4 years ago
I took a motor from a Tramco ejector pump for repa...
I took a motor from a Tramco ejector pump for repair to this place back on 12/04/2015... was told to call the following day... did call the following day not once or twice or three times.... at least 6 times I called and left voicemails for everyone I could and NOTHING!!! Not a single call back. I thought they may be having their holiday party or something. This morning 12/06/2015 my basement had 2 inches of water... I called the plumber that took the motor out and said to call the Tramco company; called at 7:20am and went to the owner's voicemail. The plumber called the owner directly and had me go down to their company and said he would make arrangements. When I got there they tried to sell me a new motor and even had the quote ready for me $623 !!!... I told them I wanted my motor back and they replied "I don't even know where it is, let me look for it... give me 15min..." After 10min they "found" and tested my motor and guess what???!!!??? Nothing was wrong with it... DO NOT GO THERE! YOU'LL GET RIPPED OFF. Don't bother calling, they may have some issue with the telephones too... absolutely NO CUSTOMER SERVICE!!! I can only wonder how they stayed in business for this long. I gotta say though company looks really old and outdated... may be about to go out of business. Stay away from Tramco Pumps Company!