The worst experience I ever had , I understand the...

The worst experience I ever had , I understand the whole process takes 15 days , but no action even after 15 days , I was submitted a management cheque against my liabilities with the bank and Mr Mohammad Ahmad al khalidi from customer care who was the one committed he will provide the clearance letter
But no action even after 17 days when I went there on 30th aug , he ask me to come after Eid holidays which made me to change my commited plans due to the bank commitment failure