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What reviewers say about Essex Mortgage

Generated with AI from 231 reviews on Trustburn · updated 33 days ago

Customers describe the service as outstanding, knowledgeable, and efficient, noting that staff members are easy to work with, explain steps clearly, and help make the process worry-free.
What does Essex Mortgage do?

Essex Mortgage is a privately held mortgage lender based in Orange County, California.

Are there any complaints about Essex Mortgage?

The critical reviewers wrote that they experienced spamming despite requests to stop, found a loan officer rude and unprofessional, and reported a lack of communication and information after their loan was acquired.

AI-generated from reviews on this page. Verify anything important with the company directly.

melissalevy455
Reviews 62

I was a scam victim, I lost a lot of money up to $170,000 I would like to express my gratitude to Innovations recovery Analyst for their exceptional assistance in recovering my funds from a forex broker. Their expertise and professionalism in navigating the complex process were truly commendable. Through their guidance and relentless efforts, I was able to successfully retrieve my funds of $170,000, providing me with much-needed relief. I highly recommend them on WhatsApp + 1 424 285 0682 or Telegram - IEBINARYFX to anyone facing similar challenges, as their dedication and commitment to helping clients are truly impressive. Thank you, for your invaluable support in resolving this matter

Marty Tittl
Reviews 1

Essex Mortgage helped us get into our house 3 years ago when we purchased it and has exceeded our expectations again on our recent refi. They are an amazing group of people to work with!!! Knowledgeable, and efficient. I recommend them to everyone I meet that is looking to purchase or refi.

Linda Wankel
Reviews 1

We just finished refinancing our home with Chris Collins working through Essex Mortgage. Chris is an energetic person who is very easy to work with. He always explained answers to all of my questions in a clear and concise manner. He also would get back to me very quickly when I called him. He took his time to explain each step and made the refinancing very simple. I always felt like he was looking out for us to get the best possible deal we could make. I would highly recommend Chris Collins to anyone considering to refinance. We love him!

David Dekker
Reviews 1

Glenn and Denise are extremely professional, very knowledgeable and overall great to work with. They are quick to respond to questions and they will talk you through all options in order to help you make the best decision for you. I highly recommend their services for anyone looking to finance or refinance a home.

Jean Poppa
Reviews 1

We are so happy Ed Fowles was our loan officer with Essex Mortgage. He stuck with us through the whole loan process, answered our questions, kept us informed as the loan was processing. Ed is very knowledgeable and extremely pleasant to work with. We would recommend him to others. Happy sailing, Ed!!

Norma Wright
Reviews 1

Tom help us to obtain our dream house he was fast efficient and so patient with us though the process his knowledge was key for us to close FAST and no issues, him and his team did an awesome job and we are Glad to recommend him and his company to anyone looking to buy ,call Tom Queen , Essex Mortgage and they will help you out ! no doubt.

Tan Vu
Reviews 1

I've had the pleasure of working with Tom Queen recently for the purchase of my home. I have probably purchased or refinanced a home about 10 times during my lifetime. I can say without hesitation that Tom is the best that I've had the opportunity to work with. Extremely knowledgeable and responsive. We had a few delays due to the seller of the property and Tom did an excellent job navigating through all of them effortlessly. I highly recommend Tom if you are looking for a purchase or refinance of your home.

Melissa Grace
Reviews 1

Unparalleled responsiveness, attention to detail, solution oriented and an overall joy to work with. We're so happy with Glenn and Denise's service, that we've recommended many of our friends and family to them. This is the 4th loan we've done with them and will not work with anyone else. They're simply the best!

The Junge Group Brokered by eXp Realty
Reviews 1

Chris and his team go above and beyond to take care of my clients and their needs. The team is highly educated on market conditions and loan options and keeps my client's priorities their number one priority - every time. They're very responsive and true professionals. I love working with them!

Cindy Langsdorf
Reviews 1

This was the most streamlined process we have ever been through. There was never.."Oh, we just need these 10 more things" once we were asked for documentation. When we were told "You can expect a call or an email on this date," the call came through as promised. Both Glen and Denise were very personable and easy to work with. They truly seemed to care about making this experience a positive one. I will definitely share my experience with my friends.

Bob
Reviews 1

This is the third mortgage that Keith and "team murphy" completed for us. As always the dedication and exceptional service was top notch. Their attention to our needs during our most recent refinancing needs was the best. Saudy was always available and quickly responded to our questions. Keith explained the loan process and different loan options to us right from the start of the loan in order for us to make the best choice and type of loan that best fit our needs. Thank you Keith and "go team murphy"!!

Taunia Baxter
Reviews 1

I have been working with Tammy for my mortgage needs for over 5 years now. I have bought 2 homes and refinanced 3 x. Each and every experience was full of transparency, options, education, professionalism and a genuine feeling that she ultimately wants the best outcome for each and every client. I've learned something new every time I speak with her. she has the knowledge in this industry to lead anyone down the "right" path that's unique and best for them. I trust her! I will only use her for my mortgage financial needs.

Jonathan Charres
Reviews 1

The employees are super helpful and attentive. In particular Jeanette Chino and Betsy Lemper answered any and all questions I had and were with me every step making buying my first home easy, stress-free, and exciting. Definitely recommend.

Dr. Mitch Keil
Reviews 1

Fred was absolutely amazing. He went so far above and beyond there isn't enough space here to sign his praises. He helped me, my wife, and our newborn son get into our first home! As a first-time homebuyer I knew nothing and Fred took the time to answer all of my questions, countless emails, and phone calls. He was so responsive I swear he answered before I hit "send" most of the time. He worked seamlessly and flawlessly with the builder and my agent. I will be sending him all of my friends and family. If you are looking for an expert in the business - this is the guy. You will be in great hands.

John Nalbone
Reviews 1

Spammers extraordinaire. I talked with the Las Vegas branch about a loan years ago and since then, they've been spamming me nonstop. After asking them to stop, and getting reassurances from Troy Weatherly that they would stop, I continue to get spam from them. Why would I ever do business again with a company that ignores laws that they find inconvenient like CAN-SPAM? It makes you wonder what other laws they willfully ignore...

Abra Allan
Reviews 1

Mesha Dimitruk is a gem, plain and simple. Mesha helped us with first home purchase back in 2018 and then our refi in 2020. Incredibly attentive, detail oriented and always available when we had questions or needed support. I cannot recommend Mesha at Essex Mortgage enough.

Marc Cather
Reviews 1

Had a really great experience and Justin was extremely helpful and went above and beyond to help us make such a tedious process much more manageable. We naturally had some obstacles and Justin quickly tackled them for us and made our Refi as stress free as possible.

Brian Tuthill
Reviews 1

I worked with Greg at Essex to do my VA IRRRL while I m still on active duty at Camp Pendleton. The process was straightforward, Greg communicated and responded quickly and he made sure I understood what was happening during the whole process. He takes time to get to know you and ensure your needs are met, making my refinance one of my top customer service experiences of the year!

Jack LeVine
Reviews 1

As one of the top Realtors in Las Vegas - I have access to any lender I would want to use. I picked Troy to ReFi one of my rentals, and he gave me the same great service and advice that he gives to all of my clients. 80% of them use Troy and for good reason!

Claudia Garner
Reviews 1

We had the wonderful opportunity to work with Keith Murphy and Saudy Esparza for the refinance of our home. Fantastic experience we highly recommend ESSEX MORTGAGE! The dedication and customer service we received from Go Team Murphy is like no other company we have had the privilege of working with. Interest Rate was great, escrow closed almost one week early, communication was outstanding but most of all the easiest refinance we have ever been through. Thanks so much to Saudy and Keith they made us feel like family!

james martin
Reviews 1

Tom was awesome. He walked us through the whole process. Was available like 24/7. Got us a very competitive Jumbo Loan. Helped us with all the financial requirements. And was there during the whole time during the escrow process. If anyone is looking for a group to handle their financing for properties I would highly recommend Tom Queen and the group at Essex James H. Martin

michael odell
Reviews 1

Mitch and his team really went above and beyond to assist my fiancee and I purchase our first home. After being homeless and struggling with medical issues I never believed I could own my own home but Mitch and Essex are awesome!

Dale Ouellette
Reviews 1

i have been working with Troy for Years and he has never failed me...Even with some of the most difficult buyers he has worked diligently and figured out a solution. Most importantly i always get positive feedback from my clients that i refer to him. Troy is definitely the best of the best

Krimzj J
Reviews 1

Troy & his team helped me from the beginning to the end of my transaction. He protected my best interests, shared advice, and walked me through the process with patience and understanding. At no point did I ever have any concerns from his side. If it was in Troys hands, I knew it would get done. I d give 100 stars if I could.

Rome Smoke&Dreams
Reviews 1

Chris C was our loan officer on our new home purchase. From day one of speaking with him we knew we had the right person and company for the job. He was extremely efficient and handled our difficult file professionally and with confidence. He answered all of our questions and gave advice on topics he was able to.. Also he stayed in constant contact with us throughout the process. We couldn t be happier with Chris and Essex Mortgage. We would recommend to all of our friends and family l!

Bonnie M
Reviews 1

Chris is awesome and his staff. He always explains every answer to any of your questions. We worked with him on our home loan 2 yrs ago and our refinance a month ago. Also he got a loan done for my niece and her hubby. Their loan closed yesterday. I highly recommend him.

Jared Luke
Reviews 1

Troy Weatherly and his team helped us on the purchase of our home, and the refinance of our home . They go above and beyond to make the process easy for us . Felt like we had to do nothing at all . He is always there for us whenever we had questions, and broke everything down in simple terms we d understand. He gave us his personal Advice, which always seemed sincere . They are Someone you can trust are looking for only the best for you , and to top it off , are just really nice people . I will always recommend Troy and his team to family and friends . And will go to them whenever I need advice on my home .

Brad Craig
Reviews 1

The team is very responsive, professional, and easy to work with. The experience could have been much harder as getting a refinance is like buying a house. We are so glad we went with Essex Mortgage and went through with the refi. Great experience!

Kailene Villeda
Reviews 1

We highly recommend Essex Mortgage! Our experience with them could not have been any better. Glenn and Denise were incredibly helpful, friendly, and knowledgeable. They were always available to help and their responses were very quick. They made our entire experience (first time homeowners) a breeze!

Daniel Ford
Reviews 1

The ease of re-financing was beyond belief! There was no stress involved. We were notified when there were documents to review on line, sign and return. Chris s staff make it the simplest way to go whether financing or doing a re-fi. If you haven t talked to Essex Mortgage, you re missing out.

patricia dooley
Reviews 1

Russell Pigeon and his team was extremely helpful in getting our reverse mortgage counseling sessions done and securing our loan documents done in a timely manner. We are greatful that they kept us informed every step of the way. That lessened our fears and anxiety greatly. Thanks for your help with everything.

Gina Bagan
Reviews 1

We highly recommend Frank Hawley and Essex Mortgage. We have used Frank for both the purchase and refinance of our home. Frank insured that we completely understood the process. He got us the lowest interest rate possible(lowest of all offers), bringing our house payment down considerably. We closed in a timely manner. He kept us updated constantly, and made sure we were comfortable throughout the process. My husband and I would highly recommend Frank Hawley and Essex Mortgage for your home purchase/refinance needs.

Rob Alcorn
Reviews 1

Virgie was always working hard during every step of our tight close and made sure my client s interest was at the top of her priorities. She pulled of a really competitive transaction and made sure we came out on top! Thanks Virgie!

Jodi Weisenburger
Reviews 1

Christopher was very helpful in securing our loan and making sure we understood everything and had everything in a timely and efficient manner in order to be ready when we found our home. He was always available and easy to communicate with which is a big deal to us!

Yvonne Daley
Reviews 1

Excellent service you never felt alone.questions always answered an excellent experience. An entire crew at your service. I felt very comfortable during the entire process. There was a few times my timing was off because of the three hour time zone, there was no problem. I followed her advise and my credit score increased . The group was always working together to make my transaction very smooth and not stressful. I am so very pleased. It is easy to give them a five star rating. An excellent company to have working for you.

Hans Loya
Reviews 1

Betsy, the Loan Officer here, was able to help me a lot. I made sure to ask her every single question I had since I am am first-time home owner. She was able to answer every single one with no hesitation. I can honestly say I am more confident now about the purchase I made than I was before.

Paula Engel
Reviews 1

Chris Clements and his staff are phenomenal to work with. They keep the buyers and realtors informed every step of the way which makes the transaction process smooth and easy. Chris works hard getting first time homebuyers into their dream homes.

Will Bredberg
Reviews 1

I had a very complex refinancing situation. I am retired and my income, though substantial, is almost totally dependent on rental income. Though that income has not wavered during these COVID times, nevertheless, the "underwriters" continued to require tons of documentation to verify the income. That requirement is reasonable, but then, after it took them several weeks to review rent logs, balance sheets, rental agreements, etc, they then wanted updated check registers, rental income records, etc., in case anything had changed in the past 3 weeks. I was ready to quit the process altogether, but, Chris hung in there with me, calmed me when I was ranting, kept me encouraged that the loan would happen, and finally brought it home for me. RAVE REVIEWS!!

Mi Ran Park, M.D.
Reviews 1

Mesha approached me personally and analyzed my financial situation in 360 degree. Since I am not a employee, my situation has been very complicated and challenging. She, however, encouraged me to apply for mortage to purchase a house even when other bankers from big financial institutions discouraged me to buy a house. She is a great helper to get through if you have complicated financical situation. I highly recommend her.

Karrie Gee
Reviews 1

Tom Queen with Essex Mortgage was a pleasure to work with. His team kept me updated and responding quickly to any questions that I had throughout the escrow process. I would definitely refer Tom to any of my future clients in need of a lender.

Peggy Cohen
Reviews 1

I had the privilege of working with Chris to secure a very good loan to purchase a home in Orange a little over a year ago. He worked diligently with my agents involved with the sale of my previous home and purchase of my new home, making sure everything was ready for closing in the desired time frame. Last summer, he assisted me to refinance when the rates dropped. Despite his busy schedule, he has always responded to my calls and questions, patiently and thoroughly. I am extremely grateful to him for his expertise and guidance!

Rachael R
Reviews 1

Christian C. Was the best loan officer! I gave the hard task of closing in less than 30 days and him & a team of processors made it happen. I knew what was happening every step and was never frustrated or confused because of the clear communication.

eugene hageman
Reviews 1

Mitch Olson with Essex Mortgage and his team of experts were very professional and showed exceptional service. There were no delays or short coming through out our process. They answered all of our questions and replied to our emails 7day a week. We would and have recommended Mitch and his team to our family and friends for over 14 years. Great Job!! The Hageman's

Tammee Estep
Reviews 1

This review is based on my experience with Christopher Collins. Beware of Chris Collins at Essex Mortgage. He is (in my opinion), rude, unprofessional, and sketchy in his business practice; lack of communication, changing of terms, and to top it all off very rude and unprofessional text messages when I decided not to go with him on a re-fi. I have never, ever experienced someone at petty as Chris Collins when I asked him to leave me alone. I could go on but I think the point is made. I would be concerned about dealing with any company that allows someone like Chris Collins to work for them.

Simson Soetanto
Reviews 1

I have worked with Fred Itzkovics 4 times now and have been very pleased with my experiences every time. He is always prompt to respond to any question and is very knowledgeable. I highly recommend him as he provides excellent service!

M Cat
Reviews 1

I had a wonderful experience working with Greg at Essex mortgage! I would recommend him to all of my family and friends. From beginning to end, Greg was right there every step of the way, answering my questions, following up, and making me feel like I was a number one priority. It was awesome! I m so happy with my refi.... thanks to Greg I got a terrific rate and my monthly mortgage went down. Five stars all the way!!

Adrienne Carter
Reviews 1

It turns out, getting a mortgage and buying a house is a complicated process - ha! Mesha helped us each step of the way - lots of work on her end - and we were successful! If she hadn't been the amazingly organized, diligent, and responsive loan officer that she is, we might have missed our window. But she kept us on track and we're currently moving into the home we hope to live in for the rest of our lives. Thank you Mesha!

Saji Abraham
Reviews 1

Keith and his team did an excellent job from the beginning of our home buying process through closing. Keith communicated well with us regarding the different options and responded to our questions without delay. He went the extra step of communicating with our agent and also the seller's agent to make sure our bid was considered seriously during this competitive market.

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About Essex Mortgage

Essex Mortgage is a privately held mortgage lender in Orange County, California.

Address
2200 west orangewood avenue