Prius C had been hit by debris falling from a truck that was passing me and scratched multiple panels. All State was covering the bill and recommended this shop to me.

They fixed everything perfectly and even did some detailing on the interior to boot. I would highly recommend them to anyone that needs body work done.

At every turn we found professional treatment, kindness and especially important an ease to deal with. The vehicle sells itself and you just have to get out of its way and you ll succeed. This was true of both Gary, and Bret. They were humorous and easy to deal with and we d highly recommend them to any of our friends.

Yes 1 star. Faulkner dealership had my car 8 days to make repairs to damage that happened on their premises. I only received 1 call asking me what the problem was AFTER I had informed multiple people of the problem. I called and left multiple messages for information about my car and when they think it might be done because - AND I INFORMED THEM MULTIPLE TIMES BEFORE MY CAR WENT IN THE IMPORTANCE OF HAVING MY CAR BECAUSE MY FATHER WAS EXTREMELY SICK WITH STAGE 4 CANCER AND ON CHEMO AND WAS EXPERIENCING EMERGENCY SITUATIONS WITH HIM - Did you catch the " WAS " that I just used....I called asking if my car would be ready by Tuesday because my father had a VERY IMPORTANT Dr.'s appointment and had a treatment scheduled and to PLEASE PLEASE CALL ME BACK. I called multiple times and left messages. Not a single call back. My father ended up missing his Dr.'s appointment and part of his treatment. On the day of my father's MISSED appointment, I get a call saying that my car is ready. I could go on a little more over my whole experience but I'm too busy mourning the loss of my father and planning his funeral service.

Courteous and helpful were all the staff. Even after hours people were friendly and sharp. My son's bmw was fixed as asked and recall item fixed as well without my mentioning it. I will return to Faulkner.

Love the i3, but even with the range extender, it would be MUCH better with a 250+ range before the range extender kicks in. Those of us who bought the first i3s (2014) should be able to upgrade the original battery with a longer range one at minimal or no cost when such a battery comes available.

To date, with 20,000+ miles, we have had ZERO problems with the car. However, we fortunately paid extra and bought the tire insurance. So far, we have been through 4 tires which would have cost us $250 each, but were all covered by the insurance. Apparently they are VERY prone to picking up even the smallest pices of metal that will penetrate and puncture the tire including large staples and very small nails. We have always lived in rural farming areas where miscellaneous metal and similar debris along the road can be common and never had problems with tires. Now we live in the city and have had the 4 incidents, all involving small metal. Go figure!

The customer service rep and Mike (foreman) were outstanding.

The service team at Faulker has always been very professional, and they do an excellent job. I've been going there for years, and have been very happy with my experience there. This time was no different...I brought my car in during the Spring Cleaning event, and they checked out and cleaned my vehicle while I sampled the buffet they provided that day. Excellent!

Amazing!!! No pressure dealership, great staff, great tech and a great all around experience for me. Thank you Faulkner BMW!

I've been taking my 2009 X3 for service at Faulkner now for the last year and a half and every time I've taken it there I've been constantly impressed at their level of courtesy and respect.

Since I originally purchased the X3 in Lancaster I've since moved to NYC and was in a pickle to find a garage there. I looked up a recommend garage in NY who did my NY state inspection. After inspection they said I needed a bunch of other service in addition to the inspection. To balance things out I asked Faulkner to take a look one time when I was back in Lancaster and they gave me a much more reasonable quote on what really needed to be done without trying to upsell me on service. Even thought my X3 is not new I've always felt that the team at Faulkner has treated me as if I'm as valued as brand new customer but are also respectful of the age of the car.

The whole team, from Kelsey up front to Kaitlyn and Brandon in service, is super friendly and helpful when it comes to service.

Always an excellent experience at Faulkner BMW. From Service to Sales, Jonathan and Jessie are the best!

I had a really great experience leasing my new car at Faulkner BMW. Rob was very responsive, knowledgeable, and professional in assisting me in selecting the car and finalizing the lease arrangements.
On the day of pick up, Faulkner had a specialist to handle all of the financial matters and a specialist to assist in reviewing all of the features and how to use the car. Rob was the quarterback to ensure that I was satisfied with each.
I changed over to an X5 from an Audi Q5 because I wanted to a larger car to handle long trips with 4 people and luggage. I've been an Audi guy for many, years and cars, but I felt that Audi didn't have a car that was the size and style that I needed.

The Faulkner rep was easy to work with and very helpful scheduling and completing our auto body repair work.

My vehicle was serviced as required. They also included recall items. And their loaner was beautiful. Brendan was very polite and helpful.

My 3rd Lease with them! Always a pleasure! Tommie Black makes in painless and attended to my requirements!

All employees are always very cheery and helpful - from the service reps, to the sales manager, to the receptionist. When my car was in for the last service appointment, they fixed the issue without question, and they even gave me a free oil change (which I did not even request), and my car looked great when I picked it up - cleaned inside and out.

Great service! Wonderful to pick up a shiny clean car!

Jed was super helpful when I called about my flat tire. He had me bring it it and got me fixed up in no time!

One of the reasons I keep buying BMW's is because of the service! So friendly, so professional and efficient. Feel pampered and my car is fixed...doesn't get any better than that!

Awesome customer service! Friendly and fast service on my car. Thanks again and keep up the good work.
Ed

Obtained a loaner in the morn and had a new water pump by late afternoon. Great service.

Always a pleasure to have our car serviced at Faulkner!

Service is great here! They are professional and courteous. They are friendly and work on your need and attention.

Service at Faulkner BMW was superb ... Personnel were cordial and professional when checking my car in ... I was informed of the services required and given an estimated time for the repairs ... While the repairs took four days to complete, I was confident that the work was being done with great care.

Two friends and I took a road trip to Virginia at the end of the month and were delighted with the performance of my car -- proof that the quality of service was everything I had hoped it would be!

Tommie, our BMW sales consultant, did a great job with us. He told us that he could work with our budget he and Vivesh, the finance guy, made it happen!

So glad we are a part of the Faulkner family!
John & Tara G.

Another great experience with Rob ! Excellent sales rep. If you are looking for the ultimate driving machine give him a call. You won t regret the meeting the staff and the service they provide. Love my X3