Faulkner BMW has always been a professional, clean, and accommodating repair facility. I enjoy driving my car, and find it to be well manufactured and reliable. My biggest frustration has always been the high hourly shop costs at Faulkner, coupled with a long list of high cost parts to maintain my vehicle. I drive a 2008 low mileage 528 (that I have had for about 9 years), that rarely gets anything other than highway miles and around town casual driving (well less than 8000 miles a year). However, I never seem to be able to leave the facility without spending well over $1000, and am provided a list of other "nice to do" items with proposed costs of several $1000 more. Perhaps this is just indicative of BMWs in general, but is not the same experience I have had with the dozen or so other vehicles I have owned in my lifetime. I am not ready to get rid of the vehicle yet, but will think long and hard about getting another BMW when I do.
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I purchased a pre-owned Subaru Forester from Faulkner BMW and am very happy both with my vehicle and with the service I received. Everyone I interacted with was courteous, respectful, and prompt in responding to my inquiries. They delivered the car to me in perfect condition. Highly recommend!
Great experience!! Tremendous team: sales, service, tech, finance working towards customers goals. Patient, low pressure environment and this team listens. Thank you for working with every time I call and I recommend the down to earth, highly informed team, well done!
I have always said, business is a machine that is dying to breakdown, and it does. How one deals with these breakdowns sets themselves apart from the competition. Faulkner is an A1 Class act. While I experienced a few bumps in the road during the sales process my sales person and my business manager did a stellar job in rectifying and smoothing out the challenges.
Knowing that if something goes awry and I have the results-oriented go-to-person(s) gives me confidence for all future purposes.
Kudos to the Faulkner including sales, financial and GM.
The 5 star reputation of Faulkner BMW of Lancaster is well deserved ! The sales department, Jonathan, in particular , have always treated my husband and myself respectfully and kindly. We only buy from them. My new X3 m40i is a dream to drive and I look forward to the end of each work day to hoop in it !
Service was outstanding. There was a very small mistake, which they handled gracefully and made right immediately. This is the kind of place I feel comfortable taking my car, which I am FANATICAL about. I usually do all my own work because I don't trust other people to care as much as I do.
I dealt with Salesman names Devin. I jumped into a truck they had used as soon as I saw it posted. I drove up to look at the truck from Baltimore but it was so new to dealership, there was somethings they still had to complete before I could buy it. The truck needed vendor flares as the tires stuck out past the wheel wells. Devin and manager Jason went above and beyond to make the truck mine as quickly as possible. They updated me via text or call every single day after I went up there and since I wasn t able to buy the truck that day after driving an hour and half, they bought the fender flares for me no questions asked ( and installed on there dime). Drove the truck home after everything was squared away and it was amazing. It was a great, clean, friendly dealership and I highly recommend
We are very excited and satisfied with our (almost) new Mercedes Wagon and were treated exceptionally well during our visit. The paperwork was done quickly and efficiently and we were on our way home in no time! We are looking forward to many years of driving ... and a special thank-you to Tommie Black for letting us know the car was once again on the market.
Faulkner BMW-is a great dealership to work with. They're fair, honest and professional . They have always provided outstanding customer service and have a great staff i.e. mangers, drivers and salesman. I can't say enough good things about Faulkner-BMW. If you're looking for a BMW, go to Faulkner they will find you exactly what you're looking for and get you financed ASAP. Mary L.-West Reading PA
Professionals & Angels... these guys put a human face to the service they provide. They may seem to charge a lot for the quality service they provide but I ve personally experienced them providing FREE & QUALITY service because they were concerned for my safety.I got More than $1500 free service... can t beat that... thank you Faulkner BMW....
The easiest car purchasing experience I've ever had. I traveled from a Philly suburb to make this deal happen and the entire team was A+. Greg, Paul, Tommie, and Taylor; The service from each one of you in this process was fantastic! Keep up the great work! I will make sure to let all my friends know that if they are in the market for a BMW and wanted to get treated right, then this is the dealership they must go to!
Derek and the rest of the crew are awesome! They figured out the problem with my X3 and fixed it fast faster than anticipated. I would highly recommend BMW service at Faulkner.
I have a 2012 X3. I have been taking it in for Service at Faulkner since day one. Brandon Gentile is my service adviser and he has been great! Brandon is great at keeping me updated when my care is in for service. furthermore, I am always set up with a loner vehicle. From my experience with Faulkner they are extremely customer service friendly and they are also incredibly accommodating.
Faulkner BMW has amazing customer service! The cars are awesome, without a doubt, but the way they take care of their customers is what keeps bringing me back!
Laughably Inept. Took in my 2000 BMW Z3. Should have suspected something when the advisor said he could get my info off the key, placing it into a chip reader on his desk. Perplexed when nothing came up I reminded him that the car was 16 yrs old hence no chip in the key. Keeping the car for an entire day he called to say that they put it on their computer analyzer and no trouble found. (the car was exhibiting the classic symptoms of a bum inline thermostat, running hot when going fast and cooling when driving slow) Took it to a third-party mechanic who saw the problem right away. Duh.
Though the Failkner BMW has done a great job as usual, I think BMW and other luxury cars are going to soon reside only in our memories as Tesla is growing fast and surprised to see that why other leading luxury segments are not even making any disruptive movements in the automobile industry. It seems like Tesla is going to end up as Amazon of automobile industry; others probably need to watch out.
Never had a single complaint with any service. They have valet service and loaner cars as well so its never an issue if they have to take longer to get my car completed. Very nice and always informative
Brandon and group did a great job taking care of my 4 series. The bumper needed repair and it looks great. The valet service returned it nice and shiny with everything in good order.
As always, the crew at Faulkner BMW took great care of my car. My consistent point of contact, Jedd Miller, is great at communicating what needs to be done in a way that s easy to understand and trust. It s hard to imagine buying another car elsewhere because they ve done such a tremendous job whenever my vehicles need help.
Caitlin Hostetter is always a joy to work with when setting a appointment for my vehicle, very knowledgeable and remembers customer's well. Keep up the great work Caitlin, it is very much appreciated
UPDATE; I've deleted/revised my previous review due to Faulkner BMW's General Manager's prompt response to my original concern: Purchased a beautiful pre-owned like-new Lexus from Faulkner BMW and had an unforeseen mechanical issue shortly after. Unfortunately, the OEM warranty was expired and the 90-day warranty did not cover the issue. Faulkner BMW worked with us to reach a mutually satisfactory solution! Customer service is easy when there's no problem. The General Manager and Faulkner BMW passed the real customer service test with flying colors and we couldn't be happier with our car and the customer service, especially after the sale. We highly recommend!!!
Years ago I didn't have the best experience with my previous BMW's at Faulkner. They actually tried to charge me $15 to install a break light bulb that took all of 30 secs. This past year I purchased a used BMW elsewhere. I had new tires installed from a local tire shop and they recommended a realignment. I called Faulkner and received a reasonable quote so I decided to go there and see if things had changed. YES!! Things had indeed changed. My experience was very positive. In fact, when they were working on my car, they notIced another repair needed to be made. To my delight Brandon said the cost would only be $50 since the previous owner bought an extended warranty and that the warranty follows the car and not the owner. This most recent time, I was in for an inspection and inquired about my warranty covering some cracking in the rubber seal surrounding my rear windshield. My rep said there was no extended warranty and that the previous rep made an error with my last repair. She said that BMW changed their policy and that the extended warranty doesn't follow the car. So, yes, a bit of a disappointment after being told otherwise. I'm still giving 5 stars because Caitlyn was still very cordial and helpful during my visit. She did a great job!
It s been awhile since I last posted on my Faulkner BMW experience. Since my last review, I ve been back several times for inspections, oil changes, etc. I can only say positive things about my experience. Caitlyn, my rep, is always professional and courteous. In my opinion, the maintenance prices are competitive with any other garage or service center. Plus, you know you re receiving BMW parts and service. I continue to recommend.
About 3 months ago, my 2011 335xi coupe needed a major repair. The reverse on my manual transmission failed. 1st thru 6th worked just fine. I called my BMW rep, Caitlin, and she immediately got me on the schedule. Unfortunately, the tech's diagnosis was for the worst. The transmission on my car with @ 70k miles needed to be replaced. I did my own research and found evidence that this issue had occurred with others of the same make and model. I don't know the issue was widespread but I don't think it was uncommon either. After speaking with Caitlin regarding my research, she said she'd speak with her manager. Needless to say, once again, Caitlin went to bat for me. BMW was able to help with the cost of the repair and replacement of the transmission. I had the clutch replaced as well since the transmission was being pulled. Once again, thank you to Caitlin and the staff at Faulkner for great service at a fair cost.
I brought my vehicle in to get an estimate and repair done, and Faulkner Collision did an excellent job ensuring work was completed couple days earlier than I expected.
Bought my Z4 last week and I'm nothing less than satisfied. Can't wait for warmer weather so I can actually cruise with the top down. John was very helpful throughout the sale, and had me driving my car home in about an hour or so. Anyone interested in owning a BMW should stop by Faulkner and take a look. I'm pretty certain I would do business there again.
This is the best service that I have received at any of the area dealerships. The parts salesperson couldn t have been nicer ordering tires for my car. Service was the way service should be. The service writer greeted me and went over in details of what was going to be serviced and gave me a price upfront. The price was the same at the end. He went over the bill with me and explained all the charges when the job was completed. I was provided a loaner car. It was a pleasure to do business with a dealership that puts the customer first.
Hi Friends! I am always thrilled when my 1281 BMW is returned to me! The detailing work is amazing -- my car is a 2013 model & it looks like new! Caitlin Hostetter, the service representative, answered all my questions & concerns & kept me informed of the proposed work & costs. I appreciate that so much! Also, Jayson, the valet, returned my car to me on a timely basis, & picked up the loaner. It is such a joy to visit with Jayson; he is so polite & helpful. Thank you to everyone who addressed my car service needs! Kay Hursh
This is my Second BMW from Faulkner BMW in Lancaster,Pa. Tommie Black my Sales guy is the best, Devin his co worker Ryan in finance and all of the service folks are top notch ! Honest and dedicated team, I would recommend this dealership to anyone looking for a first class product with professionals working at this dealership.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
Greg Schaub and Faulkner BMW never fail to provide amazing customer service! If you're looking for a great deal and genuine, friendly people, look no further than Faulkner BMW. You won't be disappointed!
I NEVER write reviews but based on the stellar service we received in purchasing our new to us SUV from Faulkner BMW I am compelled to write. I contacted Faulkner initially via email because we live two hours away and wasn't going to waste our time (or theirs) unless they had what we wanted. The communication was prompt and thorough. Follow-up over the phone was equally impressive and we decided to make the two hour trip. Once there, Greg gave us his full attention and let us test drive the vehicle. After deciding we wanted it, we quickly moved through the paperwork and were on our way home after a stop for lunch. There was a small issue once we returned to our home state, but Greg and Faulkner worked through a quick and perfect solution. We could not be more pleased with the whole experience.
I am so satisfied with Faulkner BMW. They worked with me on a recent vehicle issue and ensured the repair was not burdensome on my budget. My car is running very well now. Caitlyn went out of her way to assist me. Thank you.
Awesome from start to finish. Fast in the morning when you have to get to work, friendly people, free thorough inspection of entire car during recall work, and they care about your experience/want feedback.
First class treatment with a staff willing to go above and beyond to help out. Communicated regularly and kept me up to date as well. Thanks for the service.
This is for the parts department: Never order parts from them. It is impossible to actually get ahold of a person if you have questions or problems. I honestly don t know how they can maintain a website presence. Absolutely zero support and didn t fulfill order after charging card.
From start to finish, I had an awesome experience at Faulkner BMW. The sales representative, John Hoxworth, was very helpful and made the process easy and exciting. Absolute best experience I've had in a long time. I absolutely love my beamer x3!
UPDATE: I've just bought my 4th BMW from Greg Schaub at Faulkner BMW and I couldn't be any happier!!! Once again he helped make the process a breeze, even in these odd times. My previous review is still valid, I just wanted to post an update.
I have never in my life had a better dealer experience. I've bought a few luxury cars at different dealerships in different cities. I've even bought from different BMW dealers and none can hold a candle to the service I received from Breanna in the internet department and my eventual Client Advisor, Greg Schaub. They both went above and beyond in helping us find the exact right car for us. Greg did everything he could, including staying late, to make sure we were happy and taken care of. I never want to buy another car anywhere else ever again! I don't usually gush like this. But I've never had such a great experience and all service for the car was also handled extremely well. They provided a new loaner car for when our car was serviced. They even offer valet pick up and delivery. The car is everything we were hoping for and they know exactly how to treat their customers. They've made a repeat customer for life.
I would love to say that my BMW of Lancaster was a great experience. My sales rep Devin was amazing, personal, kind, and not pushy. Loved working with you guys and absolutely love my car :)
Had a great experience with Faulkner and love the vehicle we purchased. Devin Hogan was an all-star salesmen and didn t try to oversell us and found us exactly what we were looking for. Great experience from start to finish.
Faulkner BMW was awesome, they picked up my car and serviced it, washed it, and returned it to me on the same day. I couldn't have asked for better customer service. 5 stars.
Great professional staff from sales representative, Bryan, to sales and finance manager. Open and honest. Very competitive pricing, no hidden fees or games that younusually experience when buying a used car. Great inventory. Was able to fing the car that was not available at other BMW dealership
These guys are awesome. I made a deal on a 2017 X3 over the phone and it was competitive, honest and delivered exactly what we asked for. If you are out of town from this dealership, they are worth the trip. I will buy from them again, if this is how they treat all their customers. Special thanks goes to Rob Howry and his team who stayed late on a Saturday as long as needed to get the deal done. Also kudo to Paul and Tom who worked with me patiently up to the date of the sale.
Just purchased my second BMW from Faulkner. I returned because of how excellent the staff is. They are knowledgeable, friendly, and respectful. They are not your typical car salesmen/women. I've purchased fleets of vehicles, and dealt with many dealerships and most of them I will not purchase from again. They should learn how to treat customers like Faulkner BMW does. I will return for my next personal car purchase, unless BMW comes out w/ a commercial line in diesels (service trucks to be specific).
what can I say about robert, tyler and the entire team at faulkner bmw. it was such a wonderful experience. after having a terrible experience at sun motors bmw, I decided to go a different route. I was loyal to sun motors for over seven years and have purchased two brand new bmw vehicles from them only to be treated like I was more of a problem to them when searching for my third. when I made the decision to visit other locations, faulkner was my next option. I drove an hour away just to see what faulknerbmw had to offer on service and boy was I blown away. the managers who I briefly introduced myself to set me up with a gentleman named robert howry who not only was attentive to me, but made me feel like my happiness was much more important than a sale. after deciding to go with a brand new x3, I was then introduced to the gentleman who explained all of the warranties, and he too was extremely wonderful to me (I apologize for I did forget his name). all I can say is this was more than a purchase for me. what this team at faulknerbmw has done is create a long lasting relationship from me. I will no longer go anywhere else. thank you!
Greg did a great job navigating new rules which we all hope will be temporary, allowing us to see the car and purchase it with all off the paperwork done in advance. This is our third X5 and a BIG jump form our last model. Absolutely love the car and its features.
Between the sales person, Devin, and Tommie, the finance person, I had a wonderful experience selecting and financing my new ride. No pressure! I didn't go there to get a new car, I went to have my car serviced. I'm extremely delighted with my decision to trade in my car for a shiny new one... The BMW genius, or guru, or whatever they call him, did a super job of teaching me how to use all the new equipment, too.
If you re looking for a dealer without the dealer vibes, this is the place to go. Jonathan and Tommie made my purchase go entirely flawless and seamless. Between the test drive, financing and actually driving off the lot in my new vehicle, it was a matter of a few hours! Absolutely no pressure was on me, they explained everything to a T and they also made sure my 4 year old was taken care of, comfortable and happy! Without a doubt, whenever it s time to buy another vehicle, I ll be coming back here! Thanks guys!
We were looking around at many dealerships for a new dependable vehicle for my wife. When we went to Faulkner BMW Rob H. and his team had us feeling welcomed not pressured. They were patient, informative, helpful and offered good incentives which made our decision easy. Thanks
I did get a response from Brandon Gentile (Service Director) and after he explained that BMW has his hands tied by only providing new parts. It makes it hard for me to pick on this dealership. I think a little more training may be required for the staff. But Brandon was very apologetic about what was said and he explained that it would be addressed. So in retrospect I guess I should have addressed concerns with him first. At least I did get a call from the dealer which does tell me they care.
Not one of the better, have an older car with an interesting problem. Called to make an appointment and the car had to be towed, service person was nice. service person advised me that the fee would be $125.00 to hook it to the computer. Next day I get a call that additional time is needed to diagnose problem so it would be an additional $125- to 250.00. Well the next phone call it get is that it's the main computer of the car and that would be $2000.00 to replace and an additional $500.00 because BMW makes the computer VIN specific and it would need to match. Seems like a whole lot of monies for a car that is a 2002. So I had it towed back to the house to find out that there are companies that repair the computers for about $ 300.00 total plus a little shipping for the parts and it to be returned. When I mentioned that to the customer service lady she said YEA GOOD LUCK WITH THAT. It also seems very snooty in this dealership and now understand why my friends no longer support this dealership.
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