Express Energy Review

ATTENTION REVIEWERS Express Energy Services is an Oilfield service company, NOT a utility/electricity provider. Negative ratings are applied against the wrong company.

Worked there for four years. People I worked with in West, TX some of the best people I've worked with

PLEASE NOTE: Express Energy Services is an Houston-based oil and gas services company, not a utility provider. If you have reviewed the wrong company, please remove this post. We wish you all well is these trying times! Stay safe and healthy!

Unpleasant to work with customer service even on a good day. Also watch out for their policies, they cutoff power with zero warnings or even a notice. Apparently I forgot to setup my autopay and they disconnected my power in the middle of August in Texas during a pandemic, my wife and kids had nowhere to go until I finally got them on the phone to fix the situation. Also setting up payments online is clunky at best.

I moved, and they made me jump through hoops just to cancel my service. After multiple attempts to get a hold of someone, they were rude and difficult to work with.

Click and bait pricing and even worse customer support. Not even worth the 3 month hook and sink rate. Don't do it!

Not sure if there is the company or what. I am referring to the Express Energy company as a utility provider.

This company is very interesting. In two words: it sucks! In all ways, they will try to squeeze money from you.
1. If you enrolled in the auto-pay program and one day you clicked the button to pay by hand, there is a penalty.
2. When it is time to renew, they will send an email highlighting the text of the plan you have selected. It does not explicitly say if there is a change in the plan or whatsoever. But you know what, after you assumed that the plan would be the same and you renewed, you would soon realize the highlighted text is a hyperlink to the pricing and CONGRATULATIONS, your plan has been increased $20 a month!!! Brilliant marketing strategies!!!

BEWARE!!! This is not an honest company. They are deceitful and when you try to reach them it is impossible to get any help. There phone number for customer service is not in the USA. They try to be helpful but it is lost. I canceled my service and they reconnected it. 3 months later still trying to get order with my energy services. DONT USE THEM!!!!!

Express Energy Services is a company committed to safety! They are doing great work during this critical time for the oil and gas industry! Thanks for all of your efforts!

I moved to a new address and Express Energy does not provide services in the new location. I called 2 weeks before my move date to cancel service and I spoke to a gentleman with a Russian accent. He assured me services would be canceled. I called again a few days later just to confirm and once again they said everything is good and services will be turned off in my name. Well, fast forward 3 weeks later and I receive a bill for $108 for services AFTER my move out date. I am currently on hold with.a customer service rep who has told me that they show no record of me calling. I would STAY very far away from this company.

I spoke with Bianca in customer service and she said that she will call me tomorrow with a resolution. She also said there is a problem with me accessing my account online and I should try again in 1 hour with the temporary password that she gave me. So, in summary we will see if the things she has told me are true. Yah!

FYI...myexpressenergy.com is the company I am referring to. I tried removing this post since apparently there are 2 express energy firms, however, after clicking around I couldn't find an option for deleting it.