Very good bank with very good service provided. The bank is famous also and among the very famous and qualified banks which is in expansion always because it is growing with clients due to the good work they are providing to their customers. I will be also opening my bank account there very soon because my friend who has account with them is very happy with the quality of the service....
Worst customer service ever i had. Already submit the cheque as per the liability letter before it expire. 2 days after when i called,it still didn't processed.seriously are you waiting to charge me for the late credit card payment?
Waiting for a long time
Dealing indifferently with clients' time
I do not recommend dealing with that branch
The worst experience I ever had , I understand the whole process takes 15 days , but no action even after 15 days , I was submitted a management cheque against my liabilities with the bank and Mr Mohammad Ahmad al khalidi from customer care who was the one committed he will provide the clearance letter
But no action even after 17 days when I went there on 30th aug , he ask me to come after Eid holidays which made me to change my commited plans due to the bank commitment failure
Wrong info
This branch closes at 2pm
Unable to update my ID thru atm then went to the bank branch for customer service and waited for 30 minutes and still the staff is doing nothing purposely.
VERY POOR, BAD, UNPROFESSIONAL CUSTOMER SERVICE I've been there today and got insulted badly with their service that YOU GUYS are giving. i googled the timing and it was till 8 pm however, i walked for 2kilometers to reach there, when i reached i was told by security guard that month end timing is 7 pm. so far i do understand i might happen due to burden of work , apart from that the gaurd spoke very badly with me im not gonna open the door do whatever you can , or either stay outside the door , i've requessted him to ask the concern person to come on the door so ill request him, HE CAME SO RUDELY AND SAID WE ARE CLOSED SIR NOT GONNA OPEN FOR YOU HIS NAME WAS (( MUHAMMAD ASHRAF ))
i have an acount with the bank and my concern was only to print my statement
truely irrespective and disappointing
im not even gonna give one 1 the the service
Kudos to the guy named ISSAM. Great customer service
Lack of ATM's I guess. Near Al Futtaim masjid there are lot people dwelling, If the ATM is there, more useful for more people.
Poor customer service am waiting for more than 45 minutes for cheque withdrawal
Branch Timing has been changed to 8 AM to 2 PM only.
Worst experience ever with this bank , customer service is rated the lowest , last bank to refer to anyone
An accessible place to transact with, accommodating staff and offers a lot of their products and services.
I communicated with your customer care before I come to your branch and they told me only three documents for opening a new savings account. And I reached to your Branch during my duty time and overcoming a huge traffic jam, the officer in emirates islamic bank saying that extra two docs required for savings account. At that time again I called customer care and they give me the same reply. And I told about this to that Officer again and his reply was like this "I don't care about the customer care I want these docs for opening a new account to you"(customer handling!). I think they treated to me like this because of my wealth status.
Timings not followed! Kindly edit and put the correct timings.
I went to Rigga branch to open an account. I went after 6 and it was a bit crowded but the staff were very welcoming. Mr. Wessam helped me and it was a delight; he was super professional and kind. The bank's service so far is amazing. Recommended.
Thanks for all the respected clients that have dealt with me and it is always a pleasure to help, looking forward to achieve the maximum satisfaction of all customers with all their requests..
Wesam Kandil
you people have a worst staff and worst service. you should close your bank open drama company because your staff are expert in it.
Mohammed Rafik at the banks reception desk is a pleasant and helpful person.
Very bad customer service by account opening staff.
Worst Credit Card Ever..... first they said 0% installment plan once you call they will ask 2% is processing fees.. what the hell is that 2%???? you people just change the name from 'interest' to 'processing fees'.... Also my limit exceeds 3 dirhams and they charged AED 200 overlimit charges...
I think the time should update in google, I visit there yesterday and it was mention that (8AM to 2 PM)
But in google the time is showing (8AM to 8PM).
please update it.
Very bad customer service from the reception .This is the worst branch i have ever experienced.
Worst experience they keep customers waiting specially the counter #6 guy,better he should work in call centre, customers are waiting long time but they more interest to attend on call customers, just for 3 months bank statement I have to wait more then hour,, very bad experience, counter 5 guy takes very long time with 1 customer more than 45 minutes,,out of 4 counters 2 counters r closed
1.POOR SERVICES
2.UNPROFESSIONAL STAFF.
3.LONG AND EXHAUSTING TRANSACTIONS.
The bank Close 2pm Saturday to Thursday plz don t waste your time
APPRECIATE THE SERVICE GIVEN BY MR.WESAM AND MR.SHOAIB .
Worst customer service the timing 8am to 2pm not 8pm
1.Unpleasant customer service provided by the staffs.
2.Failed to meet promised turn around time in terms of processing a "no liability letter".
emiratesislamic.ae