EOLO Reviews

Installazione Internet il 29... Esperienza di installazione terribile.
L'installatore è arrivato con un'ora di ritardo... senza spiegazioni né scuse... Se n'è andato 3 ore dopo dicendo che aveva finito... Non ha testato nulla, ha lasciato l'estensore collegato con un cavo a 20 cm dal router (non molto utile) senza mostrare o spiegare come utilizzare l'apparecchiatura... Ha lasciato scatole aperte sparse per la stanza e un mucchio di polvere sul pavimento... Un disastro totale.
Abbiamo quindi trascorso due ore a configurare l'extender e a provare diverse posizioni per ottenere una ricezione migliore.
Dopo due giorni, il 1° ottobre, ho contattato Eolo e ho chiesto un upgrade alla fibra. Nessuna risposta.
Questa mattina ho ricevuto una fattura di 115 sterline aggiuntive per l'installazione non standard. Tutto quello che il tecnico ci aveva detto era che ci sarebbe stato un costo di 50 sterline per la staffa a muro per la parabola satellitare. Niente riguardo alle altre 65 sterline.
Li ho immediatamente contattati via e-mail chiedendo a cosa fossero dovuti i costi aggiuntivi. Non eravamo soddisfatti e volevamo passare alla fibra ottica, dato che abbiamo un periodo di prova di 60 giorni... Ancora una volta, Eolo non ha dato alcuna risposta costruttiva.
Ora vedo che mi sono stati addebitati 115 € per l'installazione non standard... Sono d'accordo che non è standard... Un installatore che arriva con un'ora di ritardo... mette a soqquadro la nostra casa, comunica il minimo indispensabile, non fornisce spiegazioni o dimostrazioni e se ne va dopo più di tre ore senza comunicare molto e senza controllare che il sistema funzioni su telefoni, PC o TV, assolutamente NIENTE!

Ho informato Eolo che voglio l'aggiornamento, ma esigo una spiegazione dettagliata dei costi aggiuntivi e non voglio più questo tecnico a casa mia.
Finora abbiamo un prodotto dalle prestazioni scadenti che abbiamo dovuto configurare noi stessi dopo che il tecnico se n'è andato. Il servizio è stato DISGUSTOSO e il prodotto è scadente.
Sono d'accordo che abbiamo avuto un'installazione non standard... Per la quale dovremmo essere risarciti e non pagare 115 euro!

On all occasions I found availability and competence, satisfied

Great wind point, the staff is very efficient. Highly recommended.

Excellent knowledge of the products by the staff and very courteous. Definitely worth trying

Dear, clear and competent!
Highly recommended !!!

Highly qualified and helpful staff.
Quick and ready to meet customer needs

The staff knows the products it offers to perfection and has helped me and my girlfriend to adhere to the tariff plan suited to our needs. I also appreciated their patience.

Never seen a Wind shop so welcoming, full of people who are prepared and willing to work.

10 and praise!!! Mr. Gad very kind and professional person !!! I highly recommend !!!

We are always sure to find competence and kindness!

Polite and competent staff, always available for any problem!

Staff very prepared and very friendly and always available

Kindness and availability, courtesy and professionalism.

A kindness and a willingness that are now increasingly rare, there were 6 stars if it deserves them all!

Competence and professionalism ..
Keep it up!

GREAT, always kind and prepared, I have often advised friends and acquaintances to turn to them and have always found a solution that satisfied them

Qualified and professional staff .... to be recommended absolutely

Bravo the Gad manager and very competent with various information and kindness

Very polite and helpful, difficult to find a more qualified shop

Thank goodness for them! Slowly in my family we are all passing through Wind! Always treated with kindness and hospitality! Congratulations!

I have been more than once, the boys are very kind and very good.

Prepared, kind and competent.
Good guys

Sympathy!
Friendliness!
Professionalism!

Polite and polite counter attendant, complicated but comprehensive answer

Young and competent staff !!
always ready to give advice for every need !!
Recommended

Friendly and always available staff! 5 stars at a minimum!

Super super satisfied !!! I came from another operator, what can I say, thank goodness I met them !! Very good, very kind and super prepared! Matteo the best

I am finding myself very well and the staff is very serious and prepared. I advise!!

Excellent after-sales service, availability and kindness in solving a linkem problem. Highly recommended

Well-stocked shop and very kind and very knowledgeable staff. Highly recommended.

Great service and patience with customers. This is the place to go to get the right deal for all your internet, fibre line contracts, and smartphone deals and so much more. First store I have found that actually gives the customer what they ask for and not try and sell a different product to make the deal. Cad gave real interest to our questions and within minutes we walked out with a data package that was perfect for us. These days giving bad reviews is easy and a thumb down on social media. But this one is for Cad for great service and to keep it up.

Yesterday I went to this shop following a problem while switching from Vodafone to Wind.
I specify that this problem was not caused by them but by an unauthorized dealer outside the region.
I found Matteo, who followed me for more than 1 hour in each step with care and professionalism (he could very well have sent me back to 155 as the activation had not been done in his shop) until the problem was solved.
Excellent preparation, professionalism and maximum availability.
Thanks again!

Very kind and precise in giving all the information. And then the Wind Fiber works really well. GOOD

Super complentienti always smiling and with the best solution for every customer

Always friendly, prepared and very professional! Great service!

Great store. Owners and staff always kind and above all very professional.

At 5 stars I want to add: High professionalism and courtesy

Matteo and Luca two friends but also two guys who solve all my phone problems. Irreplaceable, thanks for existing!

Great store, well stocked. Cortaz super helpful and informed, number one

Super prepared and ready for any solution, congratulations and keep it up