Embassy Suites Conference Center & Spa Frisco, TX Review

Good furniture, big rooms, good breakfast. Bad plumbing and a fire alarm at 4 am dampened the experience.

The hotel was very nice, and the food was fantastic. The wifi was also very good

Had to change rooms bathroom shower and toilet did not work. Customer service great.

I always enjoy my visits at the Embassy Suites . Staff is very friendly and courteous. The rooms are comfortable and relaxing. Breakfast and happy hour is the best part!

Has some of the best staff there ready to help you with whatever you need.

Beautiful large conference rooms, the staff that I encountered was very friendly and the restrooms were clean

Nice clean room, quiet, great location, breakfast buffet is ok

Clean, very pleasant staff, great breakfasts, and good views from the room windows! Also, within a short walk of a mall and multiple restaurants.

This hotel is really nice and well apportioned. I love the huge rooms and the complimentary breakfast service. Only thing that is bugging me is the high price of medicine.

Nice updated rooms. Easy to access parking garage. Big breakfast buffet variety and nice complimentary happy hour. Very conveniently located to major shopping areas and restaurants.

Very nice hotel. Rooms are great, so is convention center.

The food was good and the service was fast and helpful.

Hotel is beautiful and the staff are all kind. We stayed in a Pure room and it is wonderful.

Went there with my fiance for the pinball convention. All the hotel staff I talked to were extremely polite and helpful with any questions I had.

We stayed in a king suite. The room was clean, but there was an unusual smell (which was likely cleaning product). The sofa bed had a thin mattress, but was nice. The breakfast was fantastic.

Awesome place to stay. Lot of options for breakfast

Great service and the food was amazing. My family and I enjoyed the event and the hotel

I didn't get a room I was there for my office Holiday party. Very beautiful

Often have company events. Good food spreads and nice accommodations.

great customer service clean rooms, many choices within the hotel.

I went to a conference here. The hospitality and service was great. They were attentive and accommodating. Our air wasn't working properly, we called, they came within minutes and fixed the issue.

Very attentive and friendly reception staff. I talked to Mimi and she helped me checked-in quickly and smoothly.
The room is huge and clean with built-in fridge and microwave. Have I mentioned 2 tvs and an area to work and meet your guests? Exceptional!
The hotel's breakfast is very tasty and offer plenty of choices. I wished that they had offered some turkey bacon and sausage. Though you gotta try the made-to-order omelet!

We had a company meeting and the conference room was awesome. The pastries and coffee were delicious as well.

I stayed here for a convention. The staff was incredibly helpful and courteous. The facilities were top notch and very inviting. I would look forward to any future opportunities to stay at this location.

This hotel was very nice. The front desk was very fast with check in, complimentary breakfast was delicious and the room was kept great! It was located in a great area with lots of shops and restaurants near by. I would recommend this hotel to all my friends and family.

Great room, food, and service! I look forward to returning to the hotel for sure!

Went for a company convention. The staff made sure everything flowed smoothly. The temp in the room was on freezing. Bonus was that the sound system clear. I'd suggest more restrooms

One of the best hotels/convention centers I have ever been to!

Attended an event at in the confrence center. Everything was clean and organized.

Occasion: attended a conference/ party at this establishment.

Pros:
Huge
Clean
Lots of facilities
Easy parking
Great decor
Professional staff

Cons: none

Bottom line: can t wait to attend the next function.

I like this hotel and have been here frequently. Rooms are clean and the indoor pool is great! Breakfast is good - love the biscuits and gravy and the omelet bar. Good location.

Had a great stay at this hotel everything was clean the place was awesome the staff was amazing I highly recommend it

Good sandwiches, and cookies, reasonable parking, awesome meeting room.

Had breakfast with my family there and it was very, very good.

The staff have been very courteous. Room was very clean and big.

Awesome complex to host meetings with many convenient dining, shopping or just get away time.

I went for a work social event. The venue was very nice and fancy. The food was also pretty good.

Really nice beds and breakfast is ready for you when you wake up

Great breakfast. Has the traditional continental breakfast, but also has a cook to order section. Rooms are nice. Walking distance from the mall (if you're adventurous).

Very nice place to stay. Sometimes the breakfast was hit or miss. If we had a request they made sure it got done. We will stay here again.

Wonderful staff, clean rooms, and delicious breakfast! We will definitely stay here again.

Nice place. The event that was held there was for an awesome cause.

I stayed here for a work event. The staff were extremely friendly and polite. I took the free shuttle and the driver of the shuttle/valet was so happy and talkative. All of the staff were great and the rooms were clean and food was great. Would definitely return and recommend.

The convention center was very clean and well take care of! The service and snacks were great!

This is really a 3 star hotel but I love the workout room and my boy loves the indoor pool, so I give them 4! Staycation here we come!

I stayed over the weekend with my family for Thanksgiving. Very beautiful property,super comfortable bed, spacious rooms, great breakfast, and helpful staff. Special thanks to France, Shawna, and Sophia for assisting me with any request or questions I had. Perfect getaway spot and the location is near a beautiful mall and lots of restaurants.

Upscale Embassy suites. Very busy, even on the weekends. Quite expensive.

Very nice rooms and the convention center was close by and easy to navigate. Food was good and the Embassy Suites has complementary happy hour and light finger foods for guests. Staff is nice. I suggest they have check in staff ask if the guest is there for work. If they are, ask for their company credit card advising that if the guest uses their personal debit card, it will place a hold on your account for the ENTIRE cost of the stay. It's not for incidentals only. I asked if it was for incidentals and they ran my personal card without giving me a clear answer. The next day I learned it cleared out all available cash, labeled as pending. Five days later we finally had the money back. They say they can release it, which they do, but then it stays on the bank to do the rest. They say Chase can get it back in three to four days, but Bank of America takes five. Since we were essentially broke for a week, due to lack of communication and the push the run a card now, I gave a four. Miscommunication or lack there of caused this. Had I known, we would have waited (and gladly) until the company card had arrived. Six hundred dollars in limbo is not my idea of a five star experience. Allow your guests to opt for waiting or allow them to decide if that pending charge is a hit they can take until the money is released four to five days later. Other than that, it's a great place to stay, staff are welcoming, nice and helpful. And as I don't travel often for work, now I know for next time!

Great hotel with included drinks and breakfast. Close to Frisco attractions.

Indoor pool is a great place. It's warm in there and great for swimming.

Attended a seminar here. Great looking place and the service was pretty good...

Buffet breakfast was ok, the made to order omlette was great! The pool was gross!

The staff is very friendly and helpful, after I made my reservation by phone there was some issue come up but the young lady at the front desk fixed whatever the problem was and set me up with a great room and an amazing view! Highly recommend staying here!!

Since it was only fo a banquet, I only saw the waiters yet they were still fantastic.

Nice facility than can accommodate many conferences/events. Plenty of space with lots of parking. There are many convinces nearby.

Stay was March 13-15. Fire alarm went off early Sunday morning around 2 am. No communication or emergency plan by staff on-duty. Pregnant wife went down 9 floors of stairs when a simple call or hallway check could have prevented the mass chaos and confusion by most customers. There was no fire, but someone who burnt popcorn in their room microwave. They should have a system in place in general for emergencies, real or not.

Excellent facility, funtastic breakfast, courteous staff & clean maintenance

Attended an event in the conference center. Everything was clean and looked accommodating.

Went here for a meeting. The staff are so nice. They didn't mind us holding an impromptu meeting in their lobby area. Very nice atmosphere

Very nice hotel. However I received a threaten note under my door in the middle of my 1st night here. When I called the front desk they immediately sent someone to move me to another room away from the exit doors. They assumed it was just a child playing but in today's time I take everything cautiously. The remainder of my week long stay was very pleasant.

Very nice hotel & service, but the AC didn't work well enough for me.

bland, managers hospitality offers nothing. Breakfast is the same it's been the last 30 years at embassy suites.

They are very patient working Environments but a little slow getting a cart so I can carry my baggage down stairs to leave!!

Nice place to stay. Prices are a little high but a very nice place. Close to shopping. Enjoyed my stay.

Nice view
Decent food
Nice pool
Great rooms
Friendly staff
And decent accommodations

Needed to speak to someone about a wedding ceremony space and setting up a room block for next year. Literally No one answers the phone. You get transferred to 5 different properties, and all of them go straight to a voicemail box. Glad I got the run around. I dont want to spend my money in a place that's too busy to answer the phone, or send you to the correct person the first time around. I'll take my business elsewhere. Really dissappointed.

Immediately upon our arrival, one of the valets, who was Hispanic with a pot belly, demanded my car keys, was extremely rude and would not allow me to enter the building without giving him my keys, even though I told him that we were not valet parking. This gentleman ruined our evening and I will not be back to the Frisco location and be harassed by an employee again.
In addition at approximately 4am in the morning a loud screeching alarm with strobe lights awakened me from a deep sleep and we had to go down flights of stairs to the outside for about 45 minutes while the fire department cleared the building. The next morning at checkout, I asked about a possible discount or voucher for future stays and the young gentleman at the front desk just laughed and said it just a guest in the hall smoking and he had the same bad attitude as the other employee that hatefully greeted me at the beginning of my stay. All I can say is wow! What a huge disappointment!
I am experienced with the fire alarm event at other hotels and both times they awarded vouchers to the guest for the inconvenience. Never expected this treatment from an Embassy Suites. VERY DISSAPOINTED!

Beautiful hotel, spacious rooms. Buffet breakfast, beer/wine and light
hor d'oevres, coffee shop (they serve Starbucks coffee but it is NOT a Starbucks store) Delicious, reasonably-priced food at the hotel restaurant. Connected to the Frisco Conference Center.

The whole hotel is a beautiful conference and resort!!! It even has a little art hallway in the conference center. The entrance and lobby are beautiful. The restaurant and dinning area are more than I expected! And the spa was just what my wife and I needed! It's perfect for all occasions!!!

Great suite and very nice facility overall. My only complaint is no warm water in my room occasionally and AC went out in the meeting room we met in.

The room was fresh, breakfast was excellent for covid, comfortable feeling with the staff very supportive and helpful, pool did have some dead insects around and some dead inside but was still fun.

This hotel is very nice. The Embassy never ceases to amaze me with their breakfasts, they are always on point. The rooms are pretty clean and very roomy. The bathrooms are also clean. The staff seem to be very nice, with almost every employee I encounter tell me hello and ask me how I am doing. I haven't ever had any complaints about the Embassy during any stay I've had.

AWESOME place and people, Look forward to staying there again!

Great stay. Next time I'm in the area I'll be staying in the Embassy Suites in Fresco.

The staff was very courteous, the breakfast buffet was very good (the scrambled eggs were the best), the room was very clean.

We had an awesome experience. The staff was very kind and accommodating

Had a great stay during my conference. Friendly and abundant staff, easy check in, good breakfast, rooms are laid out really well and the beds are comfortable. The only two things I noticed were the climate control (meeting rooms and lobby felt like they were 50 degrees), people were wearing their coats in the meetings. Also, this is petty but in this upscale hotel, all the coffee is this nasty, weak instant stuff, the same throughout the hotel. It comes in tiny cups with lids that don't fit. If you need a caffeine boost to start your day right, you need to make a run somewhere. I know this isn't something one would base a hotel choice on, just a fair warning. If you are here with a conference, I suggest requesting a room on the lower floors so you can use the stairs. During peak times (like when 300 people get out of a conference at the same time), there is a huge line waiting for an elevator. Rooms have wifi, decent but not awesome speed. I've seen people checking in with dogs so they are clearly allowed.

Very nice hotel. Great valet service and hotel staff and bar staff.

The room I am is nice and have a lovely view of the city. The staff are kind and willing to help set up in the convention center when needed.

Excellent property. The entire staff is amazing and takes great care of guests.