Jen Jones

Review of ePremium Insurance

Hassle and a scam. I had a policy with them for a ...

Hassle and a scam. I had a policy with them for a year as recommended by my landlord. They sent me a renewal notice about a week ago - which I was fine with. Today I get a notice of cancellation for non-payment of an automatically deducted payment?? No one at the company can tell me why the payment didn't go through (the payment source on my end was fine, didn't change and had 200% more money than required available on the day they claim to have made the transaction), I never got a notice of the payment failure, pending cancellation or a note that I could go jump off a cliff. Just a renewal followed by a cancellation 4 days later.

Today, I obtained coverage with Geico/Assurant, for less money and no rude service agents on the phone. No one at Geico/Assurant sighed into the phone and rudely stated they were just a phone agent and couldn't help me. No one at Geico/Assurant told me they didn't know why their system broke down... no all those excuses came from two very rude agents on the phone at the ePremium number. I also didn't get asked to make 3 separate phone calls to set up my coverage with Geico/Assurant. However, the ePremium folks - have asked me to call back after 2 very rude phone calls so that I can settle an $8 balance they have invented, when their payment center is open on west coast time so I can fully cancel and avoid any issues. GREAT NO CUSTOMER SERVICE.

Not that they will care, but I will certainly be telling my landlord and neighbors about my awful experience and recommending they do not continue to suggest them as our policy provider.